[Q] HTC One Mass Storage Mode broken since 4.2.2? - One (M7) Q&A, Help & Troubleshooting

This is giving me a major headache right now. I've plugged the phone into the computer via USB to transfer some files, like I do every now and then, but now I can't because it doesn't show up as a drive anymore, and on the phone, the options seem to have changed.
This used to work perfectly fine before. I can only narrow it down to the recent official OTA upgrade to Android 4.2.2. I need mass storage mode for a few things, e.g. my music player on Windows (Media Monkey) syncs with the phone, but now of course it won't recognize it anymore.
What is going on?
- Windows 7 64bit
- Android 4.2.2 stock official OTA un-rooted, un-everything, vanilla
- HTC Sense 5.0
Thanks guys.

bobblack said:
This is giving me a major headache right now. I've plugged the phone into the computer via USB to transfer some files, like I do every now and then, but now I can't because it doesn't show up as a drive anymore, and on the phone, the options seem to have changed.
This used to work perfectly fine before. I can only narrow it down to the recent official OTA upgrade to Android 4.2.2. I need mass storage mode for a few things, e.g. my music player on Windows (Media Monkey) syncs with the phone, but now of course it won't recognize it anymore.
What is going on?
- Windows 7 64bit
- Android 4.2.2 stock official OTA un-rooted, un-everything, vanilla
- HTC Sense 5.0
Thanks guys.
Click to expand...
Click to collapse
It doesnt get mounted as a drive (and never did), it shows up as an MTP (Media Transfer Protocol) device. Open "Computer" on Windows and at the bottom it will show "MTP Devices", under that there will be your phone.
If it's not, then maybe you need to update HTC drivers, and check your "Device Manager" if the phone shows up correctly under "Android USB Device"

Thanks for the insight - you put me on the right track, and I got it to work now.
It showed up in the device manager, but with an error like you suggested. Unplugging the phone or switching USB debugging on and off hadn't helped (tried that a dozen times before I posted). When I checked the device manager, asking Windows to update the driver via web didn't work out either.
So I unplugged, rebooted both the phone and Windows, and plugged in again. After that, it installed some driver automatically - it worked this time, and now it works again as before. It shows in Explorer / xplorer2 / MediaMonkey as a portable device and I can use it like a drive and drag&drop files. That's what I meant by "drive", thanks for clearing that up ha.
Thank you!

Related

[Q] Driver problems

Struggling with getting any computer to recognize my I9000. Both XP and Win7 fails to load MTP USB device. That said XP is not complaining, it loads something that seems generic, "MTP Device" along with Samsung Android USB Modem and Samsung Android USB Composite Device
MTP Device uses files wpdusb.sys and wudfrd.sys . Is this right, or should the device look for diffrent drivers and what files SHOULD it use?
On win7 it displays "Android MTP" as opposed to "I9000" the few time it used to work.
Tried the alternative drivers.
Tried the long file extensions tips.
Did you try disbaling launcher pro / launcher pro? So stock tw launcher is working? And wiping the internal sd? Had issues, but this worked first time on win7
Sent from my GT-I9000 using XDA App
TWlauncher/Launcherpro is checked from the list many days ago yes, had it working with Kies only a few days ago (granted after a lot of "tricks" and then suddenly working for no obvious reason).
Been holding off the internal sd format and factory reset. Thats my next step.
No luck. In XP it shows up as "MTP Device" under "Portable devices". Is this how its supposed to look like, or should it be recognized as "I9000"?
And finally. Trick this time was to have Kies running (win 7), also battery where taken out once (telephone locked trying it in XP). Internal SD unmounted, formated, remounter and then factory reset in "privacy".
Snuble said:
No luck. In XP it shows up as "MTP Device" under "Portable devices". Is this how its supposed to look like, or should it be recognized as "I9000"?
Click to expand...
Click to collapse
Just finally solved the same problem for Windows XP. Here the solution:
- uninstall MTP device driver
- I don't know if necessary but I did - remove from windows all related files : wpdmtp*.*
- !!! download Windows Media Player version 11. It contains updated drivers.
- install the player
- connect your device
Now it's recognized in the Device Manager as GT-I9000. And Kies immediately connects to it.
For future reference, how did you uninstall MTP device drivers?
We wont be the last to have trouble with this procedure...
while device is connected you can click right mouse button on it and choose "uninstall"

[Q] Phone won't mount as disc drive, Win 7.

