I bought an HTC One that was locked to Telus. I eventually SIM-unlocked it, and it worked fine on the Bell network in Canada. I travelled to the US, and it roamed find on AT&T's network. I installed cyanogenmod while I was away, and upon returning to Canada, the phone refuses to connect to the Bell network.
I can scan for mobile networks, and Bell is listed, but when I select it, I get "Your SIM card doesn't allow you to connect to this network"
The phone is also periodically popping up a "Managed Roaming" notice that says "Network with Limited Service found. Do you want to initiate a Network Search?" -- which just finds the same mobile networks that I found in manual scans. And again, trying to connect to Bell's network fails. Asking the phone to automatically choose a network also fails.
Bell reports that my SIM card is "healthy" in their systems, so they're blaming the phone. What can I do to restore mobile service? At this point, I can only make emergency calls and use wifi -- which is not really what I want from a phone.
mikedoherty said:
Bell reports that my SIM card is "healthy" in their systems, so they're blaming the phone.
Click to expand...
Click to collapse
Well, it turns out they don't tell you if the IMEI has been blacklisted until you specifically ask them about it. Looks like I bought a stolen phone - whoops. I've filed a police report, maybe I'll get my money back - but what I really want is the phone to work
Sucks. Still it for parts. Not much to do there
SaHiLzZ said:
Sucks. Still it for parts. Not much to do there
Click to expand...
Click to collapse
I originally tried to get the unlock code from Telus, which the CSR apparently thought was "fishy." (They wouldn't give it to me, and I bought one later from a third-party) So, on nothing more than a hunch, they reported the phone stolen, blacklisting it from all Canadian carriers. I'm not even a Telus customer and they still managed to **** me with a cactus because that's the kind of thing they like to do. GREAT!
In any event, we got it figured out, and I'll be back in business by tomorrow.
Related
Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
Click to expand...
Click to collapse
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
Click to expand...
Click to collapse
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
Click to expand...
Click to collapse
True any card will work. Did your old phone have 3G on it already when you swapped it?
I call BS...
JB
Buzz313th said:
I call BS...
JB
Click to expand...
Click to collapse
Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.
You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.
Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
Click to expand...
Click to collapse
Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.
I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
Click to expand...
Click to collapse
That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there
FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add
For some strange reason my phone thinks I am roaming when i'm not and keeps warning me about additional data charges everytime I check my email. I tried to choose my provider from the dropdown list but there are no Canadian providers listed..... and yes I am in Canada. I don't mind the warning so much but it also won't connect automatically and check my email. How can I fix this?
thanks.
Hi Dongetti
Welcome to XDA-Dev
Your question is fine, but it would be better placed in the regular Kaiser forum as it does not related to Upgrading/Development.
I will move it to the Kaiser Forum with an expiring (6hrs) redirect from the Kaiser upgrading Forum. So by tomorrow you will know where to look for it.
Cheers
Mike
Where in canada do you reside? are you close to a border of some kind?
Roam?
I have that same (problem) with my 8525, after I got the Tilt I added a second line and even though the phones have shared minutes and are billed together the Hermes still thinks it's roaming when the Tilt doesn't.
I called the carrier and she told me it was a fix on their end and that I would have to call back to customer service, it's not the phone or ROM.
dongetti said:
For some strange reason my phone thinks I am roaming when i'm not and keeps warning me about additional data charges everytime I check my email. I tried to choose my provider from the dropdown list but there are no Canadian providers listed..... and yes I am in Canada. I don't mind the warning so much but it also won't connect automatically and check my email. How can I fix this?
thanks.
Click to expand...
Click to collapse
I'm running Dutty's WM6 on AT&T Tilt, in Toronto on Rogers, works fine.
Thanks for the replies....
By the way, i'm running Sleuth 1.0 on AT&T tilt and no I don't live anywhere near the US border.
I'm having the same damn problem. In the morning there's a stupid triangle up on my today screen. Is that what you are talking about?
