Sensor trouble need help - One (M7) Q&A, Help & Troubleshooting

I got a secondhand phone that's giving me trouble with the light sensor,it keeps my phone to sleep for no reason or leaves it in sleep mode even when hit the power button .
I read about other phones that had the viper one Rom and have the same problem.
I need advice or help because I'm am thinking of changing the sensor but it might not be the problem.
Please help
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Related

Should home and back be illuminated ?

My home and my back arent illuminated I'm sure they were when I got the phone
Reviews show them lit .. before I ring 3 for a replacement I want to check
Thanks
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cover the 2 sensors on the top left with a piece of folded paper or something, do they light up?
Ah yes .. I'm sat under a bright light doooh thank you
Thought my home and back was faulty . It sometimes is less responsive than other times (double tap to get multi apps ) but I'm presuming that's a software glitch
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Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Cool I'll relax then and stop worrying my phone is faulty. Big thanks
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I would monitor how you go with pressing the buttons, it may be a glitch, but i know when i'm using mine, i am often off the button when i press it, being used to the One X for the last year, the buttons are further to the edge, so automatically i have been pressing further out than the actual buttons are.
I always turn mine off. Just saying lol
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I have been careful to hit in middle and it's working on now thanks
Turned what off ?
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The back lights. Find them annoying
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craftycarper1 said:
Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
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The capacitive area is in fact VERY small. Just barely bigger than the Home and Back icons themselves. Precision touch is required and is why I suspect some think its not responsive
arknailed7754 said:
The back lights. Find them annoying
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How do you turn them off ?
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I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
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arknailed7754 said:
I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
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Yes , "keyboard backlights" work perfect ! i used it to turn off my capasitive button.
There is no way in settings?? Only by apps?
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Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
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onlinejobwork said:
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
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Click to expand...
Click to collapse
Try this, http://forum.xda-developers.com/showpost.php?p=39498430&postcount=7
Seems that the One has very small area of touch for buttons, so probably not software problem.
Turn on vibrate and you will realise how small of an area we have .. seems the way it's been designed and not a bug . Vibrate assists because you know when your missing now don't have the issue
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Back button stucking sometimes

Has anyone problems with the back button? Mine is stucking sometimes is that a software problem?
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Seem to be a common issue
http://www.youtube.com/watch?feature=player_embedded&v=7v5Oc5-7rbA
Will they come a fix son?
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iliasker said:
Will they come a fix son?
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Click to expand...
Click to collapse
I have talked to HTC customer, they say HTC will fix this in next update.
Is this a widespread issue, happening to everyone?
I noticed when I was restoring apps using Carbon from my Nexus 4, the repeated act of installing an app from the market, then pressing back to return to Carbon, my back button would not respond and I'd have to either wait 15-45 seconds, or turn the screen off and on.
I have since had the back button stop working while using Tapatalk, Blinkfeed etc, any app that causes heavy use of the back key to, well, go back!
I am reluctant to unlock the bootloader and try ROM's based on a newer base if it isn't known to fix the problem, as I don't want any difficulty returning my handset if the fault is hardware. Current ROM is stock 1.28.401.7
Cheers!
I thought this was a hardware fault not a software fault ?
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Simulate battery pull problem

Has anyone else had trouble doing simulated battery pull? Ive done it before but when I just went to try it, it gets to 1 sec and doesnt reboot. Even held 30 secs longer and nothing. Anyone have any idea why that is? Will it only allow simulated battery pull when phone freezes?
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Needs to be in a brightly lit place.
gunnyman said:
Needs to be in a brightly lit place.
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Im in a room with a light on but, when I angled it up toward the light so it would get better lighting..sure enough, it worked! Thank u
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I had to have the sensor in front of my laptop when I was doing stuff in the dark.
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Weird how the proximity sensor can effect the powering on/off of a device. Never had that probem before. Then again Ive only owned one other phone without a removable battery. Had the htc 4g lte for a short time before getting this htc one. Is this just a software "glitch" that could be fixed with an software update or something in the htc one hardware?
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Sad part is, wasnt long ago I read somewhere on xda how someone was told to do the bright light when they couldnt get their phone to power on and it worked. Never dawned on me to try that to restart it..well simulate battery pull anyways. Never seems to restart (maybe Im just impatient lol) without pressing power to get it to boot back up.
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Never own a phone with build n battery so this is new to me. But cool tip I will remember this.
You just aim the light sensor but the speak to a bright light and press n hold power?
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xile6 said:
Never own a phone with build n battery so this is new to me. But cool tip I will remember this.
You just aim the light sensor but the speak to a bright light and press n hold power?
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Yep if you want to do a simulated battery pull or have trouble doing it or getting your phone to power on. Just hold phone (sensor part anyways) under bright light and it should work
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htc did this to prevent accidental button combos while in pocket/bag
skinsfanbdh said:
htc did this to prevent accidental button combos while in pocket/bag
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Click to collapse
Wondered why it did that. Thanks for the info.
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Volume up stops working.

