Hello,
I dropped my HTC One to a hard floor today, from height of less than 50cm (20").
The screen was on before the fall, battery was >90%, everything was working. After the fall, the screen was off, led off, nothing happening from any buttons.
I have tried long-pressing powerbutton, powerbutton+volume, no effect.
I have tried charging, no effect. Even the charging led doesnt work.
I also tried powering it on under bright light (?), no effect.
I had my bootloader unlocked, CWM recovery and Android Revolution HD rom installed (http://forum.xda-developers.com/showthread.php?t=2183023)
The phone had Nillkin protective case (http://mobilemate.yetaa.com/htcdopod/nillkin-htc-one-m7-hard-protective-case.html). I can see no physical damage on the phone, not even a smallest scratch..
Any ideas, what can I try to get it working, before sending it for repair? (Let's hope it goes for warranty. I really don't think it should die for such a small impact..) All ideas welcome!
*EDIT* My phone was working for a second, but broke again. In repair now.
If you connect this to pc, and you press Power, pc can recognize it?
Guich said:
If you connect this to pc, and you press Power, pc can recognize it?
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Click to collapse
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
tumik said:
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
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Click to collapse
Did you longpress power when it was connected?
Because some people resolved this problem...
Why do i think that the battery moved inside so it turned of
Sent from my soon to be HTC One using xda premium
Guich said:
Did you longpress power when it was connected?
Because some people resolved this problem...
Click to expand...
Click to collapse
Yes, tried now pressing it for a minute, still no effect. Thanks for your answer.
mhoss48 said:
Why do i think that the battery moved inside so it turned of
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Click to collapse
Thanks for your answer. Might be, that's also the thing that first came to my mind.. Too bad I don't think there is a way to check for that.
Bad luck bro myne fropped from four feet touch wood no problem
Sent from my HTC One using xda app-developers app
Hey! I just put it in a charger again, and after a minute I suddenly noticed that the charging led light up! I tried pressing the power button, and it booted to bootloader!
I then went to fastboot -> Reboot, to get it to boot normally..
There was a sudden flash of the HTC logo (boot logo). Lasted less than half a second, then it died again.
Now it seems completely dead again..
Low battery
Guich said:
Low battery
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Click to collapse
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
tumik said:
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
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Try to charge the phone for 1 hours...
Guich said:
Try to charge the phone for 1 hours...
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Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
tumik said:
Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
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Click to collapse
HI
greetings
just my 2cents here
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
shrex said:
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
Click to expand...
Click to collapse
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
same situation
tumik said:
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
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Click to collapse
I'm having exact same problems except I did not even drop my phone, the screen and phone went dead as I was using it. I've been charging it for hours, no response from any lights or anything. I have tried pushing the buttons to force a reset to no avail. When I plug it into my computer it does not recognize it or even acknowledge that it's there.
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
Good, i'm happy that your one works fine!!
Enjoy with this!!
Sent from One with Tapa4 Beta
tumik said:
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
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Click to collapse
Any advice? Mine still having same problem
tugesius said:
Any advice? Mine still having same problem
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Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
gemini002 said:
Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
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Click to collapse
Tried both several times. My computer doesn't even recognize that I've plugged a device in...what would that indicate. Can't get adb to see device either
from 2 week ago i installed new fw_4.19.401.8 and Arhd51 on my phone evrething work normal then after 2 days Suddenly the phone turn off i tried to charge it no led tried to hold power button and no flashing Home/Back button tried to let it at wall charging 1day and just a black screen no signal for life :crying:
Ehfida said:
from 2 week ago i installed new fw_4.19.401.8 and Arhd51 on my phone evrething work normal then after 2 days Suddenly the phone turn off i tried to charge it no led tried to hold power button and no flashing Home/Back button tried to let it at wall charging 1day and just a black screen no signal for life :crying:
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Click to collapse
Did you do a hard reset ? hold power + vol down for 15 seconds
Connect it to computer and open Device Manager. Does it show something like QHUSB?
Sent from my HTC One using XDA Premium 4 mobile app
clsA said:
Did you do a hard reset ? hold power + vol down for 15 seconds
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yes and nothing
danielr18 said:
Connect it to computer and open Device Manager. Does it show something like QHUSB?
Sent from my HTC One using XDA Premium 4 mobile app
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Click to collapse
no
have same problem.. luckily still under warranty.. sent to htc.. they replace the board
i had 20 % of battery left so i put it on charge so as soo as i plugged the cable in the mob got switched off and now its not turning back on please help !!!
kiwi101 said:
i had 20 % of battery left so i put it on charge so as soo as i plugged the cable in the mob got switched off and now its not turning back on please help !!!