No my problem is this:
go to control panel (start -> settings ).
Then go to the connections page.
Then tap connection setup, it will give you a list of Countries to choose from and and then a list of providers below that. The problem is that my provider is not listed and that makes the phone think i'm roaming when I am not. Even though I enter my connection settings manually it won't connect 'automatically' to check my email. Therefore, I have to go in and send/receive manually to see if I got any new mail and it always warns me that i'm roaming(when i'm not) and checking my email may result in data charges.
That's not your problem, you can always manually configure your connection settings to your carrier's.
The problem is that your phone think's it's roaming based on the wireless signals from the tower...
dongetti, probably you're using fido sim?
if that's the case, then it's not fixable. As you know since Robbers acquired Fido, they have integrated the tower. But for some reason, the code for fido was being left in your sim (they don't change it to Robber's code). No other choice than to use Rogers signal, since that's the only one available now anyway.
Are there roaming charges if it is roaming between rogers and fido? even after the merger?
SHiBBi3 said:
Are there roaming charges if it is roaming between rogers and fido? even after the merger?
Click to expand...
Click to collapse
No there wont be any roaming charges.. for more info on this check the fido section in the howard forums website, also you can check with fido's customer service about this issue
i've been with fido for about 3 years now with an unlocked phone right from the start and every phone i've had has the little roaming symbol at the top, but i've never seen any roaming charges on it yet
I have the Diamond from the Rogers network in Canada. It is SIM unlocked and constantly flashed with a variety of different ROMs. I am on the Fido network in Canada, which was purchased by the Rogers network. Ever since Rogers bought Fido, every phone I put my SIM in shows roaming.
Fido has been no help in solving the roaming problem. I have gone through this and many forums and have not found a solution to this problem.
Many individuals have claimed that this is not possible and that it is defined by the network; however, I think the Windows Mobile OS can be tricked to thinking that it is on the home network, due to the following: I have a Samsung SGH-i616 originally from the Rogers network. I have SIM unlocked it and flashed it with the Fido Windows Mobile 6.1 ROM. This phone does not show that it is roaming. Everything works like it is on the home network for this phone.
I am willing to give US$100 to whoever could make a CAB or something that will trick the phone into thinking that it is not roaming. The fix should not just hide the roaming icon. It should make the phone work as if it was on a home network.
Who is willing to solve this problem and claim the fabulous reward???
Everyone that uses an HTC device with Fido suffers from this problem. I know that people on the Telfort network suffer from this roaming problem too. Surely, I am not the only one that has been severely annoyed by this right?
Dude, have a look here http://forum.xda-developers.com/showthread.php?t=503131&highlight=roaming see if that helps.
Thanks for the tip. Have looked into the thread before. Does not offer any help in defining a network as a home network.
If it helps in fixing my problem, all the files on my Samsung i616 (RILGSM.Dll files and such) are at their disposal.
try this (just throwing it out there)
hklm\software\microsoft\mds\cebits\roaming and set it to zero
i see some other registry settings but they do not look like they could be applicable.
Didn't have a registry entry there. Created a new dword called Roaming with value of 0. Rebooted my phone. Still the same. Roaming
Have you tried that other app No Data mentioned in that previous post?
Tried the No Data app. Does not trick phone into thinking it is not roaming. It disables data when roaming. Since my phone thinks it is roaming all the time, it successfully turns off data in my home network.
hameedx said:
I have the Diamond from the Rogers network in Canada. It is SIM unlocked and constantly flashed with a variety of different ROMs. I am on the Fido network in Canada, which was purchased by the Rogers network. Ever since Rogers bought Fido, every phone I put my SIM in shows roaming.
Fido has been no help in solving the roaming problem. I have gone through this and many forums and have not found a solution to this problem.
Many individuals have claimed that this is not possible and that it is defined by the network; however, I think the Windows Mobile OS can be tricked to thinking that it is on the home network, due to the following: I have a Samsung SGH-i616 originally from the Rogers network. I have SIM unlocked it and flashed it with the Fido Windows Mobile 6.1 update. This phone does not show that it is roaming. Everything works like it is on the home network for this phone.
