Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse
turn on usb debugging that should do it if not here are the drives if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://forum.xda-developers.com/showthread.php?t=2191279
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
try changing the usb cable
ez53436 said:
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
Click to expand...
Click to collapse
im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens
I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.
Anyone know where I can uninstall or install the drivers? Thanks
Sent from my HTC One using xda app-developers app
bump
anyone able to help?
filetransfer mac/htc android
ez53436 said:
bump
anyone able to help?
Click to expand...
Click to collapse
I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.
it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.
HTC Device Not Recognized Locked
I was having the same problem, and what solved it are the following steps:
1. Go to settings
2. Click on Developer options
3. Uncheck USB debugging (this was recommended in another forum)
4. I also turned Developer options off
5. Plug your phone back in
6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.
Operating system Windows 7 with an i5 processor
Hope this helps.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse
Trying to use Helium (formerly Carbon Back up), and since Im not rooted it has to be started on a computer. It must use PTP mode, not MTP mode for it to work. But I dont see any settings to change this. Am I blind, or is it not here?
stevessvt said:
Trying to use Helium (formerly Carbon Back up), and since Im not rooted it has to be started on a computer. It must use PTP mode, not MTP mode for it to work. But I dont see any settings to change this. Am I blind, or is it not here?
Click to expand...
Click to collapse
It works without changing any settings.
I just downloaded the desktop app, installed the drivers and connected phone to computer.
It automatically activated the Backup procedure so the Phone app functioned properly.
spikeydoo2006 said:
It works without changing any settings.
I just downloaded the desktop app, installed the drivers and connected phone to computer.
It automatically activated the Backup procedure so the Phone app functioned properly.
Click to expand...
Click to collapse
Well thats weird, I d/l the desktop app too and it wouldnt recognize the phone, even though Ive installed the HTC drivers a few days ago....
stevessvt said:
Well thats weird, I d/l the desktop app too and it wouldnt recognize the phone, even though Ive installed the HTC drivers a few days ago....
Click to expand...
Click to collapse
Have you made sure that HTC Sync, or any other HTC software isn't running in the background on your PC? That may stop it from running correctly.
Good call, I uninstalled HTC Sync Manager and it worked after that. Thank you!
Tried to install the drivers, but does not seem to work on Windows 8!
Good afternoon,
I've looked through a few threads via the search function but I can't seem to find an answer to this problem. I recently flashed the newest firmware, elemental kernel and viperone 7.0. I can not get HTC sync to recognize the HTC one when its connected to the computer via usb. USB debugging is enabled and I have the lock screen turned off. The computer does recognize the HTC under my computer and I can see the internal storage and interact with it. I am also able to execute commands with adb and fastboot.
Just can't get sync to work for the life of me. I have tried unistalling and reinstalling the HTC drivers and the HTC sync drivers with no change.
Anyone have any ideas?
Thanks
HighDesertTrekker said:
Good afternoon,
I've looked through a few threads via the search function but I can't seem to find an answer to this problem. I recently flashed the newest firmware, elemental kernel and viperone 7.0. I can not get HTC sync to recognize the HTC one when its connected to the computer via usb. USB debugging is enabled and I have the lock screen turned off. The computer does recognize the HTC under my computer and I can see the internal storage and interact with it. I am also able to execute commands with adb and fastboot.
Just can't get sync to work for the life of me. I have tried unistalling and reinstalling the HTC drivers and the HTC sync drivers with no change.
Anyone have any ideas?
Thanks
Click to expand...
Click to collapse
your better off for it
HTC Sync is a horrible app it's totally useless
ever htc recommends uninstalling it and leaving just the driver installed.
what is it your trying to do that involves htc sync ?
I guess I was just looking for an easy way to backup contacts and files. Should I just do a complete backup with twrp or is there an easier solution?
HighDesertTrekker said:
I guess I was just looking for an easy way to backup contacts and files. Should I just do a complete backup with twrp or is there an easier solution?
Click to expand...
Click to collapse
your contacts are easy to export and their kept on the google servers by default. just export to phone storage and copy the file to your PC for safe keeping. I use HTC Backup + Google + SMS backup and restore from the play store. Airdroid also does a nice job of backing things up to your pc.
Hello,
I had sync manager installed and it was working fine. Until I upgraded the phone to the latest os. Which was the Lollipop.
Now what happens is
Sync Manager opens, but says phone is disconnected. I see the phone in windows explorer, I can browse through all the files, I can see pictures, music, etc.. No problems.
I have tried uninstalling sync manager, reinstall. Rebooting many times. I have tried running a driver cleanup of all devices and still same thing happens.
USB debugging is enabled. I would like to root the phone and install a custom rom. But the adb utility doesn't see the phone as well. I have tried Hasoon2000 and it doesn't see the phone.
I have an sdcard as well on the phone and I can see that as well through windows exxplorer. I have tried other manager alternatives such as Mobi, phone explorer and they also don't see the phone but they open up as well when I connect my phone but just can't connect to the phone.
