Crack/Line on Screen - Xperia Z1 Q&A, Help & Troubleshooting

Hi,
I just bought my Sony Xperia Z1 two days ago and everything's been great. I love it! Feels great to hold, pictures are great when shot in manual mode, looks great, etc. But, while taking pictures in my room, I noticed a white line on the edge of the screen right next to the volume rocker. I thought it was the picture but it turns out that it wasn't. This definitely was not here when I first turned the phone on so now I'm scared that the line is actually a crack and may worsen over time. And no, it's never been bumped into anything.

Well sorry for it happened same with me and I got my phone replaced thanks to ADP and it looks the same phone I sent for replacement...
Sent from my C6902 using xda app-developers app

sheksbear said:
Well sorry for it happened same with me and I got my phone replaced thanks to ADP and it looks the same phone I sent for replacement...
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
So your thing is still there? Anything bad happen or is it acting normally?

Ive dropped my phone flat on the screen once, and on thw top right corner once, screen is intact! Lucky me, waiting for my case from eBay to arrive
Sent from my C6903 using Tapatalk

MeshMage said:
So your thing is still there? Anything bad happen or is it acting normally?
Click to expand...
Click to collapse
well i have got a fresh piece from Sony and its working great...

shteren said:
Ive dropped my phone flat on the screen once, and on thw top right corner once, screen is intact! Lucky me, waiting for my case from eBay to arrive
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Lucky!
sheksbear said:
well i have got a fresh piece from Sony and its working great...
Click to expand...
Click to collapse
Ohh. I should probably go to Sony before it gets worse.

Related

Screen extreamly white/faded. UPDATED: included video

I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
Edit: For everyone who think i edited it..... http://www.youtube.com/watch?v=2NkRSP2aKQI&feature=youtu.be
****.......yer your gonna want to return that.
Sent from my Nexus 7 using xda premium
Photoshopped. Look at the bottom left of the screen.
Sent from my Nexus 7 using xda app-developers app
ndeer44 said:
I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
Click to expand...
Click to collapse
nice photoshop... trollerama.
theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
Click to expand...
Click to collapse
That is probably just from the camera moving while taking the picture. I've seen at least one other user with a screen that bad. So it may be real.
Mine was looked white and faded at first, however nothing remotely that bad. After about 3 days it seemed to get better. Though it seems most times when I play a video it gets white and faded again, but goes away a few seconds after leaving the video app.
But something that bad, I'm not sure if that'll look normal after a few days or not.
theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Good catch. 'shopped indeed.
I love when people actually put in effort to troll.....
ndeer44 said:
I saw another post from gamestop but I received mine from play store. And mine seems to be an extreamly bad case: see the picture. Barely useable since its so white. Anyone seen this problem / have any ideas? Also, has anyone had to get a replacement from the play store and have any information about it? Do you get a brand new one?
Click to expand...
Click to collapse
I call Photoshop shenanigans
Sent from my KRAKD Nexus 7 using xda premium
themassofthesun said:
I call Photoshop shenanigans
Sent from my KRAKD Nexus 7 using xda premium
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Click to collapse
Really? give me two seconds and ill upload a video
The screen should look good. I downloaded the display tester app and checked. The saturation is great and even the blacks were awesome!
My life for Aiur
theoneofgod said:
Photoshopped. Look at the bottom left of the screen.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Heres a video...http://www.youtube.com/watch?v=2NkRSP2aKQI&feature=youtu.be
Its really ****ed. I havent even moved it out of my room. worked perfectly for the first week then this randomly happened.
I dont know why it looks so bright, it was only on 50% but persists no matter what brightness
Screen is good compared to what? My screen has awful gamma
Sent from my Galaxy Nexus using xda premium
Don't know if its from being used to my galaxy nexus or what but the screen is not impressive at all
Sent from my Galaxy Nexus using xda premium
I really dont know why the screen doesnt line up, maybe i was holding it at an angle or something, but its legit just watch the vid
I wonder what would happen if you play a video, like the Transformers movie. My screen gets worse after playing videos, but then clears up (though never really looks completely good).
Ravynmagi said:
I wonder what would happen if you play a video, like the Transformers movie. My screen gets worse after playing videos, but then clears up (though never really looks completely good).
Click to expand...
Click to collapse
Same thing happens regardless of what im doing. After like 5 minutes of staying on it will only half as bad, but whenever i turn the screen off for more than 2 minutes it goes back to this
So same thing just started affecting me today. First let me start out that I've had 0 issues until today. Went to try one of the root kits and got my N7 rooted updated SU and restarted now its washed out just like whats shown by OP. Could be coincidence who knows. Is this a common defect that takes time to occur?
I bought mine on Monday from office depot. It was great until Thursday morning when it started this exact problem. I'm going back to office depot to exchange it tomorrow. My mom bought one from the Google play store and she hasn't had any of these problems.
Sent from my Nexus 7 using xda app-developers app
That is defective. Exchange it.
Same problem here. It was fine since I got it and now the screen is all washed out.
search for the thread of "screen burn in + washed out", you will find more information on RMA there. I had the same issue and received my replacement in 4 days. the left side of the screen is still a bit lifted on the new one, but that is nothing compared to white out screen.
Sent from my Nexus 7 using XDA Premium HD app

