Cast Extension not downloading in Chrome. Any Help? - Google Chromecast

I know this is probably the wrong place to post this but I am not sure where else to turn. I have been working with Google customer support for 2 days and still have not been able to resolve my issue. I recently purchased a Chromecast. I set everything up and went to install the Cast extension in my Chrome browser but it would not download. I tried using the chromecast app on my phone and worked perfectly. I have tried restarting my computer multiple times. I have tried connecting to both bands of my wireless router as well as hard wiring my laptop to my router. I have uninstalled chrome and reinstalled it. I have tried installing the extension from the link provided by the chromecast application as well as going directly to the chrome web store. Both ways pop up the same issue. "Oops, adding the extension failed. Download interrupted."
I am on a samsung laptop with a core i7 processor running windows 7 home premium with service pack 1. I have installed all current windows updates as of this morning. I am running microsoft security essentials which was also updated this morning. I also have windows firewall with advanced security(I tried disabling the firewall and that did not fix the issue.) My router is a netgear brand r6300 ac1750.
Any ideas on what could be causing this issue? I feel as though I have exhausted all avenues that could be causing it so I am reaching out for help. Everyone at XDA has always been very friendly and helpful to me in the past and I greatly appreciate it. Please let me know if there is any other information you need from me.

icepik1234 said:
I know this is probably the wrong place to post this but I am not sure where else to turn. I have been working with Google customer support for 2 days and still have not been able to resolve my issue. I recently purchased a Chromecast. I set everything up and went to install the Cast extension in my Chrome browser but it would not download. I tried using the chromecast app on my phone and worked perfectly. I have tried restarting my computer multiple times. I have tried connecting to both bands of my wireless router as well as hard wiring my laptop to my router. I have uninstalled chrome and reinstalled it. I have tried installing the extension from the link provided by the chromecast application as well as going directly to the chrome web store. Both ways pop up the same issue. "Oops, adding the extension failed. Download interrupted."
I am on a samsung laptop with a core i7 processor running windows 7 home premium with service pack 1. I have installed all current windows updates as of this morning. I am running microsoft security essentials which was also updated this morning. I also have windows firewall with advanced security(I tried disabling the firewall and that did not fix the issue.) My router is a netgear brand r6300 ac1750.
Any ideas on what could be causing this issue? I feel as though I have exhausted all avenues that could be causing it so I am reaching out for help. Everyone at XDA has always been very friendly and helpful to me in the past and I greatly appreciate it. Please let me know if there is any other information you need from me.
Click to expand...
Click to collapse
Hi icepik,
Please try the below instructions:
Open windows explorer and type %USERPROFILE% in the Address bar.
Make sure you have a folder called 'Downloads' If not create one.
If you do already have a 'Downloads' folder, rename it to something like 'Downloads-Old' and make a new 'Downloads' folder
Open Google Chrome and Click on the 3 horizontal lines.
Choose Settings
Scroll down and click advanced settings
Find a section labeled downloads
Go back to windows explorer
Double click on your new 'Downloads' folder
Click in the address bar (DO NOT DELETE ANYTHING OUT OF IT)
Right click and choose copy or press CTRL+C
Go back to Chrome
Where it says downloads and then download location;
Click the text entry box
Delete everything out of it
Right click and choose paste or press CTRL+V
Close Chrome, and re-open.
Install Extension.
Sorry, I'm a helpdesk rep so I've come to typing things out like I'm typing an email reply to someone requesting help...just be happy I didn't give you a ticket number
Also, from a helpdesk rep POV, THANK YOU, for providing all the information you did. For that you get a 'Thanks'
Anyway, Hope that works out for you!