I have Windows 7 64
HTC One M8.
Thanks for any help in advance.
antper said:
HTC One M8.
Click to expand...
Click to collapse
Its the M7 forum.
All I can say is, update your HTC drivers and also download the latest android sdk, make sure usb debugging is enabled in developer options.
correct forum is here: http://forum.xda-developers.com/htc-one-m8
Oops I posted in the right forum. I didn't see nay where to move this post.
I have tried all you said and still no luck.
Thanks
well, as the title says. Its been like this for a few months now, so I decided reinstall the ROM. I've tried different ROMs and every time it shows up as SM-N900s (Galaxy Note 3) in windows. However, on the phone under settings, it says HTC One. On the newest insertcoin ROM it came up in windows as HTC ONE on first boot, but after that, it went back to being the SM-N900s. As well, I always make sure to do a full wipe before I install a new ROM. I checked the build.prop and it list the model ID as HTC ONE so I have no clue what could be going on here. maybe someone here has a suggestion? I'm thinking maybe this is a possible cause of my mediaserver problem that I just couldn't fix, since it happened in every rom I've tried. phone is rooted, unlocked, and S-OFF.
bbmaster123 said:
well, as the title says. Its been like this for a few months now, so I decided reinstall the ROM. I've tried different ROMs and every time it shows up as SM-N900s (Galaxy Note 3) in windows. However, on the phone under settings, it says HTC One. On the newest insertcoin ROM it came up in windows as HTC ONE on first boot, but after that, it went back to being the SM-N900s. As well, I always make sure to do a full wipe before I install a new ROM. I checked the build.prop and it list the model ID as HTC ONE so I have no clue what could be going on here. maybe someone here has a suggestion? I'm thinking maybe this is a possible cause of my mediaserver problem that I just couldn't fix, since it happened in every rom I've tried. phone is rooted, unlocked, and S-OFF.
Click to expand...
Click to collapse
Its most likely a driver issue on your computer, nothing to do with the phone imo. Uninstall these Samsung drivers and install HTC drivers.
didn't work. removed all traces of samsung drivers and software from the drive and the registry, but still comes up as SM-N900s. I Don't get it. There must be some root cause that's creating all the strange (though minor) issues on my phone.
@bbmaster123 install the latest HTC sync manager after uninstalling every older driver version.. do a full reset if that's possible. Do you end up having this problem with every custom Rom that you flash?
It's not a widely reported issue which leads me to thinking that it's more about your computer than your phone.
Still says sm-n900s after installing sync manager. While I haven't tried many custom roms, it still said smn900s in all the rims I've tried, regardless of kitkat or lollipop. I'll try using my brothers laptop tomorrow when he comes to visit and let you know how it goes
bbmaster123 said:
Still says sm-n900s after installing sync manager. While I haven't tried many custom roms, it still said smn900s in all the rims I've tried, regardless of kitkat or lollipop. I'll try using my brothers laptop tomorrow when he comes to visit and let you know how it goes
Click to expand...
Click to collapse
See question 2 here about how to force the HTC driver, this is a driver problem, the 2nd link below is another guy who recently had the same problem.
http://forum.xda-developers.com/showpost.php?p=52135024&postcount=2
http://forum.xda-developers.com/htc-one/help/hard-brick-how-fix-t3135013/page2 post 15 onwards.
Seanie280672 said:
See question 2 here about how to force the HTC driver, this is a driver problem, the 2nd link below is another guy who recently had the same problem.
http://forum.xda-developers.com/showpost.php?p=52135024&postcount=2
http://forum.xda-developers.com/htc-one/help/hard-brick-how-fix-t3135013/page2 post 15 onwards.
Click to expand...
Click to collapse
Thanks, I never would have found that!
My phone already comes up as My HTC in device manager when running normally. in any other mode it comes up as android composite usb. It does try and fail to install some driver during boot though, however it only lasts for about 3 seconds, so I have no time to install anything. as well, fastboot boot recovery.img never worked for me anyway, so instead I always just flashed my recoveries. So I can't get my computer to trigger that driver installer besides rebooting the phone, unless you know a way. But yeah, you may be right about it being my pc and not my phone (for this problem anyway).
bbmaster123 said:
Thanks, I never would have found that!
My phone already comes up as My HTC in device manager when running normally. in any other mode it comes up as android composite usb. It does try and fail to install some driver during boot though, however it only lasts for about 3 seconds, so I have no time to install anything. as well, fastboot boot recovery.img never worked for me anyway, so instead I always just flashed my recoveries. So I can't get my computer to trigger that driver installer besides rebooting the phone, unless you know a way. But yeah, you may be right about it being my pc and not my phone (for this problem anyway).
Click to expand...
Click to collapse
Ignore that HTC MTP driver thing that pops up on you computer whilst your phone is booting, we all get that.
fastboot boot recovery command no longer works unless you are on HBOOT 1.44 I think was the last time it worked, only way to do it now is to flash recovery files.
