Database Develop

[Q] White Vivid - Backordered status?

Hey guys,
So i thought i would post this because i'm getting some different explanations depending on who i talk to so i rather get real world results. Let me know when you ordered the white one if you did and what the status of it so far. We have one guy on the forum that posted that he ordered it early on sunday and did in fact recieve confirmation that he did get it shipped.
I ordered it at 1pm CST and have it backordered and it is still that way today. I've called them and they said they have 2459 (exact number lol) coming but when i call another department they say they dont' know.
Let me know and hopefully we hear soon cause i reallllly want this.
Thanks
JD

Mine was ordered yesterday around 3pm est. It currently shows in processing but doesn't say backordered anywhere on the page. I'll probably wait until later tomorrow before I call and ask them what the status is.

https://www.wireless.att.com/order_status/
check there and put in your phone number, zip, and valdiation code and let me know what it shows. Mine has sim and frieght being shiped with a quantity 1 backordered for the phone.

hinduboy74 said:
https://www.wireless.att.com/order_status/
check there and put in your phone number, zip, and valdiation code and let me know what it shows. Mine has sim and frieght being shiped with a quantity 1 backordered for the phone.
Click to expand...
Click to collapse
I get an error saying that orders made within the last 24 hours may not be available. The link I have is for a business premier account so it may not show up on the regular site. Not really sure what's up. Either way I'm happy. I upgraded to my Inspire in Feb and was able to upgrade again now, so I can't complain. Even if I have to wait a few extra days to get it.

pside15 said:
Mine was ordered yesterday around 3pm est. It currently shows in processing but doesn't say backordered anywhere on the page. I'll probably wait until later tomorrow before I call and ask them what the status is.
Click to expand...
Click to collapse
I am in the same situation, ordered yesterday at about 3:00 central and in the status on website is "processing'. Called HTC, They were useless.
I iwll post here when status changes.

pside15 said:
I get an error saying that orders made within the last 24 hours may not be available. The link I have is for a business premier account so it may not show up on the regular site. Not really sure what's up. Either way I'm happy. I upgraded to my Inspire in Feb and was able to upgrade again now, so I can't complain. Even if I have to wait a few extra days to get it.
Click to expand...
Click to collapse
mine was a premier order as well but you should still be able to check it. Let us know if it changes any time soon. I will be posting back later tonight with hopefully good news.

Yep, I'm back-ordered now. Trying to see if I can change it to the black one. I didn't really care either way which one I got, just picked the white one to try something different. Not sure if my company will be able to change it though.

I had ordered about a white one about an hour after the release on the premier site. I got the backorder status yesterday morning. I wanted white but being that i put a case on all my phones I cancelled the order and got the black one. If you cancel and make another order right away it will cancel the new order also as they have a 72 hour period for the first cancel to process. I had to call customer service and get it straight. My black one will be delivered tomorrow.
Sent from my HTC EVO 3D X515m using xda premium

I ordered 2 online. One says processing(Even as of this post) and they flat out canceled the other one. After another member posted that the corp stores were doing the $99 i just went to the store and got them. I think they are back-ordered too.

donniesd said:
I ordered 2 online. One says processing(Even as of this post) and they flat out canceled the other one. After another member posted that the corp stores were doing the $99 i just went to the store and got them. I think they are back-ordered too.
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Click to collapse
Just called the local AT&T Service Center and they said the stores in the Chicagoland area will not carry the white. It is a web only offering according to the person I talked to.

I posted this in the other White Vivid thread but I figured I would update here as well.
My white Vivid went from back-ordered to shipped last night. It is actually in Atlanta now but won't be delivered until tomorrow. Maybe all the back-orders will start going through now.

bduerr said:
Just called the local AT&T Service Center and they said the stores in the Chicagoland area will not carry the white. It is a web only offering according to the person I talked to.
Click to expand...
Click to collapse
Got mine today

Thanks for the info! I never got an email about my white one shipping, but I just tracked it via the regular AT&T order status website, Premier one still shows it as processing, but sure enough it also shipped out & is scheduled to arrive tomorrow.

pauley said:
Thanks for the info! I never got an email about my white one shipping, but I just tracked it via the regular AT&T order status website, Premier one still shows it as processing, but sure enough it also shipped out & is scheduled to arrive tomorrow.
Click to expand...
Click to collapse
I never got a shipped email either, and even after FedEx picked it up, it took 24 hours for the status to change from processing to shipped. But mine still showed up on time on Wednesday.