death2all110 said:
Hi icepik,
Please try the below instructions:
Open windows explorer and type %USERPROFILE% in the Address bar.
Make sure you have a folder called 'Downloads' If not create one.
If you do already have a 'Downloads' folder, rename it to something like 'Downloads-Old' and make a new 'Downloads' folder
Open Google Chrome and Click on the 3 horizontal lines.
Choose Settings
Scroll down and click advanced settings
Find a section labeled downloads
Go back to windows explorer
Double click on your new 'Downloads' folder
Click in the address bar (DO NOT DELETE ANYTHING OUT OF IT)
Right click and choose copy or press CTRL+C
Go back to Chrome
Where it says downloads and then download location;
Click the text entry box
Delete everything out of it
Right click and choose paste or press CTRL+V
Close Chrome, and re-open.
Install Extension.
Sorry, I'm a helpdesk rep so I've come to typing things out like I'm typing an email reply to someone requesting help...just be happy I didn't give you a ticket number
Also, from a helpdesk rep POV, THANK YOU, for providing all the information you did. For that you get a 'Thanks'
Anyway, Hope that works out for you!
Click to expand...
Click to collapse
That seemed to do it. Thank you sir. I appreciate it.

icepik1234 said:
That seemed to do it. Thank you sir. I appreciate it.
Click to expand...
Click to collapse
No problem! Glad I could help!

and for OSX?
death2all110 said:
No problem! Glad I could help!
Click to expand...
Click to collapse
By any chance does anyone know a fix for OSX?

Related

[APP] YOUTUBE app not working

I can not view Youtube from the YouTube App .
I tried it with WIFI and GPRs/EDGE , I always get the NO VIDEOS reply.
What was the trick you guys made for viewing this.
I can goto Youtube Page from OPERA though.....
I used to get this problem until one time I decided to just leave the youtube app running in the background and after a time it just started working.
I just noticed mine isn't working. I installed the *.cab file that removed the globe from the Internet tab. Can someone go into that tab, select "All Bookmarks", and go to its properties. Let me know what URL and what not is set there as default.
Yes...screen prints are welcome!
Any more ideas ?????
My YOUTUBE app always show a NO VIDEOS sign ((((
Same here, I see most viewed etc. but when I want to view anything, it loads and then it says can't play video, I flashed a dozen ROM's hasn't worked on neither.
It works after a hard reset, then stops shortly after. I have not worked this out yet.
Can someone extract the YouTube app out of the original ROM, and post? I didn't realize the "Remove Globe" *.cab would kill YouTube for me. Honestly miss it...it helps me kill time in board meetings
th1nm1nt said:
Can someone extract the YouTube app out of the original ROM, and post? I didn't realize the "Remove Globe" *.cab would kill YouTube for me. Honestly miss it...it helps me kill time in board meetings
Click to expand...
Click to collapse
I'd do it if I knew how to do it
Jim Coleman said:
I used to get this problem until one time I decided to just leave the youtube app running in the background and after a time it just started working.
Click to expand...
Click to collapse
I did what you said, before I used to get NO VIDEO sign, now I get a "Can't Connect TO YOUTUBE" sign which may mean something. Because You Tube has recently been banned here for some time due to loosing a court case against some guy.
Can't connect is always better than no videos in my case. I'm hoping to view Youtube when it's re opened here.
Jim Coleman said:
