[Q] send my ATRIXHD for repair, need location - Motorola Atrix HD

Hi all,
Well the AtrixHD is completely dead, can't boot up, nothing at all,
Anyways, I would like to send off for repair, if repairable.
Is there a recommended, reputable place that I can send it off to?
This is an ATT version.
Thanks
Heeter

Send it the manufacturer or At&t (assuming you did not void warranty or warranty is still valid)
Sent from my Atrix HD using Tapatalk 4

If you can find a spare battery and do a swap, you could first eradicate that problem out

Related

[Q] hard bricked captivate: under samsung waranty

the phone wont turn at all neither it charged. my phone is rooted, and unlocked,
but according to the purchase date it is under warranty,
can i send to samsung? is there anyway they can find out?
maxximboy1 said:
the phone wont turn at all neither it charged. my phone is rooted, and unlocked,
but according to the purchase date it is under warranty,
can i send to samsung? is there anyway they can find out?
Click to expand...
Click to collapse
I have sent my rooted phone running gb twice to samsung(I bricked the bootloaders).they don't check for that at all.samsung only cares about water or physical damage.but they will erase all your data and put the stock at&t froyo though.just call them and tell them you phone won't turn on and wont charge and you don't know why.don't mention that you rooted it.the whole process takes about 2 weeks and its free.
Sent from my GT-I9000 using XDA Premium App

Stock TMOUS HD7 ROM for warranty

Hi,
Background
I had issues with the back button and the home(windows) button not functioning on my HD7 (brand new, bought off craigslist though). I tried to reset the phone a couple of times, roll it back to pre-nodo, flash a custom rom "by ansar" and nothing worked. the back button and the home button still don't function, or they're very glitchy.
Question
How do i flash my HD7 back to the original stock rom that was shipped with TMOUS version?? More importantly, where can I find this ROM/RADIO? I need to send for warranty repair and I dont want them to refuse service based on the fact that I installed a ROM from XDA.
Thanks,
Yuvan
*bump* help needed to
For stock T mobile USA follow this link
http://forum.xda-developers.com/showthread.php?t=876451
It will be the second one from the bottom. (9.1 BR)
Also try (9.2 BR) to see if it fixes ur problem its the lastest ROM for the T mobile HTC HD7
thanks. I will try both of them, but I believe I loaded one of them already with no luck. If these fail, I should be able to send for warranty repair with these ROMS without encountering issues for tampering?
Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr
Yuvan said:
Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr
Click to expand...
Click to collapse
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App
nxt said:
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Thanks for the suggestion. I just called them and they told me that they don't have advanced device replacement program for the HD7. I'm going to send my device in tomorrow. I'm using a friends International HD2, which gets only Edge on TMobile US. I've purchased 6 or 7 HTC devices in the past 4 years. If they end up making excuses for repair or replacement, goodbye HTC, hello Nokia!!

Hope for a Bricked Vivid ?? { Discussions of Possible Solutions }

Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
bump....
Hope I wasn't a Idiot to buy a bricked VIVID ??
I don't think any solution has been found so far. If you hadn't already known, our vivid section is really small with not a ton of development going on. The people that couldn't follow directions were sort of left in the dust, and I don't know of anyone working on a fix for the bricks.
Sent from my HTC PH39100 using xda premium
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
How "bricked" is it? Will it power on? Get to HBOOT?
timbrendelaz said:
How "bricked" is it? Will it power on? Get to HBOOT?
Click to expand...
Click to collapse
I assume he's talking about the worst kind we've seen. Like the noob who pissed off PG and made him leave.
Sent from my HTC PH39100 using xda premium
If it powers on and you are able to go to HBoot it can be saved.
Sent from my HTC PH39100 using xda premium
If you can get into Qualcomm dload mode, you should still have a shot at fixing it. If it literally can't get into dload mode, does not boot into fastboot, or any other possible method of pushing files to the phone, then yes, it is bricked. You will have to find a way to use JTAG or send it to an HTC service center.
Thank you all !!!!! hoping for RIFF box to work
I started a similar thread.....I also have a bricked Vivid.....I have been able to get mine to be recognized by QPST on com6 in phone download mode.....the question is, what do I do now? QPST seems to be pretty straight forward, but I have no idea where to find the necessary files to flash the phone. Any ideas?
Sent from my SAMSUNG-SGH-I727 using xda premium
..
I haven't been able to find any .hex files for our device. Tried opening the various .img files extracted from the PH39IMG.zip in a hex editor and saving them as .hex files but QPST returns an error. I don't have any experience in hex editing, but I know I can't brick the phone any worse. My g/f has went back to an HTC Inspire so I am going to keep this hope alive as a side project.
Sent from my SAMSUNG-SGH-I727 using xda premium
Whether this guy who bricked his phone was a NOOB, isnt really an issue now is it? Nor if he is one of the ones whom ticked off PG.. I bricked my Vivid, and 1) I'm not a NOOB. 2) I followed Directions to the letter ... did everything right and it still bricked.. but i had insurance through BestBuy , sent it in and got a new phone 2 days later.. re-tried the same steps i did before which bricked my phone, and it went through without a hitch... We arent here to judge people nor start up another thread which can potentially lead to another mass exodus from XDA
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Haha. Sucks for the guy who let it go so cheap. Lol
Sent from my HTC PH39100 using XDA
djelement1 said:
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Hi I seen your problem to me step and follow these steps to get here http://forum.xda-developers.com/showpost.php?p=20807914&postcount=2 download from here http://www.filefactory.com/f/002b74e0f4775869/ version for AT & T is this RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52 install it from your computer and running.
Forgive my English.
djelement1 said:
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Click to expand...
Click to collapse
did you send the phone to them? did you got it back? did you had to pay anything?
slapshot30 said:
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
Click to expand...
Click to collapse
JEANRIVERA said:
did you send the phone to them? did you got it back? did you had to pay anything?
Click to expand...
Click to collapse
yeah i've sent them many phones, a couple of hd2, touch pro, touch pro2
can't remember what else but yeah if ur not original owner from a store they go by production date of the phone, i've been lucky that i always got them fixed for free, only once they said that said that the damage to my screen was due to physical damage and didn't fix it, and they charged me $40 (they call it a triage fee) other than that, i had to pay to ship it to them but it's worth the $5 using usps priority mail, they ship back at their cost with a nice box and HTC lint free cloth lol
You need the H-BOOT
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
If you need the H-BOOT let me know i,ll give you a copy once you have it leave it as is just put the zip file (PH39IMG.ZIP) to the root of the sd card hold down vol button and power at the same time once you see it boot let go and the phone will do the rest it will unbrick it for sure.