I'm using dReWs Ginger Faux ICS Rom (first rom in my sig) and its been mounting fine until a few days ago. When they're both connected by the usb cable, i get the notification if i want to copy files to/from the pc, so i click that and i get to the option to turn on the mass storage thing, so i press okay to that and at first it's a green android, then when it's done, its orange. The thing is, that when it claims to be mounted as a disc drive, i check my computer and it's not showing up. I checked the devices and printers menu and it shows up as android phone, so i tryed to update the driver for it but apparently it is already. I also have "HTC BMP USB Driver" installed as well as "HTC Driver Installer". I had them installed since i was using htc sync but i'm not anymore. Should i uninstall them? Lemme know if you can help, thanks.
If you need more info, just let me know...
Edit- sigh...
Can someone help me? Or should i go to the Windows 7 forum instead?

[Q] USB Debugging/Mass Storage Mode connection to computer issue

Hello folks,
I'm facing this "please insert a disk" issue when connecting my Note to computer via USB Debugging mode / Mass Storage Mode.
I'll let screenshots in the attachment explain itself. #1 shows the screenshot of devices menu when the phone is plugged into the computer in DEBUG mode; #2 shows the screen after I've clicked "connect USB storage" from the drop-down list of the phone; #3 shows what happens when I try to open one of the two "removable disks".
MTP mode works fine, as well as Kies connection. As I finally started exploring the potential of Android platform, I realized that MTP and Kies connection are the most useless connection options for me, and I'd rather leave it in debug mode all day. So has anybody experienced this issue, or had any suggestion on the solution?
As always, many thanks in advance, and many thanks button clicks afterward!
p.s.,
Desktop OS: Win7 Pro X64 SP1
Note: 2.3.6 Stock LB1 Open Germany Firmware, CF rooted LB1 kernel.
Also, I should have all the latest official device driver from Samsung, as I have the latest version of Kies installed (and I discovered a driver folder under Kies' installed location). I'm not so sure about adb driver, but I was able to find the Note to be listed under devices by typing "adb devices". So.. I don't know where could've gone wrong.
Help anyone?
This really sounds weird... I was facing problems of the Galaxy Note not being detected on several Windows7 32/64-Bit SP1 computers as well but this was gone after I installed SAMSUNG_USB_Driver_for_Mobile_Phones.
You are right - from all that i know all required drivers should be available when KIES is installed on your system. Whatis even more strange is that your device seems to be detected as two partitions are available and are displayed in Explorer...
So I would test the following:
- check if your device manager lists any unknown devices
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
- check all available USB ports and see if this solves the problem
- try another USB cable
- make sure your (external) SD card is formatted with a Windows compatible file-system e.g. FAT32
Hope this is helpful and helps solving your problem.
Thanks for your reply!
My device manager basically listed all the drivers/devices associated with the phone:
My Device manager shows devices:
Samsung Android Composite ADB interface
Android UMS Composite USB device (x2)
SAMSUNG Android USB Modem
USB Mass Storage Device
USB Mass Storage Device (Android)
I've attached the screenshot when all the drivers being installed when the phone is firstly connected to the computer. Also in the device manager, everything shows "this device is working properly"
I then decided to test with another Note of my friend's (On the same computer). Her Note has no SD card in it, and is completely stock ROM non-rooted LA4 Open Germany firmware. The same thing happened.
One thing worth mentioning: Yesterday, this worked only for once. When I initially encountered this issue, I restarted my computer, and boom, my phone was connected in Debugging mode! However, once disconnected, and I tried to connect it to the computer again, this issue came back. And afterward, no matter how I restart my computer, the phone won't get connected.
I also tried all USB port (USB 2.0 and 3.0), three different cables (2 of them are Samsung OEMs) and failed to address the issue.
I'm nearly exhausted but I will never give up, as this is my only computer and my only phone (haha), and without solving this issue, I'm never gonna be able to view the phone as a USB storage and easily transfer the file from my computer to the phone.
I'm going to try the last thing that I haven't done from the list you posted:
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
I believe that I can keep the driver folder in the Kies' folder, as I believe those are the newest Samsung driver, given that the Kies was the latest release version.
So far, I can only conclude that this issue is not related to specific phone but the Windows 7.
And thank you for your help btotaku!
If anyone has any insight into this issue, please help me. Thumbs up for you!
BTW, I was able to extract both SAMSUNG_USB_Driver_for_Mobile_Phones.exe from under Kies' installation path under Program Files x86 folder, and an uncompressed folder of all kinds of drivers for Samsung device, called "USB Drivers".
And looks like I was wrong. The newest version of SAMSUNG_USB_Driver_for_Mobile_Phones I had was 1.4.8. While the driver that came with the newest Kies was 1.4.103
I'll post back soon
Reinstal Windows on your PC bro.
Problem fixed.
is that your internal memory or the sd card?
Same thing happens either with SD card in the phone or not
avetny said:
Reinstal Windows on your PC bro.
Problem fixed.
Click to expand...
Click to collapse
That's the last thing I would do