I used to get this problem until one time I decided to just leave the youtube app running in the background and after a time it just started working.
Click to expand...
Click to collapse
Jim You are officially a genius. This has fixed it.
YouTube was working but now it isn't. I always get "no videos" message and i've left it in the background for around 20mins with no luck!
I have 2 videos in the history list ans they work. But I can no longer search and access new videos.
what's going on here?
This also happened to me. Additionally, QuickGPS wouldn't connect to download any updates (this was over WiFi connection since I don't use a Data one).
I got a solution from another thread which was to open IE (Internet Explorer) and navigate to HTC's Website. Once that's loaded, open up the YouTube Player, that's it.
Just a note for those on T-mob, I was getting this but as soon as I turned off the proxy it started working immediately
I think I might have a workable solution for you guys.
This workaround only works with WIFI
Coomunication manager > Settings > WirelessLan > Menu > Wi-Fi > Network Adapters > IEE 802.11b/g Compatible Wi-Fi adapter > Name Servers > DNS
Write down the DNS address ( if you have any ) for any future needs.
Then replace DNS with 208.67.220.220
That's it, now everytime I'm connected to WIFI I can easily watch Youtube APP .
Try it
12aon said:
Same here, I see most viewed etc. but when I want to view anything, it loads and then it says can't play video, I flashed a dozen ROM's hasn't worked on neither.
Click to expand...
Click to collapse
hmm find that really strange...
My youtube app is working fine....
I really think it thas something to do with the custom rom's.
I just have the original rom on my device...maybe that's the whole problam?
So maybe there has to come a fix 4 all you guys with the custom rom's?
GroinsNZ said:
This also happened to me. Additionally, QuickGPS wouldn't connect to download any updates (this was over WiFi connection since I don't use a Data one).
I got a solution from another thread which was to open IE (Internet Explorer) and navigate to HTC's Website. Once that's loaded, open up the YouTube Player, that's it.
Click to expand...
Click to collapse
Thanks everyone for posting their solutions.
I have tried the above and it works first time without problems!
There definitely seems to be an issue that needs a fix but for now this is a temporary fix that works and saves you from adjusting network settings.
Strange but true...
Hi!
I had the same problem after updating to german official O2-Rom 1.93. I tried GroinsNZ solution and it worked. Doesn't matter wich connection u use.
I've found out that you only have to start InternetExplorer in background once and then start youtube. It doesn't matter wich page you load in IE.
I tried google.de and this also did the job. After that, also after softreset, it still worked without starting InternetExplorer again. Thanks GroinsNZ!
Greetings, lordcoffee
Thank you all for your help. Really appreciate it. I will try and see how it goes.
Chink
Opeing IE and then YouTube also worked for me. Thanks HEAPS!
Hi,
Just had same problem after hard resetting my HTC pro.
And all of sudeen you tube started to work again, here is how:
1. Switched on WirelessLan, switched off DataConnection.
2. Started Microsoft Internet Explorer and started to browse web
3. Switched off WirelessLan, opened Internet Explorer browsing web, so my data connection was restarted
4. Closed Internet Explorer, opened YouTube app.... and..... abracadabra... everythink works fine!
Dont have a clue why it helped, not a single good reason comes to my mind, but hey, it works fine with T-mobile now.