Seanie280672 said:
Ignore that HTC MTP driver thing that pops up on you computer whilst your phone is booting, we all get that.
fastboot boot recovery command no longer works unless you are on HBOOT 1.44 I think was the last time it worked, only way to do it now is to flash recovery files.
Click to expand...
Click to collapse
I don't think my phone even shipped with hboot 1.44. Or maybe it did. what the hell do I know. I guess then I'll have to wait until I can access my brother's pc later today to test it out
Well, turns out you were right all along. its my computer's fault. I guess I'll just have to mess around with the drivers. Thanks for the help! Too bad though, I was hoping that was the root cause of all the other annoying issues on my phone... oh well I guess I can live with unlocking my phone to change songs!
bbmaster123 said:
Well, turns out you were right all along. its my computer's fault. I guess I'll just have to mess around with the drivers. Thanks for the help! Too bad though, I was hoping that was the root cause of all the other annoying issues on my phone... oh well I guess I can live with unlocking my phone to change songs!
Click to expand...
Click to collapse
Get yourself into device manager and add/remove programs, and remove everything to do with your HTC, the trouble is, windows is a pain for still remembering and self installing the driver again upon reboot, so before you restart your computer, unplug your phone, restart your computer, and look up or get a driver cache cleaner for you PC, run that then restart again, now try reinstall the drivers, drivers firtst ie HTC Sync Manager and then plug your phone in.
I finally fixed it just by uninstalling HTC driver installer and plugging my phone back in. windows right away installed:
USB Composite device
HTC One
My HTC
usb mass storage device
HTC Sync manager serial interface
HTC Android Phone USB Device
I probably am going to fresh install windows anyway, been meaning to for a while, but at least I got this one solved. thanks for the help seanie!
I guess I should make new individual threads for my other phone problems, eh? I got the mediaserver battery drain issue, ACR doesn't record anymore for some reason, and the music controls on my lock screen stopped functioning.
bbmaster123 said:
I finally fixed it just by uninstalling HTC driver installer and plugging my phone back in. windows right away installed:
USB Composite device
HTC One
My HTC
usb mass storage device
HTC Sync manager serial interface
HTC Android Phone USB Device
I probably am going to fresh install windows anyway, been meaning to for a while, but at least I got this one solved. thanks for the help seanie!
I guess I should make new individual threads for my other phone problems, eh? I got the mediaserver battery drain issue, ACR doesn't record anymore for some reason, and the music controls on my lock screen stopped functioning.
Click to expand...
Click to collapse
I guess your on Lollipop, The media server issue can be sorted by going into settings - developer options - use NuPlayer (experimental), uncheck it and restart, not sure about the other issues, but it may be worth reflashing your rom and starting fresh.
As for re-installing Windows, prepare for Windows 10 or download the beta of it, when it goes RTM you can use your windows 7 or 8 key to activate it, and it totally rocks, ive been using it as my main driver now for 3 months.
I'm running kitkat (I like it better) and that option isn't under developer options. The only options I've changed under there are enabling usb debugging(but of course) and force gpu rendering. also using dalvik instead of ART, since in kitkat it was buggy, from what I've heard. I do want to also start a fresh install of the same rom, but I just haven't found the time. I did try reinstalling the rom and restoring my data with Titanium Backup, but it just ended up restoring the problem too. For now, I've just been using system tuner to kill mediaserver right after boot, and the problem goes away until next boot.
I have windows 10 build 10130 on another drive and have been testing it since the first TP, and I agree, its pretty sweet, but I'm not 100% sure yet that I'm gonna switch over to it as my main OS on my main PC. I will be definitely updating my windows 8.1 recording computer to Windows 10 as soon as it goes RTM.
bbmaster123 said:
I'm running kitkat (I like it better) and that option isn't under developer options. The only options I've changed under there are enabling usb debugging(but of course) and force gpu rendering. also using dalvik instead of ART, since in kitkat it was buggy, from what I've heard. I do want to also start a fresh install of the same rom, but I just haven't found the time.
I have windows 10 build 10130 on another drive and have been testing it since the first TP, and I agree, its pretty sweet, but I'm not 100% sure yet that I'm gonna switch over to it as my main OS on my main PC. I will be definitely updating my windows 8.1 recording computer to Windows 10 as soon as it goes RTM.
Click to expand...
Click to collapse
Not heard of the media server bug on KitKat soz.
Still don't like the Windows 10 start menu live tiles, but Start10 fixes that.
I've been using classic start, but I always have to keep switching back to the stock start to launch modern apps, which I only barely use, just stuff like calculator and settings
bbmaster123 said:
I've been using classic start, but I always have to keep switching back to the stock start to launch modern apps, which I only barely use, just stuff like calculator and settings
Click to expand...
Click to collapse
bit off topic really, but see the picts below:
cool, then I'll have to give it a try. Much more like the win7 start menu than win10's stock menu.