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Seriously..
what is the deal with the phone just randomly shutting off. I've read the posts and am on my THIRD phone!!
I thought I had one the "Captivate Lottery" because it wasn't shutting down for a few weeks... then one day, BAM!
Then the next day, BAM... now it seems like it may go for a few days, then shut off a bunch again, then go for a few more days then shutdown again.
Now, I'm happy if it doesn't shutdown 3 or 4 times a day.
I'm past my 30 days.. what the hell should I do?
I understand your frustration because it is, in fact, a lottery. I won on the third try, but it obviously will take you more effort.
The only app that has caused problems for some is SetCPU. I suspect that certain settings were mis-managed by the users and that the app itself is o.k.
What should you do? If you purchased your unit at an AT&T corporate store, see if the Warranty Department will permit you to once again exchange the phone at the store. If you have multiple stores in the area, try another one. Maybe their batch is more stable. Under any circumstance, do not settle. Get a unit that works to your satisfaction.
Thanks for your kind words... I have a co-worker that has the same phone and his has NEVER had a shutdown.. all 3 of mine started shutting down after a couple of weeks.
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
I think you will have to call ATT and ask for a replacement. Since you are past your thirty day limit, you will be offered a refurbished phone. This is the process im going through right now. I went to an ATT store and they told me since im past my 30 they cant do anything. Only way was to call ATT warrantee
dirtyhans said:
My next question since I've had to return/reset this phone so many times I am sick of having to re-download/install/configure it over and over again.
What is the best/easiest way to restore all your settings and apps again after returning it?
Click to expand...
Click to collapse
You're in luck. Download Titanium Backup from the Market. After that's accomplished, you need to understand that the default backup location for files is internal to the phone. The Catch-22 is that you'd be returning the phone...along with the backup! Here's how you can backup everything and retain your "stuff" for restoration to your new phone (you'll need to purchase an external SD card if you don't already have one installed. Inexpensive.)
Goal: Instruct Titanium Backup to automatically store your backup files on an external SD card so that restoring the backups in the event you need to exchange your phone becomes a convenient task.
Resolution: In Titanium's preferences change the backup folder name to sd/TitaniumBackup, as the default TitaniumBackup folder is, by default, internal to your phone. Then create your "portable" backup now to be domiciled on your external SD card.
Using Titanium Backup:
First, go to Settings, Applications, Development and check USB debugging. TB needs this.
In Titanium Backup select Backup/Restore then press the menu button. Select Batch then the "RUN" button you'll pick is the one that reads "Backup all user apps + system data." Then press Select all, then press Run the batch operation. After it completes the job use a File Manager (like Astro) to make sure that the backup is, in fact, on the external SD card.
Remove the external SD card and await the arrival of your new phone. Once received, install the SD card in your new phone and restore the backup.
Maybe I've gotten very lucky - I started getting "Sleeping Death" a few days after I have received the phone.
Rooted, Applied the Voodoo Fix (which uses a vanilla kernel I believe?) and it seems to have fixed it.. Hasn't done it in a week now.
So I'll keep my fingers crossed that this is software and not hardware related.
Nice Jack! You rock!
I'll think I'll follow your advise. Maybe then I wont be as upset when I return my phone for the 25th time..
I hate to say it, great phone when it works but this is the buggiest hardware I've seen. Imagine if this was going on with the iphone, we'd all be getting new phone's and there would be some huge news media about it.
I wonder if all the people with the custom ROM's have the same issue?
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Jack45 said:
When I first got my third phone (the stable one) my heart skipped a beat each time I looked at it, worried that I'd find it turned off. After a while you learn to take it for granted that it's "solid." Hope your good luck continues.
Click to expand...
Click to collapse
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
88EVGAFTW said:
Thanks, hopefully it will be fine. Luckily somehow I ended up with 7 screen protectors (3 from ATT, 2 Bodyguards, and 2 from Stealth guards when they were giving them away + shipping cost) I will put one on it later today maybe and since I have so many, it won't really matter if, hopefully not, I have to send it back later or take it off.
