Database Develop

[Q] HTC One Silver Batch Problem - Batch HT338W ? Poll

I am awaiting my 3rd replacement handset from 3 UK
My first handset had an issue when using the camera to record video - despite the room being quiet the video had loud hissing on it
http://www.youtube.com/watch?v=VQ1xApO0wN8
My second hadset has a problem with the screen where it is not sealed correctly at the top and also a proximity sensor issue
(which I discovered this morning)
3 uk are as said sending me a third replacement handset out and have said after the 3rd handset if there is a fault it has to go to HTC for repair which isn't right and I will be fighting that (however im hoping that the 3rd is perfect)
Both handsets I have had so far have been from the batch HT338W.
I have just spoken to HTC who say they are not aware of a batch issue and explained their repair service which has a 5 day turn around
I wanted to know if you have a HTC One in Silver from the batch HT338W and want to know have you any issues with it ?
I have set up a poll ....
simply
No issues
Minor issues
Major issues - Kept Phone
Major Issues - Returned for replacement
Can you also reply back to explain what your issues are if there are any and also where you got the phone from (eg phones4u, 3 uk, Amazon etc)
I am hoping to escalate to HTC regarding this batch and would like some evidence
Thanks

I'm not sure if this is just your batch... I just tested my camera and also hear continuous loud hissing. My batch number is FA33K ...

I have a hissing noise present when I play all audio, video included, no matter how I am playing the audio (bluetooth speakers, headphones, the phones speakers, etc). Play a quietish song through decent headphones (the ones in the box?) at the lowest volume, thats when the noise is most noticeable.
Edit- Also have you tried playing the video recorded by the phone on another device?

In my opinion give it back and buy it next month.

HTC are aware of the hissing and its a software issue.
Sent from my HTC One using xda app-developers app

HTC are aware of the hissing and its a software issue.
Click to expand...
Click to collapse
I rang them and they categorically stated that they are not. Other people on this forum have said that they have no issues with hissing, suggesting that it is a hardware issue.

This is my 4th HTC One. Also bought from 3uk. Camera issues. While having shiny white things in focus, black stripes were running over the object. For example i focused a white car. Phone made it black striped bright blue. This one however has no issues. Runs smoothly. They have to change it for you. Accept no repair bull****. Good luck!
Sent from my HTC One using xda premium

Four is bad thought I was doing good with three replacements
Just out of curious we're they all the same batch ?
Believe me I won't be accepting a repair as I'm within 28 days I've documented all faults by picture or video
What's the serial of your perfect one ?
First 6 numbers and letters only needed
Wonder if you got a new batch ?
Sent from my HTC One using xda premium

Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2

eat1981 said:
Waiting for my 3rd replacement from 3UK. Gaps, overhang, chips on the back on both device. First device HT32... had the hissing on video, haven't tried on the second device (HT33J).
No issues with the picture quality.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?

Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be

Do you have beats audio on? This causes a really loud hiss when playing back video recordings. However, when this is deselected, it causes significant reduction in hiss. I found that in this latter condition, there's comparable hiss to that found on my other phones.
Currently using: BB Z10, HTC ONE and GALAXY NOTE 2

mancuk29 said:
did 3 replace it without fuss ? they said that if the next handset is faulty it needs to go to HTC
I wonder if they know they have a batch issue ?
Click to expand...
Click to collapse
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2

Just tried the video thing in a silent room and I can hear the hissing. I think I can live with it, though.

eat1981 said:
Replaced first one without fuss, but had to wait over 2 weeks as no stock. Refused to replace the second until I sent an official complaint to HQ. Now agreed to replace but again no stock so have to wait.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I have just filled out a complaint form advising of my issues and also emailed threes executive office so they are aware
As said it is all "what if" and im hoping the third handset is not faulty but I have made my thoughts known if it is !

mancuk29 said:
Proximity Sensor issues
Not good
Also Back and Home not lite .. down to proximity sensor faulty I presume
http://www.youtube.com/watch?v=TTKCsZStbtc&feature=youtu.be
Click to expand...
Click to collapse
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.