[Q] Availability of Replacement Motherboard for Hard-bricked N7000?

I've a hard-bricked GNote. Plz don't ask why and how I managed to screw it. I cannot regret enough myself. Never intended to and usually I take good care by reading before doing something potentially risky. It's just that the temporary cwm.zip was on that note for long, and it was downloaded and used for rooting before it was discovered and marked as dangerous and I did not visit XDA meanwhile.
Anyway, it has been more than a month now. The device is super-hard bricked. Nothing can revive it. It's totally dead; no display, download or recovery modes. Has been tried for JTAG and met with failure (eMMC seems to be damaged altogether). So the only thing left to do is to replace the motherboard. The seller from whom it was bought claimed that it had international warranty at the time it was sold. However, after this disaster, I discovered this particular unit has no warranty by Samsung (was strange for me). I have contacted Samsung UAE, Samsung South Africa, and Samsung USA and all of them refused to extend any help. The local Samsung service center would charge me $400 (yes that's correct - US$400 equivalent in my currency) for replacing the motherboard.
I might use some help here by getting information on whether the motherboard can be obtained from some other place, and how much would it cost. I have access to UAE or Singapore (friends visit these places). If someone can help me with this information on how much it would cost me to get a replacement MB from these markets or may be from the Samsung service centers there, it would really be helpful. Any help in this matter is much appreciated.
Hard bricked note
I have the same problem. if anyone can let me know whether ( & where ) i can get a replacement motherboard from any of the following countries in my region - Singapore , Malaysia, India or Srilanka, i have fiends in these places but they don't know where to look so if anyone can point me in the right direction. if i can get replacement i have technician who can get it done.
FYI - I live in Maldives ... which is a small Indian ocean island nation. Few Hi tech service centers avilable but no spares.
If you think the cost of mobo is high or you can't get one,you could try http://forum.xda-developers.com/showthread.php?p=26285877 or http://forum.xda-developers.com/showthread.php?p=26428986
Please note that the above methods are not permanent fix for superbricked phones....it just makes it usable again....And it also lessen your SD card space drastically....
Sent from my GT-N7000 using xda app-developers app
I think sourcing the actual mobo's will be very difficult except on ebay, but they're likely to be damaged ones anyway, you might be lucky.
As above poster mentions, you can try a repartition as a workaround until there's a concrete fix.
Sent from my GT-N7000 using xda app-developers app
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
unikorn74 said:
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
Click to expand...
Click to collapse
What I'm suggesting is the only way to replace emmc is by replacing the motherboard, and samsung is the only place that will do it, or any insurance place who'll probably send it to Samsung. Sourcing motherboards is notoriously difficult outside of a service center. It's the whole board that needs replacing not just the chip as it's embedded.
Sent from my GT-N7000 using xda app-developers app
unikorn74 said:
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
Click to expand...
Click to collapse
Oops...sorry....yeah I thought you have superbricked your phone...And sorry if that haven't helped you....
Sent from my GT-N7000 using xda app-developers app
Wait for note 2 xP... Not worth paying 400 dollars for a mobo its better to get a new device but why to get a new note 1 with note 2 around the corner?
Sent from my GT-P7500 using Tapatalk 2
Bump. Anyone?
same boat. emmc motherboard but ss have said it's water damage instead to get off the warranty. blatant theft.
now I'm stuck too with a hard brick....
unikorn74 said:
Bump. Anyone?
Click to expand...
Click to collapse
I guess the best thing for you is to acquire the eMMC chip and just take the defective chip out and replace it with another one (not entirely the entire motherboard). I'm not sure though how you can accomplish this feat but someone (courtesy of 'dekelm8' from http://forum.xda-developers.com/showthread.php?t=1698977&page=59) was able to secure a replacement chip from this website - http://www.suppliesnow.nl/english-product-1108-000424.htm and http://www.aswo-elektronik.hr/eng/index.html (you need to register to that website actually).
So far he indicated that he got the replacement chip (* I think). Now to the nature if he was ever able to replace the eMMC chip with his replacement one, that remains a mystery to me still.
Hope that helps something on your dilemma and Good Luck if your able to fix back your Note.
Search on YouTube : Samsung Galaxy Note - JTAG Brick Repair Service (Debricking/Unbrick/Brick FIX)

Bought second hand. Can I send for repairs?

I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
Click to expand...
Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert
I would say no since you bought it 2nd hand
From my One while peeking in your window
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
Click to expand...
Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?
SaHiLzZ said:
How do you contact HTC Support?
Click to expand...
Click to collapse
Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app
HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.

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