NFC sticker

My NFC sticker became scratchy and ugly.I was thinking of removing it.
Anyone did this?
Sent from my C6603
I took mine off straight away, I dont think it has a use other than letting you know it has nfc. It came off pretty easy. Pretty much fell off.
Sent from my C6603 using xda app-developers app
Remove it its just for guidance
Sent from my LT26i using Tapatalk 2
DarkKrypt said:
Remove it its just for guidance
Sent from my LT26i using Tapatalk 2
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Click to collapse
Which NFC sticker? You got it in the box?
Its the sticker thats stuck on the back of the phone.
Sent from my C6603 using xda app-developers app
the one on the back of the phone as steve17harris said.
steve17harris said:
Its the sticker thats stuck on the back of the phone.
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Click to collapse
Oh my. I thought that was the nfc sensor itself sticking out.
/me slaps forehead.
Verstuurd van mijn C6603 met Tapatalk
take dat ***** off dude ))
I think Sony should have etched the NFC logo in the same way as the Xperia logo...
SF
Thanks for the tip. The sticker became ugly after only 2 days. Nice to read that I could take it off. The back looks a lot better without.
Sent from my C6603 using xda app-developers app
I really don't understand why sony puts those ugly stickers on the back. Ok, it has NFC, we got it
Maybe they thought it was too damn sexy without those?
I think it's better then embedding the nfc logo into the phone.
Sent from my LT26i using Tapatalk 2
Retxud said:
I really don't understand why sony puts those ugly stickers on the back. Ok, it has NFC, we got it
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Click to collapse
Same reason why every company thinks it's necessary to put all those stickers on laptops in front of the keyboard... Very annoying for sure!
Retxud said:
I really don't understand why sony puts those ugly stickers on the back. Ok, it has NFC, we got it
Maybe they thought it was too damn sexy without those?
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Click to collapse
It shows the placement of nfc, I think
Sent from my C6602 using xda app-developers app
Sushifiend said:
I think Sony should have etched the NFC logo in the same way as the Xperia logo...
SF
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Click to collapse
+10, yep I though this had something to do with the workings of NFC, because it is hardly a sticker . When and if I remove the rear screen protector I will remove it.
danw_oz said:
+10, yep I though this had something to do with the workings of NFC, because it is hardly a sticker . When and if I remove the rear screen protector I will remove it.
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Click to collapse
is there any problem if i remove it ?
mspl said:
is there any problem if i remove it ?
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Click to collapse
No. The NFC unit is built into the phone, removing the sticker doesn't cause any problems.
Retxud said:
I really don't understand why sony puts those ugly stickers on the back. Ok, it has NFC, we got it
Maybe they thought it was too damn sexy without those?
Click to expand...
Click to collapse
Yes you are right! NFC has a pretty low range than Bluetooth and placing it at the right spot should trigger the beam, slight movements can cause connection termination (i mean even a slight movement) so it's appropriate to show people where the chip is actually placed so you need not touch everywhere and see. That's what for the sticker is and after you know where it's placed, you can remove it safely.. I did too, no probs in that!
TechGuru_x10 said:
It shows the placement of nfc, I think
Sent from my C6602 using xda app-developers app
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Click to collapse
Sent from my C6602 using xda app-developers app
Sushifiend said:
I think Sony should have etched the NFC logo in the same way as the Xperia logo...
SF
Click to expand...
Click to collapse
I'm glad they didn't, the NFC logo is one of the worst logos ever. I would have been very unhappy if I couldn't remove it
Hahaha wtf, for about 2 months I used to think that the NFC sticker on the back was the actual NFC chip and I was panicking because it kept getting scratched, then just about 5 minutes ago it sort of moved to an angle and I was like 'wtf, pretty sure a chip isn't meant to move like that'. Then I knocked it with my nail and it just fell off. Now I feel like an idiot haha, for the whole time I was doing the best I could to take care of it, now I've realized I've spent 2 months looking after a sticker...

