Hello,
I got my ATIV S 5 days ago.
I'm experiencing problem since day 1:
about twice a day when I grab the phone and press any key to wake it but nothing happens.
when I try calling it, the number is unavailable.
I have to press the power button for 11 seconds so it will restart.
I tried reset the phone (from settings > about > reset) but it didn't help.
the first time it happened was even before I added any account or downloaded any app.
the only thing I did was using the WiFi.
but this issue also happened when the WiFi was off
what should I do?
is there a system log file that can tell me what happens?
I'm clueless.
(Already sent a message to the store. waiting for their answer)
Thanks in advance
If you got it 5 days ago, bring it back to the shop...it obviously has something wrong in it.
mcosmin222 said:
If you got it 5 days ago, bring it back to the shop...it obviously has something wrong in it.
Click to expand...
Click to collapse
trying to figure out how that works (the shop is abroad. ordered from internet)
meanwhile, it happened again during the night - alarm didn't work
I connected the device to my pc (after rebooting the device) and found a file "Documents\0.err"
its date modified was "3 hours ago" - probably time of death
the content of the file is the following line:
\PROGRAMS\COMMONFILES\OEM\PUBLIC\ADC\_NETWORK.xml[80004005]
Click to expand...
Click to collapse
I know the error code is access denied.
how can I see what's in this path?
You seem to have something mayor wrong with it. Because mine is never freezing and right starting. I had a Lumia 920 before and after 4 of the lumias 920 all had horrible battery life I mean 5/7 hours battery was dead. And certain apps not working and Spotify not working n the Lumia 920 must be some issue with nokias firmware. Because it works fine on the ativ s and I get great battery life on the ativ s. I miss lte and equalizer since the sound does sound kinda weak compared to the 920 and 8x. But Samsung told me that they had severe issues with certain music apps and equalizer on WP8 so they left it out. Makes sense since all the new nokias and the HTC that use beats seem to have major issues with Spotify for example. Anyway ur Ativ S seems faulty. Mine runs buttery smooth and somehow the camera is better then on each of the Lumia 920 I wonder if I had faulty ones but by 4 of them that seems unlikely. I like the Ativ S great phone just the lag of Sound settings is a let down.
Hi,
After being an android fanboy. I decided to try out WP8, and got a lumia 520.
All is well except for one problem that is driving me up the wall. The wifi disconnects when the screen turns off. It is persistent and no matter what I do. It will disconnect as soon as the screen turns off. Due to this im always offline on viber, skype, whats app..
Yes, I have disabled battery saver, and yes I have enabled "Keep wifi on when screen times out". Even then it disconnects wifi when screen turns off.
I have done a hard reset (the one which deleted all my data) but even that did not fix the problem.
How can I fix this?
P.S. warranty is not possible as I bought this phone in UK when I went there on visit, I am now in my home country.
The "keep wifi on when the screen times out" option is the only one I know of relevant in this situation, and it should prevent this problem.
Another way to ensure WiFi stays connected is to keep the phone plugged in.
Finally, do you just not have a data plan or something? Apps and background services will general switch smoothly between WiFi and cellular data.
farazk86 said:
Hi,
After being an android fanboy. I decided to try out WP8, and got a lumia 520.
All is well except for one problem that is driving me up the wall. The wifi disconnects when the screen turns off. It is persistent and no matter what I do. It will disconnect as soon as the screen turns off. Due to this im always offline on viber, skype, whats app..
Yes, I have disabled battery saver, and yes I have enabled "Keep wifi on when screen times out". Even then it disconnects wifi when screen turns off.
I have done a hard reset (the one which deleted all my data) but even that did not fix the problem.
How can I fix this?
P.S. warranty is not possible as I bought this phone in UK when I went there on visit, I am now in my home country.
Click to expand...
Click to collapse
I have the same problem with you with lumia 720. Did you find anything to fix this?
imjustone said:
I have the same problem with you with lumia 720. Did you find anything to fix this?
Click to expand...
Click to collapse
Yeah.
It was a firmware problem. I managed to fix it by installing a fresh WP8 image using NSU for retail: you can download it from here: http://wmpoweruser.com/nokia-softwa...ilable-as-the-ultimate-bricked-phone-rescuer/
Hi there.
I've gotten my Z1 for a little over a week now, and altho everything runs fine, from time to time I see the phone lagging when I'm typing a text message... Got no clue why, it just goes away if I wait a few secs or if I close the app and start it again. Anyone having this issue? Any fix?
