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Hi,
Background
I had issues with the back button and the home(windows) button not functioning on my HD7 (brand new, bought off craigslist though). I tried to reset the phone a couple of times, roll it back to pre-nodo, flash a custom rom "by ansar" and nothing worked. the back button and the home button still don't function, or they're very glitchy.
Question
How do i flash my HD7 back to the original stock rom that was shipped with TMOUS version?? More importantly, where can I find this ROM/RADIO? I need to send for warranty repair and I dont want them to refuse service based on the fact that I installed a ROM from XDA.
Thanks,
Yuvan
*bump* help needed to
For stock T mobile USA follow this link
http://forum.xda-developers.com/showthread.php?t=876451
It will be the second one from the bottom. (9.1 BR)
Also try (9.2 BR) to see if it fixes ur problem its the lastest ROM for the T mobile HTC HD7
thanks. I will try both of them, but I believe I loaded one of them already with no luck. If these fail, I should be able to send for warranty repair with these ROMS without encountering issues for tampering?
Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr
Yuvan said:
Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr
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Click to collapse
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App
nxt said:
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App
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Thanks for the suggestion. I just called them and they told me that they don't have advanced device replacement program for the HD7. I'm going to send my device in tomorrow. I'm using a friends International HD2, which gets only Edge on TMobile US. I've purchased 6 or 7 HTC devices in the past 4 years. If they end up making excuses for repair or replacement, goodbye HTC, hello Nokia!!
Hello,
I posted this in the other headphone jack thread amd didn't get an answer.
My headphone plug broke a few days ago. It works, until I barely touch the connector (i.e. in my jeans pocket), that's when I lose the left channel completely. I tried several units, they all the same problem.
I have unlocked the bootloader a while back. I understand that the warranty "may" have been voided as per HTC, however this is very obviously a hardware issue.
Does anyone know how HTC will handle this?
If that changes anything, I can also send it to Rogers' repair center instead of HTC directly.
Then again, I don't feel like loosing my phone for a few weeks if it's going to be useless or if I'm charged a pretty huge amount.
Has anyone been running into a similar issue?
Thanks!
Sent from my HTC Raider using XDA
Couldn't you just relock the bootloader?
Sent from my cm_tenderloin using xda premium
Just get the gingerbread ruu and restore yourself to stock.
Sent from my HTC PH39100 using xda premium
What if you went into a att store? Same issue
Sent from my HTC PH39100 using XDA
Have you seen this (http://forum.xda-developers.com/showthread.php?t=1301998) thread? It offers a few things to try, like covering the exposed metal/silver with a piece of electrical tape, and also suggests an app that disabled headphone buttons, so if it's shorting and thinking a button's being pressed, it won't matter
a40dayflud818 said:
Couldn't you just relock the bootloader?
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Click to collapse
KCutrer1 said:
Just get the gingerbread ruu and restore yourself to stock.
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Click to collapse
In both cases, won't they see "RELOCKED" if they boot to HBOOT? I've never actually tried to relock it, so I don't know, however it is my understanding that you can never have back a "LOCKED" HBOOT, only "RELOCKED" or "UNLOCKED".
I just had this problem and I contacted ATT. Here is my chatlog with them:
me: so my friend did something called an unlock bootloader on my phone
me: will that affect my warranty
att: Rooting your device would certainly cause issues on your phone, and ultimately affect your device and warranty.
att: I would avoid any rooting systems on the device.
me: so is my warranty void?
att: Did you download that program on your device ?
me: my friend did something on the HTC website
att: That step is not available on the HTC manufacturer's website, rooting the device would be found on a 3rd party website.
att: Was the software on your device rooted ?
me: how do i check that?
att: How do you check if your software has been rooted ?
att: I would not have that information, only the HTC manufacturer would be able to diagnose if the software has been tampered with. Did your friend root your device software ?
me: he said he went on htcdev
me: and used an unlock tool
att: Correct ! that is a 3rd party website
me: so my warranty is void?
att: I will honor this exchange as a 1 time courtesy, for future reference I would advise no rooting of the software on your device due to that could cause issues on the device.
I had the exact same problem as you and I just sent my vivid to them. idk if they are going to charge me but so far it looks good
Ugh, join the club. I can't stand the headphone jack BS. I have to hold the phone perfectly still or playback will pause.
