Issues with 4.3 and 4.4.2 upgrade ? - Galaxy S 4 Active Q&A, Help & Troubleshooting

I don't know if any of you have this issue from 4.3, but from 4.3 the apps in my phone crashed randomly, which would lead to the entire phone crashing.
This is a new S4A phone that I received from insurance company after I lost my 4.2.2 S4A, which ran faultlessly with custom launchers and rooted.
So this new phone I dare not to run anything special but still the phone apps crashed randomly and regularly on the first day that I received.
I soon returned the phone to ATT store, but they only re-flash the stock ROM, SLOWLY ( It took them 2 weeks of time to give it back to me even with every other day phone harassment from me )
That didn't solve my problem as later I encountered app crashing again and I've ran MULTIPLE Odin to re-flash the offical 4.3 ATT ROM, and factory reset myself - almost everything but they didn't help at all.
Then I tried this new update to 4.4.2, and like the 4.3 I tried to play it safe by not going to use any launchers or root it, not even to turn off the bloatwares when I was giving the option to, but now I find out I'm getting the same issue. :crying:
Is this software problem or hardware problem of my new phone ? I don't want to give the phone to the ATT store again with that slow service, I'll rather try to solve this problem by myself if anyone knows how.

Related

[Q] Apps Crashing, Need help

Hey guys, I've had my captivate for about 3 months and I love it. Well, I loved it until the at&t update about a month ago. I dont know if it caused the problem, but since that week or so, Ive had crashing problems with my apps. It started with the messaging app. Everything freezes, I still get haptic feedback, and then the sms fails, sometimes the phone and some games too. So I downloaded handcent and that worked for about a day without crashing, and now it wont open half the time. I have never rooted my phone, but I use launcherpro if that helps.
Does anyone know why this is happening or how I can fix it?
Have you flashed any custom roms or did you just do the at &t update? I can make some suggestions but they would require you to root your phone. Otherwise call at &t
Captivate
Cog 2.2
Why don't you just simply use the Odin one click and go back to the firmware from before the at&t update?
Sent from my Captivate
@mcord
no, i havent done much customization besides installing launcherpro. nothing that requires a computer
@miztaken
i dont know much about odin, mind telling me more?

[Q] Stock Dialer Gone Bad, Used Odin and Kies, Still bad! Help!

Ok, so Friday morning I woke up and my phone was stuck in exhibition (desk) mode. I had to remove the battery twice to get it to boot into android and stay there.
This is a NON ROOTED Captivate. Using stock Froyo from Kies.
After I get it into Froyo, I went to make a phone call, and then the dialer sends the call, and vanishes. The phone freezes. The call goes through, but I now have no access to the rest of the phone. No ability to use the dial pad, or even to shut off the phone. I have to manually remove the battery.
After 48 hours I was pissed off. I'm out of warranty with AT&T by a month because I bought it on launch day last year.
So I used Odin to reset it to stock Eclair, and tested it, worse than in Froyo! The phone actually froze and the call didn't even go through! So I re-updated via Kies.
I'm back to square one. I have no idea where to go from here. HELP! I don't want to suffer this until the Galaxy S 2's come out here in the states, and I don't want to flash it to a custom rom if at all possible. Resetting it to stock should have fixed the issue if it was software, right? So it has to be hardware, right? But how does that make sense that only the phone function would be affected?
HELP!
Thanks in advance,
Tiberius Reign
^ Any recently downloaded app, widget, etc. that could be suspect ?? Anything come to mind that u may have done right before this started ??
I see u went to stock eclair, but i ask the above just in case u might have reinstalled everything after u went stock.
I tested the phone without installing any apps. I had a worse problem. The damn phone rebooted. I upgraded back to Froyo, and it became manageable. I saw someone else who was having similar issues with com.android.phone freezing and locking up all the time. Mine does it some of the time, and it's getting worse. I tried the delvik clear etc that was listed, and it still didn't help.
I'm kind of at my wits end here.
A lot of us i think are starting to have this problem. I had started a thread a while back about it but was never able to solve the problem. here is my original thread http://forum.xda-developers.com/showthread.php?t=1168128
here are threads of other people having a similar problem that i have also replied in
http://forum.xda-developers.com/showthread.php?t=1204823
http://forum.xda-developers.com/showthread.php?t=1226807
i think would should all stick to replying back to one thread maybe this one because its newer, this way it can be easier for us to help each other find a solution to this problem.

how to fix turning off issue for samsung i9000 ?

