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I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version
Hey friends How are u!!..
"Idiotly", I have broken my screen.. and I live in Vzla so, here these screen are being sold very expensive. So I am thinking of buing it at amazon in a very low price (comparing).
The problem is that the only screen for sale is one that says: "LCD Screen Display for Motorola A955 Droid 2 Milestone / A855 Droid Milestone".. I am almost sure and ready to buy it, but this is not enough. Its necessary a safe opinion.. So, does this screen works on my Milestone A853??. I would go crazy if, when it arrives, I get know that this is not the correct one..
So thank u very much and sorry for lots of words hehe.. Im practicing my English..
well you should just visit a local service center and ask about the screen replacement first.
Buying first and then what? I assume you're not going to DIY this yourself and still need someone to do it right? Then first find the person who's able to do it! not vice versa
Sure, thanks for the suggestion..
But well I already know this is the right one. I compared the codes printed in the back side of my screen with the ones printed in the screen shown in the sale photo. And I do this kind of reparations, this is not a problem.
Thanks friend.
Hello all,
Have this baby since Dec. 2013 when I swapped it from a broken one.
Has been running since, no problems, no root, no unlock, all well.
Switched it to power off before a trip and wanted to power back on in airplane, no nothing, silence.
Long press, vol down + power, up + power, no change at all. Charging shows keyboard is full, no light on tablet. Connection to PC also nada.
Any ideas?
Ruud
Sent from my HTC One using Tapatalk
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
TF701 doesn't have vibration.....
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
malos1984 said:
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
Click to expand...
Click to collapse
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Rikodu said:
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Click to expand...
Click to collapse
+1 :angel:
Thanks guys for your opinions.
I have had the device back now for 2-3 days and it is charging continuously, the orange light never changes to green.
The changes of the device after the diagnose are so noticable that I am just wondering:
-did I get my device back or another one?
-did they replace my display for a broken one?
-did they remove or exchange the battery while they had it open?
As the device has no serial on the outside any of the above are possible.
Does any of You have an email from Asus where I could inform about what happened, before the device is even send to Holland again.
Edit: Even one more difference. If I connect it through USB with my PC and use Volume-Down + Power to switch it one, the PC is recognizing, installing a driver and comes back with ASUS Android Bootloader Interface (Device driver software installed successfully)
For the pro's, is there any way I could get to 'talk to the device' and see its content?
Over the weekend I am to try to connect through HDMI if I can see inside.
Regards,
Ruud
Sent from my ASUS Transformer Pad TF700T using Tapatalk
Hello guys! I have a question
Is it worth to buy this phone? I start to think this phone is good (and looks like old htc sensation xe its cool) but then i saw its not really popular...
As i saw Venom had only one rom for it (but they dont want to update the rom) [not sure because its perfect or they dont care anymore]
I think soon i'll buy a new phone cause my phone start to kill me.... So what u guys think? worth to buy?
This phone unpopular cuz m8 or unpopular cuz bad phone?
Thanks for the answers!
[And sorry for my bad grammar]
princesama1 said:
Hello guys! I have a question
Is it worth to buy this phone? I start to think this phone is good (and looks like old htc sensation xe its cool) but then i saw its not really popular...
As i saw Venom had only one rom for it (but they dont want to update the rom) [not sure because its perfect or they dont care anymore]
I think soon i'll buy a new phone cause my phone start to kill me.... So what u guys think? worth to buy?
This phone unpopular cuz m8 or unpopular cuz bad phone?
Thanks for the answers!
[And sorry for my bad grammar]
Click to expand...
Click to collapse
Personally, I am very happy with the purchase. The phone itself is fantastic. The problem, IMO, is marketing. This phone came out shortly after M7 and only for Asian markets. M7 was the international flagship that received all the attention and this one was left in the shadow.
This means that you won't find many ROMs or other stuff for this phone, but personally, I don't mind this, I think it's just fine even with the stock system with a few small modifications.
Thanks for the answer! Then i think if i'll have money i'll buy this phone
[Long time ago my senastion xe died and this phone looks like same but better]
Is there something that you dont like in this phone?
Laggs/Freeze/ bad game support/ "heat if u use too much"? or anything?
princesama1 said:
Thanks for the answer! Then i think if i'll have money i'll buy this phone
[Long time ago my senastion xe died and this phone looks like same but better]
Is there something that you dont like in this phone?
Laggs/Freeze/ bad game support/ "heat if u use too much"? or anything?
