Hey guys,
I have the following problem with my 4x. The screen stays on during Viber calls. It's as if the proximity sensor does not work, but it works just fine during regular calls. The only way to turn the screen off is with the power button. The issue is the same on stock LG rom and several versions of CM. 10.1. Is there a know fix for this issue?
Thanks in advance!
Conquerora said:
Hey guys,
I have the following problem with my 4x. The screen stays on during Viber calls. It's as if the proximity sensor does not work, but it works just fine during regular calls. The only way to turn the screen off is with the power button. The issue is the same on stock LG rom and several versions of CM. 10.1. Is there a know fix for this issue?
Thanks in advance!
Click to expand...
Click to collapse
i got the same issue, proximity sensor isnt used to turn screen off for some reason :/
Hhave you checked in viber settings for a "keep screen on during call" option?
Rudjgaard said:
Hhave you checked in viber settings for a "keep screen on during call" option?
Click to expand...
Click to collapse
I can't find such an option anywhere in Viber. I am running the latest version (3.1.1).
Same problem here. There is no configuration in the menu for this.
Hi!
This is a member of the Viber Team.
@Conquerora- Please contact our support team at:http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/13 for further assistance.
Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.
Thanks,
Viber Team
Related
Hi. I have strange problem with my nexus one with gingerbird 2.3, the screen of my phone turns on and off by itself, when it licked. Can someone help me to solve this problem, thanks
Can you give us more details? Have you installed the application Smart Cover?
no, but i have 30-40app installed. what anther details you need??
Is there anybody who can help me?
c65 said:
Is there anybody who can help me?
Click to expand...
Click to collapse
Have you tried to flash another ROM to see you still have problem?
ok, will try.
Have you installed any battery saving apps, that might be the problem?
No, but as i guess , the problem connected with apps which want to connect to internet, because I turn off internet connection on my phone..
i have other problem with mic, when someone call me their hear me after 2-3 seconds. As I found out, this problem is very spread, but no solution is suggested.
Haven't u updated to 2.3.6? It may solve your voice issues.
Can you figure out apps running in the background that make screen turn on/off?
I installed 2.3.7, but no change, Yes I found that app- it is compass.
Check the settings of that compass whether screen is on/off? Are you using stock or CM ROM? Check also the display settings.
c65 said:
Hi. I have strange problem with my nexus one with gingerbird 2.3, the screen of my phone turns on and off by itself, when it licked. Can someone help me to solve this problem, thanks
Click to expand...
Click to collapse
Try lowering your display brightness...that worked for me.
I use CM 7.2, and uninstall that app and everything with display is ok, but mic problem still there is.
Hey guys,
i have got problems with the Call Sensor lately.
When i try to call someone the display suddenly goes black and i have no option to reenable it.
Is there any solution to this kind of problem?
I have the latest CM10.1 build installed
Thx in advance
Maybe you can found more info in CM Thread.
However, probably, is an issue of your version of CM...
Hi,
Screen doesn't turn off while calling via Viber
Do you think that viber have a bad proximity sensor support?
I installed a Phone Tester from market and it always text "Far" even i put my finger on sensor.
But with normal calling it turn screen off and i think there's no hardware issiue.
Kernel issue with default lg kernel, Rudjgaard fixed it, iodak implemented it in his kernel, i suggest you install version 9.95
clesuite said:
Hi,
Screen doesn't turn off while calling via Viber
Do you think that viber have a bad proximity sensor support?
I installed a Phone Tester from market and it always text "Far" even i put my finger on sensor.
But with normal calling it turn screen off and i think there's no hardware issiue.
Click to expand...
Click to collapse
Hi!
We have addressed this issue and a fix will be available in Viber 4.3 for Android.
We'd be happy to receive your feedback after the release.
Viber Team said:
Hi!
We have addressed this issue and a fix will be available in Viber 4.3 for Android.
We'd be happy to receive your feedback after the release.
Click to expand...
Click to collapse
that's great news, can't wait to try it. i was one of the people who reported the issue to you guys for our device, it's good to see you care about user feedback. thanks for great app :good:
Viber Team said:
Hi!
We have addressed this issue and a fix will be available in Viber 4.3 for Android.
We'd be happy to receive your feedback after the release.
Click to expand...
Click to collapse
Proximity sensor still doesn't turn of the screen while call....
