HTC One not being recognized on PC as storage device - One (M7) Q&A, Help & Troubleshooting

So I just got the One and when connecting it to my laptop (running XP), my phone would display a message saying that it needs to be unlocked first. I downloaded the HTC sync manager for the drivers but still no go. How do I get my laptop to see the One?
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Related

Laptop will not recognize D3 after OTA

My D3 is my internet lifeline, because I use it for my home internet via PDAnet. After updating with the OTA, when I plug my phone into my laptop, the phone doesn't even acknowledge that it is connected, and my computer doesn't recognize that there is a device connected. I tried rebooting, didn't work.
I am not rooted.
Any suggestions?
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I had to reinstall the drivers.
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[Q]

hi all,
I don't seem to be able to copy anything from my HTC One via the USB cable..
When I connect the device 'usb debugging' is enabled on the phone, and the device shows up in Windows Explorer. If I browse the folder structure, it will hang.
If I connect the phone, wait until 'usb debugging' is enabled, and disable it, the phone reconnects, and I can browse with more success, and even copy a few files, but anything more than a few and it hangs again.
I've tried doing both of these with the HTC Sync app, and guess what.. it hangs. This is the same on two different Windows 8 PCs, with the original HTC cable.
Is there a known working driver or anything that I should be aware of?
Thanks, as always, in advance.
M
Some people have had issues on Windows 8, but not me. Install the latest "HTC Sync Manager". I think the version is something like 2.0.61.
Yeah I tried that. It managed to connect and start syncing, but then hung. Think I'll try the wife's Windows 7 laptop, maybe it doesn't like Windows 8.
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It's fine for me. Stay away from USB3 ports.
Its not usb3 either, as my laptop doesn't have any USB3 ports :/
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No problems on my laptop (win 7 x64) via usb 2,
Also working with desktop pc , same os and via usb 3.
Would suspect your problem caused by HTC driver
This thread about HTC drivers may help
http://forum.xda-developers.com/showthread.php?p=39158024
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Seems like a Windows 8 issue. Works flawlessly on my wife's Windows 7 laptop...
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Mounting phone without HTC sync

