Ok guys very strange and a little bit of a long winded story here......
So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.
I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.
I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.
So it MUST be a phone issue, can someone please help me find a solution?
simmo0020 said:
Ok guys very strange and a little bit of a long winded story here......
So I am from the UK and have a factory sim free HTC One M7, used in the UK on EE no issues.
I am travelling in Canada so decided to get a Telus Prepaid Sim card, went to the store had it activated and installed today and it was working fine for about 3 hours in Medicine Hat. As I drove out the city it began to lose signal, now the only network I can see under carriers is Rogers.
I tried the sim in my friends phone (samsung s3) and it works fine and picks up signal immediately.
So it MUST be a phone issue, can someone please help me find a solution?
Click to expand...
Click to collapse
Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message
Your sim card does not allow a connection to this network
simmo0020 said:
Please can someone help, now I am seeing Telus in the ntwork operators menu but when I try to connect it I get this message
Your sim card does not allow a connection to this network
Click to expand...
Click to collapse
so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.
hp13 said:
so that means either your phone is locked and it does not allow for overseas carriers. reason you see rogers is thats roaming mode on and connected to Rogers.
Click to expand...
Click to collapse
How can that be the case when it was working when I first installed the sim in the store?
Also I bought the phone new sim free???
simmo0020 said:
How can that be the case when it was working when I first installed the sim in the store?
Also I bought the phone new sim free???
Click to expand...
Click to collapse
go to settings and go to apn settings. is it specific to telus? i had kitkat installed but apn settings never saved or let me change it. it was a bug. But in custom roms it was fixed.
anyways these are the apn settings for telus:
http://forum.xda-developers.com/showthread.php?t=1977232
option 2) try other sims Bell, rogers, koodoo, fido. if they work then its unlocked phone.
factory reset if anything.
Out of Telus coverage?
SaHiLzZ said:
Out of Telus coverage?
Click to expand...
Click to collapse
Ok I gave up with it in the end and sold the sim card to a friend.
I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+
I'm really beginning to despair.
simmo0020 said:
Ok I gave up with it in the end and sold the sim card to a friend.
I bought a Rogers sim card as the phone was picking that up quite easily, ow my issue is I am only getting an EDGE connection when I am in an area that supports HSPA+
I'm really beginning to despair.
Click to expand...
Click to collapse
Sorry.. no ideas.
Related
Hi All
I bought my galaxy note i9220 in China on 18th Aug. It is a genuine phone, NOT a clone just to note.
It was working perfectly fine when I was in China using a China Mobile SIM card.
Last Sunday I went to hongkong to catch a flight to London, and when I was in Hong kong, I changed back to my UK 3 SIM card, which again, was working OK in hongkong.
Before flight took off, I switched the phone off.
During the flight, I must have hit some button and accidently switched the phone on ( as when I landed, I took my phone out and it was “ON” with no signal).
Ever since I landed in Heathrow, I got no signals. The phone shows I can only make emergency calls.
I have tried all of the below but none worked:
1) Switching the phone off & on.
2) Take out battery (while phone was off) & SIM and put them back later.
3) Take out battery (while phone was on) & SIM and put them back later.
4) Reset to manufactory status.
When I go to Setting – Wireless & Network – Mobile Network – Search operator, I can see “3” in the list of operator, but when tried to connect to it, it said “Unable to connect to the network”.
The “3” sim worked fine in my old NOKIA phone so I don’t think it’s a problem on the SIM.
Anyone able to help? Thanks sooo much!
a suggestion..try to make sure you inserted the sim card with the bend angle facing the bottom of your phone..sometimes you insert your sim in a wrong way and this cause your problem..am not trying to be funny but it happen with quite a lot of people including me...
or Could be a fault on your phone..and these things happen..
or your sim is invalid for a reason..i suggest to get a pay as you go 3 uk sim card and try it ...or call 3 customer service and speak to one of their agents to have a look at your account ... they might send you another sim or pop in one of their stores and speak to someone about it...if nothing wrong with your account then am afraid it is a hardware issue with your phone..
Are you sure the phone is not a 4G phone?
This won't work in the UK as our Cell's are different as well.
Also: http://www.chinaphonereview.com/hdc-galaxy-note-plus-gt-n7000-i9220
scorpion100 said:
a suggestion..try to make sure you inserted the sim card with the bend angle facing the bottom of your phone..sometimes you insert your sim in a wrong way and this cause your problem..am not trying to be funny but it happen with quite a lot of people including me...
or Could be a fault on your phone..and these things happen..
or your sim is invalid for a reason..i suggest to get a pay as you go 3 uk sim card and try it ...or call 3 customer service and speak to one of their agents to have a look at your account ... they might send you another sim or pop in one of their stores and speak to someone about it...if nothing wrong with your account then am afraid it is a hardware issue with your phone..