I am willing to give US$100 to whoever could make a CAB or something that will trick the phone into thinking that it is not roaming. The fix should not just hide the roaming icon. It should make the phone work as if it was on a home network.
Who is willing to solve this problem and claim the fabulous reward???
Click to expand...
Click to collapse
How would you like to pay ?
WU or Paypall !!!
If you are able to solve my problem, I will pay you in any method you prefer. PayPal or Western Union is fine by me. Heck, I'll even put dollar bills in an envelope and post it to you if you prefer
A friend of mine is suffering from the same problem and is willing to give $25 to have the problem solved. So the reward is now $125.
If anyone else is having this problem, please put forward your pledge so that an enterprising developer can fix this issue and claim the large bounty.
I was looking for the EXACT same thing and I guess it means there's no solution?
Like you, I'm a Fido customer using a Rogers smartphone (Touch) and it always shows I'm roaming ... some programs can get around it, others cannot, and I get asked "Do you want to enable data connection when roaming? It may cost you." every time.
I'm also having the same problem. It's quite common in Norway, where a couple of big companies own the networks and the other providers "roam" in their network. Annoying.
Maybe you should contact Rogers to get a SIM card of them? Since Rogers bought Fido, so maybe you should get a Rogers card?
I am also having a roaming issue. I have nation wide coverage but when I get out of the state of Wisconsin, I start roaming. I get warnings about I am roaming and additional charges may apply when I open, send, or receive on email, internet, youtube, facebook ... pretty much anything data. I have an unlimited data plan so this shouldn't be an issue? I have nation wide coverage...
Gah! How to disable these warnings? Some adv. config / tweak program or registry edit?
Cybot12999 said:
Maybe you should contact Rogers to get a SIM card of them? Since Rogers bought Fido, so maybe you should get a Rogers card?
Click to expand...
Click to collapse
Can't put a Rogers SIM on the Fido network. Will get a validation error.
Does anybody have any input on how to get this issue fixed. I am very close to canceling my contract with my carrier over this problem
Same Trouble here in Montreal with my Rogers Diamond Phone (unlocked) and SIM fido.
ALWAYS ROAMING Grrrr
And I can't setup e-mail correctly and no home network to!
KaNiMziE
I also have recently activated an HTC Diamond on Fido, and constantly have the roaming icon above. It doesn't really bother me at all, however, I am just concerned about actual roaming charged. Roaming should be defined by the cell towers, correct? So, even though it displays a roaming icon, I am not really roaming at home, and therefore, will not be charged. Could anyone confirm?
Hi All
I bought my galaxy note i9220 in China on 18th Aug. It is a genuine phone, NOT a clone just to note.
It was working perfectly fine when I was in China using a China Mobile SIM card.
Last Sunday I went to hongkong to catch a flight to London, and when I was in Hong kong, I changed back to my UK 3 SIM card, which again, was working OK in hongkong.
Before flight took off, I switched the phone off.
During the flight, I must have hit some button and accidently switched the phone on ( as when I landed, I took my phone out and it was “ON” with no signal).
Ever since I landed in Heathrow, I got no signals. The phone shows I can only make emergency calls.
I have tried all of the below but none worked:
1) Switching the phone off & on.
2) Take out battery (while phone was off) & SIM and put them back later.
3) Take out battery (while phone was on) & SIM and put them back later.
4) Reset to manufactory status.
When I go to Setting – Wireless & Network – Mobile Network – Search operator, I can see “3” in the list of operator, but when tried to connect to it, it said “Unable to connect to the network”.
The “3” sim worked fine in my old NOKIA phone so I don’t think it’s a problem on the SIM.
