smashed screen repair question - Xperia Z Q&A, Help & Troubleshooting

Hi I accidently smashed the screen of my xperia z last night whilst out. There is a large crack and under the crack the screen has turned black (see picture included) and I am unable to use the touch screen of the phone any more. I was wondering whether I'd be best sending my phone off to sony, trying to get it fixed in a local repairs shop, or whether it is actually beyond repair. Any advice would be much appreciated.

I did it on myself but I shouldn't recommend you this way... The disassembly procedure is a pain. Ordered a new screen for around 150$, then I broke the back screen trying to open it. Finally my microphone broke too when I removed it and I am still waiting for a new one 4 weeks after ordering it. At the end it cost me 200$ (ordered a battery too, because I doesn't want to change it again too soon! )

Related

touch screen not responding in landscape mode

for some reason when im in landscape mode (ie when the keyboard is out) the touchscreen doesnt work at all.
it works perfectly when im in portrait mode though so im not sure what it is. Is it possible something got detached when the screen i slide out the screen? i didnt drop it so im not sure whats causing this problem.
Hi, I have the same issue as you currently, I have tried different ROMs and this problem persists. Have you found a fix for this yet or does anyone else know how to fix? I too fear it is a hardware problem but havent dropped it or damaged it in any way.
Strange, i've got this problem from today, touchscreen just stops responding once i slide keyboard out but the hardware buttons remain working...
but if i manually change screen orientation without sliding keyboard out, the screen is still responsive...
Anyone know what could be wrong?
http://forum.xda-developers.com/showthread.php?t=561151
almost certainly. Mine started out being unresponsive in landscape mode (just suddenly stopped responding to touch) and then ended up black screening whenever i slid it open.
see pic 1 for what is probably happening. I've done the fix in pic 2 myself (although i've put felt on BOTH sides now) but if you have warranty then use it of course!!
HTH!
btw I think most X1 users are going to "Xperience" this at some point. I did nothing unusual to my device other than use it! Maybe Sony have addressed it since (mine was bought in January) but I doubt it....
i too have this problem!
i bought it off eBay though so i don't have proof of purchase for warrenty!
anybody know whether Sony ericsson UK accept xperia warrenty without proof of purchase?
i know someone i think in america got it repaired under warrenty without proof of purchase!
Hmm I'll give SE a call tomorrow
ive just sent my xperia off today in the UK but with the proof of purchase from o2, I believe it to be a hardware problem. However i would certainly see if you can blag it somehow to get it fixed, its obviously a problem from the manufacturer and we dont pay all this money for these malfunctioning products without some sort of decent warrenty!
unfortunately i couldnt get it fixed myself so i sent it to SE for repair.
i have the x1a (us version) and just called the xperia hotline and i sent it in. they didnt ask me for proof of purchase. i have already sent my xperia once before to repair the cracks in the body and keyboard.
im surprised as to how defective it is from normal usage. it seems very sturdy at first. i guess its also because i have never kept a phone for that long. i usually switch every two months.
well the guy i bought it off on ebay seems willing to help and is looking for the proof, if he can't find it then i'll just send it off anyway and cross my fingers!
worst comes to worst i'm 10£ short and i need to buy a new ribbon cable
@bigneeker
u switch every two months! my god you must be rich!
man the same exact thing happened to me today as well. first problems were when sliding out the keyboard to text someone and trying to press the send key during landscape display which wasn't registering so i had to close phone up to hit send. then later as u open the phone into landscape the screen was no longer responsive in that display.
then came the black screen when opened but if u hit the power button on during with the phone opened the picture would come out. now finally my phone has no image at all with the phone opened and can only work in portrait mode
i've had my x1 for about 10 months now so its still under warranty but man am i seriously disappointed with this. most likely they'll replace my ribbon with same cheap one and have to deal with this problem again in a couple of months.