I just have updated my mobile from 2.2.1 to 2.3.4, i used this forum tutorial - http://forum.xda-developers.com/showthread.php?t=1139050
I have issue - my phone is turning off for no reason, you know i don't have lots of apps only fb,twitter,skype and 'advanced task killer'
actually when I am doing Skype video calls, writing SMS or anything else my phone just changed to 'black screen' every couple hours and afterwards my Samsung turning off with sound. To turn on I need take battery off and then into back then he allow to turn on...
before I updated I had little bit similar situation, my phone had 2.2.1 version and i didn't have black screen, but my phone just had 'freezing' for 10 sec or more...
what's problem for? what's your suggestions ? thank you a lot.
Ed
I have this issue as well, although it doesn't happen as much since I upgraded to gingerbread. I did have it happen once the other day. I was listening to music and I needed to make a call and when exiting the music app, it froze. It then went black and I had to take battery out and put it back in. It's annoying if you got a otterbox case on it with two layers. I had heard updating to gingerbread stops this but so far I don't think it's 100%. I use my phone as my alarm and one time it went dead with a full charge and I was almost late for work.
Let me know if you figure something out.
what can say experts about our issue ?
I will take some day my mobile to repair centre.. it's sad if couple of people have same issue and nobody can tell us the problem reason.
Try to flash a custom kernel and see if it the problem is still there
can you tell me or give information what's is 'flash custom kernel' ?
I have also encountered this problem, very frequently if i may add.
the problem actually first occured a few months ago, after i updated my firmware to gingerbread.
In my case the phone does not freeze, the screen wont turn on or respond to any gestures (hardware/capacitive button won't too), however any running process still runs, in specific i can still recieve phone calls, or at least hear the ringer.
I know of many other people that encountered this problem, all came from different ROMs (MIUI, SH 3.5 and up, Stock, PilotX etc..) and i, for one, can say that in the past two-three weeks it atarted appearing a few times a day.
So - does anyone have any ideas for the nature of this BUG??
BTW I use the i9000t which i own for over 7 months now.
Same problem
Hi, I have the same problem here.
and have seen this myself on stock roms too.
It doesn't happen very often (only once on my phone for now) but it is getting me pissed off as no one knows the nature of this BUG.
could it be a problem with the latest 2.3.4 version ? or an update of one of the applications?
I don't have too many apps on my phone only skype and 2-3 games.
the only thing I can think of right now is that all people who had this bug had skype on the phone but I don't really think it's from that.
Hi, And-roid if u ll update to 2.3.4 your mobile will working deffo better, i suggest you update your mobile to 2.3.4
Hey eddys, i have 2.3.4 for over two months now, and the problem just go worst...
Hi eddys,
I have the 2.3.4 (and my brother and sister in law have it too with a stock rom).
this is happening on all roms and all kernels...maybe a problem with the 2.3.4?
I don't know but it is very weird, no one has an answer for this....
edit:
just checked this with my phone supplier and of course they have no idea what so ever about this bug.
come to think of it they didn't even know how to fix my brother in laws "problem" when the 3G internet didn't work (settings-->wireless and network-->mobile network--> check the V on Use packet data ) so no surprise there.
Anyone???
Maybe theres another forum that this problem should be posted at??
I have this bug too, but only while tethering. I've found a solution to the tethering related crashes - after you start tethering, go to the SuperUser settings, and disable root permissions for android wifi tether. Your phone shouldn't crash anymore.
hey zyczu,
unfortunately, I do not use tethering at all, do you suggest i should disable ALL root permissions?
This bug is really getting on my nerves!!!
Everything else, but this, is working great...
Since upgrading my i9000m to 2.3.3 through Kies, my phone has exhibited similar symptoms 3 times: freezing, not responding to touch etc.
The first time I had pulled the battery when it did this, but the 2nd time I had just put the phone down a minute or 2 earlier so display was off so didn't notice it(about 2 weeks ago). And the 3rd time(today), I was using it at the time, and so started taking off my rubberized case, only to have it restart before I got the chance to pull the phone back off.
Startup took much much longer than normal, which I recall the startup was similar during the 2nd "freeze & reboot". For some reason today, I randomly though maybe its an OTA update so I checked "Settings..About Phone" and found my kernel version listed as:
Code:
2.6.35.7-I9000UGKG3
[email protected]#2
I have no idea what it was before, but September 8th was 2 days ago... It is possible it said that before today's restart but no idea. I have a PIN on my SIM so when starting up have to enter PIN for it to work, but on these auto restarts I never got asked for my PIN so it could have restarted other times too without me noticing(ie. middle of night).
Hmm, mine used to something similar when I would leave Bluetooth on but would move out of range of a paired device. After a few minutes it would just shut down or stop responding. Haven't had that issue since moving to Milkys rom.
hi guys, i just used this tutorial http://androidadvices.com/how-to-up...0-to-stable-gingerbread-xwjvh-2-3-3-firmware/
first I installed 2.3.3 XWJVB then 2.3.3 XWJVH
just doing step by step...
my phone was working fine 2days then i had same issue and then I changed to original SAMSUNG battery and it's working perfect.
try this..
p.s. what kind of batteries you have 'original' or 'non-original' ? thank you
madmigs:
I did not notice the kernel version ive had before, however i took my phone to a service center today, and for what i can see i have the same version as you do, take aside the i9000t instead of i9000m...
eddys:
Ive been using different batteries orig/non-orig on and off, although since ive noticed it hurts performance i stopped doing that, do you suggest that this might be the cause of the problem?
If so, the factory wipe i just did (formatted the internal SD card) should do the trick.
try reading this it helped me since i turn the wi fi off when i go out
http://androidforums.com/samsung-galaxy-ace/312084-randomly-turning-off.html
Are you guys experiencing turn-off issue while phone is in the locked state. I mean you locked the screen and then after a while when you picked it up for unlocking it was powered off. If anyone has this issue, then I found a solution. Just let me know
my turning off issue went back and it's getting every time more annoying, I don't know what to do...

