Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Click to expand...
Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
Has anyone been able to dispute a repair charge and does anyone know if there would be charges if the power button was not working?
I just want to share my story and am wondering if investing $400 of repair charges on top of a $530 phone is worth it.
4/7/10 - Purchased N1 (Compatible with 3G on AT&T U.S.) from Google Webstore.
6/7/10 - Begin having 3G data & phone signal loss in New Orleans. Contacted AT&T and was told they were having tower issues in the area. Spent one week using 2G instead.
6/13/10 - Went to AT&T store to check on service. Got a brand new SIM card that worked on another phone. At this point, carrier issue has been ruled out
6/14/10 - Phoned N1 support, performed a master reset and then got transferred to HTC for warranty support. It was either replacement or repair. Chose replacement option.
6/17/10 - Received replacement phone and shipped my original phone back to them the very next day.
6/23/10 - Received email for a $196(!) repair quotation. Phoned into HTC support and was told that it was a customer induced motherboard damage. I asked for more details on the damage & charge, and customer service said that they need information from the "warehouse" and get back to me. Never heard back from CS.
7/10/10 - New replacement phone shut off by itself and could not be powered back on.
7/11/10 - Called N1 support and performed master reset which did not work. Got transferred to HTC support but a case cannot be opened because the previous case was still outstanding. The customer serivce rep confirmed that the case notes stated that I had called for more information, and they were supposed to get back to me. I was told that I need to talk to a supervisor for further support and they do not work on weekends.
7/12/10 - Called HTC support and spoke to a supervisor. Basically she told me that my options are
my options are either to pay the $196 and close the case or wait up to 48 hours to get the details back from the "warehouse". Either way, no replacement can be processed until the previous case is closed. I was told that there is no way to:
1. Get the open case closed temporarily so a replacement for my current issue can be dealt with.
2. No other person beyond the supervisor(s) I can talk to.
3. No way to escalate to the wareshouse to speed up 48 hours needed on getting the previous repair details.
4. No one can do anything else for a customer who is going through an exception situation.
5. No clear instructions on how to dispute a repair quotation.
All customer service reps sounded pleasant but HTC has procedures that do not support customer satisfaction. Here are somethings that I find completely unsatisfying. Neither phones have been rooted, tempered with, dropped, or water damage on neither device.
1. First let's talk about 2 defective phones.
2. Sending repair quote to customers demanding payment without more information is unacceptable.
3. Blaming customer for self-induced damange while there is a known 3G issue for the N1.
4. Not getting back to customer on repair details is also unacceptable.
5. Not being able to open more than one case is absurd. In my situation, we're dealing with 2 different issues but for some reason, one is related to the other in the system.
6. Where is the repair charge dispute process documentation?
7. The is no exception to the "normal" escalation process is a huge gap. Basically I was told that after the supervisor level, it goes to the "warehouse". No one can talk to the wareshouse without going through the 48 hour escalation process.
8. Tell customer that damage maybe water related when the battery has no record of such.
You studiously do not deny self induced damage.did you break it? We're not here to play guessing games.
Sent from my Nexus One using XDA App
Hi
I faced a similar situation as you. My power button went wonky and I sent it in to HTC for servicing. It was a very tiring ordeal for me.
The HTC support (in Singapore) kept insisting that my motherboard needed a replacement and they wanted to charge me for it as I had an unlocked bootloader and was unable to claim warranty.
I kept arguing with their phone support that I just wanted my power button fixed and I was skeptical that that required a motherboard replacement. They kept insisting that I needed to replace my motherboard in order fix the power button.
As I was getting nowhere with phone support( I spent 3 days arguing with them) I made a trip down to their service center to try to speak to the engineer actually servicing my phone.
Had a similar argument with the CSO there who repeated the same BS to me and finally said she will go inside and have the engineer come out to explain further. So I waited. After several minutes (of which i believe she was informing him that there was an angry customer outside), she emerged alone and said they will wave the charges for the button repair.
Do you know what disgusts me the most about this entire ordeal?
