Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
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Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
I have a Motorola Telus Milestone that I am using on AT&T in the USA. I believe the motherboard may have died on my phone and am looking to see about getting a replacement motherboard specific to Telus/AT&T if anyone has one they are looking to sell let me know. Thank you
Sir,
I'm not sure about you can find a new motherboard, it may cost similar prices with phone.
I have bought a rarely used Motorola Milestone for $300 on Ebay, I liked it too much but I have problem with the keyboard slider, it's no holding tight, shaking sometimes,
Do you think the sell the phone as parts ?
If yes, how much do you want for both keyboard slider mechanism and camera button (if it's still in golden color, mine came in white color :S )
According to the Motorola Canada website my phone is still covered under warranty for another 2 months. However it obviously does not mean that it will be repaired/replaced. I am still waiting to hear from Motorola if I should send my phone in or not. However if things do not go the way I am hoping. I would sell the device as is for parts only. I will leave a comment on this thread depending on either way whatever I hear from Motorola.
If I do end up selling the device it will be as a whole unit, not broken down. There is a website I found that has parts for the a lot of phones. Here it is:
http://www.globaldirectparts.com/SearchResults.asp?Search=milestone
I may buy whole unit if I can effort the price, please just let me know about it.
Thanks for the link, jgregoryj1
Edit : Do you know any website like that but selling single unit,too ?
I have mobile phone and gadget insurance included with my bank account and recently had to use it as my HTC HD2 went faulty.
I am a fairly experienced ROM flasher and have been creating my own WM 6.5 based ROMs for a while. When the fault started to happen (signal deteriorating and then constantly searching, sometime coming back after a soft reset, sometimes not) I spent a couple of days trying to resolve the issue myself. This included factory resetting, restoring the official ROM, installing a myriad of Radio ROMs, cleaning the internal GSM antenna contacts etc. All to no avail so I was pretty certain it was a hardware fault.
Lifestyle Services Group are the providers of the insurance and repair services and what a palaver. I sent it back in October and included a detailed description of the fault. It was returned a week later and as far as I can tell completely untouched with a note saying repaired. It wasn't. I contacted them and they apologised and said they would send out a pre-paid envelope and I should return it in this. When it arrived I thought 'oh no' as the pre-paid address had '2nd Return' written on it - obviously quite common for them not to get repaired first time then?
It has just arrived this morning and they have now removed the screen protector but the handset is still faulty It looks like they have tried to make it look like a new handset - one acronym IMEI? I contacted them and they said 'sorry we'll replace it now as it has been returned twice, here is a different department to send it to. Can you put a note in with the repair reference and what the postal cost is so we can refund it'
Now if only the Royal Mail online thing was working.....
Rant over
Andy
It's unlikely to be your insurance company doing the repair so I wouldn't pin the blame on them. They will have a contract with a company, probably OEM, to repair faults. Now you mention HTC; take a look at BBC's Watchdog site and take note on HTC: http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html
In all fairness they have been reasonably quick to return the phone, however it is the total lack of doing anything with it or at least providing a report of what they supposedly did with it that is annoying. I received a generic letter both times I got it back that stated something like 'your phone has been repaired and tested based on the faults you outlined to us' There is no evidence that they have even taken it apart or even a fault report from the engineer who 'repaired' it.
I am sure they receive a lot of handsets that all they require is a factory-reset or a new battery, however I went out of my way to troubleshoot the issue and arrived at the conclusion that it was a hardware fault. I returned it to them as stock and factory reset with a detailed explanation of the fault included so they should have at least taken this into consideration when looking at the fault.
If I get another fault (when I eventually get a working phone back...) I will just say I lost it and put it in the bin rather than go through this again.
Andy
Well i am with LSG and when i dropped my zte blade in coke then claimed they couldn't fix it,i wanted the same phone again as i liked it but nope they couldn't offer me that i was given a crap selection! Was disappointed they couldn't offer the same phone. I just hope they don't do that to me in future!
sent from t'internet
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
berndblb said:
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
Click to expand...
Click to collapse
Not before I purchaseed the product.....
Danforth said:
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
Click to expand...
Click to collapse
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
alvinma said:
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
Click to expand...
Click to collapse
I asked why because I am wondering how you avoided reading any of the warnings in all of the Asus ROM and kernel threads. Pretty much all the instruction posts include the warning. I thought perhaps you had decided to unlock without first deciding on a particular ROM. But then, as berndblb mentioned above, there's that final warning when you run the unlock tool...