Click to expand...
Click to collapse
Well, there are a few things, such as the battery drain in Android 4.4, but I fixed that on my phone. Then there's the inconvenient placement of the power button (it's somewhat difficult to reach at the very top of the phone), but there's also a kernel for that.
Also, there's the purple camera issue, which is apparently a hardware problem and the only way to get it fixed is to send your phone to a service center to get the camera replaced. Mine does that too and I haven't found the time/motivation to send the phone for a repair yet; I don't use the camera that often.
Finally, there's a slight backlight bleed from the capacitive buttons. I hardly ever notice that, though, because you'll only see that at night when your screen is very dark and moreover you can dim the button backlight to reduce the effect.
Thanks for the answer!
"purple camera issue" its for your phone only or all phone may have this problem?
"slight backlight bleed from the capacitive buttons." I cant imagine this what is that?
http://www.notebookcheck.net/fileadmin/_processed_/csm_IMAG0838_c68bdcdc57.jpg like this? so mobil screeen lock but still light on buttons?
Same question: this is your phone ony or all phone have this?
These quiet big problems tho
princesama1 said:
Thanks for the answer!
"purple camera issue" its for your phone only or all phone may have this problem?
Click to expand...
Click to collapse
This is a rather common issue with both the M7 and Butterfly S. Try to look around the forum, you'll find this has happened to a lot of people. Only today I have noticed mine started doing it too, which is too bad, since my warranty expired only a short while ago. I suppose I'll try to send it for a repair anyway, once I get a backup phone.
And since you don't seem to be familiar with this, it only happens in low light.
For reference, here are two pictures just snapped with my camera. In the first one you can only see a very subtle tint around the edges while the second one is almost entirely purple, with only a small change in the amount of light captured.
princesama1 said:
"slight backlight bleed from the capacitive buttons." I cant imagine this what is that?
http://www.notebookcheck.net/fileadmin/_processed_/csm_IMAG0838_c68bdcdc57.jpg like this? so mobil screeen lock but still light on buttons?
Same question: this is your phone ony or all phone have this?
Click to expand...
Click to collapse
When the screen is completely black and the capacitive buttons' backlight is on, you'll see a faint light near the bottom edge of the screen (from the direction of the buttons). It appears to happen with all phones, but as I said, it is only noticeable when the screen is completely black. I, for example, only see this for about a second after I turn the display off, because the buttons' backlight turns off with a slight delay.
Thanks! (its looks like a pic with instagram xD)
I think maybe ill wait for buying these kind of serious problems.
If you could buy this or m8 which would u choose?
At this point the HTC E8 is a much better buy if you can get it cheaper.
princesama1 said:
Thanks! (its looks like a pic with instagram xD)
I think maybe ill wait for buying these kind of serious problems.
If you could buy this or m8 which would u choose?
Click to expand...
Click to collapse
At this point, I suppose I'd go with M8, but mostly because of the one-year difference.
By the way, I'll add one more thing about the purple camera problem – it has been reported numerous times that after replacing the camera the problem hasn't reappeared. Also, I suppose phones manufactured after a certain date shouldn't be affected by this, but this is just speculation on my part.
FYL21 said:
At this point the HTC E8 is a much better buy if you can get it cheaper.
Click to expand...
Click to collapse
Yes, but keep in mind that the E8 is, again, not an international phone, but only for certain markets, so it's unlikely to get a lot of attention around here.
koniiiik said:
Yes, but keep in mind that the E8 is, again, not an international phone, but only for certain markets, so it's unlikely to get a lot of attention around here.
Click to expand...
Click to collapse
Yes I know, it depends where princesama1 is from. It's already been released in India, China, and has been announced for Taiwan and Russia. Except Russia, the Butterfly s was available in these markets.
They announced the J Butterfly today in Japan, it seems to be basically an E8 with dual 13MP cameras, waterproofing. Not sure if it has IR blaster or a bigger battery.
Thanks for the answers! If i'll have enough money probaly go with m8 (but with that i dont like that it dont have capacitive buttons only touch screen) if not ill go with Butterfly s
Hello friends i purchased 2nd gen moto g on 25th dec in india from flipkart! I got it delivered on 26th dec. that was really fast! thank you for that flipkart!