We'd like to investigate the issue you are experiencing with the proximity sensor. Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.
clesuite said:
Proximity sensor still doesn't turn of the screen while call....
Click to expand...
Click to collapse
Viber Team said:
We'd like to investigate the issue you are experiencing with the proximity sensor. Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.
Click to expand...
Click to collapse
They didn't help anything )
It seems that this issue can vary on a case-by-case basis. We hope that the next release will resolve this for everyone.
We apologize for the inconvenience.
clesuite said:
They didn't help anything )
Click to expand...
Click to collapse
Viber Team said:
It seems that this issue can vary on a case-by-case basis. We hope that the next release will resolve this for everyone.
We apologize for the inconvenience.
Click to expand...
Click to collapse
I have a problem with microphone - often (higher possibility on longer calls) - my microphone just shuts off and a person on the other side of the line can't hear me all of a sudden in the middle od a call.
Some users claim (also the repair guy for LG) that Viber and Skype can cause this issue.
Also , i found a topic on this issue on XDA forum.
They just repaired my phone - they changed the motherboard, but the mic problem persists, so I uninstalled Viber and now I'm testing the phone.
Is Viber team familiar with such problems, is there any fix for it?
Ljubus said:
I have a problem with microphone - often (higher possibility on longer calls) - my microphone just shuts off and a person on the other side of the line can't hear me all of a sudden in the middle od a call.
Some users claim (also the repair guy for LG) that Viber and Skype can cause this issue.
Also , i found a topic on this issue on XDA forum.
They just repaired my phone - they changed the motherboard, but the mic problem persists, so I uninstalled Viber and now I'm testing the phone.
Is Viber team familiar with such problems, is there any fix for it?
Click to expand...
Click to collapse
i also encountered this issue, but if i recall correctly, it was only on stock rom. (you can "fix" the issue during the call by switching to speaker then back to normal).
a more permanent solution is to switch to a custom rom. i haven't had such issues on any kitkat rom, and i use viber extensively.
Viber Team said:
It seems that this issue can vary on a case-by-case basis. We hope that the next release will resolve this for everyone.
We apologize for the inconvenience.
Click to expand...
Click to collapse
Flying_Bear said:
i also encountered this issue, but if i recall correctly, it was only on stock rom. (you can "fix" the issue during the call by switching to speaker then back to normal).
a more permanent solution is to switch to a custom rom. i haven't had such issues on any kitkat rom, and i use viber extensively.
Click to expand...
Click to collapse
Thanx a lot for the fast reply,
will try the kitkat
It's working as it should without any problem thanks
Sent from my LG-P880 using XDA Premium 4 mobile app
Hi there, guys.
I did a wide search in Google/XDA/whatever and didn't manage to find anything related to my problem, so I'm posting it here :good:
My S3 Mini (I8190N) runs flawless and quite smooth on NovaFusion/Maclaw 20140524. Using Gravity Box for enabling navbar (since the I8190N loses its capacitive buttons when changes the kernel) did the trick and fully usable...
Except for one little BIG bug: everytime I receive a notification (Whatsapp, Gmail, FB, SMS, calls, doesn't matter which app) while the screen is off, it reboots. Every. Single. Notification. Cause of this, my battery lasts just a couple of hours, since is rebooting non stop, and I lose a lot of important things (calls, alarms, SMS, you name it)
I tried some things:
- Installing today's NovaFusion release (didn't solved);
- Clean installing 20140524 again (nope) and clean installing today's release (nope again);
- Removing Xposed and Gravity Box (I thought it could be some incompatibility, but nope);
- Disabling lockscreen (to test if the problem was with lockscreen itself, but no).
Following the logic, it appears to be something related to notifications waking up the screen (the phone even vibrates a little before restarting again), but I didn't find any configuration related to this.
So please, anyone? Any advices? Any solutions? This issue is getting me heads off
Strange bug indeed and i have no idea why. The vibration on boot is always there to tell that bootloader boots. Its easier to troubleshoot a black phone that way, according to the service manual.
Sent through time and space from my s3mini/CM11
Jucarez said:
Hi there, guys.
I did a wide search in Google/XDA/whatever and didn't manage to find anything related to my problem, so I'm posting it here :good:
My S3 Mini (I8190N) runs flawless and quite smooth on NovaFusion/Maclaw 20140524. Using Gravity Box for enabling navbar (since the I8190N loses its capacitive buttons when changes the kernel) did the trick and fully usable...