[Q] S5 mini 4.4.2 full stock random freeze/reboots

Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
contrinsan said:
Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
Click to expand...
Click to collapse
This seems to be a common error with the S5 mini. There is a whole thread in the German Android forum about this issue. Also the German Amazon product page for the S5 mini has about 40 users complaining about this problem.
Some users report that the reboots start after some weeks of usage. First it just reboots once per week, then it gets more frequent until it reboots once per day.
Factory resets or firmware updates do not help. Some users sent their phone in for repair but not with huge success.
But not every device is affected by this. So far I did not notice that behavior with my phone (G800F).
I guess it is a hardware issue as not every device is affected and the error gets worse after some time.
The only way to diagnose what's wrong with the device is to check the adb and kernel log (at least the last kernel log before reboot might be available at /proc/last_kmsg). But this would require rooting the device which in turn would void the warranty. It would also be interesting if those reboots also occur with CM 12 (installing this will also void your warranty).
So it seems that sending the device in (without a great chance of repair) is the only option that Samsung gives you without loosing warranty.
Alternatively you also might want to wait for the official Lollipop release and hope that this will fix the problem.
If someone with this problem already rooted his device it would be interesting to get the log files (adb + kernel) of the times of the crashes.
Thanks for your reply, so it might be a hardware problem after all

Lollipop causing phone to turn off

Idk what's the problem with Samsung phones and updates. I had the same problem with my Note 3 when KitKat got released, I had to get a replacement phone. Lucky for me the replacements Note 3 didn't have the update on it. However I wasn't so lucky with the Note 4.
I accidently hit the update on my notifications when I was half sleep.
Anyways.
Every since Lollipop been installed on my Note 4, it has been a nightmare from hell.
When I installed it on my original Note 4, I kept having my keyboard become unresponsive. Force close on multiple apps (stock Web, camera, calender, and more).
I called T-Mobile to see if they could send me a replacement. They "tried" to fix it, saying that I should do a factory reset and clear cache , which I already tried before I called numerous times.
Finally they said they said they were going to send me out a replacement phone.
I also asked if anyone have been complaining about Lollipop they said no, they were totally oblivious to Lollipop having any kinks (as always ). It's crazy they said that because I have read over 100 post bashing the new update.
I received the Note 4. I turned the phone on and Lollipop was already installed. I called T-Mobile and asked why was Lollipop installed on my replacement, they informed me that they are sending out the phones with Lollipop, and assured there would be no problems with it.
With in the first hour, my phone would turn off and not turn back on. I knew there was nothing wrong with the battery because it was on 90% and it worked flawless with another phone. So I drained all the electricity out the phone and put the battery back in. That worked, but it did over 20 times within that day. I called T-Mobile again , they told me I would have to go to a store and see if they could diagnosis the phone.
The next day I went to the store, everything came back clear on the diagnosis, but they could see it turn off randomly.
I called customer care and explained the situation and told them I need a replacement.
Now I am waiting on a replacement. If this one don't work, I think I will have to get on whole different phone. I'm on the verge of getting a flip phone because I know that I don't want to have an iPhone.
Anyone having these issues with the update Lollipop?
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
MajorTom_ said:
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
Click to expand...
Click to collapse
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
W0man09 said:
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
Click to expand...
Click to collapse
As long as you can get it into download mode something may be possible.
Odin to stock lollipop, factory reset / data wipe.
Additionally, I would consider a custom rom.
..........
If you really like kitkat better you could also Odin to stock kitkat, factory reset / data wipe.
MajorTom_ said:
As long as you can get it into download mode something may be possible.
Click to expand...
Click to collapse
Lol thanks for the help. I can't even get it to turn on, to get it in download mode. ??
. Now I'm just waiting on T-Mobile to send the replacement.

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