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Hey Guys,
Recently some salt water manage to get in my Samsung Galaxy S while i was fishing. Ive open my phone and clean as much corrosion as possible. Now I've notice that somethings are starting to fail on me in the past few hours My accelerometer, Charging port, 3.5mm head jacks, screen is all good and sim card slot. I can call out but cant take calls in. Chances are the corrosion can finish my phone off for good, in a few months time.
I was thinking if i can buy, new replacement parts or even the whole samsung galaxy s board ? and if any please link.
thank you, kindly appreciated
only level 3 services centre can get new boards but then you also need to write an IMEI to it and print out a new IEMI sticker so not something that can be done. buy a broken screen galaxy s from ebay and swap screens.
I'm sorry for your unscheduled swim.
Frankly,salt water damage is about as bad as it gets-anything depending upon capacitance or resistance will ultimately be affected by the salt.
In my opinion the whole phone is either now or soon will become erratic-even if you swap your screen into an ebay broken screen replacement as suggested I feel the screen from your current phone will deteriorate quickly so you may be sending good money after bad.
I think it's bite the bullet time
Best Wishes
Ashley
disappointed .... : \ Is the phone worth selling ? while phone housing is still new around 2 days old. Screen is still working but might die in the future due to corrosion but so far so good screen is fine.
thompson0206 said:
Is the phone worth selling ?
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Click to collapse
Not as a whole phone, maybe for parts, but you would have to mention the salt water damage otherwise it would be fraudulent.
Some times things happen that are just plain accidents and most likely, like AshleySear said, it's bite the bullet time time.
Maybe look around eBay for a used phone, or wait for the new Galaxy S 2.
Sorry for your potential loss,
Ian
one word....
warrenty
TheKoomba2010 said:
one word....
warrenty
Click to expand...
Click to collapse
Page 121 of the i9000 user manual.. They have a built-in water sensor, to allow Samsung to identify when moisture has entered the device. If it's similar to the iPod's, it's probably inside the headphone port (so they can see the color change without opening the device).
So don't warranty it..
There is 6 in the galaxy s plus we have microscopes to check the board as well.
Sent from my GTI-9000 Using that XDA app thingy
I hade same problem
I managed to drop my 2 weeks old GalaxySII in water. The left side of the phone was in sea water for maybe 2 seconds.
I dismounted the battery and tried to blow on it.
That war 10 days ago. Now that the warranty is gone and insurance dont cover anything I yesterday decided to disassemble it and try to clean it with filtered water.
Well the salt had dried and started to corrode on the circuits. It did not look promising but i gave it a try anyway. I used Electrical Cleaner and even bathed the circuit board in lukewarm water. The salt would not come off.
I dried then assembled the phone and pressed the power button with a spark of hope... nothing happened
So my conclusion is DO NOT BADE YOUR SMARTPHONE IN SEA WATHER!!
At least if your unlucky and it is to late put it in your pocket and annoy someone to push you into the sea. Then at least the insurance covers it
I guess my next phone will be a Motorola Defy+ or a Samsung Galaxy Xcover since i have a bad habit of breaking my phone.
today morning i droped my sgsl in detergent water .
i will keep it alone for one week
i wanted to know that detergent water damages more than water or salt water or any ways to get my phone alive
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
I've kept mine in my pocket and went for a swim in the pool. Worked fine after wiping it with a towel. You might have had a defective unit...
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
As an AT&T employee maybe you'll know the procedure for this..
I've read all the horror stories relating to the S4A, and there's been a few of them.. Is the fact that the device seems to fail often enough of a reason to exchange for a regular S4? I'm not within my 14 days anymore :/.I opted for this over S4 just because of the water resistance.
starxgamingx said:
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
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Click to collapse
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
daledenton said:
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
Click to expand...
Click to collapse
Maybe its the other way around and my friend got a defective one thats actually waterproof
now i fell terribly sorry for who went with those ugly buttons instead of S4
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
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Click to collapse
Eh... I like the buttons...
The bottom line is that Samsung doesn't warranty the phone against water damage and therefor should Never sell it as such. If they can not stand behind an advertised function of their own product, they should not sell it. It doesn't matter if people abuse the phone in water or exceed the recommended specs (depth and length of time in water) because there is no way they can differentiate between people that stay within the specs and those that don't.
All I gotta say is the best way to get away with saying it is water resistance/proof would be making it like the Nexus 4 and no removable back. Make it wireless charging. Come with a wireless charger. Sd card slot and sim slot on the top or sides. Make it completely blocked off with no ports but a headphone hack the way they did making it water proof. That's the only way they can be certain its water resistant. Otherwise you have these issues.
Sent from my SGH-I337 using Tapatalk 2
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
daledenton said:
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
Click to expand...
Click to collapse
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
jt3 said:
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
Click to expand...
Click to collapse
Or maybe a recall?