Is there anyway to mount this phone as a mass storage device?. My work computer is very limited and locked down. With previous Samsung and apple phones I was always able to plug into my work pc and transfer over pictures because is mount the phone. Now I am not able to do that.
Any suggestions?
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I think the only reason you need sync manager is the htc driver for Windows to recognize the phone. When I plugged mine in without it, I got the notification "device not recognized" but with it it said "installing driver" which then let me explore it like a drive. I'm sure you could find the driver somewhere on xda though if you can't install sync manager I'm not sure if you could install an external driver...
You could always just do Bluetooth transfer no?
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Xerro-Five said:
I think the only reason you need sync manager is the htc driver for Windows to recognize the phone. When I plugged mine in without it, I got the notification "device not recognized" but with it it said "installing driver" which then let me explore it like a drive. I'm sure you could find the driver somewhere on xda though if you can't install sync manager I'm not sure if you could install an external driver...
You could always just do Bluetooth transfer no?
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Click to expand...
Click to collapse
I don't think that will work. I just don't get why HTC has to be difficult with this....
Bigjim1488 said:
I don't think that will work. I just don't get why HTC has to be difficult with this....
Click to expand...
Click to collapse
Does the computer not have Bluetooth or something? I ask because I transferred pictures to my PC by Bluetooth last week so I know it can work.
A bit OT, but unless it was jailbroken no apple product will let you drag pictures onto it like a usb drive. So I'm assuming yours was in which case you can bypass the need for a driver. Anyway, how about Dropbox? I use that frequently too and it works great for pictures (or anything really). Plus you don't have to install anything on the PC.
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Ever since JellyBean, I have not been able to mount any Android device as Mass Storage, plus I read it has to do with the JellyBean system itself rather than the device. So in short, no, you cannot, unless there's a third party application for that.
Xerro-Five said:
Does the computer not have Bluetooth or something? I ask because I transferred pictures to my PC by Bluetooth last week so I know it can work.
A bit OT, but unless it was jailbroken no apple product will let you drag pictures onto it like a usb drive. So I'm assuming yours was in which case you can bypass the need for a driver. Anyway, how about Dropbox? I use that frequently too and it works great for pictures (or anything really). Plus you don't have to install anything on the PC.
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Click to expand...
Click to collapse
No internet access except for the company website. It's a pain
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Bigjim1488 said:
Is there anyway to mount this phone as a mass storage device?. My work computer is very limited and locked down. With previous Samsung and apple phones I was always able to plug into my work pc and transfer over pictures because is mount the phone. Now I am not able to do that.
Any suggestions?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
You can try AirDroid. Much faster than bluetooth
raghav2511 said:
You can try AirDroid. Much faster than bluetooth
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Click to collapse
Sorry if I'm missing some trick to airdroid, but in the above post Op said they could only access one website on the computer - I. E. The phone can't be paired because the computer won't accept the airdroid website, and there may not even be an identical wifi network from the sounds of it anyway.
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Xerro-Five said:
Sorry if I'm missing some trick to airdroid, but in the above post Op said they could only access one website on the computer - I. E. The phone can't be paired because the computer won't accept the airdroid website, and there may not even be an identical wifi network from the sounds of it anyway.
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Click to collapse
Hmm.. sounds like a tricky situation.. Maybe the OP can create an ad-hoc network from the cell phone and use that to transfer files? I'm not sure if it'll work never tried it, just thinking out loud?
raghav2511 said:
Hmm.. sounds like a tricky situation.. Maybe the OP can create an ad-hoc network from the cell phone and use that to transfer files? I'm not sure if it'll work never tried it, just thinking out loud?
Click to expand...
Click to collapse
Possible, though I really doubt the computer could connect to an ad hoc wifi network based on the info so far. Without bluetooth I think you're out of luck for file transfer on that computer with the One...Except of course the old awkward standby: email
its easy. just install the all the htc sync stuff. drivers and all. then uninstall htc sync. on my computer it left the htc drivers on the computer and when i plug in it recognizes as an HTC one media device and i can browse the internal memory as if i was on ES file manager
syaoran68 said:
its easy. just install the all the htc sync stuff. drivers and all. then uninstall htc sync. on my computer it left the htc drivers on the computer and when i plug in it recognizes as an HTC one media device and i can browse the internal memory as if i was on ES file manager
Click to expand...
Click to collapse
Uh... See previous posts... Like the first one...? :what:
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Cannot get note 3 to connect to mbp

I have a mac book pro and parallels installed with windows 7 and I can not get either to connect with the mbp. Any suggestions does not in going on osx and keeps trying to install the drivers on windows with the latest samsung drivers installed. I'm at a lost. First phone I have had this happen with. Gear mounts perfectly to both.
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If you have Kies installed open the .dmg installer and uninstall. Might be the problem. If that doesn't work I would shutdown parallels and see if it will connect to osx.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
what are you trying to do? transfer files? and does the laptop recognize your phone at all?

"USB device not recognized" - worked fine yesterday [SOLVED]