Except for one little BIG bug: everytime I receive a notification (Whatsapp, Gmail, FB, SMS, calls, doesn't matter which app) while the screen is off, it reboots. Every. Single. Notification. Cause of this, my battery lasts just a couple of hours, since is rebooting non stop, and I lose a lot of important things (calls, alarms, SMS, you name it)
I tried some things:
- Installing today's NovaFusion release (didn't solved);
- Clean installing 20140524 again (nope) and clean installing today's release (nope again);
- Removing Xposed and Gravity Box (I thought it could be some incompatibility, but nope);
- Disabling lockscreen (to test if the problem was with lockscreen itself, but no).
Following the logic, it appears to be something related to notifications waking up the screen (the phone even vibrates a little before restarting again), but I didn't find any configuration related to this.
So please, anyone? Any advices? Any solutions? This issue is getting me heads off
Click to expand...
Click to collapse
Since there seem to be issues with the capacitive button lights on your device, I would assume that the problem is with BLN (Back light notification) which activate the capacitive button backlights when you receive a notification and the screen is off.
I would suggest that you check to see if BLN is enabled and disable it. There is a BLN Control App in the Play store :good:
Meticulus said:
Since there seem to be issues with the capacitive button lights on your device, I would assume that the problem is with BLN (Back light notification) which activate the capacitive button backlights when you receive a notification and the screen is off.
I would suggest that you check to see if BLN is enabled and disable it. There is a BLN Control App in the Play store :good:
Click to expand...
Click to collapse
This makes a HUGE sense! :victory:
(still weird, tho, that only the I8190N loses its capacitive buttons on new kernel, but not entering this discussion haha)
Will try this, @Meticulus. Thanks in advance
Download Disable_BLN.zip and flash in recovery. See if it works. My backlight are always off with this flashed.
https://app.box.com/s/ybzhlojc807u8srw8lep
Sent through time and space from my s3mini/CM11
i have the i8190 and have the same problems
So I'm using Carbon and Slimkat, works perfectly fine
Jucarez said:
This makes a HUGE sense! :victory:
(still weird, tho, that only the I8190N loses its capacitive buttons on new kernel, but not entering this discussion haha)
Will try this, @Meticulus. Thanks in advance
Click to expand...
Click to collapse
Did you try it ?
tys0n said:
Download Disable_BLN.zip and flash in recovery. See if it works. My backlight are always off with this flashed.
https://app.box.com/s/ybzhlojc807u8srw8lep
Sent through time and space from my s3mini/CM11
Click to expand...
Click to collapse
Thank you! Now it works perfectly fine Finally found the solution after few months, thank you!
Hi guys,
I tried it. It's working perfectly. Hallelujah!
Now I'm discovering the Xposed to do a lot of other things (autohide the navbar, disable the "3-dot" button on apps, etc)
Thank you very much!
down
tys0n said:
Download Disable_BLN.zip and flash in recovery. See if it works. My backlight are always off with this flashed.
https://app.box.com/s/ybzhlojc807u8srw8lep
Click to expand...
Click to collapse
LMH1998 said:
Thank you! Now it works perfectly fine Finally found the solution after few months, thank you!
Click to expand...
Click to collapse
Jucarez said:
I tried it. It's working perfectly. Hallelujah!
Click to expand...
Click to collapse
Unfortunately, the workaround "patch" is not available anymore :crying:
would it be possible to upload it again anywhere, maybe here?
or is there another possibility to fix that problem yet?
everytime i try to make or answer a call my phone turns off
even in apps like facebook messenger or whatsapp
i have no idea what may be causing this to happen (i have the newest version of system)
already tried to restore it to factory settings but that haven't helped
i hope that someone here knows what to do
thanks in advance
wosgos said:
everytime i try to make or answer a call my phone turns off
even in apps like facebook messenger or whatsapp
i have no idea what may be causing this to happen (i have the newest version of system)
already tried to restore it to factory settings but that haven't helped
i hope that someone here knows what to do
thanks in advance
Click to expand...
Click to collapse
Hello. I had a problem like that. There are several possibilities.the sensor window and can be scratched. At each call this is black screen. You have to wait for the person to hang up for your screen to work. You have dropped your phone and your sensor has moved. Or you just had a dust at the sensor. If you have to change the screen it is possible that at the level of the sensor there is a transparent or slightly black film. You scratch a little and it must work. I hope I helped you