Given all the complaints about defective docks, I made sure to use my TF701T for more than a month before unlocking, to give time for any hardware flaws to show up. I also always read up about what is involved in rooting/replacing the ROM for any device BEFORE I even buy it, which is why I ruled out getting a new Samsung Galaxy Tab S.
Sorry to sound so unsympathetic -- it does suck that your display crapped out AFTER you unlocked it -- but I guess you'll just have to consider this a lesson hard-learned.
EDIT: I wanted to add that, not only does Samsung have Knox -- meaning you can potentially void your warranty just by rooting it -- Apple also reserves the right to refuse warranty repairs if your device is jailbroken. That means that you can get screwed if your device ends up in a state where you can't remove the jailbreak, even if the jailbreak had nothing to do with the problem.
To be honest I agree with OP. I have had so many devices through the years, HTC, Sony, Motorola, Samsung, Apple... I have always been into unlocking and rooting.
In EVERY rom thread for EVERY device you can read that you will loose warranty etc if you flash! So there is no difference here at the Asus forums of course.
The difference is that no other manufacturer that I know really use the serial number this way and deny you the hardware warranty after unlocking bootloader!
Software warranty would be understandable since you modify the software.
I have sent so many different devices for repairs, everyone unlocked and/or rooted and I have never had a problem. Sony, Samsung, HTC, Motorola... No problem at all.
I thought this would be the case with Asus too, but when I have been in contact with their technical support they clearly states that after unlocking the bootloader you will loose the complete original warranty, inclunding for hardware faults.
Its a good product. A good buy once safely rooted.
However I agree if you don't really find out without researching.
It shouldn't be difficult for Asus to stand behind the product with good service at least of all things.
Maybe it sounds crazy, but they should say "You root you void your warranty, but we fix it anyway?!"
"What on earth have you got to be kidding. We dont pull those stunts."
And maybe some places do fix it anyway. But as a result these things dont sell.
I'll throw in my 2 cents also.
Most of the other manufactures also state that if you unlock/root your warranty is void. The difference is, most of them do not provide a way for you to do it.
For most of the others the only way to root was with an exploit and then you could either unroot for warranty or mess it up so bad that they couldn't tell that it had been rooted.
I agree with the Asus policy, you mess around with it anyway then it's your problem.
It is clearly stated on their website that it voids warranty, if your complaint is that you didn't know before you bought it then that is your fault. Did you do any research on their website before you bought it, did you look at any threads here on xda? If you bought it so that you could root it you should have know, if you bought it because you liked it and then you read all the warnings and rooted it because you could after, then it's your own fault. Sorry
I could make analogies to other things about how it is similar but the bottom line is their warranty specifically says that if you rooted it your warranty is gone. It is clearly stated and you ignored it.
STILL, there is a big difference between Asus and other manufacturers!
Sony also provides unlocking tool, says unlocking MAY void warranty, but issues such as known hardware problems is still covered.
HTC also provides unlocking tool, says unlocking MAY void warranty and hardware problems non-related to unlocking seems to still be covered.
Samsung uses it's KNOX system which does not register the serial number when unlocking but make a flag in the phones bootloader. Samsung handles this different in different countries but generally it seems to be no problem to still get the phone repaired under warranty.
So when Asus register your serial number when you unlock the bootloader and then denies ALL warranty claims is not "something every manufacturer does".
And with the TF701 which has some big quality issues, like keyboard dock, loose glass, why would these not be covered by warranty just because the software is modified? It does not make sense.
I bought an unlocked TF701T on ebay. It was unusable with lots of phantom touches. I chatted with Asus service and explicitly stated that the device was rooted and unlocked. They said it was under warranty and gave me an RMA number. A week after I shipped it the tablet came back repaired. I was quite pleased with their service.
Sorry, I know that's like gasoline on the fire if someone had a bad experience. But they did well and I have to give them credit.
That's good to hear! In which country do you live?
Do NOT buy ASUS ever !!! this tablet is piece of s***.... sorry but it is the truth
hi guys,
I can only confirm what other users have stated about bad experience with asus tf701t , on paper it looks very nice, but the reality is very different ! do not waste your money on a company that is looking for one shot users.
I bought mine from amazon, and from the very beginning i had problem with screen sensitivity, sometimes there are phantom zones, means when i touch the screen nothing happens, like at the top when trying to roll out the android menu. (middle top part of the screen)
So since i am a very loyal asus customer, (laptop ROG, motherboards, asus infinity 700,) i was used to 'ok' quality, so i was not suspecting hardware. I thought my issue was software related. So i flashed and updated my rom.