Click to expand...
Click to collapse
keep us updated as to how the new phone is
dirtyhans said:
I was all happy for awhile but that ended. Now its about 6 or more times a day.
I am tring different settings and now a different launcher to see if its something to do with the stock software installed.
I am intrigued with the voodoo hack but I am not sure I want to go that far yet. I respond if I find anything that is successful.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Don't waste your time. It's hardware-based. Anyone going down the road of trying to assess which software is causing the shutdowns is playing with themselves. Well, at least you don't have to look your best.
Exchange it. Your other alternative is to...exchange it. In other words, (well, you get the picture).
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
citrit said:
I agree, trade it in. I have had this new one for a week and no shutdowns.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Congratulations. Wise decision, positive result. Can't ask for anything more.
Well, This is interesting...
So after my rant on this exact topic, I decided to give one last thing a try.
I changed my default launcher to launcher pro...
Its been almost a day with no shutdowns (it was doing it 6-7 times a day).
If I make it through today with no shutdowns, I'll post again.
Wish me luck!
88EVGAFTW said:
Got my replacement in the mail, it looks brand new to me. So far so good for the day, installed LauncherPro, AIM, MSN, and probably installing games later. It has been fine. The old phone I am sending back shut off pretty much every time I tried picking it up to check the time about 8-10 times a day.
Click to expand...
Click to collapse
Hi 88VGA,
did you return the phone to samsung or att? i spoke to samsung support yesterday and they gave me an RMA. just wondering if i'll get a replacement or they're going to try and "fix" mine
Hi I am not sure what happened but I found someone locally selling a Galaxy Gear for $200.00. I thought that was a pretty good deal so I met up with the person today and got the watch. He showed me it working on his Note 3. He breezed through the screens with his finger. I called him...he took the call on the watch...I mean everything looked fine. Now I must mention I already bought a Galaxy Gear and love it. Been side loading apps and really having fun with it. I thought for this price I could play around with rooting and try some things that I did not want to on my existing gear because I am happy with the way it is working. Figured if I sold it on Ebay eventually I would still make possibly $50.00 when it was all said and done. So the first thing I did was charge up the new Gear ..it was at 87% already but thought it could not hurt. I was trying to figure out how to link TWO gears to my Note 3 and you pretty much just add a new gear and unpair or disconnect the other. So far so good...so I get the option to restore my data....I'm like sweet! Goes through the entire process including with even watch styler. I push a recently configured watch face to the gear. And that's as far as I got. I tried to swipe left and right with no luck. no up or down either. Ok, I figure maybe the buggy watch styler hung up the gear. Hold the power button down on the side and I get the reboot or shutdown...go to hit shutdown and the screen does not sense I am touching it. I tried it over and over and still nothing. Finally my only option was to hold the side power button in....says rebooting...actually comes up shows the time but I still cannot swipe in any direction. I even went as far as to go into the system menu by pushing the side button over and over after the reboot and I did a reset in there but still no touch response. Now If I had not actually seen it working I would have thought the dude pulled a fast one on me and who knows maybe he still did but it WAS working. Out of desperation I called Samsung and gave them my serial number and they told me it is eligible for warranty return...but watch them find it was previously wet or dropped somehow. I do not know if it has been but that would just suck. So much for my good deal. Do any of you extremely smart folks know what I can try or do you think it and I are hosed? I did try USB to see if that made a difference and if I go into the download mode I could launch ODIN and it shows it is detected. I am trying not to totally reset my other gear by uninstalling anything on the phone but I trust you guys so what do think I should do?
My 3 month Gear NEO 2 is stuck in the booting process.
I've tried to press the home button for 5 seconds, let it to discharge and charged it again and.... still stuck in booting process
Anyone knows how to fix it or ..... I´m a luck guy with a piece of garbage in my wrist ?
I have a youtube video ....As a new user i´m unable to post it here ... my youtube video "Samsung Gear 2 Neo Reboot bug"
cemr82 said:
My 3 month Gear NEO 2 is stuck in the booting process.
