Lost my less than 20 hours old Xperia z1 - Xperia Z1 Q&A, Help & Troubleshooting

Hey guys i have never used xperia devices before . Coming from gnote 2 .
I am from india i have ordered my xperia z1 and got delivered yesterday at 11pm yesterday.
Today i have been to a mall lost that somewhere iam sure someone stole that. As the mall staff said that mine is 12th phone lost in just a week.
And i have activated android device manager and just in 20min after losing that my z1 is unavaliable via android device manager.
I have contacted sny customer care they said they can't trace the device via imei and iam sure the imei is 100% correct.
My question is could some change the imei number please help :'(

Nikhilmendu said:
Hey guys i have never used xperia devices before . Coming from gnote 2 .
I am from india i have ordered my xperia z1 and got delivered yesterday at 11pm yesterday.
Today i have been to a mall lost that somewhere iam sure someone stole that. As the mall staff said that mine is 12th phone lost in just a week.
And i have activated android device manager and just in 20min after losing that my z1 is unavaliable via android device manager.
I have contacted sny customer care they said they can't trace the device via imei and iam sure the imei is 100% correct.
My question is could some change the imei number please help :'(
Click to expand...
Click to collapse
that can only be changed if motherboard is replaced.

Nikhilmendu said:
Hey guys i have never used xperia devices before . Coming from gnote 2 .
I am from india i have ordered my xperia z1 and got delivered yesterday at 11pm yesterday.
Today i have been to a mall lost that somewhere iam sure someone stole that. As the mall staff said that mine is 12th phone lost in just a week.
And i have activated android device manager and just in 20min after losing that my z1 is unavaliable via android device manager.
I have contacted sny customer care they said they can't trace the device via imei and iam sure the imei is 100% correct.
My question is could some change the imei number please help :'(
Click to expand...
Click to collapse
Sorry to say bt yes now its pretty easy to change imei no... I dont know about sony phone bt my frnd using a stolen samsung phone and change its imei no with jelp of some samsung service centre member in just 600 rs....
Sent from my MT11i using xda premium

ImAnurag said:
that can only be changed if motherboard is replaced.
Click to expand...
Click to collapse
I have lost my imei while tweaking my note 2 . But this is my first sony device :'(
And my friend has also lost/ changed his imei number in sony xperia L

Nikhilmendu said:
I have lost my imei while tweaking my note 2 . But this is my first sony device :'(
And my friend has also lost/ changed his imei number in sony xperia L
Click to expand...
Click to collapse
well i don't know about that...why would anyone want to change imei intentionally
file a FIR in police that's best you can do...or track if that SIM is used again

ImAnurag said:
well i don't know about that...why would anyone want to change imei intentionally
file a FIR in police that's best you can do...or track if that SIM is used again
Click to expand...
Click to collapse
Filed an fir already and i have asked sony customer care and they said they can't track the phone via imei :crying:

I would keep trying Android Device Manager. it's location may pop up when they switch it on or something.

sorry for you - but 20 hours of pleasure.

TheCraig said:
I would keep trying Android Device Manager. it's location may pop up when they switch it on or something.
Click to expand...
Click to collapse
been trying but no luck theguy have factory resetted or flashed a new rom :crying:

Nikhilmendu said:
been trying but no luck theguy have factory resetted or flashed a new rom :crying:
Click to expand...
Click to collapse
Ahh, I hope you find it, I hate it when you think you lose your phone then you can't feel it in your pocket and then your heart sinks but then you realize its in the other one lol, just losing a phone scares me

TheCraig said:
Ahh, I hope you find it, I hate it when you think you lose your phone then you can't feel it in your pocket and then your heart sinks but then you realize its in the other one lol, just losing a phone scares me
Click to expand...
Click to collapse
But that's not in my case some cunning professional theives are around in the mall
WTF mine is 12th phone lost in the same mall in less than a week.
Lost all hopes nothing left now :crying:

Sorry for your loss, maybe you can help others to be more careful.
Nikhilmendu said:
Today i have been to a mall lost that somewhere iam sure someone stole that. As the mall staff said that mine is 12th phone lost in just a week.
Click to expand...
Click to collapse
Describe how you were carrying your phone, pants pocket (front or back?) or top shirt pocket ?
Did you take it out and place it on a table somewhere and found it disappeared or did it disappear by pick pocket.
Try to think hard about this, if the same gang operates there, go back and hang out at that mall, chances are the same characters will be there again. Were you in a crowd at any time, with people close to you. waiting in a line with people really close. These are the places these guys can strike.
Had read how somebody lost his phone, picked out of his top shirt pocket, whilst waiting for a food order to arrive. So there is a crowd of people with hands going up and over your shoulder, gentle pushing & shoving. This is a great way to pull a phone out especially if you happen to be under 5 foot 10. It just takes a tap on the opposite shoulder to distract and the crook has lifted your phone already
For this to work it matters where you are facing, if you are looking away from your top shirt or pant pocket then its easy otherwise it won't work. These guys know this and pick their marks carefully.