I recently had the same problem. Headphone jack quit on unlocked and rooted Vivid. Using the Superguide from the Development section, I relocked and unrooted the phone. I brought the phone to an AT&T store. They checked the headphone jack, made sure it was broken, and went and got me a new one. They didn't check for any modification to the software. But relock and unroot just in case.
cedrikfd said:
In both cases, won't they see "RELOCKED" if they boot to HBOOT? I've never actually tried to relock it, so I don't know, however it is my understanding that you can never have back a "LOCKED" HBOOT, only "RELOCKED" or "UNLOCKED".
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Click to collapse
Play the "dumb" card and tell them you've had this problem before and sent it in for repair. >=)
Digging this thread from the graveyard.
My Bell Raider started doing this well... 30 minutes ago. I was actually having some minor issues with headphones, but until now, longer plugs (with mic) were working like a charm. Well now nothing works...
My problem is I am Bootloader Unlocked, S-OFF (void sticker gone...) and running a custom ROM...
Does anyone have a solution regarding this?
Sent from my HTC Raider 4G LTE running ICS.
Find a way to get it back to stock should be all good. Worked with my captivate. I haven't rooted so i can't help ya
Sent from my HTC PH39100 using XDA
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Bonely said:
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
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Click to collapse
Currently it is not possible to get rid of the TAMPERED UNLOCKED or RELOCKED. We need S-Off for that. But if it makes you feel any better in my experience I have sent 3 or 4 phones to HTC with unlocked bootloaders and custom ROMS never had a issue. You have a stuck pixel there is no way under the sun HTC is going to tell you that was caused by unlocking your bootloader or rooting. You will get it back with a new screen and the bootloader and ROM will probably still be there
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Bonely said:
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
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No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
nullkill said:
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
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I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
stevedebi said:
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
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You would be assuming that the average person who checked the phone in would even know how to do that. I wouldn't. They will send it to HTC who will credit them for it or give them another unit. I gave you two different courses to follow and told you what would happen with both. The choice is up to you.
Also a quick look into my signature might enlighten you a tad.
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
no actually.
Mr.Shroom said:
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
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I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
adezd00 said:
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
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Click to collapse
I have had AT&T honor warranty even with a Relocked bootloader. If the unit is with in one year...so it still has manufacturers warranty. I dropped but always had a Trident or Otter box case so no visible damage. If you can restore the stock recovery, relock, etc...you can try HTC or T Mobile. I also searched the forums and found a way to make the screen show Locked Vs Relocked. You will have to search that. Hate to see you lose the One without trying first..then if they wont help you..do the deal as a Nexus 4 is not up to the Specs ofnthe ONE but it is Free of carrier b.s., right ? i assume it is the unit you buy from Google directly? I purposely went with the HTC ONE Developer Edition so I would have unlocked bootloader without any Carrier Restrictions...
adezd00 said:
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
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Click to collapse
Blown speaker is not covered? Why can't you flash stock and send for repair?
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
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Click to collapse
Im on the stock rom just with root. With out s-off or the ruu the bootloader will always show relocked
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
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Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
It really bad luck. But a blown speaker should be covered. I'd keep hassling them. With the phone so new, I wouldn't give up.
Sent from my Evo 3D CDMA using xda premium
I think it is a fantastic deal man. I trade phones all the time And to me that sounds like a really good deal!
Sent from my ST27a using xda app-developers app
maddie01 said:
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
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Yeah the only problem with that is that i cant find the stock recovery for the tmobile version. If i could get the recovery back and remove tampered from fastboot, i would totally be comfortable taking it in.
Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it
jezzba said:
Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it
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If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.
alray said:
If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.
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But will HTC accept it though since its rooted
jezzba said:
But will HTC accept it though since its rooted
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Yes, since it is out of warranty they don't care if it is root or not.
jezzba said:
But will HTC accept it though since its rooted
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I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
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Danny201281 said:
I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
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i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back
jezzba said:
i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back
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If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
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Danny201281 said:
If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
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Gonna give them a call and see what they say
jezzba said:
Gonna give them a call and see what they say
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Good luck :fingers-crossed:
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I actually just recently got mine back from HTC in Houston TX where they replaced the internals of mine, gave me a new camera module and sent it back, all for free.
My unit was outside of the warranty by a few months, and they still did the repairs for free.
My unit was also custom ROM, custom recovery, and SuperCID.
I will say, I discussed it with several techs on their end, I told them everything I remember doing to it, and even outlined the custom ROM, custom recovery, and that it was superCID, as well as which versions of any custom firmware\software that I put on it.
Originally they sent me a $200 quote, but then when discussing it with them over the phone they were quick to retract and do the work for free under extended warranty.
THIS is the exact reason I love and have loved HTC, and why I've gotten others to experience the same by purchasing HTC devices (HTC One)