When i finally received my phone back from them, they repaired my power button but my boot loader remained unlocked!
They did not need to replace my motherboard!
IMO, HTC simply wanted to replace the motherboard cos I had an unlocked bootloader. What better way to make easy money then to milk me with an unnecessary but expensive repair simply cos I voided my warranty. It' s unethical and personally, HTC has lost any future business from me.
It ironic as I bought my phone from Google.
caysman said:
You studiously do not deny self induced damage.did you break it? We're not here to play guessing games.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I'm putting my money on an unlocked bootloader
No I have not unlocked or rooted neither phones. My replacement N1 received the Froyo push. I did not even install it myself. Seriously there was no tempering, dropping, or water damage on neither device.
I would agree that HTC is passing repair charges to customers because it makes good business sense. It'll be highly unlikely that I am going to purchase another HTC phone.
TangBiz said:
All customer service reps sounded pleasant but HTC has procedures that do not support customer satisfaction.
Click to expand...
Click to collapse
Exactly my thought. I've had my phone repaired for almost a whole month now and I still have no hope of getting it back.
The customer service is nice but they are absolutely useless. Everything regarding the actual status of the phone has to be initiated by the escalation team or warehouse, and I highly doubt that they give a **** of the customers.
TangBiz said:
No I have not unlocked or rooted neither phones. My replacement N1 received the Froyo push. I did not even install it myself. Seriously there was no tempering, dropping, or water damage on neither device.
I would agree that HTC is passing repair charges to customers because it makes good business sense. It'll be highly unlikely that I am going to purchase another HTC phone.
Click to expand...
Click to collapse
Has this been resolved?
If you haven't unlocked the bootloader, then there's no reason to charge you for the repair. Definitely talk to a supervisor and don't be afraid to insist that the phone if fully covered under warranty and they need to replace the unit or repair it.
I guess HTC support is 50/50, i've read that many HTC sends over a new phone the next day i guess it depends on certain malfunctions they do that. You should find out on what malfucntions do they send phones right away, and claim that as the problem.
KidTech said:
I guess HTC support is 50/50, i've read that many HTC sends over a new phone the next day i guess it depends on certain malfunctions they do that. You should find out on what malfucntions do they send phones right away, and claim that as the problem.
Click to expand...
Click to collapse
I'm getting my rooted/unlocked phone repaired for free. So yeah, it really is 50/50!
My headphone jack started wigging out and thinking there was a headset plugged in when there wasn't. I also explained that I started to see dust coming in underneath the screen in the bottom left corner.
I opted for a replacement. I got it the next day. New one is great. Bootloader was unlocked and no charge was issued.
I would be livid. How old was the original phone with the "broken motherboard"? April? Well all hardware defects are covered up to 1 year. If the phone casing shows no physical signs of abuse yet the motherboard is broken... then that is a ringer that it is a manufacture defect.... especially if you'd had the phone for 2 months.
If there are no signs of physical damage and the water sticker is clean then you have full entitlement to your warranty. This includes motherboard replacements.
Hi,
Last week my Optimus 2x was a bit unlucky. It burned charging port.
Everything will be fine but I had Django Manouche ROM.
Ofcourse my first though was to change rom for orginal one and then send it to LG for repair. Unlucky computer connection port is same that just burned.
So without thinking, I send it to LG Poland. After few days I got negative answer - Rom was changed so they wont repair.
Nowadays I'm arguing with them to get explanation, how its possible that USB charger that i used is still working, phone is working (if it have battery juice) and they are saying they won't repair it because of ROM change.
Is anyone here know, is it possible that drivers from kernel burned my charging port ?
Maybe its bigger problem and not only mine phone can have this issue ?
I looked in this file: "https://github.com/CyanogenMod/lge-kernel-star/blob/jellybean/drivers/power/su660_battery.c" (My acc dont have 10 post so link is like this). Obviously its reposible for battery but i think many ppl is using it in his kernels (probably even LG) and it should work.
Best regards
Cameleeck
PS. I asked LG for answer which exactly file could destroy my device. I will be reporting what they answered.