Nikhilmendu said:
Filed an fir already and i have asked sony customer care and they said they can't track the phone via imei :crying:
Click to expand...
Click to collapse
They won't track it using the IMEI, but they can easily block the IMEI so it'll be a useless brick, and the thieves won't be able to use it on an Indian network (and possibly other foreign networks)

LordManhattan said:
They won't track it using the IMEI, but they can easily block the IMEI so it'll be a useless brick, and the thieves won't be able to use it on an Indian network (and possibly other foreign networks)
Click to expand...
Click to collapse
Yeah i do know but the thing is even they are having trouble blocking imei too i have been at service center for more than 3 hours simply useless they tried a lot but useless

Meh! I miss the good old nokia days... Where whatever you do(flash new firmware, factory reset, reformat) the security code just persists and won't let you use the phone until you key it in.

One Twelve said:
Sorry for your loss, maybe you can help others to be more careful.
Describe how you were carrying your phone, pants pocket (front or back?) or top shirt pocket ?
Did you take it out and place it on a table somewhere and found it disappeared or did it disappear by pick pocket.
Try to think hard about this, if the same gang operates there, go back and hang out at that mall, chances are the same characters will be there again. Were you in a crowd at any time, with people close to you. waiting in a line with people really close. These are the places these guys can strike.
Had read how somebody lost his phone, picked out of his top shirt pocket, whilst waiting for a food order to arrive. So there is a crowd of people with hands going up and over your shoulder, gentle pushing & shoving. This is a great way to pull a phone out especially if you happen to be under 5 foot 10. It just takes a tap on the opposite shoulder to distract and the crook has lifted your phone already
For this to work it matters where you are facing, if you are looking away from your top shirt or pant pocket then its easy otherwise it won't work. These guys know this and pick their marks carefully.
Click to expand...
Click to collapse
good questions, why is op ignoring this post...

plz help me
+Nikhilmendu how did your friend change his imei on his xperia L because I lost my imei on my Xperia l.Plz help nikhil

These apps, like android device manager etc are almost useless (useful only if the thief is a rookie) coz they will be desynced as soon as the email id is removed from mobile (via flash or any other way)
Regarding imei, try contacting all the network providers, i dont know if it will be easy task to do considering there are many providers plus you may need a strong source or reference to convince them, but when any mobile is connected to a network(and things like sms or call are sent from that mobile), its imei is sent to the database of the network to keep record...

Related

So someone probably has a free Diamond now!

