[Q] How to make a refund? - Moto X Q&A

Hello, guys, I will probably ship my Moto X back, I bought it using Moto Maker, At&T version. I am new to USA, so I dont know how this process of refunding looks like. Can I use any postal service (like fedex) and just send it back using the address at the box package ? Should I use the same box package that I got from Moto or Fedex will pack into new package? Do I need to call Moto telling them that I am going to return the device? When approximately I will get a refund?
Sorry for these weird questions

DarkVasyaK said:
Hello, guys, I will probably ship my Moto X back, I bought it using Moto Maker, At&T version. I am new to USA, so I dont know how this process of refunding looks like. Can I use any postal service (like fedex) and just send it back using the address at the box package ? Should I use the same box package that I got from Moto or Fedex will pack into new package? Do I need to call Moto telling them that I am going to return the device? When approximately I will get a refund?
Sorry for these weird questions
Click to expand...
Click to collapse
If you are under 14 day period call motorola get a return label and ship back to them with all the accessories and box. Upon receiving they will refund.

Related

Verizon Moto X Customization

Hi Folks,
So have a question regarding the motomaker option going live for Verizon. I had bought my moto x about a month n half ago from amazon (verizon). Now that the motomaker for verizon is live, is there a way I can get this and return my current phone / get money back...etc???
Really don't wanna shell out $600 twice
iamthebest235 said:
Hi Folks,
So have a question regarding the motomaker option going live for Verizon. I had bought my moto x about a month n half ago from amazon (verizon). Now that the motomaker for verizon is live, is there a way I can get this and return my current phone / get money back...etc???
Really don't wanna shell out $600 twice
Click to expand...
Click to collapse
You may have to sell it through Swappa/EBay/Craigslist and use what you get toward the Moto Maker version you want.
Sent from my VZW SGS3 rockin' Jelly 'Beans' Build 17 using Tapatalk 2
You can't return a device that old As stated, you're only real option is to sell your current one. If it's in excellent condition you could squeeze out a little bit over 400. If you can stick to selling locally to avoid any sellers fees.
I remember when the moto x came out there was talk about being able to send your phone in and get new colors. Maybe it's still coming, but it would be a nice option. Personally I want the development edition, but I don't like the black. I chatted on moto maker and they said it's not possible. I think it's sad that they've put so many artificial restrictions on it.
Sent from my Galaxy Nexus using Tapatalk
iamthebest235 said:
Hi Folks,
So have a question regarding the motomaker option going live for Verizon. I had bought my moto x about a month n half ago from amazon (verizon). Now that the motomaker for verizon is live, is there a way I can get this and return my current phone / get money back...etc???
Really don't wanna shell out $600 twice
Click to expand...
Click to collapse
Potentially good news! http://forum.xda-developers.com/showthread.php?t=2522884

motomaker access after verizon upgrade

How long does it take to get access to Motomaker so I can order the phone? I went into to a Verizon store a few days ago and updated one of the other phones on the line to a moto x. I received all the receipts that day, but I haven't received the email from Motorola like the rep said I would. How long does this usually take?
What?
nhizzat said:
What?
Click to expand...
Click to collapse
The verizon rep said I would get an email from motorola, then I could order the phone from the website. How long does it usually take for moto to send out this email?
KRUSH101 said:
How long does it take to get access to Motomaker so I can order the phone? I went into to a Verizon store a few days ago and updated one of the other phones on the line to a moto x. I received all the receipts that day, but I haven't received the email from Motorola like the rep said I would. How long does this usually take?
Click to expand...
Click to collapse
My wife just purchased a Moto X from a VZW store. The email was waiting for her when we got home, but it was sent to her mom's email since her mom is the account holder for the VZW account. So to answer your question, it probably should have been sent out within a couple hours, but check with VZW to make sure they sent it to the email address you were expecting.

MotoMaker - Which carrier?

Hello, I hardbricked my previous Moto X and Motorola is exchanging it. They gave me a redemption code so I can customize a new Moto X and get it for free. My previous one was with Verizon with a 2 year contract. I haven't paid Verizon anything and haven't activated the previous Moto X for them neither. Should I get the Unlocked GSM Moto X from Moto Maker? Or should I get Verizon again since I did get the previous one with a 2 year contract? I'm asking because I dont want Verizon to charge me the $350 for leaving contract. Or will they?
I do plan on rooting
If you're on Verizon, your only choice is either the Verizon one or the Verizon Developer Edition.
Since I never activated the phone before return/exchange, will I still be paying monthly for Verizon? They don't have my phone's IMEI or ESN or anything.
If you have an active plan with them right now, yeah. They don't care if your phone is working or not. They're still gonna charge you. If you're a new customer and you don't want to use their service, call and cancel and tell them you're returning the phone to Motorola (or listen for their instructions).
Sent from my SGH-i337 using Tapatalk
I called Verizon and they said that there's no account in their system because I never activated service. They still will charge?
HeresOtis said:
I called Verizon and they said that there's no account in their system because I never activated service. They still will charge?
Click to expand...
Click to collapse
I'm so confused. You bought the phone but didn't sign a contract? Then you have nothing to worry about. If you don't want to use Verizon, return it to Motorola and call it a day. After that you can order any model you want (if they let you).
Sent from my SGH-i337 using Tapatalk
I did sign for 2 year contract but didn't activate service.
HeresOtis said:
I did sign for 2 year contract but didn't activate service.
Click to expand...
Click to collapse
If you're a new customer or just signed a new contract, it sounds like you're within the period to return the phone and cancel. Just ask them what they need.