But after using it for next 2-3 days i found white pixels on my moto g to be little yellowish! i compared my moto g to my friend's moto g(same model) and his phone is perfectly fine! i tried digging for the solution on internet and i found out that some other people also complain about the same! they also said that the replacement unit is also same! Is there anyone else from india who is facing the same issue? What i should do? Will flipkart replace my phone? Really worried.. and if it replaces the device is there any chance for new device having the same problem ?
Please share your experience about replacement with flipkart in india.
May be if someone has bought Moto G 2014 in last few days can check their phone and reply? Just wanna know if the whole bunch of stock is damaged?!?!?! may be?
here is the screen shot i took with my phone! I have no idea if it looks yellowish in screenshot or not! that can be a hardware fault or an lollipop update will fix it ?
Are you just saying that you think the color temperature is too warm or what? A screenshot won't show that. Pictures posted by other owners have shown color temperature variance of ~1000K or more, and the measurements I've seen vary greatly. PhoneArena measured their review sample at 8290K, NotebookCheck measured one at 7336K, and I measured my own XT1064 at 6855K (20% - 100%). So there seems to be a large variance. Because it is typical for phones to have a color temperature that is too cool, I wonder if some of you people who complain about "yellow" screens may actually have phones that are reasonably close to the ideal of ~6500K and perhaps don't know what an accurate color temperature looks like?
Although I've a different kitkat phone but I don't see any color difference b/w mine & yours(in msg. app, for instance)...Both appear same.
Galaxy_Rohit said:
Although I've a different kitkat phone but I don't see any color difference b/w mine & yours(in msg. app, for instance)...Both appear same.
Click to expand...
Click to collapse
This won't show up in a screenshot. He would need to take an actual photo of the phone to show the color temperature, but that would be affected by the lighting, the camera, our monitors....
The version of Android will have no affect on this at all, and Android doesn't support color correction.
It would be rare for phones to have a color temp that is too warm. They are usually too cool.
But FWIW, the phone shown in this picture does appear to have a very warm color temp. There is obviously a huge variance from unit to unit, and it may be even more of a problem in India than elsewhere. My US model has a decent (slightly cool) color temp and slightly undersaturated colors. It's a big improvement from my Sensation.
MechanicaIMan said:
This won't show up in a screenshot. He would need to take an actual photo of the phone to show the color temperature, but that would be affected by the lighting, the camera, our monitors....
The version of Android will have no affect on this at all, and Android doesn't support color correction.
It would be rare for phones to have a color temp that is too warm. They are usually too cool.
But FWIW, the phone shown in this picture does appear to have a very warm color temp. There is obviously a huge variance from unit to unit, and it may be even more of a problem in India than elsewhere. My US model has a decent (slightly cool) color temp and slightly undersaturated colors. It's a big improvement from my Sensation.
Click to expand...
Click to collapse
Yeah bro thanks for care but the android version is just okey because my friend is on the same stock ROM that i have! And his phone is just fine!
I dont know much about color temp on any device honestly! but i just know is that the phone that i have it's display looks sooo dull due to yellow color on white pixels! i compared it with the other phone (same model "Moto G 2014") that my friend has! His phone displays perfect clear white! That makes me worried about this thing being a defective unit! I have seen on internet people talking about putting their phone in direct sunlight to remove yellow tint but i dont think i should do this coz i just bought it from Flipkart so its their responsibility to provide a fully working unit!
I will only keep this if a software update can fix this issue!
Though i have already requested replacement i haven't got any call back from them to ensure the replacement process! This is the first time i'm feeling this bad service from flipkart
I'm attaching a picture taken with other camera in the first post! take a look.. sorry about the picture quality! i just hav my old nokia phone that i can use as a camera for now!
I have added another screenshot and i see there is nothing wrong coming up in the screen shot so Is it the hardware issue with the LCD panel ? :crying
Have the same issue. And other too.
s.mihir94 said:
Hello friends i purchased 2nd gen moto g on 25th dec in india from flipkart! I got it delivered on 26th dec. that was really fast! thank you for that flipkart!
But after using it for next 2-3 days i found white pixels on my moto g to be little yellowish! i compared my moto g to my friend's moto g(same model) and his phone is perfectly fine! i tried digging for the solution on internet and i found out that some other people also complain about the same! they also said that the replacement unit is also same! Is there anyone else from india who is facing the same issue? What i should do? Will flipkart replace my phone? Really worried.. and if it replaces the device is there any chance for new device having the same problem ?
Please share your experience about replacement with flipkart in india.