When I tired connecting my HTC vivid to my computer through the recovery's 'enable MS-USB' option, my computer (Windows 7 64-bit) states that is does not recognize the device (I get the list of ports, and can see the "unkown device"). I've plugged it in multiple times, but it still doesn't recognize it. Fastboot doesn't seem to recognize the device either (using "fastboot devices -s" displays nothing.
The cable seems to work fine, as it connects my LG rumor touch to my PC just fine and I can see all of its SD card contents.
I was having issues getting my vivid connected and charging before, so I'm thinking it might be the charge port. Any agreements, advice, or other suggestions?
----------------
UPDATE!!!
----------------
Just got my new charge port in today, and I can say without a doubt that my problem was the charge port! Popped the new one in (I almost laughed at how easy it was compared to replacing a cracked digitizer), and right away I noticed that the new port sort of... kept the cable plugged in better. It started charging instantly as opposed to the game of getting it to sit just right, and my computer immediately started to install drivers.
Hooray! Now I can fastboot again! And actually transfer files from my computer to my phone easily! And actually charge the damn thing without feeling like I'm trying to find its g-spot.
I recall getting something similar to that quite a while ago (I think it was back on CM10.1, so this was a LONG time ago ) where my computer (Win 7 Home Premium 64bit) wouldn't recognize my Raider when I connected it via the USB charge/transfer cable that came with it. And also like you, fastboot was not recognizing my phone either.
I think what I did then was restart my PC as I figured that perhaps it was failing to load the drivers upon that boot. And after my PC restarted and everything was stable again, I connected my phone to it and it understood it with no issues. Hasn't happened to me since.
Also, what recovery are you using? I use TWRP 2.6.3.0 and I've never had any issues with it.
I'm using CWM made for wcx, but cannot remember the version number. Unfortunately restarting my PC hasn't fixed the issue for me, nor did booting into another OS.
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projectisaac said:
I'm using CWM made for wcx, but cannot remember the version number. Unfortunately restarting my PC hasn't fixed the issue for me, nor did booting into another OS.
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Click to expand...
Click to collapse
If you are going to insist on using CWM... Make sure you have an RUU handy for when it breaks your phone...
It WILL happen...
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Unless I'm mistaken, an ruu wouldn't help me, as my PC does not recognize the phone at all, no matter how I attempt to make them communicate.
Also, I've never heard or read about cwm recovery screwing up or ruining anyone's phone. I got the impression it was one of the most stable recoveries.
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projectisaac said:
Unless I'm mistaken, an ruu wouldn't help me, as my PC does not recognize the phone at all, no matter how I attempt to make them communicate.
Also, I've never heard or read about cwm recovery screwing up or ruining anyone's phone. I got the impression it was one of the most stable recoveries.
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Click to collapse
CWM is improperly compiled...
WCX is amon ra based... And works as far as I know
And TWRP is what I use... And hasn't steered me wrong yet
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OK, now that I have flash image GUI, i 'll try twrp and see of that fixes my issue. I did find out that my micro USB chargers don't seem to charge the phone anymore, only hooking up to my computer charges it.
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projectisaac said:
OK, now that I have flash image GUI, i 'll try twrp and see of that fixes my issue. I did find out that my micro USB chargers don't seem to charge the phone anymore, only hooking up to my computer charges it.
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Click to expand...
Click to collapse
As lame as this sounds, I find that when I get this error message, it is not driver-related.. it's USB port related. My front USB ports do this to me sometimes, so I have to reach to the back and plug in to one of those... that usually does the trick.
So far, didn't matter what USB port I use. Also reinstalled windows (had to do it anyway) and no change. I'll try it in my gfs computer tonight.
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HTC and USB not recognised
projectisaac said:
When I tired connecting my HTC vivid to my computer through the recovery's 'enable MS-USB' option, my computer (Windows 7 64-bit) states that is does not recognize the device (I get the list of ports, and can see the "unkown device"). I've plugged it in multiple times, but it still doesn't recognize it. Fastboot doesn't seem to recognize the device either (using "fastboot devices -s" displays nothing.
The cable seems to work fine, as it connects my LG rumor touch to my PC just fine and I can see all of its SD card contents.
I was having issues getting my vivid connected and charging before, so I'm thinking it might be the charge port. Any agreements, advice, or other suggestions?
Click to expand...
Click to collapse
Try this solution: Uninstall any torrent software, restart the computer and try again.
Multiple operating systems, multiple machines, no torrent software on my windows 7 side.
Sent from my Vivid 4G using xda app-developers app
Ok, so an update:
Just got my new charge port in today, and I can say without a doubt that my problem was the charge port! Popped the new one in (I almost laughed at how easy it was compared to replacing a cracked digitizer), and right away I noticed that the new port sort of... kept the cable plugged in better. It started charging instantly as opposed to the game of getting it to sit just right, and my computer immediately started to install drivers.
Hooray! Now I can fastboot again! And actually transfer files from my computer to my phone easily! And actually charge the damn thing without feeling like I'm trying to find its g-spot.

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