I've tried to press the home button for 5 seconds, let it to discharge and charged it again and.... still stuck in booting process
Anyone knows how to fix it or ..... I´m a luck guy with a piece of garbage in my wrist ?
I have a youtube video ....As a new user i´m unable to post it here ... my youtube video "Samsung Gear 2 Neo Reboot bug"
Click to expand...
Click to collapse
Have you tried connecting it to Kies? Maybe you can get it to reflash or reset that way?
Sent from my 'towelrooted' SM-G900K using XDA Free mobile app
cemr82 said:
My 3 month Gear NEO 2 is stuck in the booting process.
I've tried to press the home button for 5 seconds, let it to discharge and charged it again and.... still stuck in booting process
Anyone knows how to fix it or ..... I´m a luck guy with a piece of garbage in my wrist ?
I have a youtube video ....As a new user i´m unable to post it here ... my youtube video "Samsung Gear 2 Neo Reboot bug"
Click to expand...
Click to collapse
Yes!! I am having the exact same issue. I was told my an att rep to contact Silver light Inc out of California because they make it. I have not done it yet. I plan on going to an att store where I purchased it from. If you would like the silver light phone number they gave me, let me know.
Good news is our watches come standard with a 1 year warranty.
On mine, I noticed I can do a few things still. Right after it reboots if I hold down the home key for 1 second and let it go, I can get into the restart menu and it will connect to my phone, and I can then double press the home key to get to s-voice. As soon as I swipe down to get to the main screen, it shuts off.
Since this is a few days old...did you figure anything out yet?
As to the other user, the watch will not connect to the PC right now because it's stuck in a reboot loop.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
AT&T gave me the wrong information. They gave me the information for the company that makes the Martian watch apparently. Damn AT&T.
having the same problem. Won't stop rebooting.
I'm having the same issue. I was woke up in the middle of the night to see my watch rebooting over and over and over. I let the battery completely drain, plugged it in to charge and it just starts the same reboot loop over and over and over, again. I was hoping to find some solution but doesn't seem like many people are having this problem and I don't know how to reset the watch, any ideas?
pcbobsledder said:
I'm having the same issue. I was woke up in the middle of the night to see my watch rebooting over and over and over. I let the battery completely drain, plugged it in to charge and it just starts the same reboot loop over and over and over, again. I was hoping to find some solution but doesn't seem like many people are having this problem and I don't know how to reset the watch, any ideas?
Click to expand...
Click to collapse
Let me tell you. ..samsung and att both are being a real pain in the ass about this. So here's what happened so far. I called samsung, they said call att. I called att, they said call samsung. I canned samsung and they said call att. I told them no. I said att told me to call them. Then samsung said take it to best buy and they can fix it. Best buy said they needed a reciept. I left best buy and went to att because this one doesn't have an att store inside. Att gave me the reciept, went back to best buy. The same guy at best buy (the samsung area) plugged it into his computer and 20 seconds later said he can't do anything I have to call samsung. So that's where I am at now. I am so pissed off. Best buy is not close to me. It's about 40 miles away. This is realllllly starting to piss me off.
If I was you I would call samsung for warranty information. If they tell you to call anyone else or go anywhere else tell them no and you want to send it to them for repair. I have a feeling it has to do with the newest software. I can't even figure out how to connect it to Kies or downgrade the software or anything.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
I fixed it!!! Found this post and it worked...
myowin said:
first of all if this was clearly already mentioned, I apologize.
I ran into this trouble last night and just wanted to share how Samsung Rep helped me with this soft brick.
this is for someone like me who needed to hard reset the gear 2 neo.
my phone: Tmobile Galaxy Note 3
Problem: Gear 2 Neo would not boot beyond Samsung Logo.
Rootcause(s): 1) was notified to update latest Gear Manager software and update was done. 2) it causes reset on my gear in my case. and it reboot the gear, but it shut off the screen after the logo.
here is what Samsung Agent told me on the live chat.