[Official] Play Store orders & shipping thread!

Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]

im guessing on nov 13th but they really didnt say.

From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
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Click to collapse
It seems pretty clear to me.

bozzykid said:
From the Play Store:
It seems pretty clear to me.
Click to expand...
Click to collapse
They've had stuff up for pre-order before announced retail dates for most of the devices so far.

Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Click to expand...
Click to collapse
Sure. But the Play Store says you can purchase it on the 13th.

I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included

hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you

Will sell my S3 for it

lskeys said:
Will sell my S3 for it
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Click to collapse
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:

I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
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What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..

Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Click to expand...
Click to collapse
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:

Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...

Hoping we can preorder before the 13th

ste1164 said:
Hoping we can preorder before the 13th
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Click to collapse
+1 I want to be first in line

I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.

Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Click to expand...
Click to collapse
I wouldn't be surprised if the wireless dock is not available for quite a while.

Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol

bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
Click to expand...
Click to collapse
It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2

N4 Tuesday (Nov 20th)

I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s may be the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
"What to Look for List" is in first comment
To clear up some confusion:
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online)
and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store. etc etc etc
So this thread is for the people who are scheduled to receive it on monday/tuesday

Here are some issues that we need to look for:
Yes/No - Screen Yellowing
Yes/No - Rattling
Yes/No - High Pitch or Static noise coming from handset
Yes/No - Random Reboots
Yes/No - Squeaky Power Button
Yes/No - Wobbly Volume Rocker
Yes/No - Low Touchscreen Sensitivity (on super light taps)
Yes/No -
Yes/No -
Common Issues that are not flaws
- Really hot. Because Glass
- Change in color temperature at different viewing angles. Because IPS
Post up other common issues that I should add to the "look for" list

Robert_W said:
I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s are the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
Click to expand...
Click to collapse
So is this batch for those who got the shaft? These aren't for new buyers right?
Sent from my big sexy: GNote

I'm getting mine tomorrow
Sent from my One X using xda app-developers app

nash2000 said:
So is this batch for those who got the shaft?
Click to expand...
Click to collapse
Kinda. Those who did not get the first shipment. Aka we didnt make it in before it got sold out. or we ordered on tmobile phone/web and was backordered and soon after got tracking numbers
I'm getting mine tomorrow
Click to expand...
Click to collapse
monday people should be included in here as well. i just labeled it N4 Tuesday since Ive seen the majority of people stating they will receive on that day

can someone help me understand this..
Since last november 13th, everyone was saying that for people who got BO and people who couldnt buy it, they will be able to buy it in 3 weeks (next batch).
Now how is this possible? You are saying that on tuesday Google Play will be selling nexus 4 (i.e 2nd batch?
If it is true, i will be most happyiest person. :victory:

I recall reading a post on this forum that someone called the CSR (what's new, eh) and the CSR told him that they are actually working on prioritizing the orders (i.e People who bought multiple phones won't get all that they ordered immediately) to ensure that others who were more modest in their orders get theirs as well. This is why they said that the shipment would take up to 3 weeks cos they need to sift through every order. However, I'm still quite unclear with the definition of 1st and 2nd batch. I would prefer to think that the 2nd batch is just part of the 1st and is part of the newly sorted orders they've worked out over the weekend.

Picking up mine tomorrow morning.

I have a feeling that this is all gonna be part of the first batch still since they are still trying to get orders out from the initial sale, and that when Google sells the Nexus again on their site then THAT will be the second batch.