May be if someone has bought Moto G 2014 in last few days can check their phone and reply? Just wanna know if the whole bunch of stock is damaged?!?!?! may be?
here is the screen shot i took with my phone! I have no idea if it looks yellowish in screenshot or not! that can be a hardware fault or an lollipop update will fix it ?
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I have the same issue with my unit itself. It is way too yellowish. Color calibration is always same for the same model from the software-side. Eg. Your's and your friend's phone. So it is a hardware issue. Good thing you requested for replacement. Flipkart will take a bit of time to get back to you on Electronics replacement, because they would like to help you troubleshoot first with the assumption that just something is set wrong and it is not a hardware issue. I requested yesterday and they got back to me today only. Just for information, I requested replacement for flushed buttons on side. I have a really hard to press power button and volume rocker. Replacement is on it's way. And yours will be soon too, nothing to worry.
Btw, how are the buttons feeling on your phone? Is it mushy or hard to press or something like that? Just so I know.
parth7667 said:
I have the same issue with my unit itself. It is way too yellowish. Color calibration is always same for the same model from the software-side. Eg. Your's and your friend's phone. So it is a hardware issue. Good thing you requested for replacement. Flipkart will take a bit of time to get back to you on Electronics replacement, because they would like to help you troubleshoot first with the assumption that just something is set wrong and it is not a hardware issue. I requested yesterday and they got back to me today only. Just for information, I requested replacement for flushed buttons on side. I have a really hard to press power button and volume rocker. Replacement is on it's way. And yours will be soon too, nothing to worry.
Btw, how are the buttons feeling on your phone? Is it mushy or hard to press or something like that? Just so I know.
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Yes thank you for reply i got my replacement approved and on it's way now. Will reach to me before 8th jan! Soo excited once again!
Read somewhere that a guy asked for the replacement for his yellowish looking display on moto g and got the same issue on new replacement unit (from Flipkart ofc)! I hope that wont happen to us. Fingers cross!
Talking about the buttons, they were hard on the first day but got lose just in 2 days after i started using it! My friend told me to be careful with buttons as they get very loose overtime!
Can you tell me when you got your moto g delivered to you?
Same old same old.
s.mihir94 said:
Yes thank you for reply i got my replacement approved and on it's way now. Will reach to me before 8th jan! Soo excited once again!
Read somewhere that a guy asked for the replacement for his yellowish looking display on moto g and got the same issue on new replacement unit (from Flipkart ofc)! I hope that wont happen to us. Fingers cross!
Talking about the buttons, they were hard on the first day but got lose just in 2 days after i started using it! My friend told me to be careful with buttons as they get very loose overtime!
Can you tell me when you got your moto g delivered to you?
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Received my replacement. Has the same yellowish tint, nothing too distracting though. And same old S#itty buttons. Very disappointed.
parth7667 said:
Received my replacement. Has the same yellowish tint, nothing too distracting though. And same old S#itty buttons. Very disappointed.
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yeah same thing! I also got it today! same yellow tint! and mushy buttons! I think the buttons were better on the previous unit! I'm thinking of keeping this now! what ure doing with ur device?
I saw that the same tint is found on the new one plus one! And also people are saying it goes away in 2-3 weeks! or by putting the phone in sunlight for 2 hours!
are you going for another replacement? Do they give refund??
s.mihir94 said:
yeah same thing! I also got it today! same yellow tint! and mushy buttons! I think the buttons were better on the previous unit! I'm thinking of keeping this now! what ure doing with ur device?
I saw that the same tint is found on the new one plus one! And also people are saying it goes away in 2-3 weeks! or by putting the phone in sunlight for 2 hours!
are you going for another replacement? Do they give refund??
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The screen doesnt have any issue, per say. But it is heavily warm (manufacturing is done with more than one screen providers at hand. My guess is, it's from another producer), and that is something I do not want. Besides that i have a few dead pixels. And considering those utterly crap buttons, I'm gonna go for refund. They do refund. But i'm not sure how that's gonna play out as i bought it in a buyback program. Let's see how it goes.
parth7667 said:
The screen doesnt have any issue, per say. But it is heavily warm (manufacturing is done with more than one screen providers at hand. My guess is, it's from another producer), and that is something I do not want. Besides that i have a few dead pixels. And considering those utterly crap buttons, I'm gonna go for refund. They do refund. But i'm not sure how that's gonna play out as i bought it in a buyback program. Let's see how it goes.
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Okey i think i'm gonna keep this phone! Because there is no other place to buy moto G which i want badly..lol