Future Dial Suite (that came with my zio)

I'm not sure if this question belongs hear, but I am having a frickin' hard time trying to get my zio to connect to the "future dial suite" software disk thing that came with my zio. Its worked before, but now, no matter how I've tried, it won't connect anymore. Any ideas what I'm doing wrong or of something Im not aware of?
Sent from my Zio using XDA App
"Now I'm so broke I can't even pay attention!!"
I like your quote
itrustno1 said:
I'm not sure if this question belongs hear, but I am having a frickin' hard time trying to get my zio to connect to the "future dial suite" software disk thing that came with my zio. Its worked before, but now, no matter how I've tried, it won't connect anymore. Any ideas what I'm doing wrong or of something Im not aware of?
Sent from my Zio using XDA App
"Now I'm so broke I can't even pay attention!!"
Click to expand...
Click to collapse
Wanted to ask you when did you start having this problem? Did you upgrade your OS from 1.6 to 2.2.1? If you did, did you notice if that was when you started having your trouble? Did you update any of the drivers for you pc to reconize your phone to the newest 1s?
"I'm so broke I can't even buy time!!!"
Yes I did update it. And I know for sure I've used the Future Dial since. Usually I always gota uninstall the software and drivers then reinstall and it'd work. Its not "rooted" or whatever its called. Any help would be appreciated.
Sent from my Zio using XDA App
"Now I'm so broke I can't even pay attention!!"
Are you using windows 7? Also, did you check to see if any firewalls or antivirus progams you may be running are blocking the driver? Check them to see. Also you might want to try uninstalling future dial again but this time completely clean it from you pc. Registry included if you know how to do so without wiping the wrong data out.
When installing it again, right click on the instal file, goto properties, then click the compatibility tab and check the box at the bottom to run the instal as an Administrator. When in the properties of the instal make sure its unblocked. Windows 7 has a tendacy to block certain instal files. If it is blocked you will see it at the bottom of the general tab once properties is open for the file.
Also, once you've done that, then right click the instal file again and click the "run as adminastrator" option in the drop down window. Hope this helped m8. Another thing you can try is plugging your phone into your pc through another usb port so your pc will try and reinstal the drivers for the phone.
Wow! I lost u at ARE U RUNNING WINDOWS 7. I have no idea, I bought my pc bran-new in the box and at that time it said windows vista on the box and on that tower thing where u plug everything into and put disc's in. Iv had future dial working before and every 2-3months id export my contacts and print em incase I lost my phone, and every time tried using it id have to uninstall and reinstall and did the same process every time with no problem. This time, trying the same process, nothin. Feel like just pouring water in that tower and putting this zio in a vise as tight as I can. I appreciate any and all help, but it ain't a big enough deal to waist anybody's time. I just thought it'd be a quick fix or a simple step I wasn't doing.
Sent from my Zio using XDA App
"Now I'm so broke I can't even pay attention!!"
You can always set up your google account to sync your contacts online. That way you'll never lose them.
I was just about to suggest that to him Spz0. I just got this message noticed you beat me to the chase. lol
Ok itrustno1, Like Spz0 said, you can use your phones google account to sync all your contacts. If you goto your gmail account online you can find your contacts list on the left side pane in Internet Explorer window towards the top. Once you click on "Contacts" Internet Explorer will load the page with all your synced contacts. From there you can click on the "More Actions" button at the top of your contacts list, you will see in the drop down list "Import", "Export" ect. Click on the Export to Export your contacts to you computer. Should pop a box up asking where do you want them saved to. Pick a easy location as to where you may want to save them. Desktop is a good choice then you can find them easy enough and move the folder wherever you need or want.
As for you Operating System, your most likely running Windows Vista if thats what your pc came with. Not much different then running windows 7 the next OS up from Vista. Vista is a resorce hog though.
So you know, I have future dial on my pc and i'm running windows 7, I personally don't like using Future Dial cause it was too much a pain to do. I had simular problems as yourself.
Hope Spz0 and I were able to help. If not you can contact me using [email protected] and during this weekend maybe I can walk you through a few things you can try to get future dial working again for you. I won't make any promises as to whether or not I can fix the problem. Its usually easier for me to be infront of the pc i'm working on so i can see exactly whats going on to try and fix the problem.
TC
tlc08071 said:
I was just about to suggest that to him Spz0. I just got this message noticed you beat me to the chase. lol
Ok itrustno1, Like Spz0 said, you can use your phones google account to sync all your contacts. If you goto your gmail account online you can find your contacts list on the left side pane in Internet Explorer window towards the top. Once you click on "Contacts" Internet Explorer will load the page with all your synced contacts. From there you can click on the "More Actions" button at the top of your contacts list, you will see in the drop down list "Import", "Export" ect. Click on the Export to Export your contacts to you computer. Should pop a box up asking where do you want them saved to. Pick a easy location as to where you may want to save them. Desktop is a good choice then you can find them easy enough and move the folder wherever you need or want.
As for you Operating System, your most likely running Windows Vista if thats what your pc came with. Not much different then running windows 7 the next OS up from Vista. Vista is a resorce hog though.
So you know, I have future dial on my pc and i'm running windows 7, I personally don't like using Future Dial cause it was too much a pain to do. I had simular problems as yourself.
Hope Spz0 and I were able to help. If not you can contact me using [email protected] and during this weekend maybe I can walk you through a few things you can try to get future dial working again for you. I won't make any promises as to whether or not I can fix the problem. Its usually easier for me to be infront of the pc i'm working on so i can see exactly whats going on to try and fix the problem.
TC
Click to expand...
Click to collapse
HO*Y SH*T!! I COULDN'T THANK U ENOUGH FOR ALL THE HELP WITH THIS ISSUE IM HAVING! TO BOTH OF U, THANKS A MILLION! Yes I got vista, so let me try the steps above to see if my dumb a** can figure it out. And if I got any problems ill be sure to mail u this weekend. GOOD PEOPLE, THANKS!
Sent from my Zio using XDA App
"Now I'm so broke I can't even pay attention!!"
"Have u seen Ray Charles house? Neither has he!!"
Very good then hope it works out better for you the way I mentioned. Keeps the headaches down from having to instal and uninstal software evertime you want to use it.