same as above has just started happening to me too!
with mine though whenever i slide the keyboard out and it dosent work, when i slide back in it messes up all the screen alignment in portrait mode.
this fantastic phone is starting to get on my...s now!
I have exactly the same problem too! It started the day after the warranty expired! What should I do???
had the same issue, after a week t stopped workng at all. And they refues my waranty... And it would vost me 180EURov lol a ripoff!
So i took t home and dssasembled it, gues what, ribbon cable s halfway cut! Glue ddnt help, so i ordered nw one, 30EUR or 50$ from http://cnn.cn/shop/sonyericsson-xperia-c-28_638.html Thought i could also buy from ebay, same price.
Now i also ordered new housng from ebay, and this time i have and idea. i wll glue some small blockade inside sliding mechanizm. So it will prevent from cable being stretched too much when open/close.
Anyway, why THE **** DID SE NOT MAKE RIBBON CABLE LONGER!!!
Or w8, it was HTC, they did this on purpuse for SE?
Deffectve ribbon
To me this didn't occure yet, I hope will be later than sooner, but I wonder ... SE X2 has a different ribbon?
Maybe HTC is not as (market) neutral as they might expect it? )
the HTC direct product , like TouchPro, TouchPro2 have a same problem or not ?
Hope Yet
I just got the same issue, had my phone 1 year and 2 months now.
If you are in the EU your one year warranty becomes 2years on electronics regardless if the manufactures warranty is 1 year. Just so you know. Contact you local citizens advise bureau to find out or goggle it. Hope that helps.
the warrenty on the x1 (in the uk anyway) is 2years!
also! a warning about ebay housing, they are pretty much all fakes! and cause more trouble then they're worth! i pretty much wore out the screws whne i used one, had to literaly cut my phone apart from it!
cnn.cn is THE place to buy!
CommanderThor said:
had the same issue, after a week t stopped workng at all. And they refues my waranty... And it would vost me 180EURov lol a ripoff!
So i took t home and dssasembled it, gues what, ribbon cable s halfway cut! Glue ddnt help, so i ordered nw one, 30EUR or 50$ from http://cnn.cn/shop/sonyericsson-xperia-c-28_638.html Thought i could also buy from ebay, same price.
Now i also ordered new housng from ebay, and this time i have and idea. i wll glue some small blockade inside sliding mechanizm. So it will prevent from cable being stretched too much when open/close.
Anyway, why THE **** DID SE NOT MAKE RIBBON CABLE LONGER!!!
Or w8, it was HTC, they did this on purpuse for SE?
Click to expand...
Click to collapse
Uh oh... I disassembled my xperia to change the silver to black... I have a feeling my shoddy reassembly didn't help as after I did it slowly have some serious problems began. My reception/gps is terrible, cuts in and out all the time, my hinge is extremely loose and wobbly especially once in landscape mode, battery life has gotten a lot worse, and now as per the rest of us my landscape is pretty much useless with no touchscreen response also the screen alignment once back in portrait is way off.
I'm pretty sure I'm in for a similar surprise once i disassemble my poor phone again. Anyways any update on the new ribbon? I'm currently looking for a replacement tho even tho I really love my X1 for the most part, its hard finding a phone with similar/better features in my price range.
Hello overyone, I just bought off a old x1 which had the same problem. It was my 3rd phone. And i have replaced many screens. For now my conclusion is its the flex cable between the screen/buttons/touchscreen etc.....
you can buy them on ebay for about 28 dollars(incl. shipping)
Most of the time it is not the screen/touchscreen. Its the flex cable connecting it all.
see picture of the part i mean:
(search google for: "x1 flex cable"
Before opening phone: please be sure how to open it. Because it maybe very tricky to open if you are unexperienced!!!!!
Hope it help y'all
Hello overyone, I just bought off a old x1 which had the same problem. It was my 3rd phone. And i have replaced many screens. For now my conclusion is its the flex cable between the screen/buttons/touchscreen etc.....
you can buy them on ebay for about 28 dollars(incl. shipping)
Most of the time it is not the screen/touchscreen. Its the flex cable connecting it all.
see picture of the part i mean:
(search google for: "x1 flex cable"
Before opening phone: please be sure how to open it. Because it maybe very tricky to open if you are unexperienced!!!!!
Hope it help y'all