LoL, blame yourself. If you agree to use a non manufacturer aproved software, he has no obligation to provide you with any warranty. Whatever the cause of problem may be, service guys cannot even diagnose the phone as custom rom is there and they have no obligation to clean your rom mess, as it is wasted unpaid labour time for them. Don't you understand that each kernel mods can cause some sort of hang up with resulting endless charging without temp thresholds? Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
So let us call it death at frontlines...
Sent from my HTC One SV using xda premium
I understand risk that i took. Well it can happen, actually i wanted to change this phone But still there can be tons of ppl using some kind of soft that can be risky - as a developer i want to provide some help for a guys that still can have wrong software. So thats why im asking about help and about drivers.
And if we talk about expenses:
Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
Click to expand...
Click to collapse
They said they can repair it at cost about 200 euro - so probably this price is much bigger than couple of drinks in bar
Still, my questions didnt change.
If someone had this kind of issues or just made some tweaks in battery managment/charging in Android that can explain or even make direction where to look please left here some response.
Then maybe I will apologize to C++ and can make some patch for kernel or even better: maybe there is someone that can make it on his own.
Guaranty says that changing soft voids it, so nothing will help there.
Mam do zaoferowania LG 2X, bo obecnie mam dwa
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Ferrum Master said:
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Click to expand...
Click to collapse
Uhm, well i think thats all a oint of how much the ROM is altered and is it close to stock ROM. although it´s important whats broken.
And the most important thing is how obliging the customer service is.
For Example. i used to own an Sony Xperia Mini Pro. I Messed around with a couple of ROM´s and during this procedure somehow my touch driver faded away. Well there was warranty on it and the actual ROM was ROOTED AND CUSTOM but very close to stock.
I send it in and after the short service time of 6 weeks Sony said that they Can´t repair the device but they are giving me the actually worth oft the phone back. (so i lost 20€ from original price)
That´s that.
On the other Hand there are Ways to Prevent users from F***ing up the system
I owned an Alcaltel onetouch (don´t remember the number) with every update Alcatel Killed Root accses with every update the Good dev´s who worked on this phone must find a new way to get Root.
This Part is to the OP
But besides all That. Android is an open source system and everybody who uses a Custom Rom and OC the Phone or Alter the Kernel should not Cry when its broke. You know the risk guys if you root and customize a phone with warranty don´t expect the Producer to help you if you f**k up the phone with obviously things like OC or Fast Charge -Fast Charge i don´t get this anyway i charge my phone over night thats that i thin 6 hours are enough time so i don´t need a phone charged in 30 min -
Did you know that you can cause you cell to - in worst case every - Explode because of fast Charging?
All Limitations the Producer makes are mostly to prevent such thing as overheating and whatnot. Just because you can OC the CPU to 1,4 Ghz doesn´t mean you have to. Do you think when your heart beats all time on max BPM you will life long? think about that.
I used to own a HTC Desire HD there where models where you could OC from 1Ghz stock up to 1,8 Ghz seriously would you try it?
Well that really grinds my gears today ^^
Odp: [Q] Battery driver and charging port burned
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
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But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
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Yes this might be an option rayman96 but OP has to be sure that´s there no other way.
Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
Sent from LG 2X using Tapatalk 3 Beta
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But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
tonyp said:
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
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Interesting, can you provide me source which says rooting does not voids warranty?
Edit: sorry, i missed it somehow
Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.
squirrelbo1 said:
Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.
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Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk
XDA_h3n said:
Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk
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The problem is that it has no battery left what so ever. I can't do anything to resolve the situation from my end. I am reliant on them fixing something that is their fault.
As for taking it to another shop, well I'm in London so I imagine they send them all to the ashfield in kent centre. I could try I suppose.
They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.
If the phone was completely dead, how did they determine the phone had unlicensed software on it?
IAmSixNine said:
They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.
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I was under the impression that ARHD used the stock kernals ?
As for their fault its a hardware failure, that is very very unlikely to have been caused by a custom ROM.
As for the charger it was the one that came with the phone.