Music Beta by Google: A Must Read For All Root Users!

The Music Beta by Google app seems to be giving me issues. I have been using it since it launched on the Xoom without any kind of problems until now. It is telling me that I have too many devices connected to my account. That doesn't make any sense because I know for a fact that I do not have more than 8 devices or computers connected to my account like it's telling me I have. I know for a fact that I have my Xoom, my Droid, and my computer all connected to my Music account. And that's it! Nothing else.
Now I can't use Music Beta on my Xoom... and I don't know why it would be saying that when I know it's false. This is the only app that is giving me problems. Screenshot attached...
UPDATE: The problem has been resolved by me! Check out the post below to see...
I have fixed the problem! I am rooted, of course... and it turns out that every time I wiped data on my Xoom, and then signed back into my Music Beta account on a fresh new install, it would add my Xoom to my list of devices again. My Xoom was actually listed 7 times on the Music Beta device list, followed by my Droid... which is a total of 8 devices. That explains everything!
To fix this:
Just log into the desktop version of Music Beta by clicking here, go into settings, and then you'll see a place to manage your devices. Just remove the multiple device entries from the list, and then... presto! We're back in business!
Important Lesson Of The Day:
If you own a Xoom, are rooted, wipe data a lot, and you use Music Beta a lot... you will want to make sure that you check out your device list right away. I can almost guarantee that your Xoom is listed more than one time. If there are multiple device entries of the same thing, just remove them off your list. It's that easy!
And if you don't do this... eventually you will end up hitting 8 devices total like I did. Then you will have to remove at least one device entry from the list before you can use it again, because you are only allowed 8 devices at a time, even if it just so happens to be the same device listed 8 different times. Just be aware of that situation and you won't ever have a problem.
If anyone has found this information useful or informative, please give me a thanks. Also, leave any comments if you have any. Thanks all!
i experienced a similar situation with the kindle app, every time i wiped and reloaded the kindle app, it thought it was a new xoom, so i had 6 tablets on the account.
thanks for the heads up with the google music.
Sardo Numspa said:
i experienced a similar situation with the kindle app, every time i wiped and reloaded the kindle app, it thought it was a new xoom, so i had 6 tablets on the account.
thanks for the heads up with the google music.
Click to expand...
Click to collapse
Ahh very similar situation indeed. It's something I wanted us root users to realize when wiping data. Little things like this... I don't think most people think about or even know about. Also, thanks for the heads up about the Kindle app. I don't use it so much right now so I didn't know that.
Man you are a life saver
seanpowell95 said:
Man you are a life saver
Click to expand...
Click to collapse
Really? Awesome!
Fixed the problem immediately. Thanks for the heads up
Thumbs up...
-as usual for diablo!
It also happens when corporate syncing in Microsoft outlook. I have to delete phones and tablets after I root them a couple times.
Psychokitty said:
-as usual for diablo!
Click to expand...
Click to collapse
Thank you! I try.
Mandelbrot.Benoit said:
It also happens when corporate syncing in Microsoft outlook. I have to delete phones and tablets after I root them a couple times.
Click to expand...
Click to collapse
Ah that's also good to know. It seems like these kind of services you'd have to watch if you are rooted, just so you won't have any future problems.
Cant find settings in google music on the web page
Sorry, I cant find the settings in the google music section on the web page. Do you mind explaining where it is? Sorry if this sounds like a noob question.
Rraman3110 said:
Sorry, I cant find the settings in the google music section on the web page. Do you mind explaining where it is? Sorry if this sounds like a noob question.
Click to expand...
Click to collapse
Nah it's cool. You need to click the gear icon in the upper right hand corner of the Music Beta page while you are logged in, and then hit music settings. You can then see the page that has your devices on it. Done.
Thanks for finding this. I couldn't figure it out. Would work fine from my laptop, but not on my EVO or my Thrive. Was making me a little crazy.
Thanks for this. Since I've only wiped my Xoom once, it was listed once...but my D3..listed multiple times, cuz of wiping
Thanks!!
Thanks for the fix, I got the notification last night and had no idea how since I only use Google Music on my PC and phone, hopefully they fix the issue of it automatically authorizing the same device multiple times.
Tune- said:
Thanks for the fix, I got the notification last night and had no idea how since I only use Google Music on my PC and phone, hopefully they fix the issue of it automatically authorizing the same device multiple times.
Click to expand...
Click to collapse
Hopefully they do down the road. Each device has its own MAC address, so it should be fairly easy to allow it to differentiate between same devices so that they will not make the list more than once. It should not be difficult for it to identify a device that is already on the list via MAC address, or so you would think so right.