Where to buy Moto x 2014?

Im from Philippines and i want to buy moto x 2014 but no one is selling here. Anyone can suggest a legit seller and willing to ship here? TIA
Sent from my Nexus 4 using xda app-developers app
Can't you buy directly from MotoMaker?
Nope. They didn't include Philippines as shipping address
Sent from my Nexus 4 using xda app-developers app
I'd also be keen if anyone could suggest a workable way to buy the phone from Australia through either the US, UK, or europe motomaker?
The Moto X still hasn't gone on sale here, and when it does Moto Maker won't be part of the offering...so we'll be unable to customise the phone
I've actually placed an order through the US Moto Maker site, using the Comgateway freight forwarding service as my delivery address, not realising that Motorola explicitly forbid this as part of their terms of sale, suffice to say they ended up cancelling my order.
Has anyone been successful in purchasing through either US, UK or european motomaker and getting it sent internationally?
Motorola customer service actually suggested I have it shipped to a friend/family member to send on, but unfortunately I don't know anyone in the countries where moto maker is offered...if they offer this as a solution it makes me question why they have a policy of forbidding freight forwarders, but I won't get anywhere having that argument with them...
MooseMac said:
Has anyone been successful in purchasing through either US, UK or european motomaker and getting it sent internationally?
Motorola customer service actually suggested I have it shipped to a friend/family member to send on, but unfortunately I don't know anyone in the countries where moto maker is offered...if they offer this as a solution it makes me question why they have a policy of forbidding freight forwarders, but I won't get anywhere having that argument with them...
Click to expand...
Click to collapse
yes, I ordered through phonehouse.de, they don't check delivery address like motorola does but you will have to pay for shipping twice, one time for yor motomaker code and one time for the phone. To be honest I think that would be to expensive. All in all I paid 610 euros for the 32GB variant (phonehouse did have an offer for free premium backs though) but my GF managed to pick up a note4 for only 680euros in a dutch store, it comes with a "turbo" charger in the box and earpieces and of course the s-pen and better hardware and with lollipop around the corner many of the moto's exclusive features will be coming to other devices too. Or get a nexus 6

I am considering the amazon version of this phone on verizon.

Is there anything I should know? Anyone have any thoughts? I am coming from the s5.
It would be nice to have a phone on verizon with official lineage os support, but there are limited options.
My questions before I purchase.
Is there xposed support for whatever android version is current on this phone?
What kind of nonsense do I need to go through to get the unlocked amazon version working on verizon?
What kind of roms are favored on this phone?
After some research, I am learning that the amazon version can't be bootloader unlocked, but the one direct from moto can be. Is this correct?
Amazon version can't be rooted or bootloader unlocked.
munchy_cool said:
Amazon version can't be rooted or bootloader unlocked.
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Click to collapse
Cool, is there a retailer with a good return policy I can buy it from? I am sure it would be a pain to return it to motorola if I buy from them and don't like it.
johnwaynegacy said:
Cool, is there a retailer with a good return policy I can buy it from? I am sure it would be a pain to return it to motorola if I buy from them and don't like it.
Click to expand...
Click to collapse
not sure about that buddy. Best buy sells it, Moto on ebay sells it, Newegg sells it.
johnwaynegacy said:
Cool, is there a retailer with a good return policy I can buy it from? I am sure it would be a pain to return it to motorola if I buy from them and don't like it.
Click to expand...
Click to collapse
https://swappa.com/buy/moto-x4-unlocked
Most good sellers allow returns within a certain time period (and as long as you don't damage it). Check the listing description or message the seller. I got mine from here last year mint condition about $100 below Motorola retail.
Get the Android One version via Project Fi
I also came from a S5 and am thoroughly enjoying this phone. No restrictions on unlocking the bootloader (it is a setting you can enable/disable). Android One version is very bare bones. Battery life is great so I don't really miss the replaceable battery.
Project Fi is 1/2 the price that AT&T was (not including the rebates that had my bill at $40 for a few months) and it will get even cheaper when our two phones are paid off. Bonus is that you can block callers from leaving voicemails OR texting you via Project Fi's blocked caller list - this is something that I don't think AT&T or Verizon do.

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