Please follow below steps to perform hard reset on your watch.
Agent: 1) Power the device off
Agent: 2) Press and hold the Home/power key until you see the Galaxy Gear rebooting… screen
Agent: 3) Release the Home/power key and then continuously tap the Home/power key until you see the Reboot Select Mode screen.
Agent: 4) Tap the Home/power key to highlight the Recovery option.
Agent: 5) Press and hold the Home/power key until the device resets. The device should now recover and restart
again. I couldn't find it in xda last night and I thought I share. if you want to update new Gear Manager, it's up to you. but it didn't help me with my Note 3 and Neo combo. but after this process, all is well. FYI : as all hard reset you will lose everything on the device and will be factory reset.
thanks,
Click to expand...
Click to collapse
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Thanks, but not working.
Restless-rooster said:
I fixed it!!! Found this post and it worked...
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
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Click to collapse
Thank you for that. Unfortunately, it doesn't work for me. Mine boots to a screen that says, "Rebooting". It only appears for 3 seconds, then restarts, and shows the screen "Rebooting".
Here is a video of what is happening, youtu.be/Ny8jghLZrYU
Same problem.
I'm having the same issue with my watch. It is essentially brand new. I've worn at maybe six or eight times since I got it. I feel like I've been horribly abused by Samsung over this , and I can't find anyone to help. Best Buy said they can't help me, and I had the same run around with Verizon and Samsung the other user was having with AT&T and Samsung. I know the watch might not be new tech now, but to me a six-year-old watch is not that old, especially when it has essentially not been used. The battery is good in it, the watch looks perfect and has no scratches, but it's stuck on the loading screen. If anyone has yet found a solution to this, please help.
Hi, I've searched through the forum to see if there was any threads on this issue, but...
I have no idea how long this has been going on for as I don't talk to the watch much lol!
I was under the car the other day, and wanted my missus to come out, so I remembered I could text her with the watch.
I said ok Google, it was then listening to me, I said text other half, it froze and then after 5 or 6 second it says disconnected, I flick that away, and it's still connected, still getting emails, alerts etc, just hangs when you ask it to do something! I've tested this alot since and it just doesn't work anymore!?
It's paired to my s6 edge plus, as far as I'm aware it worked on my old note 3...
Does anyone know how to fix this? When I got my new phone, I reset the watch so it was new.
Help!
Thanks
Dave
Fixed... I cleared the cache for the Google play services etc and then re-added the watch new. All sorted now.
While playing around with getting TWRP installed on my Gear live things went South.
I can no longer get into any mode (fastboot, recovery, bootloader) except regular boot; using the "normal" method of hold-power-button and swipe diagonally once or twice. No matter how much I swipe, it will ONLY boot to regular system.
However, as soon as the boot finishes it asks for language and then hangs with message saying I have to "install android wear in your phone". Wear is already on my phone, but it will not pair with the watch.
I figure if I can't get into one of the modes mentioned above, there is no way to un-brick the watch. Hopefully, one of you will prove me wrong.
HELP???
Boowho
Similar issue with Samsung Gear Live watch....
I had a similar issue...... My Gear Live kept doing to the same " install android wear in your phone" message...
I use a Galaxy S6 Edge + to pair it with, not that the type of phone probably matters.... I did several, and i mean several reboots / reinstalls / restarts/ factory resets/remove and reinstall android wear... . finally called Samsung tech and they said it wasn't fixable and i needed to buy a replacement.
I am sorry, and don't know how i got 'lucky', but a few days later, before i gave up totally on it.. it did an OTA update and asked if i wanted to install it !! after that it asked for another update, and another update and another update. Each time it brought the ' security patch level closer and closer to the current date ( it is finally up to sept. 5,2016 )
Android Wear on the watch is now 1.50.3287245
Play service is 9.8.77
Android OS is 6.0.1
and with these updates it now has wi-fi capability ( yes - Gear Live has wi-fi )
All this happened right when i was about to give up on it / Now it works perfectly , updates from my phone with new watch faces immediately , etc.
very very cool watch.
ps. I did also read several, and i mean several posts all over the internet about the Gear Live and its issues. ( sorry, i don't have all the links, but sure if you google you can find the same ones i went to ) I did turn on NFC ( near field Comm) on my phone, as well as bluetooth and wifi.