[Q] Disable HTC Sync Manager

I have found a couple threads on this topic, but none of them provide a clear cut solution mostly because they have workarounds related to disabling notifications on the computer side.
The issue is I have a Mac, so instead of a notification, every time I connect the phone, the phone turns on "development mode" and then I see an emulated CD on my desktop and the application pops up.
I want to disable or delete this emulated CD. I would like a way to do this on the phone side, perhaps just disabling a service or application. I am not rooted and don't plan on it.
TIA
alphaod said:
I have found a couple threads on this topic, but none of them provide a clear cut solution mostly because they have workarounds related to disabling notifications on the computer side.
The issue is I have a Mac, so instead of a notification, every time I connect the phone, the phone turns on "development mode" and then I see an emulated CD on my desktop and the application pops up.
I want to disable or delete this emulated CD. I would like a way to do this on the phone side, perhaps just disabling a service or application. I am not rooted and don't plan on it.
TIA
Click to expand...
Click to collapse
Have you ever found a way to disable this annoying Finder window from opening?
Anyone?
delete the iso from the phone
it's in /etc/PCTOOL.iso
use a root capable file explorer.
You'll need to be rooted.
gunnyman said:
delete the iso from the phone
it's in /etc/PCTOOL.iso
use a root capable file explorer.
You'll need to be rooted.
Click to expand...
Click to collapse
Holy Crap! That was easy! Do you realize how many times that question has been asked - both inside and outside XDA and NOBODY had a solution? You're the MAN (assuming you are a male)!!!
ShermCraig said:
Holy Crap! That was easy! Do you realize how many times that question has been asked - both inside and outside XDA and NOBODY had a solution? You're the MAN (assuming you are a male)!!!
Click to expand...
Click to collapse
I do what I can
disable HTC Sync Manager
I tried deleting the PCTOOL.ISO from /etc and upon rebooting my phone and connecting it to my mac, the HTC Sync Manager comes up again. I hate it sooo much! Help? :crying:
paulidin said:
I tried deleting the PCTOOL.ISO from /etc and upon rebooting my phone and connecting it to my mac, the HTC Sync Manager comes up again. I hate it sooo much! Help? :crying:
Click to expand...
Click to collapse
FWIW (and I don't think this will help you necessarily), I didn't delete the file. I renamed it using a Root Explorer from PCTOOL.ISO to BackupPCTOOL.ISO and rebooted. I figured I'd leave it just in case.... Good luck.
I've also:
1) disabled HTC Sync Manager from All Apps
2) deleted PC Synchronization.apk
3) deleted HTC Sync Manager.apk
4) deleted AndroidHTCSync.apk
I want to be able to launch HTC Sync Manager manually when I DO want to sync stuff (mostly my music), but not every time I connect my phone just to charge it. Sigh.
You also have to disable kernel write protection. If you don't, it comes back. Minor details....
I don't even se that file in my etc folder.. :/