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
joshuadjohnson22 said:
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
Or maybe a recall?
Click to expand...
Click to collapse
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Muhammad.Muayad said:
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Click to expand...
Click to collapse
hmmm ok, never heard of that
Either way when I tried the method I posted no water got in. Still don't think I will put it in water while it is turned on
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
edit: btw, sorry for links, add h t t p : / /
jesi said:
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
Click to expand...
Click to collapse
I'm guessing this was not AT&T? The sticker on the screen is different
joshuadjohnson22 said:
I'm guessing this was not AT&T? The sticker on the screen is different
Click to expand...
Click to collapse
Yep, no AT&T.
joshuadjohnson22 said:
Or maybe a recall?
Click to expand...
Click to collapse
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
jt3 said:
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
Click to expand...
Click to collapse
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
joshuadjohnson22 said:
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
Click to expand...
Click to collapse
"water-resistant.” As Samsung points out in the device’s manual, the S4 Active is rated IP67, which means that it’s resistant to water only up to depths of a little over three feet , its not water proof .
So...
I went swimming with the phone today and pretty much broke it
Filmed with it for about 20 mins going in and out of the water (not going deeper than half a meter).
The quality of the filming and photographing were really good but then the screen started flickering and on the left it showed kind of lines with purple pixels. Went out of the water to dry it off and phone went tripping. Shut it down and now its broken,
There was water in the battery compartment... Anyways, want it to be repared and / or samsung to get me a new one if I can pull that off.
The reason I post this here is because I want to know if there's a way to make the rubber on the inside / the USB port more waterresistand, like putting some kind of spray on it or something?
Let me know your thoughts and maybe we can make this phone more waterproof / enjoyable for everyone?
Thnx in advance!
I had the idea of doing this but I don't take my phone in water much...You can make a MUCH better gasket with some rtv silicone should have zero issue's then
I work for AT&T and there is a new policy that says we have to replace the Active for first-time water damage, even though it is not covered by Samsung's warranty. Just bring it in and be nice. The rep can exchange it for you.
trevorftard said:
I work for AT&T and there is a new policy that says we have to replace the Active for first-time water damage, even though it is not covered by Samsung's warranty. Just bring it in and be nice. The rep can exchange it for you.
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Click to collapse
I herd about that...I have a active I bought off ebay would I be able to get mine replaced or no since I don't have at&t service?
Well, I know now (because i searched the interwebz) that it's actually not as waterproof as advertised..
Since I live in The Netherlands AT&T is not my carrier, gonna try to bring it back today and hope for the best.
The reason for this thread is to know if there are any easy solutions on making it more waterproof.
So how is this rtv silicone stuff working? And how easy is it to use
kjfan985 said:
I herd about that...I have a active I bought off ebay would I be able to get mine replaced or no since I don't have at&t service?
Click to expand...
Click to collapse
Unfortunately, you have to have bought it from AT&T. The service doesn't matter.
trevorftard said:
Unfortunately, you have to have bought it from AT&T. The service doesn't matter.
Click to expand...
Click to collapse
The person I bought it from on ebay bought it with there upgrade? I have box can I do anything?
S4 Active water resistant improvment
the best sollution is to choose an external rubber case http://www.ebay.com/itm/SOLID-CLEAR...t=US_Cell_Phone_PDA_Cases&hash=item3f26fc4631
to gasket the usb hole and keep the rubber out of sun because the rubber gets soft on sun and it will last shorter if you expose your S4 to the sun
kinda like the external design of the active, so no protective cases for me.
therefor I was hoping there were any tweaks you can make inside of it
I traded in my Note 8 as part of the deal to get the S10+. I think the S10+ is a great phone- though a bit overhyped by reviewers. The Note 8 trade in value was generous.
My question is- how long does it take Samsung to assess the trade in? My Note 8 was in excellent condition, but Samsung's criteria for acceptance under terms and conditions is broad. I would prefer returning the S10 if they don't accept my trade in. Samsung support was all over the place on this- anywhere from a few days to a few months.
My Note 8 is was already received by Ingram Micro/Samsung for processing.
Sent from my SM-G975U using Tapatalk
Not from experience but from talking to people that have done the trade it is all over the place. I know one person that took almost a month and one that got the phone back because they said it was cracked, which it was but apparently after he shipped it or Samsung received it. I've seen reports where people said it was a slow process. Because of the hype and how slow they shipped, I would guess that the trade inspection will be slow also.
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
jimsey said:
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
.
Click to expand...
Click to collapse
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
Click to expand...
Click to collapse
dansan382 said:
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
Click to expand...
Click to collapse
Same here, took 3 different vid's of every aspect of the phone and factory reset and turning it on and off. My S9+ does NOT have 1 tiny mark on it! Packed it like nobody's business!!! Better than anything I've ever received, especially Samsung lol. If they try to screw me they are gonna have issues with me freezing my Samsung card and fixing the entire situation!!!!!
dansan382 said:
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
Click to expand...