Ok, so i managed to loose my phone over the weekend at V in Staffordshire. So there are 2 outcomes to this.
1) The phone got killed as it fell out of my pocket, and then probably got stamped on a few times by people not knowing its there.
2) Someone has found it but not turned it over to lost property. They arent gonna be able to do much with it as it has a flat battery and has now been IMEI blacklisted and the SIM locked.
Thank god for insurance that what I say! However, I wish i had configured RTConfig properly and then I would have atleast got some info from the device if anyone swaps out the sim.
What tends to happen to these phones even though they are IMEI blocked?
Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.
So how i dont think the police are going to raid a house just to get the phone back.
When you unlock these things so that you can put custom roms on them, does this sim unlock the phone?
I know there are methods available now to sim unlock, but i wasnt sure if the hardspl thing did it as well?
Some little blighter has got all my contacts and calender events, along with some cracking photos of V! That is if the phone wasnt destroyed in the mosh pit.
password on
hope you had that switched on
mine come on at 5 mins
Nope, i dont tend to have the password on otherwise i cant invoke a call from my bluetooth headset, unless that has changed.
or they might find a way to change the imei.
Well if they manage to do that, then kudos to the criminal activity. That or it gets flogged to some terrorist.
buciuman said:
Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.
Click to expand...
Click to collapse
Get real my friend .... no police force will recover the phone...by triangulation.
Yes , triangulation can be done, but for sure no police man will ever hunt down the user of the stolen phone.
By now the pohne has alredy been sold to un unsuspecting user...
did you also wear your best clothes to V as well
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
badaas said:
did you also wear your best clothes to V as well
Click to expand...
Click to collapse
Haha, nope, luckily! Got right muddy though! I wouldnt be suprised if the phone got killed by all the mud that would have been stamped into it! lol
iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
Click to expand...
Click to collapse
Yep, I get phone insurance with my bank account. I have to pay £30 excess though when I make a sucessful claim. The new Sim from T-Mob cost me £10 however that can be claimed back as well. They then send you the same phone back (probably a refurb) or a same spec/better phone if they can't get like for like. That one should be interesting as I will be sure to print the specs of for the Diamond and make sure its either the same or better.
iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
Click to expand...
Click to collapse
Mine is covered by Orange Care anywhere in the world for £5 per month for loss, damage etc, I think now they charge an admin fee .
As for IMEI ~ these can be changed but is against the law, if not changed then the phone is only IMEI blocked in this country (AFAIK) unless agreements have been arranged with other conutries by now?
Shame about your loss of phone though
I know your pain, mine was stolen a few weeks ago. Bought a new one, but I didn't have insurance. I've bought Sprite Terminator now, gave my girlfriend the phone and told her to go shopping or something.
She was surprised when she found me waiting for her .
Great tracking software .
What the! Ok, the insurance company told me they cant get hold of a compact iv so they have offered me the unbranded version. I want the original one as tmob has nice rounded corners!
Gash!

What to do with a lost then found O2 XDA Ignito?

Hi there,
As the title suggests, I lost my XDA Ignito, claimed on my insurance, and then 2 weeks later found the original one (behind the sofa, battery had come out...).
So my question is: what can I do with it? If anything at all?!
I'm not looking to scam anyone (just in case anyone is going to get on their moral high horse about this), but at the moment it's just a lump of plastic and electronics, and surely it could be put to some use?
Could I use it as a second phone? Or should it just become a very expensive paper weight?
It does work (ie turn on), but I haven't put a sim in to try it.
Anyone's thoughts would be appreciated.
Thanks
HPJ
Did you report as lost to your network?
If you did the IMEI will be blocked, so you wouldn't be able to use it as a phone,however the Diamond/Ignito has a lot more features than just a phone:you could use it as a GPS device or a WiFi net tablet.
If you have not reported it to your Network provider then the phone function might still work. Although the insurance company might have listed on the stolen phone database. I believe the database is called CheckMEND .
But however legally it is now property of the insurance company so don't do anything stupid like register it for insurance or take it to service centre.
Hope I was helpful,
Yes you were helpful, thank you. And apologies for the late reply - I was not subscribed to receive notifications of any replies.
Ok, so I basically have a Diamond I can use for Sat Nav / Music and whatever else. Seeing as I now have a new phone (moved to iphone and very very happy!), I guess the old Ignito will sit around gathering dust.
Cheers
HPJ
Please check your PMs

Help.. Bricked G1 (HTC Dream)