CursiveQ said:
that is not a proximity sensor issue. if the phone is on speaker then the proximity sensor won't turn on. it only turns on when you're using the handset mode to turn off the screen.
Click to expand...
Click to collapse
oops im bad - uploaded the wrong one thanks for noticing.
I did a video with speakers on and also off .. should have loaded the one with the speakers off
and also showed the app which tests proximity and as you will see its not budging when I cover the sensor at the top
Did work out from my note 2 that the proximity sensor only kicks in when the phone is on normal mode and not speaker mode
corrected and proper video now uploaded
http://www.youtube.com/watch?v=Otsa0_gkVI8&feature=youtu.be

Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal

mox123 said:
Hissing only happens when beats is selected on this is not a fault also the Mic is sensitive
disable beats and it will be back to normal
Click to expand...
Click to collapse
Don't know if that's true because on my replacement the video works perfect with beats enabled. Shame it two has two other faults !
Sent from my HTC One using Tapatalk 2

HT33FW
No issues that I am aware of, video has good quality pictures and audio.
There does appear to be a very small gap (miniscule) at the top, between aluminium (speaker) grill and plastic that is insignificant to me.
In summary I am very happy with the build quality of my HTC One
I wish you luck.
Sent from my HTC One using xda app-developers app

Biggest Disappointment? Speaker.

I've been really satisfied with the overall performance and feel of the Nexus 5. The only problem I have with the device is the anemic speaker quality. I feel like I get more vibration from the phone than I actually get sound out of the device.
Its not a deal breaker for me (I'd rather have a reference device than speakers on the front that sound good like the HTC One) but it is a concern. Not sure if I'll be able to even hear it ring in louder environments.

I think the speaker is like 1000x better than the Nexus 4 speaker.

I don't like the placement of the speaker. I keep putting my thumb over it cause of the way I hold my phone.
>^.^< Sent from meow nexus5

DowntownJeffBrown said:
I don't like the placement of the speaker. I keep putting my thumb over it cause of the way I hold my phone.
>^.^< Sent from meow nexus5
Click to expand...
Click to collapse
Me too :/
Sent from my Nexus 7 using Tapatalk 2

Funny, one of the reviewers on Youtube said that the speaker was incredibly loud. Search for Androidizen's hands on.

I agree. Speakers suck in this phone. However that is only if you turn the volume all the way up. If you leave it at 80% sound is clear. Not too loud though....

Gorgenapper said:
Funny, one of the reviewers on Youtube said that the speaker was incredibly loud. Search for Androidizen's hands on.
Click to expand...
Click to collapse
Its reasons like this that almost anything you read has to be taken with a grain of salt, some say the speaker is loud, others say its barely audible. I mean come on, how can anyone make an informed decision when every detail of the phone gets praises and boos at the same time.

VSack said:
I've been really satisfied with the overall performance and feel of the Nexus 5. The only problem I have with the device is the anemic speaker quality. I feel like I get more vibration from the phone than I actually get sound out of the device.
Its not a deal breaker for me (I'd rather have a reference device than speakers on the front that sound good like the HTC One) but it is a concern. Not sure if I'll be able to even hear it ring in louder environments.
Click to expand...
Click to collapse
Its not a problem for me as I rarely use speaker.

VSack said:
I've been really satisfied with the overall performance and feel of the Nexus 5. The only problem I have with the device is the anemic speaker quality. I feel like I get more vibration from the phone than I actually get sound out of the device.
Its not a deal breaker for me (I'd rather have a reference device than speakers on the front that sound good like the HTC One) but it is a concern. Not sure if I'll be able to even hear it ring in louder environments.
Click to expand...
Click to collapse
Honestly I've heard different things about the speaker. Guess people have different expectations.

Problem solved

VSack said:
I've been really satisfied with the overall performance and feel of the Nexus 5. The only problem I have with the device is the anemic speaker quality. I feel like I get more vibration from the phone than I actually get sound out of the device.
Its not a deal breaker for me (I'd rather have a reference device than speakers on the front that sound good like the HTC One) but it is a concern. Not sure if I'll be able to even hear it ring in louder environments.
Click to expand...
Click to collapse
+1.
The speaker sucks so much.

theesotericone said:
Problem solved
Click to expand...
Click to collapse
That link doesn't work

tpcrackpipe said:
That link doesn't work
Click to expand...
Click to collapse
Try it again

You don't need to be an expert to see the speaker sucks. Those of you who don't have the phone yet will find out soon enough ^^
Sent from my Nexus 5 using Tapatalk