I just canceled my order earlier today. I'm going to err on the side of patience just let everyone else iron out all the kinks. Maybe treat myself to an on time Christmas present as opposed to my originally planned early one.
Sent from my LG-P999 using xda app-developers app

I'm getting mine tomorrow evening

Mine is scheduled to arrive tomorrow evening. This should all be the same batch, just poor logistics on Google's part.

so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Also, when do they get rid of re-stocking fee (15%)?

aDVnatgae said:
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Click to expand...
Click to collapse
I believe he is talking about people who already ordered receiving theirs on the 20th.

This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online) and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store.
**So this thread is for the people who are scheduled to receive it on monday/tuesday
Now from what I heard, Tmobile will have more between the 20th and the 22nd. And I heard (rumor) that the play store will have the next batch between the same dates

mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?

Where ate you getting these rumors from? If they are only rumors then why shows them? Rumors are what caused me to stay up all night for a midnight release on the 13th..
sent via xda premium with nexus 7-Xbox live-loneleppard add me

Richieboy67 said:
Rumors are what caused me to stay up all night for a midnight release on the 13th.
Click to expand...
Click to collapse
I am sorry for your loss of sleep good sir. As most people say, the longer you wait the better off you are, so all the bugs and issues get sorted out and revieled
Richieboy67 said:
Where ate you getting these rumors from?
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Click to collapse
I heard about the tmobile in store release dates from the store manager in a NY location near me.
The play store availability one I heard somewhere online. That is why I made sure i wrote "(rumor)" next to it

tuffCookie said:
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
Click to expand...
Click to collapse
That is weird! better to just let it be delivered i guess

Robert_W said:
That is weird! better to just let it be delivered i guess
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Click to collapse
You can go pick up the same day. They won't attempt to deliver so the package will be at the dist. center.

For those that ordered the Dev Edtion.. How long did it take to get it?

Just wondering how long it took for the device to be in your hands from the day you ordered it?

gwallers said:
Just wondering how long it took for the device to be in your hands from the day you ordered it?
Click to expand...
Click to collapse
Last week, I ordered Tuesday (11/5) night around 9:30pm. Phone was picked up by FedEx on Wednesday (11/6) afternoon, arrived at my house on Friday (11/8).
If it matters, mine is the Verizon Developer Edition.
EDIT: The web site did have a note saying like due to high demand, it may take 7 days to process. But obviously it didn't.

When i ordered demand was "high" and they said it would ship within 7 days.
Once it shipped it took 3 days from Texas to Maryland. VZW also.

3 days, ordered on a Saturday morning.
Sent from my XT1053 using Tapatalk

gwallers said:
Just wondering how long it took for the device to be in your hands from the day you ordered it?
Click to expand...
Click to collapse
I ordered on Friday 11/8. It was released to shipping on Monday. But it still hasn't shipped. Chat seesion rep said 6 day commitment and i should expect it on or before the 14th. Supposedly they ship Fedex overnight

Ordered mine on the 10th. Still sitting in not shipped state.
Sent from my SCH-I545 using Tapatalk

wallyn said:
I ordered on Friday 11/8. It was released to shipping on Monday. But it still hasn't shipped. Chat seesion rep said 6 day commitment and i should expect it on or before the 14th. Supposedly they ship Fedex overnight
Click to expand...
Click to collapse
That's odd. I ordered on the 8th. It shipped on the 11th and will be here tomorrow 13th. They do 2 day shipping. The first one I ordered was shipped the same day but I returned it for the discount.
Sent from my ADR6400L using Tapatalk 2

Ordered on the 8th. Shipped on the 12th with 2 day expected tomorrow on the 14th

Did your order status ever change and/or did they send you a tracking number? Ordered mine on the 9th and my order status still says "not shipped". I want my new toy!

SanDiegoSteve said:
Did your order status ever change and/or did they send you a tracking number? Ordered mine on the 9th and my order status still says "not shipped". I want my new toy!
Click to expand...
Click to collapse
I was never able to see my status. I got an email with a tracking number around 10 hours after it was picked up

I ordered 11/6, received it 11/11. On the motorola site, under order history it still has a status of "Not Shipped"

Mine status updated on the website when it shipped and I was mailed the tracking number. Same thing happened for both my orders.