ok, to make it easier to explain, I made a video. Sorry for talking so low.
http://www.youtube.com/watch?v=ypQBEARaw9E
I recorded that with my G1, the "broken" G1 is my brothers.
We have a serious problem, we cannot exchange it, we bought it last week and since we bought it has been having problems. We were going to take it to the store and then yesterday morning, it was like that, it was working "fine" at night. The problem is that we took it to the store, and the "dot" behind the battery is red, which "means" it got wet... but it didn't, I'm not going to lie, it didn't get wet my brother has taken care of that phone more than anything, it still has all the plastic protectors, even if the phone was acting really weird...
Ok ok, to the point. It doesn't do anything, as you saw in the video, when you press the power button the buttons flash until I depress it, and then they just stay on. The same happens when I try going into recovery, or bootloader modes, nothing... I decided to leave it like that for a few hours, nothing.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Thanks in advance.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Click to expand...
Click to collapse
It could very well be all 3. Did you guys get this from T-Mobile?
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
SolemnWishing said:
It could very well be all 3. Did you guys get this from T-Mobile?
Click to expand...
Click to collapse
Yes we did get it directly from a (official) T-Mobile store (not a 3rd party retailer).. we went there and they complained about the phone "getting wet"... the phone looks perfect and never gotten wet.
foxmeister said:
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
Click to expand...
Click to collapse
I am going to argue, I already started arguing by calling tmobile directly but they *****ed about why didnt i take the phone within the 14-day warranty if it was giving me issues and waited for this to happen....... they couldn't do anything, whatever, I'm going to try to take this further because, just like you, I can assure you my phone hasn't gotten wet.
Can you help me an send me a picture of your phone? So I could have some proof, my own phone's dot is white, and some other phones from friends/family are also white...
Thanks!
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
uansari1 said:
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
Click to expand...
Click to collapse
Yeah they told me about this, and I actually *****ed my brother about this but he doesn't do this, I do, and my phone is fine. Anyways, he told me he just leaves the phone charging in the room while he showers...
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
I need a cooked mainboard for circuit tracing, will result in it being turned into scrap, but should lead to/help in the process of solving the brick problem. PM me if interested.
Thanks.
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Cuore_alfa said:
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Click to expand...
Click to collapse
Ah, right. Tell you what... since I'm volunteering my time to trace the circuit and my phone works perfectly, there is nothing for me to gain out of this, so I'm not the one to be asking for money.
If you can't afford it yourself, might be a community thing, but hold off for a while, there is someone else I've been communicating with privately who may be sending a bricked board, if it works out, then I won't need yours.
Ill volunteer a bricked board
crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
uansari1 said:
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
Click to expand...
Click to collapse
Thanks, and yeah I was already looking into one, found one locally with a broken screen this guy might be giving it to me for like 30 bucks so that'd be great. I have the tools and everything, Ive fixed phones, including iPhones, and also HW unlock on iPhones when there was that moment were SW unlock was not possible and I did like 2 HW unlocks... ok too much talk
Thanks anyways to every one, If I can't fix this I'd definately consider sending the MB to lbcoder
My ebay board just arrive! i hope to fix my phone tomorrow.
Shoulda just swap the stickers and got the warranty replacement.