There is a youtube video that walks you through factory resetting it... I did so many resets and downloads and re downloads ( I was on a mission ! ) Now, finally works like it should and have had zero problems with it for the past several months !
.http://www.xda-developers.com/how-t...ive-android-wear-smartwatch-xda-developer-tv/
https://www.youtube.com/watch?v=NPMFEcElMns
Good Luck - just keep trying - sorry i don't have a 'real' solution.
ps. currently using the 'Black Classic' premium watch face - very customizable, lots of features and user friendly.
pss. I haven't posted to a forum in YEARS , but with all the frustration i went through I thought maybe my few tidbits might help you .. I truly had given up, when these updates started to come through -
Best wishes.
+__________________________________________________________________________________________________
boowho said:
While playing around with getting TWRP installed on my Gear live things went South.
I can no longer get into any mode (fastboot, recovery, bootloader) except regular boot; using the "normal" method of hold-power-button and swipe diagonally once or twice. No matter how much I swipe, it will ONLY boot to regular system.
However, as soon as the boot finishes it asks for language and then hangs with message saying I have to "install android wear in your phone". Wear is already on my phone, but it will not pair with the watch.
I figure if I can't get into one of the modes mentioned above, there is no way to un-brick the watch. Hopefully, one of you will prove me wrong.
HELP???
Boowho
Click to expand...
Click to collapse
Thanks for you interest....... I've been trying numerous re-boots, factory resets and other things. I can't get the watch to pair with my phone; so OTA update is not going to happen..
Can't get into fastboot/recovery mode either. The only thing I CAN do is get into DOWNLOAD mode, but I don't have then correct firmware files in ODIN format.
Thanks
GearLiveFan said:
I had a similar issue...... My Gear Live kept doing to the same " install android wear in your phone" message...
I use a Galaxy S6 Edge + to pair it with, not that the type of phone probably matters.... I did several, and i mean several reboots / reinstalls / restarts/ factory resets/remove and reinstall android wear... . finally called Samsung tech and they said it wasn't fixable and i needed to buy a replacement.
I am sorry, and don't know how i got 'lucky', but a few days later, before i gave up totally on it.. it did an OTA update and asked if i wanted to install it !! after that it asked for another update, and another update and another update. Each time it brought the ' security patch level closer and closer to the current date ( it is finally up to sept. 5,2016 )
Android Wear on the watch is now 1.50.3287245
Play service is 9.8.77
Android OS is 6.0.1
and with these updates it now has wi-fi capability ( yes - Gear Live has wi-fi )
All this happened right when i was about to give up on it / Now it works perfectly , updates from my phone with new watch faces immediately , etc.
very very cool watch.
ps. I did also read several, and i mean several posts all over the internet about the Gear Live and its issues. ( sorry, i don't have all the links, but sure if you google you can find the same ones i went to ) I did turn on NFC ( near field Comm) on my phone, as well as bluetooth and wifi.
There is a youtube video that walks you through factory resetting it... I did so many resets and downloads and re downloads ( I was on a mission ! ) Now, finally works like it should and have had zero problems with it for the past several months !
.http://www.xda-developers.com/how-t...ive-android-wear-smartwatch-xda-developer-tv/
https://www.youtube.com/watch?v=NPMFEcElMns
Good Luck - just keep trying - sorry i don't have a 'real' solution.
ps. currently using the 'Black Classic' premium watch face - very customizable, lots of features and user friendly.
pss. I haven't posted to a forum in YEARS , but with all the frustration i went through I thought maybe my few tidbits might help you .. I truly had given up, when these updates started to come through -
Best wishes.
+__________________________________________________________________________________________________
Click to expand...
Click to collapse