Device Won't Connect to PC

For the past week I've been trying solution after solution found from the net to try and get my HTC One to connect to my computer and show up as a portable device. I'm running Windows 7 x64 SP1 with all updates possible, latest drivers and chipset drivers and even installed optional drivers to try and fix the problem. I've tried USB Debugging and nothing happens, tried uninstalling all drivers from USB device manager and reinstalling which also didn't work, tried installing MTP drivers seperatly, nothing happens, tried windows update's htc drivers, they fail to install every time.
My problem in short is, I cannot get my device to connect to the computer so I can use the storage space to add/remove/edit files on my phone.
I've recently tried a program called "DoubleTwist" which actually got the HTC Sync Manager to recognise my phone, but even that shows no storage available.
My details:
Windows 7 SP1 x64 PC,
HTC One in metallic blue 32GB,
HTC MTP Device Drivers Failed
MTP USB Device Drivers Failed x3
Developer unlocked,
USB Debugging On/Off
I can edit in any additional details required.
TrundleButt
Umh, connect the phone at the pc, go to Device Manager (windows logo + x -> device manager), and unistall all the voice about the one.
After go to the control panel, and unistall the htc driver from here.
Now, install HTC sync.
For me and other friend worked.
I've tried uninstalling the failed drivers but they still fail every time i plug the device in, It's not really a problem with htc sync manager as I've pretty much given up on that already. My problem is that I can't get my computer to recognize my device, only as a cd drive which is for the installation of htc sync manager and and relevant drivers.
I've tried your solution 5 times before and it doesn't fix the issue as it's the drivers failing to install and the fact it won't accept drivers for my usb device for MTP or pretty much anything related to my device.
Anyone know of away to remove the bad drivers and install fresh working ones without crippling the use of my mouse and keyboard? because windows suggests I remove the usb host controller drivers which kills the use of all usb ports on my computer, meaning i have to replug them in turn re-installing the usb host controller drivers at the same time.
still got the problem of not being able to connect my device and have it recognized, by the computer as mass storage, removable storage, or MTP. that is the real problem I'm trying to fix, after that I may consider trying to get htc sync manager to work.
Any help at all would be nice... Anyone?
I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...
TrundleButt said:
I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...
Click to expand...
Click to collapse
Got the exact same problem, work PC won't recognise the device. Haven't tried home just yet as this is the first it has occurred. Software update a couple days ago.
Called HTC - no dice, they keep saying install HTC Sync and the drivers.
Anyone else come across this issue/have a solution?
I posted in a different thread, but let me sum up again.
I had a couple of people reporting this issue on Win7 - phone connected to USB, came up as android device with exclamation mark in Device Manager. It really made me think what could have happened, because it was working a week before. I tried different cable, different drivers and realized it was something wrong, when even my phone was not recognized on my friend's PC, yet both of the phones (mine & his) were recognized on my notebook with all the cables and config.
It turned out, that he installed malware stuff and the culprit was iLivid and his friends. It blocked the usb connection somehow. After running Malwarebytes in safe mode, which removed a tons of sh*t, everything worked again.

HTC One M7 file transfer problem

Hello guys,
First of all, thank you Mike for the ARHD 93.0 rom (Android 5.0.2 Lollipop)! Really clean and fast and my HTC One M7 hasn't been faster since when I installed the latest update!
Now for something less fun. When I flashed the rom, everything seemed to work perfectly, it was blazing fast and everything on the phone worked perfectly well.
However, when I tried to move (drag and drop or file transfer through several programs) files onto my device it kept repeating the same sentence 'This device has either stopped responding or has been disconnected'.
This does not happen instantly, all drivers were installed properly and when I connect I can quickly transfer a file from time to time before it disconnects again.
So my phone connects fine, but then it disconnects afterwards although I can still browse directories on it. For me it made no sense whatsoever and I have been searching all over the place for a solution.
I have tried the following:
- Turn off USB debugging (as whenever I connect my device it kept asking to trust the computer, with every reconnect it asks me twice and I use 'Always trust this computer' and press ok)
- Used file transfer programs like wondershare mobilego and flashfxp (even) to transfer the files, did not work. Wondershare Mobilego only works with USB debugging off and it finds my device for a second but then also loses it and states it's disconnected.
- Tried reinstalling USB drivers (including HTC sync), windows just reinstalls the drivers and the problem persists.
- Tried changing the drivers within device manager -> Portable Devices -> HTC One. Tried them all, nothing works and problem persists.
- Tried different filetypes, but it just instantly gives me the 'This device has either stopped responding...' message.
During the installation (flashing) there were no problems whatsoever.
The device is always unlocked when I transfer files.
I use windows 7 x64 Ultimate Edition
I have used TWRP to flash the ARHD 93 rom and the only issue I have is it disconnecting all the time so I reckon it's a software issue somehow.
I have tried many things, but nothing worked, and hope there is anyone out there with the solution for me.
Thank you in advance!

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