Anyone able to help? Thanks sooo much!
a suggestion..try to make sure you inserted the sim card with the bend angle facing the bottom of your phone..sometimes you insert your sim in a wrong way and this cause your problem..am not trying to be funny but it happen with quite a lot of people including me...
or Could be a fault on your phone..and these things happen..
or your sim is invalid for a reason..i suggest to get a pay as you go 3 uk sim card and try it ...or call 3 customer service and speak to one of their agents to have a look at your account ... they might send you another sim or pop in one of their stores and speak to someone about it...if nothing wrong with your account then am afraid it is a hardware issue with your phone..
Are you sure the phone is not a 4G phone?
This won't work in the UK as our Cell's are different as well.
Also: http://www.chinaphonereview.com/hdc-galaxy-note-plus-gt-n7000-i9220
scorpion100 said:
a suggestion..try to make sure you inserted the sim card with the bend angle facing the bottom of your phone..sometimes you insert your sim in a wrong way and this cause your problem..am not trying to be funny but it happen with quite a lot of people including me...
or Could be a fault on your phone..and these things happen..
or your sim is invalid for a reason..i suggest to get a pay as you go 3 uk sim card and try it ...or call 3 customer service and speak to one of their agents to have a look at your account ... they might send you another sim or pop in one of their stores and speak to someone about it...if nothing wrong with your account then am afraid it is a hardware issue with your phone..
Click to expand...
Click to collapse
The sim works fine on my old Nokia phone, and i tiredputing the SIM different ways but still no luck....anooying thins is the phone was working fine but started to give me prob. as soon as i landed UK...
santoz said:
Are you sure the phone is not a 4G phone?
This won't work in the UK as our Cell's are different as well.
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Click to expand...
Click to collapse
Got my mum called the phone provider back in CHina they said it should be ok to use in the UK.
They asked me to check my SIM freuency (or sth like this). and said as long as it is on GSM900/1800/1900MHZ, then it should work...what is that???
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
hkgrob said:
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
Click to expand...
Click to collapse
Thanks.
When i went into the"mobile networks", the phone started auto search of network.
And it returns network lists:
3
O2 (forbidden)
Vodafone (forbidden)
I understand the 2 being forbidden as im not a custmer of either O2 or VDF, but it just does not allow me even to connect to 3..grrr very anooying.....
I will try changing the settings when i get home today.
hkgrob said:
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
Click to expand...
Click to collapse
THere is no network mode in the mobile network ....how can i change the mobile network type in the SGN?
Ok guys very strange and a little bit of a long winded story here......
So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.
I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.
I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.
So it MUST be a phone issue, can someone please help me find a solution?
simmo0020 said:
Ok guys very strange and a little bit of a long winded story here......
So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.
I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.
I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.
So it MUST be a phone issue, can someone please help me find a solution?
Click to expand...
Click to collapse
Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message
Your sim card does not allow a connection to this network
simmo0020 said:
Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message
Your sim card does not allow a connection to this network
Click to expand...
Click to collapse
so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.
hp13 said:
so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.
Click to expand...
Click to collapse
How can that be the case when it was working when I first installed the sim in the store?
Also I bought the phone new sim free???
simmo0020 said:
How can that be the case when it was working when I first installed the sim in the store?
Also I bought the phone new sim free???
Click to expand...
Click to collapse
go to settings and go to apn settings. is it specific to telus? i had kitkat installed but apn settings never saved or let me change it. it was a bug. But in custom roms it was fixed.
anyways these are the apn settings for telus:
http://forum.xda-developers.com/showthread.php?t=1977232
option 2) try other sims Bell, rogers, koodoo, fido. if they work then its unlocked phone.
factory reset if anything.
Out of Telus coverage?
SaHiLzZ said:
Out of Telus coverage?
Click to expand...
Click to collapse
Ok I gave up with it in the end and sold the sim card to a friend.
I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+
I'm really beginning to despair.
simmo0020 said:
Ok I gave up with it in the end and sold the sim card to a friend.
I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+
I'm really beginning to despair.
Click to expand...
Click to collapse
Sorry.. no ideas.