Nutsonfire said:
You don't need to be an expert to see the speaker sucks. Those of you who don't have the phone yet will find out soon enough ^^
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I didn't buy it for the speaker. lol Check out that link I posted or buy some headphones.

theesotericone said:
I didn't buy it for the speaker. lol Check out that link I posted or buy some headphones.
Click to expand...
Click to collapse
Me neither, I'm not complaining I'm just making a statement.
Sent from my Nexus 5 using Tapatalk

Speakers isn't beats audio like HTC but its good here for me
Sent from my AOSP on Mako using Tapatalk

peachpuff said:
Its reasons like this that almost anything you read has to be taken with a grain of salt, some say the speaker is loud, others say its barely audible. I mean come on, how can anyone make an informed decision when every detail of the phone gets praises and boos at the same time.
Click to expand...
Click to collapse
it's almost as if people and their preferences were. . .different!!!!!!

Interested to hear thoughts on this from those that are disappointed in the speaker.
https://play.google.com/store/apps/details?id=hr.podlanica
I've tried it and think it makes a difference though it's obviously still not One territory.
Sent from my Nexus 5 using Tapatalk 4

Coming from the Galaxy S &Note range for the past 4 years I jave to say this pjone has the worst speakers I've. Evwr used. Guess that's where they cut the price on. The sound is tiny~! >.<
Sent from my Nexus 5 using xda app-developers app

Just to Clarify about Vibration Motor defect in Nexus 5

I read lot of posts where people is asking himself if the nexus 5 vibration is normal or not (seems like a truck). I'm here to CLARIFY the question. I can do this because fortunately i bought 2 phones (1 for me and 1 for my girlfriend) and i have 1 faulty and 1 not.
To explain better i can 100% says that the sounds i listened into the defect thread is exactly like my phone (the faulty one - 32gb white) and the other one (32 gb - black) is totally DIFFERENT AND NORMAL, so guys i know lot of you are happy to have a vibrator in their hands but trust me and check with someone else you meet : is FAULTY ,the right one is normal, like any other phone (to be honest isn't a good quality vibration like my htc one for example, but it doesn't sound loud as the faulty).
and few words about this:
I know guys that everyone here loves google, me too, but i'm objective. If you sell a phone and for example os is not 100% stable, i can understand, i wait updates and it's ok; if you don't put a 2$ earphones inside, i can accept, but if you sell phones with dead pixels, dust under screen, faulty and crappy vibrator motors, faulty screens, faulty buttons with rattle, here is a question of QUALITY and PLEASE don't say me that the phone is low cost. I PAID 410 EUROS, not 100 and if go to a market and i buy a cheap phone (100euro) i don't have rattle or something like this. We can say that they don't do quality control process properly and that a BIG company like google MUST check this and the data that confirm my ideas is the form that users here have compiled: only 38% of phones are resulted with NO DEFECTS, all others with SAME PROBLEMS, so it's not just a feeling. It's a Real problem...
my suggestion is : DO RMA until it's possible, my MONEY wasn't with dust, or it wasn't rattling...
hope to have done a useful thing
A.C.

You're using ellipsis instead of periods.
Sent from my HTCONE using Tapatalk

finalhit said:
You're using ellipsis instead of periods.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
lol...

finalhit said:
You're using ellipsis instead of periods.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
it's okay, he's European.

I paused every single time i saw those "...". Damn it lol

Lol...I´d suggest waiting for the 2nd or 3rd charge or just replace the motor yourself (it is glued to the BACKPLATE, so it´s VERY easy ) - at the moment with my personal experience, there are more faulty motors than correct ones..it might just be something like the Power Button rattle, easy to fix. I have had hands on 5 devices (including mine) - ALL of them did that Chirping sound when typing on the keyboard ( all of them were black, if it matters ). So RMA´ing now will most likely not result in a perfect device. You just might get a worse one..
So again: Wait a few months and then RMA -> until then JUST DEACTIVATE the vibration on keypress - this is an easy fix as the chirping noise only occurs on very short vibrations rhythms (e.g typing on the keyboard)
Here a sound example what everybody is talking about:
https://www.dropbox.com/s/7q6j7iviigfmxt0/VIBRATION Nexus5.m4a
Greetings and sorry for the bad English grammar - I´m European aswell :S

I'm very confused about what is written in the OP.
What is wrong with the vibration motors? I noticed mine is not as strong as the one in my GS3, but that's about it.