Cracked Screen

Hi,
Today when I pulled my phone out of my pocket I was greated with a nasty looking crack right down the center of my screen. The crack appears to have stemmed from the earpiece downwards.
I have had the phone for 18 months now and as far as I'm aware I didn't knock, drop or apply any pressure to it. Has anyone had any experience of the screen cracking on its own?
The screen is still functioning I'm trying to use the stylus with a light touch for now, I'm not sure how long I've got before it breaks altogether?
How much do new screens cost? I imagine it wouldn't be worth replacing since I could probably purchase a new phone for a similar price.
Thanks
Ric
Mines been cracked for months and still works ok and like
you I have no Idea how it happened,
You can get the LCD Display and touch Screen from Ebay for around £25,
which is what I will be doing when mine finally packs in
£25 is much better than I'd imagined. I'll see how I get on with the cracked screen. It's not too bad if I look at it straight on.
My contract is over with O2 at the end of this month so I don't have long to wait to get a new phone. I was hoping to maybe sell this phone, so changing the screen might be a good option for me.
Thanks

[Q] Cracked my screen :(

Long time lurker, first time poster.
Today my phone leaped out of my hand and shattered its screen on impact with the ground.
I rang a local phone repair man, and he said he could replace the glass for £50. Great!
When I got home I did a quick search and found a few places where it said that this is not possible, something to do with the glass being stuck to the LCD underneath. Apparently you need to replace both the screen and the glass together.
Does anybody had any experience with this? Am I going to be stuck with a hefty repair bill?
Thanks
The glass is with the digitizer wich are very hard to be separated, even impossible. But if he has some spare part from another SXL he can give you a lower price i guess. I don't think that the price is to low. Here it costs about 120 eur. So you can ask him if its a new or used one. Just to be clear. And don't forget to take your battery with you when you leave the phone. Because there is 99% chance that they swap your battery
XL imposible to change digitizer only
Sands2038 said:
Long time lurker, first time poster.
Today my phone leaped out of my hand and shattered its screen on impact with the ground.
I rang a local phone repair man, and he said he could replace the glass for £50. Great!
When I got home I did a quick search and found a few places where it said that this is not possible, something to do with the glass being stuck to the LCD underneath. Apparently you need to replace both the screen and the glass together.
Does anybody had any experience with this? Am I going to be stuck with a hefty repair bill?
Thanks
Click to expand...
Click to collapse
On HTC XL it is imposible to change digitizer only .I just experience myself and ruined semi usable phone with cracked but fully working glass. Touch digitizer screen and lcd are (unlike some other models) GLUED together.!.
So sellers who sell digitizer only for 30$ are essentialy fakers, not telling you that it is imposible to change Digitizer only. But for 30$ many try and both throw that money and render phone totaly unusable. So they must buy whole LCD +TOUCH assembly that is much expensive. now about 150$ .
TIP: If you have cracked SXL - use it that way if you can (like me 30day with almost no problems) or buy whole assembly. No middle here

[Q] Dirt, dust under screen, what to do ?

Hello,
I've bought my Xperia SP approx. one year ago, and I've noticed recently that (a lot) of dust was present under the screen. Lately, a small hair found its way right next to the volume button. It's a bit more annoying that a few points of dust :laugh:
Do you know if there's anything a can do to get rid of those ? I can't find the passage they used to get under the screen.
Do you think that these kind of issues can be taken under warranty by Sony ?
I tried to go to a few repair shop and they don't seems to be interrested in helping me. The last one I saw told me that they need to break the phone to get those out, and fully repair the screen (which costs pretty much the price of the phone).
Thanks in advance for your help.
Go to the original Sony Service Center. Usually they clean out the dust under the screen for a cheap amount of money!
I had dirt under my rear camera en front spreaker (for calling). I have removed all the screws at the back, then i was able to put out the chipset and camera. Then i used compressed air to clean it. But i think the warranty will expire.

broken screen replacement help ?