Click to collapse
Did they email you a shipping label?
Tel864 said:
Did they email you a shipping label?
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Click to collapse
Yup. after your order arrives they will email your a return FedEx label. I just sent the phone back in the same box that it arrived in.
I have the shipping label and will also be taking pictures...
Good ideas. I'll be packing mine up this weekend hopefully and I'll be sure to video the heck out of it.
I signed up for the trade in but ended up selling my S8+ instead. The terms, as stated above, made me worry so I sold it right after getting my S10+. I had a few small dots on the chassis where there was shiny metal showing, mostly on the bottom and sides of the phone. I must have had some sand or something get into my case because I barely ever removed it and all the dots were covered by my case. The S8+ sells around me for just as much as Samsung offered ($300) so I got what they will charge me for in a few days I guess.
Samsung received my trade in on Wednesday. Waiting for an email from them. Perfect condition s9+
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I mailed my trade in iPhone 8 in to the Fort Worth center and they received it on Monday. Today (2am Thursday) I received an email saying that everything is good.
"We’re happy to inform you that your Trade-In was successful and your device met all of the eligibility requirements."
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
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Does anyone know what their policy is regarding screen burn-in? I am waiting for an S10 which I'm upgrading from an S9, which has a mild case of screen burn-in. It is barely noticeable and is only visible when the background is white. It's basically a ghost of a few home screen icons at the bottom of the screen.
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
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Click to collapse
just received confirmation that my switch has completed ok s9+ to s10+, i posted it 4 days ago.
Not heard re my s7 trade in yet and that's the one I'm worried about because it definitely showed signs of wear and tear, no cracks, but a few light scuffs to the screen and back glass
Successful Trade In
Phone: Note 8 ATT unlocked
Condition: Had scratches on screen. No cracks on screen or rear camera housing. Light scuff on sides.
Date send: March 7
Date received: March 12
Trade in Result: March 20
ariendj said:
Phone: Note 8 ATT unlocked
Condition: Had scratches on screen. No cracks on screen or rear camera housing. Light scuff on sides.
Date send: March 7
Date received: March 12
Trade in Result: March 20
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I've wondered about scratches. They say normal wear and tear and only specifically mention cracks. My trade is being delivered today and I was hoping for a little better than 8 days.
They got my S8 on March 8, but I haven't received any confirmation from Samsung regarding the status of my trade-in at all
They received my s9+ on the 13th. Still waiting for word from them
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Since Samsung isn't even handling the trade-in at all, I wonder how Ingram Micro and Samsung handle the inspections. I'm guessing Ingram Micro does the inspections on so many phones and then sends a report to Samsung on a weekly basis. I'll bet they have a ton of phones waiting on inspection.
EDIT: I noticed that my replacement has been delivered and that changed something on my order. The note over on the right about if you don't want to trade don't send the trade-in has disappeared. That was there on my order until the trade was delivered today.
npthaiduong said:
They got my S8 on March 8, but I haven't received any confirmation from Samsung regarding the status of my trade-in at all
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Update: I just received an email today from Samsung said my trade-in was successful. My S8 has a quite significant dent on the top right of the body when I dropped the phone. Also the screen has a severe problem with the pink line (half of the screen is tinted with pink color). With all of that problem, I was surprised that my trade-win got through without a single hiccup.
Received the watch 3 today after finally ordering late last week. Was planning to trade in my S3 Frontier (I also have the Galaxy Watch).
However the Watch 3 box looks to have been opened on 1 end as the tape is completely separated. Anyone else have this problem?
Also I'm used to seeing perfectly clear tape on the box but this tape is already yellowing which could mean it was exposed to heat. This box can't be that old.
I haven't turned it in yet or even taken it out of the box. Still trying to decide if it's worth $350 after trade in especially after it arrived open.
There is 2 seals (one on each side) normally.
This one is simple rubber, but the top one is white with some stuff written on it. Was it also cut ?
The rubber on your pics seems damaged and dirty...
Not acceptable at this price point, did you buy directly from samsung shop ?
mafy31 said:
There is 2 seals (one on each side) normally.
This one is simple rubber, but the top one is white with some stuff written on it. Was it also cut ?
The rubber on your pics seems damaged and dirty...
Not acceptable at this price point, did you buy directly from samsung shop ?
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Yes, ordered directly from Samsung.
The first pic is the bottom seal, it was definitely cut. The other pic is the top seal. It wasn't cut but is definitely yellow.
I agree on the price point. I requested a return this morning and dropped it off to FedEx this afternoon. I'm getting a refund. Maybe I'll look to upgrade in a few months but receiving a package like that left a bad taste in my mouth.
Bummer, but wise move to get it replaced!