Tony_YYZ said:
I'm very confused about what is written in the OP.
What is wrong with the vibration motors? I noticed mine is not as strong as the one in my GS3, but that's about it.
Click to expand...
Click to collapse
Just play the file above to hear how does it sound like. Is yours the same?
Sent from my Nexus 7 using xda app-developers app

Sn00ky said:
Just play the file above to hear how does it sound like. Is yours the same?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Mine does not sound anything like that. It's a consistent vibe.

Tony_YYZ said:
Mine does not sound anything like that. It's a consistent vibe.
Click to expand...
Click to collapse
It´s not about the consistency...try TYPING with your keyboard...one letter at a time..95% chance it will do that screech sound liek a car choking...

iNaruX said:
It´s not about the consistency...try TYPING with your keyboard...one letter at a time..95% chance it will do that screech sound liek a car choking...
Click to expand...
Click to collapse
I just did a bunch of typing on the keyboard while keeping the phone near my ear to hear what it sounded like. I didn't hear/feel anything abnormal.
I tried slow one-letter-at-a-time and rapid typing.

Crap...I was hoping for it to be "normal"...guess I have to RMA then..what a DRAG! Waiting again for a new device and transferring ownership from the previous owner..seriously, why is this so hard, google?

iNaruX said:
Crap...I was hoping for it to be "normal"...guess I have to RMA then..what a DRAG! Waiting again for a new device and transferring ownership from the previous owner..seriously, why is this so hard, google?
Click to expand...
Click to collapse
You definitely have a faulty motor.I listened to your sound file and it's terrible; my Moto X doesn't even sound that bad and it has a loose motor. I can barely here the one in my N5 but I can feel its vibes.
Sent from my Hammerhead

wow...there is LOT of nitpicking going on.
The vibration is fine..... you feel subtle vibration while typing and the "noise".... i only heard when i had the phone's back against my ear....plus it's the same sound i've heard come out of all phones that use a linear oscillator vibration motor.
Infekxion said:
You definitely have a faulty motor.I listened to your sound file and it's terrible; my Moto X doesn't even sound that bad and it has a loose motor. I can barely here the one in my N5 but I can feel its vibes.
Sent from my Hammerhead
Click to expand...
Click to collapse
Put the back of phone to your ear and then type...you'll hear it. and it's fine if you do cuz it's freaking normal!

n19htmare said:
wow...there is LOT of nitpicking going on.
The vibration is fine..... you feel subtle vibration while typing and the "noise".... i only heard when i had the phone's back against my ear....plus it's the same sound i've heard come out of all phones that use a linear oscillator vibration motor.
Put the back of phone to your ear and then type...you'll hear it. and it's fine if you do cuz it's freaking normal!
Click to expand...
Click to collapse
I think you're absolutely right!
Inviato dal mio Nexus 5 utilizzando Tapatalk

Mine makes no sound what so ever. Only the keyboard click from SwiftKey. Not even up against my ear. In fact when the phone was up against my ear I couldn't even hear the click sound from SwiftKey. No sound whatsoever.
Sent from my Nexus 5 using Tapatalk

Mine sounds weird too. Doesn't seem normal.
youtube.com/watch?v=BSntwD7-V5k

Derekwolfee said:
Mine makes no sound what so ever. Only the keyboard click from SwiftKey. Not even up against my ear. In fact when the phone was up against my ear I couldn't even hear the click sound from SwiftKey. No sound whatsoever.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
it's impossible that there is "no sound whatsoever" if your vibration is on for the keyboard. Do you even have haptic feedback on in swiftkey?

n19htmare said:
it's impossible that there is "no sound whatsoever" if your vibration is on for the keyboard. Do you even have haptic feedback on in swiftkey?
Click to expand...
Click to collapse
Umm it's not impossible and yes I do have it enabled and actually have the haptic set to 20ms which is longer than default.
Sent from my Nexus 5 using Tapatalk

Mine sounds perfectly normal so far. it's actually quieter than my htc one s.

hiss in call

Hello all,
I have noticed that the calls (at least on Tmobile) are quite noisy / with hiss - both on the earpiece and the bluetooth headset. Anyone else noticed this?

I feel like I had a slight hiss noise where I hear in the background but it's intermittent, not continuous. I could be describing it wrong though. GPS 32gb.