Mine will be here today. Can finally retire the s4 and its cartoon touchwiz interface.
Sent from my SCH-I545 using Tapatalk

M X

I placed my order on 11 Nov (sunday) and received it on 15 Nov (friday).
I received a "your order had shipped" email late Weds evening.
---
I was a little disappointed w/ the quality of shipping. The phone arrived safe and sound, but the Moto X box was stuffed inside a much larger box with no form of padding or cushioning at all.
I know it's all solid state, but I still didn't like hearing the moto x box sliding around. Not something you want to hear when opening $600 worth of electronics.

Hi!
Do you know if it is possible to make the shipment of Moto X Hold at FedEx location?
I would better go and pick up my shipment at FedEx, than receiveing at my location.
I will be there only at a certain period of time, not before, and not after?
How accurate is the estimated shipping time?
Thanks.

What are the recent experiences with the delivery time of the DE?

Benoe said:
What are the recent experiences with the delivery time of the DE?
Click to expand...
Click to collapse
I ordered mine yesterday morning Monday and recrieved shipping notification the same day. Says it will be deliverd Wednesday with two day shipping.
Sent from my HTC One using xda app-developers app

Benoe said:
What are the recent experiences with the delivery time of the DE?
Click to expand...
Click to collapse
I ordered mine on a Wednesday evening and received it the following Monday. I believe they have plenty on the shelf, at least VZW anyway, as mine came with 4.2.2 on it. To me that would indicate that it was built awhile ago.

DuvelDroid said:
I ordered mine on a Wednesday evening and received it the following Monday. I believe they have plenty on the shelf, at least VZW anyway, as mine came with 4.2.2 on it. To me that would indicate that it was built awhile ago.
Click to expand...
Click to collapse
I want to buy the GSM version.

UPS Lost/stole my Nexus 5

So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.

While that does suck, Google has SUPERB customer service and you have nothing to worry about; except a slightly longer wait than you might have desired. UPS also is usually really good, so if a theft/loss did occur on their part, I'm sure they'll take care of you as well.

I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk

Oathkeeper1212 said:
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Did you contact UPS/Google?

Melamunna said:
Did you contact UPS/Google?
Click to expand...
Click to collapse
Yes I did. Just have to wait for them to investigate and I'll reorder.
Sent from my iPhone using Tapatalk

http://forum.xda-developers.com/showthread.php?t=2512472

I ordered my 32gb last night and got it today... (next day shipping) Sorry for your bad luck!
Sent from my Nexus 5 using XDA Premium 4 mobile app

Request google to not use ups next time
Sent from my Nexus 5

dicecuber said:
Request google to not use ups next time
Sent from my Nexus 5
Click to expand...
Click to collapse
Been there done that on Nexus 4...no can do. The stockpile is in UPS Wotldport Louisville: http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)
Sent from my Nexus 5 using Tapatalk

daudster said:
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
Click to expand...
Click to collapse
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter

Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP

LifeInAnalog said:
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
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Click to collapse
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.

daudster said:
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
Click to expand...
Click to collapse
... Ok, so phoning UPS is definitely the first step right? Even though they won't do anything, they need to confirm that it's missing. Only after its confirmed missing, phone Google.
Will start the process in the morning I guess. Sheesh... What a let down.
1LifeInAnalog on Twitter

Yes. Call ups to confirm missing/stolen phone. Then call Google and launch a missing phone investigation.
Sent from my Nexus 4 using Tapatalk

Sorry that happened to you.
I Could not wait for my Nexus so I went to T-Mobile and paid a bit extra but got mine that day.
Sent from my Nexus 5 using Tapatalk 2

The exact same thing happen with me and my wife's dooney and Burke purse...I think UPS stole it too ... the tracking said out on delivery for like 5 days
Sent from my Nexus 5 using xda app-developers app

Stealing phones is pretty stupid thing to do since Google can easily block stolen phones from network use
Sent from my Nexus 4 using Tapatalk

md1008 said:
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
Click to expand...
Click to collapse
Isn't the fault on your part as well?
Sent from my Nexus 5

Solutions have been given
Contact UPS, then contact Google. Google should have insured the package for its worth
Good luck
Thread closed