Unfortunately it DID NOT resolve my problem, so that proved me that the problem is hardware related. So i write ASUS customer support, and they refused to repair their piece of crap they sold me. Hidding behind the warranty policy...very lame !
They refused to face the facts. I wrote a second time kindly to ask them to reconsider, since i am a good customer and i am asking for the first time the support that i deserved, since my tablet is just 6months old, and problems started from day 1 !!
ASUS told me i could send the tablet and so a check to see what needs to be replaced for EUR 75 , and only then a quote could be made about how much more I would need to pay for the repair... GIVE ME A BREAK !
First they sell me untested hardware...because if it would have been gone through proper quality test it would have ended in the garbage can and not on shelves.
The quality and success through time of a company comes not only from what you build but the support you give to your customers, and also know to admit when you build and publish crap on the market !
Sorry to be so hard, but honestly between the way i have been treated and the way I describe it to you, i am polite.
I will NEVER ever in this life BUY Asus again. Farewell to asus and burn in hell...
So think twice give before you buy asus. I hope this review will give you also a preview of what this Asus tablet is.
alvinma said:
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Click to expand...
Click to collapse
With Unlock can't Asus refuse warranty in EU and CH generelly. A short letter from my adovator and Asus repair under warrenty my laudspeaker. Only defects with connection with Unlock can refuse from Asus, but ASUS must prove relation.
ASUS AGB are not allowed in EU or CH and violate law. Paper are patience and not all was wrote is true
It probably depends on certain issues and the extend of damage like if you dropped it or something. Edit: If ASUS DOESNT STAND BEHIND THEIR PRODUCT. Unless they change their tune I wont buy another Asus thing.
Asus warranty
Your Asus warranty is of no use anyway. Here's my experience:
I bought the tf701 when it came out. I read a lot of reviews, watched Youtube reviews and so on.
When I received it I noticed that the tablet did not sit firmly in the keyboard dock. However there were no other problems so I did not care. After a few weeks I noticed connectivity problems between the dock and the tablet. I found out that many people had that problem and that all docks are affected from the first and second batch (not a single word about that in any reviews I watched previously). I wrote Asus and they told me to talk to the vendor where I bought it. this vendor (eGlobal) asked me to send my tablet and dock to them on my own costs, what I did. after 8 weeks or so I got it back in a worse shape than before. Not only the problem has not been fixed, one of the rubber feet was missing and the tablet had some scratches on the back side. eGlobal told me that it was Asus' fault, so I contacted Asus again. They were replying with the same message (copy&pasted), no matter what I wrote them, that I have to contact my vendor. eGlobal was likewise uncooperative blaming Asus instead. The tablet was still under warranty but all I got from it were some scratches and a missing rubber foot.
I got Asus mainboard, display and other hardware but this was definitely the last time that I bought an Asus product.
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
I am located in Europe. My experience with ASUS support is that they are quick to reply and I have never had a problem with getting a warranty service approved (yet). I have sent in two computers (one computer two times and the other four times) and my TF701 two times. The irritating thing is that they give you a date (but no time) when the transport company will come and pick it up which means I have to take a day off work just sitting at home waiting for the transport company. When they want to deliver it to me it's the same thing, they give you a date and you are supposed to wait at home whole day.
The most irritating thing about this is that the transport company (in my case DHL) has a service point just around the corner from my house but they will not accept that I leave the box there, they HAVE to collect it at my home. Every other company I have sent products for warranty service to have given me the option to leave it at a service point and then collect it there.
ASUS service work shop in Czech Republic where all my services have been sent seems to have problems with understanding English since they often just fix some of the problems I have had, not all of them.
HeartWare42 said:
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
Click to expand...
Click to collapse
The faulty product comes from Asus. The repair that achieved absolute nothing was done by Asus and overall support from Asus isnt that great. Sure, I will not buy from that vendor again because their support lacks as well. Bottomline is that your warranty is worth nothing at all.
does op not realize that both iterations of nexus 7 tablets are made my asus? so recommending against asus, but recommending a nexus tablet is... well... dumb... Asus makes amazing products. just do a bit of research before purchasing, and especially before rooting and you will be fine. I own both a nexus 7 gen 2 and a transformer tf701 both unlocked and rooted. never had a single issue with either, and if it werent for rooting and the custom rom community my transformer would still be stuck on KK rather than able to run both LP and linux simultaniously... again, asus makes great products. I'd go asus over samsung any day... KNOX is a *****..
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.
A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.
*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+
jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!
I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187