A lot of peeps have this issue. There is a long thread about this. Most likely you got a bad unit. Good luck though i had 4 units have same issue.
Sent from my iPhone using Tapatalk

I also hear this 'hiss' during phone calls. Also when I am playing a game, that I have muted all sounds for, the speakers keep giving empty noise.

jtwlbz said:
A lot of peeps have this issue. There is a long thread about this. Most likely you got a bad unit. Good luck though i had 4 units have same issue.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Did you manage to get this resolved by replacing?

jonpaterson said:
Did you manage to get this resolved by replacing?
Click to expand...
Click to collapse
No i returned it cuz tired of playing replacing game. Att even flagged me. I went to iphone 6 plus for a solid build quality. All my nexus 4 5 6 have been replaced multiple times to get a right one. Im done.
Sent from my iPhone using Tapatalk

High pitch noise when filming video

Hello,
I've had my Xperia 1ii for 2 weeks now and have noticed when filming video in the camera app or cinema pro, there is a kind of high pitch whine on playback. When testing in Instagram/Snapchat/WhatsApp it isn't as bad but there's still a little random noise.
Has anyone else experienced this or is the phone faulty?
Thanks

Read that somewhere, turn down microphone sensitivity. Spose to fix it.

Rodders_28 said:
Read that somewhere, turn down microphone sensitivity. Spose to fix it.
Click to expand...
Click to collapse
Where about is the setting for that?

I also have the same issue. I had the Xperia 5 and had the same noise. It really bothers me during any video recording, especially when it's quiet.
Sent from my XQ-AT51 using Tapatalk

addicted2phones said:
I also have the same issue. I had the Xperia 5 and had the same noise. It really bothers me during any video recording, especially when it's quiet.
Sent from my XQ-AT51 using Tapatalk
Click to expand...
Click to collapse
It's so loud, I'd say it's like a high pitch ringing bell on my phone, surely this isn't what most people are experiencing?
I think I'm going to go for a replacement and hope the new one isn't as bad.

Pazlo88 said:
It's so loud, I'd say it's like a high pitch ringing bell on my phone, surely this isn't what most people are experiencing?
I think I'm going to go for a replacement and hope the new one isn't as bad.
Click to expand...
Click to collapse
Please keep us posted if you do change your phone. I think I will have to return mine and will wait it out.
Sent from my XQ-AT51 using Tapatalk

addicted2phones said:
Please keep us posted if you do change your phone. I think I will have to return mine and will wait it out.
Sent from my XQ-AT51 using Tapatalk
Click to expand...
Click to collapse
I've decided to keep it. Everyone I've spoken to about it have said they get the same issue so hopefully Sony will fix it in their next software update.

Of, it seems when ever you open either camera app or cinema pro app and place the phone near your ear, you can hear a hiss sound. I believe that's what's causing the hissing sound as it's being amplified by the microphones.
Maybe not everyone ears is as sensitive so might not notice it as much.
Sent from my XQ-AT51 using Tapatalk

Sounds like the microphone software is set up higher than the hardware can physically handle and you're hearing the actual Hertz rate leak out electrically. Feature phones back in the day had that notorious high pitch ocilating whine.
It's not even noise, it's like an ocilating whine right?
That really sucks, the only solution is to turn down volume sensitivity, unless there's just a ground fault with the microphone design Sony is now using. That would be really bad because there's no fix to that.

Found the post I read a while ago, apparently it's the microphone picking up lens nose. That's all they put. Whether it's accurate or not I don't know.

coilbio said:
Sounds like the microphone software is set up higher than the hardware can physically handle and you're hearing the actual Hertz rate leak out electrically. Feature phones back in the day had that notorious high pitch ocilating whine.
It's not even noise, it's like an ocilating whine right?
That really sucks, the only solution is to turn down volume sensitivity, unless there's just a ground fault with the microphone design Sony is now using. That would be really bad because there's no fix to that.
Click to expand...
Click to collapse
It seems to just happen in Sony's apps so hopefully after a software update it'll be normal. When using video in Instagram, WhatsApp and Snapchat the problem isn't there. Cinema pro is ridiculously sensitive, it'll pick up every normal foot step you make and play it back like you're stomping around a room.

I just did another test with some headphones plugged in while doing a video recording. It has stopped the hissing sound so hopefully a software fix can resolve this. Please test to see if you have notice an improvement
Sent from my XQ-AT51 using Tapatalk