Could this mean a faulty CPU unit?
Is there any way in copying the text.. which is being typed....
I've notice that sometimes my photos/vídeos disappear from my cellphone.
At first I noticed with media received from whatssapp and I thout it was an app issue and don't give to much attention to it.
Now I realized that recent media disappear, and then paying more attention I notice that they disappear just after my cellphone suddenly shutdown when running low battery.
Today I had a sad story, I was recording a trial, after that while using Waze my phone just shutdown without showing the logo information "shutting down". When I charged my phone and tryed to send the videos to people in the trial they do not appear. Searching for them I discovered the files still there, but the size now is 0 kB (and I watched some of them before the sudden shutdown)
So the question is, does anyone is facing the same issue? Is there a known solution? And the most important to me, does anyone know how to recover the videos?
Since Android does not appear anymore as a common removable card I can not use anymore tools like "miniTool Power Data Recovery".
Can anyone help me?
Thanks
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
godofknife said:
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
Click to expand...
Click to collapse
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Toedwarrior said:
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Click to expand...
Click to collapse
Did that. Didn't work. Only by freezing this Google play services, does the Bootloop stop happening. The consequences are the any app that uses Google play services like YouTube will not run well.
Also, I tried installing Gapps using TWRP flashing via zip. But that doesn't solve the problem. Why.....
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Just_Rise said:
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Click to expand...
Click to collapse
No. Never open Stock camera. Just any apps that have something to do with google play services.
Do you use sd card? because i have the same problem here
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
This happens with me..on camera and games
---------- Post added at 08:13 AM ---------- Previous post was at 08:12 AM ----------
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
Exactly my issue
JistunB said:
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
Click to expand...
Click to collapse
I solved my problem, i brought my phone to Nokia care center and they replaced my battery with the new one. Thats battery problem, thats all.
May I ask what was the cost of battery?
I just downgraded to Nougat 7.1.1 and for now, the issue of restarting is gone !
Please confirm that if someone is on Nougat.
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
vinslin said:
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
Click to expand...
Click to collapse
I was on Pie, from where I downgraded to Oreo the problem persisted, then I downgraded to Nougat and the issue is the same, I play a game or video it starts to stutter, even if the video is streaming online or downloaded and being played from memory/rom. I initially thought it was software issue but it seems that I was wrong, I wasted too many hours and bandwidth just downgrading. Now the issue is that I have voided my warranty by unlocking the bootloader, what are my options? as someone said they have gotten the battery replaced. How much does it costs? I am 100% convinced that its battery related issue as when I plug my phone in the charger then all goes fine.
Using Nokia 8 (TA-1004)
My phone started having the same trouble a couple of months ago, it all started with the camera app. Now things are so bad that as sOon as I enter security pin and the home screen appears, the phone restaerts...and it keeps happening until I plug in the charger. This happens even when the battery is 95%. Can't even touch it!!!
I was so excited to get this phone, although everyone told me not to... but I was in love with it... and "Grief is the Price we pay for Love", right?
How could the battery get so weak with average use in just 9-10 months? And how could so many users start experiencing the same problem all at once?
Any help shall be appreciated!
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
I have the same problem with Nokia 8 . Sudden restart and issue with sound at times. Anyone knows the reason, and the fix for it would be appreciated
restart proble
yozil said:
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
Click to expand...
Click to collapse
i have the same problem and after having knowledege about it,i came to a point that this is a software issue as it contains bugs. .
I have the same problem too .
I noticed it a couple of months ago but It could've start long before and I just didn't noticed it.
With Oreo I'm quite sure it never happened.
Reboots randomly once a day (more or less) it happened just 10 min. ago,the phone was on the desk close to me so I had the opportunity to observe it "live"...it was in standby and no app was apparently running .
Quite strange anyway,I'm pretty sure it's a software issue;the battery seems still in health (no unmotivated drain).
Nothing dramatically serious anyway,just strange...there must be a way to fix it...
---------- Post added at 05:14 PM ---------- Previous post was at 05:03 PM ----------
midomashkel said:
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
Click to expand...
Click to collapse
Following your advice,I just tried changing at the voice" app/backgroud processes" in Developer mode from "standard" to " allow max 4 processes";I don't know what's intended for "standard" value but something should change...let's see and x fingers