Click to expand...
Click to collapse
The sim works fine on my old Nokia phone, and i tiredputing the SIM different ways but still no luck....anooying thins is the phone was working fine but started to give me prob. as soon as i landed UK...
santoz said:
Are you sure the phone is not a 4G phone?
This won't work in the UK as our Cell's are different as well.
[/url]
Click to expand...
Click to collapse
Got my mum called the phone provider back in CHina they said it should be ok to use in the UK.
They asked me to check my SIM freuency (or sth like this). and said as long as it is on GSM900/1800/1900MHZ, then it should work...what is that???
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
hkgrob said:
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
Click to expand...
Click to collapse
Thanks.
When i went into the"mobile networks", the phone started auto search of network.
And it returns network lists:
3
O2 (forbidden)
Vodafone (forbidden)
I understand the 2 being forbidden as im not a custmer of either O2 or VDF, but it just does not allow me even to connect to 3..grrr very anooying.....
I will try changing the settings when i get home today.
hkgrob said:
Try change your network settings between the options, gsm, hspa, and wcdma. Think it's settings, more, mobile networks, network mode.
Probably one of those should sort you out.
Click to expand...
Click to collapse
THere is no network mode in the mobile network ....how can i change the mobile network type in the SGN?
For the last weeks.. I have been trying to get this phone working with T-Mobile..I had unlock the sim card and now running badboyz 4.3 rom. 1.3
After unlocking the sim card and setting up the apn, selected T-Mobile from the available networks and it will connect. But when I go to work, I will lose signal every few block, and need to search for available network again and wait to select t mobile again.
I had try to use the t mobile sim card on my old phone and everything will works fine with no signal lost.
Can anyone please HELP!... I been searching and looking for an answer for more than 2 weeks..but no resolve.....
Thanks
Sim Unlock
lazybozz said:
For the last weeks.. I have been trying to get this phone working with T-Mobile..I had unlock the sim card and now running badboyz 4.3 rom. 1.3
After unlocking the sim card and setting up the apn, selected T-Mobile from the available networks and it will connect. But when I go to work, I will lose signal every few block, and need to search for available network again and wait to select t mobile again.
I had try to use the t mobile sim card on my old phone and everything will works fine with no signal lost.
Can anyone please HELP!... I been searching and looking for an answer for more than 2 weeks..but no resolve.....
Thanks
Click to expand...
Click to collapse
How did you get the SIM unlocked in the first place?
lazybozz said:
For the last weeks.. I have been trying to get this phone working with T-Mobile..I had unlock the sim card and now running badboyz 4.3 rom. 1.3
After unlocking the sim card and setting up the apn, selected T-Mobile from the available networks and it will connect. But when I go to work, I will lose signal every few block, and need to search for available network again and wait to select t mobile again.
I had try to use the t mobile sim card on my old phone and everything will works fine with no signal lost.
Can anyone please HELP!... I been searching and looking for an answer for more than 2 weeks..but no resolve.....
Thanks
Click to expand...
Click to collapse
This is probably because T-mob covers only particular places the frequencies this phone uses http://theunlockr.com/2013/07/05/htc-one-sprint-specs/ vs t-mob https://t-mobile.jive-mobile.com/#jive-document?content=/api/core/v2/documents/4988
Sent from my HTCONE using Tapatalk
Is there any solution for this problem ?
Is there anything I can do to fix this problem ? (different rom or radio...etc..) Or I have to give up the phone... Cause it is too much headache to "searching for network" all the time and miss all the call with no service on the phone without knowing..
Thanks
lazybozz said:
Is there anything I can do to fix this problem ? (different rom or radio...etc..) Or I have to give up the phone... Cause it is too much headache to "searching for network" all the time and miss all the call with no service on the phone without knowing..
Thanks
Click to expand...