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Click to collapse
try holding power and volume down buttons at the same time for 30s.
Does your phone vibrate ?
concoc said:
try holding power and volume down buttons at the same time for 30s.
Does your phone vibrate ?
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Click to collapse
i have tried that for song long it wont even vibrate i tried all kinds of reset. it doesn't show any led lights its completely doing nothing
kiwi101 said:
i have tried that for song long it wont even vibrate i tried all kinds of reset. it doesn't show any led lights its completely doing nothing
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is your computer recognizing the device?
I had the same problem T-Mobile replace it the next day.
Sent from my C6606 using XDA Free mobile app
my phone was working fine i left it charging when i wento to sleep i woke up at 4 am to check some running downloads it was 100% charged woke up again at 8am the phone is off doesnt respond to the power button even when i charge it it doesnt blink red the phone is just dead i tried holding the power button for 1 min and the power plus volume down and still no sign of life
i am on android revolution 71,1 i think
Same happen to me. Send back to service center, they change the motherboard. All ok now. Lucky still under warranty. ?
Sent from my HTC One using Tapatalk
Jokovich said:
my phone was working fine i left it charging when i wento to sleep i woke up at 4 am to check some running downloads it was 100% charged woke up again at 8am the phone is off doesnt respond to the power button even when i charge it it doesnt blink red the phone is just dead i tried holding the power button for 1 min and the power plus volume down and still no sign of life
i am on android revolution 71,1 i think
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Click to collapse
Try power + volume down while holding it near a bright light.
Sounds stupid but it can work in some cases, it's something to do with the proximity sensor stopping the phone from booting.
If that doesn't work then it's probably a hardware failure of some sort. When you connect it to your pc does it show up in device manager?
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
when plugging it in does it show qhsusb_dload in device manager?
Hello xda users,
Before 30 min my HTC One shut down for no Reason and now it wont start what can i do now?...
I tried to connect to PC ---nothing---
Draqz said:
Hello xda users,
Before 30 min my HTC One shut down for no Reason and now it wont start what can i do now?...
I tried to connect to PC ---nothing---
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Click to collapse
are you sure it's off ? hold power plus volume down under a bright light for about 20 seconds .. the bottom lights should flash and the phone will restart
clsA said:
are you sure it's off ? hold power plus volume down under a bright light for about 20 seconds .. the bottom lights should flash and the phone will restart
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It do nothing. Just nothing
Draqz said:
It do nothing. Just nothing
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and hooking it to your PC does nothing ? does the USB sound even play? is windows looking for a driver ?
clsA said:
and hooking it to your PC does nothing ? does the USB sound even play? is windows looking for a driver ?
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Click to collapse
Nothing just nothing everywhere still dead.
Draqz said:
Nothing just nothing everywhere still dead.
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Click to collapse
Try connecting your charger and let it charge for about an hour, you should see a red led near the top of the phone. Then try clsA's method with the light. It that still fails you probably have a dead battery and will need to replace it.
majmoz said:
Try connecting your charger and let it charge for about an hour, you should see a red led near the top of the phone. Then try clsA's method with the light. It that still fails you probably have a dead battery and will need to replace it.
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So i plugged the charging cable in and waited.... Now it shows nothing (like before) and today i charded my phone full and i just was under shower after i come back it was dead... But how and why? It cant be that the battery is dead cause i own it just for 7~8 months... (Bought New)
Draqz said:
So i plugged the charging cable in and waited.... Now it shows nothing (like before) and today i charded my phone full and i just was under shower after i come back it was dead... But how and why? It cant be that the battery is dead cause i own it just for 7~8 months... (Bought New)
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Click to collapse
Looks like your phone just won a trip to the repair shop. Either a bad battery or a failed motherboard. It happens, my HTC One x failed like that 3 weeks past the warranty. Was just sitting on my desk then turned off and never came back to life. At least, yours is still under warranty.
alray said:
Looks like your phone just won a trip to the repair shop. Either a bad battery or a failed motherboard. It happens, my HTC One x failed like that 3 weeks past the warranty. Was just sitting on my desk then turned off and never came back to life. At least, yours is still under warranty.
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Is that a problem that i got a Custom-ROM?
Draqz said:
Is that a problem that i got a Custom-ROM?
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Click to collapse
if the motherboard is dead its not a really a problem.
alray said:
if the motherboard is dead its not a really a problem.
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Click to collapse
Okey thanks so i send it on monday and hope for fast reparing because its my only phone :c