Yesterday my phone's volume up stopped working so I googled to see if there was a fix. Some had suggested unticking fast start up and rebooting didn't work tried soft reset didn't work then later it just started working. So tried it again tonight and it's not working again, so does anyone else know if it's software or hardware or any suggestions of what to do thanks.
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Think it might be hardware because if you shake it it normally starts working again dreading having to send off for repair been reading about some real horror story's .
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cokey77 said:
Yesterday my phone's volume up stopped working so I googled to see if there was a fix. Some had suggested unticking fast start up and rebooting didn't work tried soft reset didn't work then later it just started working. So tried it again tonight and it's not working again, so does anyone else know if it's software or hardware or any suggestions of what to do thanks.
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Click to expand...
Click to collapse
How about you try the built in diagnostics: in dialer type *#*#3424#*#* then select "Button Test" and run it.
cokey77 said:
Think it might be hardware because if you shake it it normally starts working again dreading having to send off for repair been reading about some real horror story's .
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Yes going to try it but would that tell me anything useful apart from there's a problem with it never used it before.
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cokey77 said:
Yes going to try it but would that tell me anything useful apart from there's a problem with it never used it before.
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Click to expand...
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I guess if it fails the button press, then it's most likely a hardware fault, and not much you can do to fix it
It should still be under warranty so will take it back next week hopefully they can fix it but dreading handing it over incase it comes back in worse shape then when it went.
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If anyone reads this from the UK what's the best way to send phone off for warranty repair through shop where i got it from phones4u or HTC UK or HTC international need some advice before it goes on it's journey for repair. Also time frames of how long it normally takes would be nice. Iam hoping they tell me to send it somewhere locally for repair but doubt it very much, had a Nokia years ago wich went to a local place for repair but don't think they do that now.
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[Q] HTC Desire C won't turn on! Help!

Hello i bought this HTC Desire C phone which doesn't turn on and when i charge it no light appears; green or orange! I bouht it in a carboot sale so don't know any background info. However i might be able to contact them again if need be.
All she said was one morning it just wouldn't turn on.
When i plug into computer it try's installing drivers but fails as unknown device.
Hope someone can help.
p.s I'm running windows 7
Lewiswatson99 said:
Hello i bought this HTC Desire C phone which doesn't turn on and when i charge it no light appears; green or orange! I bought it in a carboot sale so don't know any background info. However i might be able to contact them again if need be.
All she said was one morning it just wouldn't turn on.
When i plug into computer it try's installing drivers but fails as unknown device.
Hope someone can help.
p.s I'm running windows 7
Click to expand...
Click to collapse
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Check the Desire C forums for installing drivers on anything on Windows 7 upwards, or if available use Windows XP
Have you tried to enter recovery/boot?
Hold Volume- and Power button and you should get some feedback (either it enters boot or nothing will show up)
If there's no response try without the battery in and plug in USB, even that I think should get some response, if not try key press and then plug into USB (plugging USB in first will try to charge battery immediately and ignore expresses)
LED doesn't really show up much even when charging, I think I've seen mine lit 2-3 times.
Bashing away at my HTC Desire C
---------- Post added at 04:20 PM ---------- Previous post was at 04:18 PM ----------
*boot should read HBOOT*
Bashing away at my HTC Desire C
Ok I'll try that now and report back. Thanks for the help.
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I did try with battery in but didn't work so will try it without
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Tried all three ways and all possible way you can do it but after pressing volume down and power button. It hasn't shown anything? Do you think its a new battery? I'd rather not spend the money to buy one but if that's the only other way.
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I think you got rippex off bud
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Why do you think that mate? Just want some info, thanks
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If there's no response trying to get any response (even just using No Battery, USB and power on) then it's probably damaged or bricked, take it back because it'll be the unit itself not the battery
Bashing away at my HTC Desire C
Before you said I bought a new battery and found out today it didn't work. Is there anyway I can fix it because I'd love to start using the HTC Desire C? Hope someone can help. Thanks
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I wouldn't even consider it unless you have the use of JTAG and a fair bit of programming/electronics knowledge and to be honest, if it's not at least lighting the screen OR vibrating when it boots up (if it does boot at all ) I'd stick with taking it back and getting your money back, it could cost you more fixing it than getting a working second hand unit
Ok thanks for your help, I'll have to try and take it back. Thanks
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