[Q] What're steps of get refund with the cancelled order? - Moto X Q&A

I ordered a customized Moto X several days ago, however it was cancelled by system. In the day before yesterday, they contacted me to verify my billing and shipping address, but after two days I still get no refund from Moto Maker.

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Droid 4 1-day sale (and refund!)

Verizon is having a 1-day "leap day" sale on number of LTE devices, including the Droid 4.
Because I was within the return window (received the phone last Friday), they've credited my account for the $100 difference. They mentioned that you have to request the refund at the store you bought it from, or if you ordered online or through telesales, you request it from Customer Service.
The promo page on Verizon says that it's an online deal only; yet the CS rep said that if I bought it at a store I'd have to go back there... so I'm not 100% sure what a store will say if you go in.
what a load of crap...I bought mine on the release date so I'm outside of the window. stupid verizon screwing the early adopters!
thanks anyways OP
Is this just on the contact price? As it is now i can still trade my bionic to best buy for 350 and Pricer match go wireless at 549 meaning only 200 out of pocket. If i can save even more then I'll definitely be getting this phone.

[Q] How to make a refund?

Hello, guys, I will probably ship my Moto X back, I bought it using Moto Maker, At&T version. I am new to USA, so I dont know how this process of refunding looks like. Can I use any postal service (like fedex) and just send it back using the address at the box package ? Should I use the same box package that I got from Moto or Fedex will pack into new package? Do I need to call Moto telling them that I am going to return the device? When approximately I will get a refund?
Sorry for these weird questions
DarkVasyaK said:
Hello, guys, I will probably ship my Moto X back, I bought it using Moto Maker, At&T version. I am new to USA, so I dont know how this process of refunding looks like. Can I use any postal service (like fedex) and just send it back using the address at the box package ? Should I use the same box package that I got from Moto or Fedex will pack into new package? Do I need to call Moto telling them that I am going to return the device? When approximately I will get a refund?
Sorry for these weird questions
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If you are under 14 day period call motorola get a return label and ship back to them with all the accessories and box. Upon receiving they will refund.

motomaker access after verizon upgrade

How long does it take to get access to Motomaker so I can order the phone? I went into to a Verizon store a few days ago and updated one of the other phones on the line to a moto x. I received all the receipts that day, but I haven't received the email from Motorola like the rep said I would. How long does this usually take?
What?
nhizzat said:
What?
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The verizon rep said I would get an email from motorola, then I could order the phone from the website. How long does it usually take for moto to send out this email?
KRUSH101 said:
How long does it take to get access to Motomaker so I can order the phone? I went into to a Verizon store a few days ago and updated one of the other phones on the line to a moto x. I received all the receipts that day, but I haven't received the email from Motorola like the rep said I would. How long does this usually take?
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My wife just purchased a Moto X from a VZW store. The email was waiting for her when we got home, but it was sent to her mom's email since her mom is the account holder for the VZW account. So to answer your question, it probably should have been sent out within a couple hours, but check with VZW to make sure they sent it to the email address you were expecting.

[Q] AT&T Nexus 6, Pay ETF instead of NEXT???

I bought the N6 on pre-order from AT&T using NEXT. It shipped out when AT&T said it would and came overnight, all was great. When I received the first bill, both my N6 and my wife's S5 were listed on contract instead of the NEXT program. I never made a down payment when buying the phone and the confirmation email says it was on the NEXT program. Clearly AT&T made a mistake. I used chat and was instructed to take said paperwork and go to my local store and they could fix everything. But now i'm wondering if I can just pay the EFT of $325 per phone instead of full retail? And if so, can I keep my AT&T service, or do I need to hassle with porting my number out and back in?
What say you?
ald9351 said:
I bought the N6 on pre-order from AT&T using NEXT. It shipped out when AT&T said it would and came overnight, all was great. When I received the first bill, both my N6 and my wife's S5 were listed on contract instead of the NEXT program. I never made a down payment when buying the phone and the confirmation email says it was on the NEXT program. Clearly AT&T made a mistake. I used chat and was instructed to take said paperwork and go to my local store and they could fix everything. But now i'm wondering if I can just pay the EFT of $325 per phone instead of full retail? And if so, can I keep my AT&T service, or do I need to hassle with porting my number out and back in?
What say you?
Click to expand...
Click to collapse
You'd need to run this by ATT, but ETF (early Termination fee) is applied only when you "terminate" your service with ATT.
After talking to customer service, they have no problem with me paying the $325 ETF, and keeping service. They said i would then get the $25 per line discount since i'm on the 10 GB plan. I'll report back with my actual results. I don't have the coin this week to pay it.

[Q] Sprint's $50 google play credit

Hello
Has anyone received the notification of the $50 google play credit? I purchased the phone during the promotion period and haven't received anything from sprint yet, so was just wondering.
They gave me some BS reply that they may send it out as late as 1/31. They supposedly are sending them out in batches. I better get a $50 account credit if I don't get the text in time.

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