Aaand it's broken

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
Sent from my HT****CONE using xda developers app
Someone maybe got a hold of your phone and dropped it then put it back?
Sent from my Evo 3D CDMA using xda app-developers app
Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
Sent from my HTCONE using xda app-developers app
Wouldn't want to shake your hand sounds like you have a mean death grip
Sent from my HTCONE
I hope you have insurance.
Sent from my HTC ONE using xda app-developers app
If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.
Pics or it didnt happen...
Sent from my T.A.R.D.I.S
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app
gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app
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Click to collapse
Lmao.... But teacher... My cow ate it!
Sent from my T.A.R.D.I.S
motoelliot said:
Pics or it didnt happen...
Sent from my T.A.R.D.I.S
Click to expand...
Click to collapse
When I get to work tomorrow I will post
Sent from my HTCONE using xda app-developers app
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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Click to collapse
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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Click to collapse
I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
Sent from my HTCONE using xda app-developers app
gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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Click to collapse
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
Sent from my HTCONE using xda app-developers app
eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
Click to expand...
Click to collapse
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app
gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?
I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.
felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
Click to expand...
Click to collapse
this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

Seems like something is inside my phone

Took a picture earlier and I noticed there is something odd looking towards the top part of any pictures I take. Even shows up when I have the camera up.
Time for warranty I suppose.
See attached.
A small UFO
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
A small UFO
Sent from my Nexus 7 using xda app-developers app
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Aliens!
Crusher16 said:
Aliens!
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Ha! My wife and I watch that show just for the laughs!
Sent from my HTC One using xda premium
Crack in the lens cover?
Sent from my HTC One using Tapatalk 4 Beta
its the gods!
Get it replaced. Seems like an issue with the magic eye of the lens. It's probably damaged or a dirt got inside your phone and made it's way to the eye.
Or could you try to lightly tap the phone in your palm? It might get off the eye also but of course it's still there inside so kinda annoying.
gustav30 said:
Crack in the lens cover?
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
No crack in the lens cover.
Riyal said:
Get it replaced. Seems like an issue with the magic eye of the lens. It's probably damaged or a dirt got inside your phone and made it's way to the eye.
Or could you try to lightly tap the phone in your palm? It might get off the eye also but of course it's still there inside so kinda annoying.
Click to expand...
Click to collapse
TMobile is already sending a new one out to me
Interesting. Did you have insurance on the phone?
Sent from my Rooted HTC One. Boom!
vecchioni27 said:
Interesting. Did you have insurance on the phone?
Sent from my Rooted HTC One. Boom!
Click to expand...
Click to collapse
I do, but they are doing a warranty exchange. Should have the new one tomorrow.

Strange vibration rattle

For around a week now i've had a strange rattle when I press the capacitive keys for example backing out of an app it vibrates but theres a little rattle noise coming from it, it's hard to explain but definitely not normal. Anyone else had this? I've never dropped my phone and take good care of it.
Yep. Had to send my phone in for repair, bad vibro motor. Got it back in 3 weeks, all fixed. Hope yours is quicker than mine was.
Sent from my C6903 using XDA Premium 4 mobile app
HarpingOn said:
Yep. Had to send my phone in for repair, bad vibro motor. Got it back in 3 weeks, all fixed. Hope yours is quicker than mine was.
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yea i'm not going to send it off, I can deal with it, just annoying man.
Soon as the oneplusone drops properly and not on this invite crap i'll be flogging this for that so may send it off then so i know i've got a fully stock and working Z1.
Cheers m8.

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