Phone not allowed MM #6

I just received this error this morning. I did everything i could. Hard reset and factory reset, still no good. I also checked my SIM info. There is no x mark .I bought it in Hong kong and its been working for 3 months now. But today i can access any network. Please help
Have you tried repairing it thru PC Companion? The error may be due to software crash. Try repairing it using the PC Companion.
jk_klyne08 said:
I just received this error this morning. I did everything i could. Hard reset and factory reset, still no good. I also checked my SIM info. There is no x mark .I bought it in Hong kong and its been working for 3 months now. But today i can access any network. Please help
Click to expand...
Click to collapse
That means Sim Card Rejected because the IMEI is reported stolen and the phone is barred by the network...Where did you REALLY get this phone?
QualQuek said:
That means Sim Card Rejected because the IMEI is reported stolen and the phone is barred by the network...Where did you REALLY get this phone?
Click to expand...
Click to collapse
but wouldn't that mean if you change the sim card, it would still work?
yao90 said:
but wouldn't that mean if you change the sim card, it would still work?
Click to expand...
Click to collapse
No, the IMEI is on the Phone, this phone is tagged as stolen you can forget this phone, you wont be able to use it anymore, anyway your question is really embarassing, do you really think that's you can stole a phone and use it just by changing the sim card? What kind of person are you!
QualQuek said:
No, the IMEI is on the Phone, this phone is tagged as stolen you can forget this phone, you wont be able to use it anymore, anyway your question is really embarassing, do you really think that's you can stole a phone and use it just by changing the sim card? What kind of person are you!
Click to expand...
Click to collapse
it's not my phone. im not the thread starter. anyway, I think he can try reinstalling the ROM or just call the seller of his phone.
yao90 said:
it's not my phone. im not the thread starter. anyway, I think he can try reinstalling the ROM or just call the seller of his phone.
Click to expand...
Click to collapse
There is nothing he can do especially with a phone bought in Hong Kong, i'm not sure they'll refund him, admitting that he really has bought the phone and not stolen it.
QualQuek said:
That means Sim Card Rejected because the IMEI is reported stolen and the phone is barred by the network...Where did you REALLY get this phone?
Click to expand...
Click to collapse
Sorry i got mixed up, I bought this in Macau from a gadget store named "fortress", it is inside a famous hotel called "the Venetian". So i dont think it is stolen. Do i still have the chance to save my phone?
jk_klyne08 said:
Sorry i got mixed up, I bought this in Macau from a gadget store named "fortress", it is inside a famous hotel called "the Venetian". So i dont think it is stolen. Do i still have the chance to save my phone?
Click to expand...
Click to collapse
Sadly no, when the IMEI is tagged as stolen there is nothing you can do, and of course the phone is stolen, try to get your money back ot cry.
Anyway Macau? You just said previously in Hong Kong, why your explanations look likes lies?
QualQuek said:
Sadly no, when the IMEI is tagged as stolen there is nothing you can do, and of course the phone is stolen, try to get your money back ot cry.
Anyway Macau? You just said previously in Hong Kong, why your explanations look likes lies?
Click to expand...
Click to collapse
Sorry it is Hong kong to Macau vacation and i get it mixed up. It is not stolen. Thanks by the way.
QualQuek said:
That means Sim Card Rejected because the IMEI is reported stolen and the phone is barred by the network...Where did you REALLY get this phone?
Click to expand...
Click to collapse
Or it could simply be a problem with the SIM card. You also get that error when trying to use a different SIM when the Phone is locked.
...Sent from Zed
I also got the XZ from Fortress in HK and this morning around 10am I got the MM #6 error.
Just called Sony few hours ago and follow their instruction to repair the phone by PC companion but still got the same message.
I guess we need to call fortress about this issue
It is impossible that the phone was stolen, Fortress is quite a famous gadget in HK and I have my invoice on hand.
Derdergee said:
I also got the XZ from Fortress in HK and this morning around 10am I got the MM #6 error.
Just called Sony few hours ago and follow their instruction to repair the phone by PC companion but still got the same message.
I guess we need to call fortress about this issue
It is impossible that the phone was stolen, Fortress is quite a famous gadget in HK and I have my invoice on hand.
Click to expand...
Click to collapse
Now my Xperia Z is just a media center ( are you still in HK?
XperienceD said:
Or it could simply be a problem with the SIM card. You also get that error when trying to use a different SIM when the Phone is locked.
...Sent from Zed
Click to expand...
Click to collapse
Absolutely not, the IMEI of the PHONE is tagged as stolen, not the sim card, you can put whatever sim card into it, you'll always get this error.
And Famous HK store or not the phone is tagged as stolen, the IMEI is blacklisted, no one can help you with that, even Sony can't bypass that and know that there is nothing to do if the IMEI is blacklisted, so maybe it's not all famous as it's pretend to be. Try to get your money back is the best option.
jk_klyne08 said:
Now my Xperia Z is just a media center ( are you still in HK?
Click to expand...
Click to collapse
not for tomorrow, should have time on Friday night.
you are not in HK?
Regardless of what Qualquek says, I choose to believe you. He shouldn't be so quick to point fingers at people anyway, it's kinda rude and offensive.
As for the problem, I have no idea, but if it is an imei block, purchase a broken Z, or go to a phone store ask if you can see their phone recycling bin. Go to a repair shop (unofficial one) ask them to swap the Cpu / main chip or do it yourself.
(This is last resort, try to get it replaced or unblocked as much as you can)
Derdergee said:
not for tomorrow, should have time on Friday night.
you are not in HK?
Click to expand...
Click to collapse
you are from PH, right?
I found others have same problem also from PH in sony's support forum.
This thread has coloured me curious.
WHERE are you both (which country) when you are seeing this message?
All the mention of buying them in HK, along with talk of you not being there still, if you're in different countries, IMEI blacklist is unlikely, this happens per country usually.
There is the possibility (to the guy making accusations) that the entire truck load of phones that particular store is selling was stolen, and the whole lot has been blacklisted.
Also, it's not impossible that this was done in error. The system relies on humans to do that blacklisting, and humans are far from infallible. It is, however, highly unlikely.
Either way, to the guys with the issue, if your IMEI really is blacklisted (and it's not a hardware/software fault somewhere in the process) you can't fix it, no amount of SIM changing or firmware flashing will help you. Go back to the store you purchased it from and ask for a refund.
QualQuek said:
the IMEI of the PHONE [/SIZE]is tagged as stolen, not the sim card, you can put whatever sim card into it, you'll always get this error.
Click to expand...
Click to collapse
I got that error when I was waiting for my number to transfer, I also get that error when if I put an old SIM in my Ray so you don't know what you're on about if you're claiming you only get this error when the Phone has been barred.
---------- Post added at 05:29 PM ---------- Previous post was at 05:25 PM ----------
alias_neo said:
There is the possibility (to the guy making accusations) that the entire truck load of phones that particular store is selling was stolen, and the whole lot has been blacklisted.
Click to expand...
Click to collapse
A similar thing happened to a user on here, don't remember the exact details but they bought their brand new Z from Amazon which had an issue, long story short they weren't the only one and it was all Phones from one particular trader.
EDIT: Oh, mistook the #6 error for the #2, my bad, but some googling, first link in fact found THIS, so anyone with a genuine issue give it a try.