hey guys
so last week something unbelievable happened to me and i say unbelievable because no one will believe what happened but thats it what can i do about it xD OK so last week my G Watch fell from my hand while wearing it and it fell off on my Xperia Z from about 20 centimeters and i didn't care that exact moment because i said like WTF it wont harm the device and after 2 minutes i opened my phone aaand its just not working the screen was broken from the area on the left of the microphone and the phone wont work but from a special small area anyways i went to my local Sony agent and he told me that the digitizer cant be replaced alone and that they will be replacing the whole LCD Display so i went to some other 3rd party repair-shops and they said the same thing and they will be replacing it with a non-original Display that cost 1/5 the price of the one that the Sony Agent offered me ( Sony Agent told me that it costs 170 Jordanian Dinars which equals 240 USD and the phone itself new unlocked costs pretty much less than that in my country ( Jordan ) )
Anyways i was wondering guys if i can replace the digitizer alone by myself (by ordering it from eBay or so and disassembling the phone and replacing it at home ) or should i replace the whole LCD Display ?
(Sorry if i had any English mistakes but i"m not a native English tongue )
Best Regards,,,
I had broken touch screen and i watched video on YouTube how to repair just touch screen, ordered just touch screen from Ali and I broke the digitalizer so i ordered whole screen with mask after. My point is, if you don't have tools and skills (or is you first time) buy whole (touch screen + digitalizer) and replace them.
Good Luck!
Sent from my XPERIA M2 using Tapatalk
Dzepar said:
I had broken touch screen and i watched video on YouTube how to repair just touch screen, ordered just touch screen from Ali and I broke the digitalizer so i ordered whole screen with mask after. My point is, if you don't have tools and skills (or is you first time) buy whole (touch screen + digitalizer) and replace them.
Good Luck!
Sent from my XPERIA M2 using Tapatalk
Click to expand...
Click to collapse
thanks bro :good:
Digitizer and touch screen are glued together making it impossible to remove the touch screen without breaking the digitizer that is made of thin glass.
I replaced the combo on my first Z after my car key fell off from above 15cm or so onto the screen, same story as yours! (X_X)
But:
1/ Besides the combo touch + digitizer piece you also have to buy the sticker as the actual glue around the frame will get destroyed while removing the screen.
2/ If your phone is old, you might want to buy an original battery to replace your existing battery.
3/ While reassembling the battery in the phone make sure it does not stick out from the plane surface otherwise it will push on the glue and reopen your phone. Mine had a piece of plastic on its side with harpoon like features; it looked like it had been forced into place with harpoons retaining it: crappy design, to my opinion.
Some 3M strong and thin double side tape might also be useful to keep the battery into place especially if you keep the original one which might unfortunately get a little bent while un-glueing it from the case...
In any case, you should consider its waterproof feature gone!
Good luck!
MRDK_XZ said:
hey guys
so last week something unbelievable happened to me and i say unbelievable because no one will believe what happened but thats it what can i do about it xD OK so last week my G Watch fell from my hand while wearing it and it fell off on my Xperia Z from about 20 centimeters and i didn't care that exact moment because i said like WTF it wont harm the device and after 2 minutes i opened my phone aaand its just not working the screen was broken from the area on the left of the microphone and the phone wont work but from a special small area anyways i went to my local Sony agent and he told me that the digitizer cant be replaced alone and that they will be replacing the whole LCD Display so i went to some other 3rd party repair-shops and they said the same thing and they will be replacing it with a non-original Display that cost 1/5 the price of the one that the Sony Agent offered me ( Sony Agent told me that it costs 170 Jordanian Dinars which equals 240 USD and the phone itself new unlocked costs pretty much less than that in my country ( Jordan ) )
Anyways i was wondering guys if i can replace the digitizer alone by myself (by ordering it from eBay or so and disassembling the phone and replacing it at home ) or should i replace the whole LCD Display ?
(Sorry if i had any English mistakes but i"m not a native English tongue )
Best Regards,,,
Click to expand...
Click to collapse
Just dont go for non orignal diplay you will regret it, most probably they will order a whole new CHEAP QUALITY front panel from ebay which will have poor quality of screen and all the ports. Also the power button will become a bit hard to press.
I did the same mistake and gave my phone to a local phone repair shop which was cheap but my phone went dead the very next day after it came back from repair. I agree Sony Service Centre will charge more but your phone will be in best possible condition.
My suggestion go to Sony people for repair.....
Hope it helps you
Thank you guys very much i really appreciate your help and i think i'm going to the Sony agent because i dont have that much of experience to disassemble the phone and i might get it even worst instead of fixing it :\
again thank you really much guys
Just pay attention to pay a fake screen no original one there's a few different things between the original one

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