Click to collapse
well, I am not an expert on the tmobiles network, but going by what lazybozz, said, I seem to remember tmobile using different bands than the other carriers, so what you may be experiencing, is the phone being in the vicinity of multiple towers, but not all of them are within the band that the phone supports. So its like the phone doesnt even see those towers. On a side note, this issue caused alot of chaos for those who unlocked iphones about 3 years ago, they could use EDGE on tmobiles network but not 3G, so i assume this is a similar situation. So long story short, yeah you probably cant fix the problem, unless you get a quad band phone. I could be wrong, but it does sound like a logical reason for the issue you are having.
as elvisypi said above, Its the freq that T-mobile operates on in that area. If your getting T-mobile at all in the states then you have already flashed a radio. However flashing any other radio is not going to give you the freq that tmobile uses, Its not a software limitation its a physical hardware limitation.
Thanks for your reply, do you know any app out there that monitor and alarm you when the network or signal is lost ? That works with 4.3 ?That way at least you know the phone is offline ... some of the apps I tried is anything at all ...
Thanks
Have you tried an app like tasker? Its essentially an automation app. It isnt jist for your use. Its for many different functions. Jist look on the app store for tasker. That might help
Sent from my HTC Butterfly s using Tapatalk
Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
rohan1992 said:
Hi I have a HTC ONE MODEL: HTCPN072. It is a sprint phone I just baught on the web. The problem I have is that the cellphone cannot connect when ever i put in a Jamaican SIM Card in it. When ever I put in a GSM sim card it is saying 'Invalid SIM CARD. 4G service are unavailable as the sim/UICC is invalid'' I dont know if u can Help me please because this phone is a brand new one!
Can this phone be used in Jamaica? on 2G and 3G networks?
How do I know if it is a GSM OR CDMA mobile phone?
Click to expand...
Click to collapse
Is the phone sim unlocked? I don't know how it works with Sprint but that would be the case with GSM providers
If it's Sprint, it's CDMA.AT&T and T-Mobile are the only GSM providers in the US. However, it should work there if you get the SIM unlocked. The SIM unlock code is formulated based on the IMEI, so there are three ways to get it:
From Sprint. Probably the simplest, but tricky if you're not the phone's original owner.
Pay a site or unlocking service with the algorithm that decodes it from the IMEI. Usually runs around $10-$20.
Try the steps in this thread:
http://forum.xda-developers.com/showthread.php?t=2586704
You can also try this app, but it only works on rooted phones running the original ROM:
https://play.google.com/store/apps/details?id=com.viper.simunlockhelperfree
Good luck.
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
rohan1992 said:
How do i go about unlocking the Sim? I cant get the unlock box where I put in the code to come up!
Click to expand...
Click to collapse
Bro, A CDMA PHONE CANNOT BE UNLOCKED. IT WON'T EVEN WORK ON ANOTHER CDMA CARRIER LIKE VERIZON. ONLY SPRINT SIMs WILL WORK.
Make sure u buy a GSM phone if u plan 2 use it on another carrier.
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
rohan1992 said:
But the phone uses GSM! It picks up the network here but I just cant get the unlock box
Click to expand...
Click to collapse
Then it simply isn't a Sprint handset. CDMA phones can only work on that particular network. The phone is custom-made just for that network
Hello everyone,
I have just recently unlocked my phone because I'm currently away for business in China. However, when i got here and got a new simcard with the local mobile stores my phone cant connect to the networks at all. my phone is rooted and i am quiet a beginner regarding cellphones and what not. any help at all is greatly appreciated
Go to Settings / Mobile / Preferred Network Type.. choose different settings? Maybe you are trying to connect to a frequency that is not offered in China... or click "Choose Network Operator"
yep i did that, theres a choice of three networks, all three for China, two is GSM and one is UTMS, i tried connecting to any of the three and was not successful. automatic select network was also not successful. I bought my phone with Wind
Try inserting that sim card in another phone.Couple months ago i just lost signal with my phone was busting hed for 2 hours try to fix it and eventualy i realized my sim card was dead.
thanks for that, i have my old wind simcard and that works fine I dont think its the simcard's fault because i can still choose to select a network without the simcard in my phone, which still doesnt work.. pretty frustrating.
I was reading something about a HTC phone having the same problem and they solved it using something called a superCID or something like that. Does that ring a bell for anyone?
peterchao said:
thanks for that, i have my old wind simcard and that works fine I dont think its the simcard's fault because i can still choose to select a network without the simcard in my phone, which still doesnt work.. pretty frustrating.
I was reading something about a HTC phone having the same problem and they solved it using something called a superCID or something like that. Does that ring a bell for anyone?
Click to expand...
Click to collapse
So you bought phone from Wind, wind simcard works. You put another simcard and it doesn't work?
Your phone is locked to wind. So it won't accept any other simcard aside from wind simcard.
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!