Razr i (Stock) Lost IMEI

Hi
I have a stock Razr i that I have owned from new for 3 months. This is one of the unlocked phones Three UK are currently selling on PAYG. The phone was purchased new direct from store.three.co.uk
I have never tried to flash anything on the phone or tried to unlock it. It is completely standard with the latest stock firmware. The phone is using a Three SIM. I did use my old Tesco (O2) SIM for a short while initially to use up my credit before porting and I have also used a voda.es SIM for a week at the beginning of Oct for data while in Spain.
I used the phone several times on Tuesday both for calls and internet and it worked fine.
On Wednesday morning I noticed that the network icon had a red 'no-entry' sign (circle with a strikethrough) and there was no connection either for the phone or internet. I tried the SIM in another phone and it worked and I tried another SIM in the Razr and there was still no network. I completely reset the phone and it was still the same. The phone will not even make emergency calls.
I've spoken to Three/Motorola and they want me to send it to http://sbeglobalservice.com/uk/ for repair which doesn't fill me with joy given the Google review. (My phone is unmarked and 'as new'.)
I arranging above I found that the phone no longer shows an IMEI on the Status page or in response to *#06# so I had to get the number from the label on the box. The 'empty' IMEI is no doubt the reason I can no longer connect to the network. When arranging repair above with Moto, they stressed the need for 'Proof of purchase'. Hmmm!
Has anyone else had a problem like this with this type of phone? Also is anyone aware of a 'safe' method of restoring the IMEI on this phone?
Thanks for reading - Andy
For any repair under warranty POP will be required, so not too sure why “Hmmm!”
Regarding your understandable concerns sending your unmarked “as new” phone in for repair, I would advise the following.
Using a digital camera (borrowing one if necessary) take six clear, crisp photos of your phone (front, back, top, bottom, left and right sides). Email the said pix to the repair centre and explain that this is the condition that you have sent the phone in for repair and politely state that you expect it to be returned in the same condition. I would also advise to have an independent witness to verify that these are the original pix taken prior to despatch should there be any disputes regardng the condtion of the phone when it's returned
I can't help with retrieving your IMEI, but I hope the above is of some help if you do have to send it in. Good luck!
Sizzers said:
For any repair under warranty POP will be required, so not too sure why “Hmmm!”
Click to expand...
Click to collapse
At that stage, I thought the phone might of been blocked but I'm now pretty certain that this is not the case. They kept going on about PoP and it made me think they thought the phone was stolen. Unfortunately, Three sent the new phone out in a plastic courier bag with no paperwork whatsoever. I've now been trying to get PoP from Three since last Wednesday, it's always going to be 'tomorrow'.
Sizzers said:
Regarding your understandable concerns sending your unmarked “as new” phone in for repair, I would advise the following...
Click to expand...
Click to collapse
Yep, thanks for that. Have already taken loads of hi-res photos of phone in good daylight. Several of them show the status screen with Ser No & MAC with the same shown on the box label placed alongside the phone. I have also already aired my concerns with Motorola via email.
Sizzers said:
Good luck!
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Click to collapse
Thank you. :fingers-crossed:
Cheers - Andy
Hi
Just to update the thread on this issue. My phone has now returned from SBE after repair and it works and is in immaculate condition.
The paperwork says software upgrade and new case. I did mention my concerns about SBE's reputation to Motorola when they asked me to send the phone to them and I also mentioned in my covering letter to SBE that the phone was as new.
Most satisfactory outcome. :fingers-crossed:
Cheers - Andy
Ydnaroo said:
Hi
Just to update the thread on this issue. My phone has now returned from SBE after repair and it works and is in immaculate condition.
The paperwork says software upgrade and new case. I did mention my concerns about SBE's reputation to Motorola when they asked me to send the phone to them and I also mentioned in my covering letter to SBE that the phone was as new.
Most satisfactory outcome. :fingers-crossed:
Cheers - Andy
Click to expand...
Click to collapse
Sorry to bump the thread, but we've only just seen this. Thanks for your feedback. We pass all comments (both positive and negative) back to our internal teams and advise them on how to improve, so we find anything like this quite valuable. We hope your phone is working correctly and you're happy with your repair.
Kind regards,
SBE Ltd Web Team

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