Facebook error

I really need some help please. I cant seem to figure this out and what's causing the issue.
Ok so my wife had the s9 and she would get periodic errors on Facebook when trying to view comments "sorry something went wrong please try later " like I say it was periodic with no rhyme or reason. I did my best to try the fixes I found on line none seemed to help.
Now we upgraded her to a note 9 and the issue seems to have followed her. I again have tried clearing the cache and even uninstalling the app and a fresh install. Still the issue keeps coming back.
Tech specs:
Note 9, snapdragon, oreo, u1, t mobile
Basically the same phone as I have and I have no issues.
Hi, @lodk
Upon searching on the Internet, it seems to be an issue from Facebook. This is a bug opened on Facebook Community which is still not fully addressed. Many users have reported a workaround. Please try and report if this fixes it:
I have a solution for this, it worked for me:
1. Go to: https://mbasic.facebook.com/
2. Login using your normal credentials
3. Scroll to the bottom of the page and access your Account
4. Change your password
5. Open a new browser window
6. Go to: fb.com
7. Login using your new password
8. Follow the 'Make My Account Secure' steps
9. Finally, open a new browser window, go to fb.com, and log in using your new password - you will be able to access your page.
I'd add fresh install of FB app after this as well. Try viewing the comments then. Good Luck!
Paras Lehana said:
Hi, @lodk
Upon searching on the Internet, it seems to be an issue from Facebook. This is a bug opened on Facebook Community which is still not fully addressed. Many users have reported a workaround. Please try and report if this fixes it:
I have a solution for this, it worked for me:
1. Go to: https://mbasic.facebook.com/
2. Login using your normal credentials
3. Scroll to the bottom of the page and access your Account
4. Change your password
5. Open a new browser window
6. Go to: fb.com
7. Login using your new password
8. Follow the 'Make My Account Secure' steps
9. Finally, open a new browser window, go to fb.com, and log in using your new password - you will be able to access your page.
I'd add fresh install of FB app after this as well. Try viewing the comments then. Good Luck!
Click to expand...
Click to collapse
Thanks when we get home from work tonight I will give it a shot and post back after 24 hours if I have no issues.
I had stated in my original post our phone were the same. I was mistaken. Upon looking into this issue deeper and understanding that an error like this would seem to be internet related. I looked into her network connections and the APN I noticed our APN names were different and I have never changed mine. But the odd thing is mine is named MMS while hers was named more accurately after tmobile I forget at the moment exactly what the name is. But I decided to look at all of the settings under hers and mine. All was about the same except the name, authentication type she had none I had pap and the apn name type was missing a few things Luke sulp and mms.
Now I won't lie I have no idea on any of this but I made her a new APN and mimicked mine. Told her to let me know if that works right. I will post an update later..
Paras Lehana said:
Hi, @lodk
Upon searching on the Internet, it seems to be an issue from Facebook. This is a bug opened on Facebook Community which is still not fully addressed. Many users have reported a workaround. Please try and report if this fixes it:
I have a solution for this, it worked for me:
1. Go to: https://mbasic.facebook.com/
2. Login using your normal credentials
3. Scroll to the bottom of the page and access your Account
4. Change your password
5. Open a new browser window
6. Go to: fb.com
7. Login using your new password
8. Follow the 'Make My Account Secure' steps
9. Finally, open a new browser window, go to fb.com, and log in using your new password - you will be able to access your page.
I'd add fresh install of FB app after this as well. Try viewing the comments then. Good Luck!
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So I tried this and unfortunately after a bit of use it did not work.
I am at a loss as to my next step..
Oh, I'm really sorry dude.
If this problem is this much severe, I think you should post about this on Facebook Community and as well as raise an issue to Facebook. You can also give a low rating (1 star works best) on Play Store and they'd reply.
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---------- Post added at 07:50 AM ---------- Previous post was at 07:48 AM ----------
lodk said:
I had stated in my original post our phone were the same. I was mistaken. Upon looking into this issue deeper and understanding that an error like this would seem to be internet related. I looked into her network connections and the APN I noticed our APN names were different and I have never changed mine. But the odd thing is mine is named MMS while hers was named more accurately after tmobile I forget at the moment exactly what the name is. But I decided to look at all of the settings under hers and mine. All was about the same except the name, authentication type she had none I had pap and the apn name type was missing a few things Luke sulp and mms.
Now I won't lie I have no idea on any of this but I made her a new APN and mimicked mine. Told her to let me know if that works right. I will post an update later..
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I don't think it's an APN issue. You can rule out this by connecting both phones to a single WiFi and then checking for the issue.
Also, do try reproducing the issue on a VPN network. Download Psiphon from Play Store.
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Thanks again, going to try these suggestions will update as I troubleshoot.

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