Hi, all!
I've never thought I will write this story on some forum but now I'm totally clueless what should I do...
I was a happy owner of Z1 Compact with root and Android 4.1.1. After one year the headphone connector stopped working.
Official repair gave me a Z3 Compact in return. Cool!
After 5 months the jack connector started pausing the music, later one channel stopped working. Phone was rooted and running 4.1.1 same as previous. I've sent it to official repair centre and it returned 2 days later. Broken. Touch screen is not registering touch, image on the screen sometimes flickers and shifts to 3 different colors (broken motherboard?).
Oh, and headphone jack is still broken.
After contacting Sony and repair centre I was told that my warranty has ben canceled because of unauthorized changes in phone (root? they never told me).
I've exchanged emails for over two months and nothing. I've lost my phone.
What do you think, what should I do? I'm afraid that if I go to court I will be smashed to pieces by their lawyers and it will cost me much more than a new phone...
milu_ said:
Hi, all!
I've never thought I will write this story on some forum but now I'm totally clueless what should I do...
I was a happy owner of Z1 Compact with root and Android 4.1.1. After one year the headphone connector stopped working.
Official repair gave me a Z3 Compact in return. Cool!
After 5 months the jack connector started pausing the music, later one channel stopped working. Phone was rooted and running 4.1.1 same as previous. I've sent it to official repair centre and it returned 2 days later. Broken. Touch screen is not registering touch, image on the screen sometimes flickers and shifts to 3 different colors (broken motherboard?).
Oh, and headphone jack is still broken.
After contacting Sony and repair centre I was told that my warranty has ben canceled because of unauthorized changes in phone (root? they never told me).
I've exchanged emails for over two months and nothing. I've lost my phone.
What do you think, what should I do? I'm afraid that if I go to court I will be smashed to pieces by their lawyers and it will cost me much more than a new phone...
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Click to collapse
Sorry, I know it's not very helpful, but I would recommend always removing root and restoring to stock firmware before sending any device in for warranty work. I hope someone can help, but I would say that Sony now have your IMEI blacklisted and you're scuppered.
Maybe try with the shipping company and see if it's insured up to a certain amount perhaps?
Cadabena said:
Sorry, I know it's not very helpful, but I would recommend always removing root and restoring to stock firmware
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I have thought about it but decided against - based on two previous cases when they didn't care about the root...
Hi @milu_ , here is direct from sony:
Code:
Is the repair will cost?
If the problem is covered by warranty, repairs will be free.
If the problem is not covered under warranty or if the device is out of warranty, you will get a quote for the cost of repair. If you do not want to pay for the repair, we will return the device at a cost of 28.58 EUR. The cost includes the exam fee, shipping and administration.
After selecting the device can access information about the warranty and some price indications repair out of warranty.
So basicley , ask Sony to send you the phone as it is !.. You only be charge of 28 euros for check the phone and shipment !
Then remove the root and send it back
sebaa123 said:
Hi @milu_
So basicley , ask Sony to send you the phone as it is !.. You only be charge of 28 euros for check the phone and shipment !
Then remove the root and send it back
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Hi, thanks for input The problem is that I have received the phone back. They didn't ask me for any money for shipment or repairs. They've just sent it back and canceled my warranty.
I've asked them why they didn't ask me for money for the repair. They didn't mention anything that would resemble a answer to that question in around 20 emails we exchanged.
I've asked them if I could send the phone to them for repairs that I would pay for. They replied that my warranty is no longer valid. One woman from Sony (to whom i talked on the phone) said something along the lines "sorry but now you have no business with Sony" and the case is closed.
i always re-flash my Z3 compact before i send it to repair
Try getting legal or consumer advice from wherever deals with this kind of thing in your country.
Here in the UK although they could try and cancel the warranty, it doesn't remove automatic consumer protections under law. Sony would have to prove rooting caused the defect, otherwise they are still liable for the repair even without warranty.
But this would have to be done all in court, and most will not want to bother (even though county court is actually pretty cheap here and easy to do).