Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
UPDATE:
How strange. This issue started happening on Saturday, but on Monday when I was about to go down to T-Mobile to return the phone for a warranty repair, it suddenly fixed itself. I have full screen functionality. I didn't change any settings, didn't flash anything new, etc. The phone was never turned off (other than when I was testing if a restart or power cycle would fix it). I'll keep monitoring it in any case...
armadeous said:
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
Click to expand...
Click to collapse
Exactly, I haven't heard before this similar problem... I think you are the first.
Have you installed a special app ?
Have you tried to reboot before to use it a another time ?
But I think that it's a problem with your touchscreen. So the best you can do, it's to send it back to HTC
This is definitely a digitizer defect. Only fix is to replace the glass/digitizer. Send it back to HTC as soon as possible because it will only get worse over time. I had the same problem with my one X
Sent from my HTC One using xda app-developers app
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
strumf666 said:
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
Click to expand...
Click to collapse
Did you find out if it can be replaced under warranty if you unlock your boot loader? I also have the exact same problem on mine the top part of my screen which has a completely bunked touch sensor it goes nuts if used touch anywhere near the top of the phone..
But like you I unlocked my boot loader and installed quite a few different roms thinking it would solve the problem… I am wondering if there is a way to relock the boot loader and make it look like it never happened? Although I doubt it because they probably have the information about the phone at HTC since they sent me the token to unlock it..
Well, apparently there isn't much you can do if you are on hboot 1.54 (like me), since you need to be s-off to erase the *tampered* flag if you just relock it will stay.
I didn't send it for repairs yet, but I will report when I do.
Hello guys,
i've got the same problem, my phone just started to act very wired, my top part of the display is not responsible, seems part of touchscreen is broken. Have you solved it somehow or you applied for warranty.
the same situation -bootloader unlocked and flashed different roms, I'm S ON, so can't flash RUU to see if it's software problem or HW
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
AndyLeJizm said:
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
Click to expand...
Click to collapse
not yet, i still believe someone will come with s off and then i can apply for warranty
Spartn said:
not yet, i still believe someone will come with s off and then i can apply for warranty
Click to expand...
Click to collapse
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
AndyLeJizm said:
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Yes I will report back when I flashed RUU. I'm pretty 100% this will not solve the problem but it's worth the try.
I'm also really struggling if I should it send back to HTC or not, I have this feeling they will flash my Hboot to 1.54 so newer customers can't get their hands on S-Off. A local telephone repair-dudey could fix my screen for 170 euro which is a pretty good deal.
I Sent HTC an e-mail with the current situation and still waiting for a reply, will report the whole story back
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
They won't put you back to s-on, read in another thread that some phones ship with s-off and htc do not have any way of knowing who set the flag to off
Sent from my HTC One using xda app-developers app
HTC should replace your ones under warranty regardless of bootloader/soff. It is a physical hardware issue and has nothing to do with the software on the phone.
Sent from the one and only HTC One
AndyLeJizm said:
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
Click to expand...
Click to collapse
not good news, i was hoping that the problem might be fixed once RUU is flashed at least we know that repair center is the only option here
i would suggest to send the phone to HTC, better than to give it to someone to fix it, this phone is quite complicated when speaking about opening, but up to u and i think u will get a new phone if u send it to htc repair center... so no signs that the phone was opened etc.. up to u, the same with my phone, if i apply for warranty i will have to wait about 30 days, but for now no go without LOCKED and TEMPERED removed..
if i had to apply for warranty with tempered...no s off in upcoming few months, i will arrgue with HTC that screen HW itself doesn';t have anything with software, even if there would be status "hahaha htc" and not unlocked i will not pay for their crap more money
Well I have really no idea what happened but the phone decided to fix itself and I no longer have digitizer problems anymore.. So far its working (for over more then 8 hours already).
But yeah, you are right, it's probably better to bring it to HTC then a local repair shop when it get's broken again.
Well that's that, I really hope your phone kicks back to it's normal state aswell!! (I received an email regarding my issue and they said a factory reset would help, I doubt it though.. flashed a RUU and the problem was still there)
Same Problem ( is it HW or SW )
hello guys , i have the same problem as shown in the pic attached
i made HTC secret code and the Line Drawing test shows the problem well
, i made hard reset but still the same ,
i bought the phone from Amazon.com USA and now am in egypt
dont know if i can send it to HTC support
btw the problem time is unstable , sometimes working fine and other becoming weird any help ?
UPDATE : after contacting HTC support they replied to me with the below :
'' Thank you for your email regarding your HTC device. I apologize for the issues you have experienced with the device functionality, Mohamed.
There are a number of reasons that your device could be having this issue. It can be caused by an application, task killers, or software issues. To determine which one, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.
Press and hold the power button until the power menu comes up then press and hold on the Power off option and pop up will come up with the option to reboot into safe mode.
After you put it in Safe Mode, try using it without third party applications for a at least 24 hours to see how the device works. If it does not have this issue, then it is one of your applications. Try adding them back one at a time to see which one is responsible.
If the issues still persist please contact HTC repairs: HTC RMA Center, 1-866-449-8358 8AM - 1AM ET 7 days a week. That way you can go through the repair process as it is a little complex and we would need to speak to you on the phone to setup the repair ticket.
If you have any other questions about your device please feel free to contact us via email at any time.''
i tried it but still the same , i think it is hardware issue :'(
Can anyone confirm whether this S-OFF software can re-lock the bootloader and make it look like the warranty is still intact ? I need to send my phone back to HTC for a new digitizer stat
Yeah it's possible. Here's a guide for you: http://www.htc1guru.com/guides/return-stock-guide/
Had to return to get screen replaced. Asked very nicely that they not re-flash...said they would try. I did not expect much but now that I have it back I am a little confused as to what was/was not done.
Still showing Tampered and S-Off recovery is still intact. The data is all gone and has the stock look.
The part that confuses me is that it still shows Revolution HD as the software version.
I have a backup so not stressed but just want to make sure there has not been some "tweak" that is going to bite me.
What say ye? is it just reflashed to stock rom? I assume I just need to wipe and go again.
BTW some odd images left on the phone...happy to share for you forensics types but don't want to add more noise to the board.
TIA!
travelrobrob said:
Had to return to get screen replaced. Asked very nicely that they not re-flash...said they would try. I did not expect much but now that I have it back I am a little confused as to what was/was not done.
Still showing Tampered and S-Off recovery is still intact. The data is all gone and has the stock look.
The part that confuses me is that it still shows Revolution HD as the software version.
I have a backup so not stressed but just want to make sure there has not been some "tweak" that is going to bite me.
What say ye? is it just reflashed to stock rom? I assume I just need to wipe and go again.
BTW some odd images left on the phone...happy to share for you forensics types but don't want to add more noise to the board.
TIA!
Click to expand...
Click to collapse
1. Was this the official HTC repair center, or some other guys?
2. Most likely, they looked for the factory reset function present within Android so that they could run their own testing/diagnostic app to make sure that your screen was functioning according to a number of predetermined tests (multiple touch, drag, etc etc).
LiquidSolstice said:
1. Was this the official HTC repair center, or some other guys?
2. Most likely, they looked for the factory reset function present within Android so that they could run their own testing/diagnostic app to make sure that your screen was functioning according to a number of predetermined tests (multiple touch, drag, etc etc).
Click to expand...
Click to collapse
Yes it was the official repair center. The images and vids left on the phone was from thier testing. I did find it interesting that the only non stock app left was Superuser.
Can I just go about reflashing and upgrading firmware as per normal?
Appreciate the input.
travelrobrob said:
Yes it was the official repair center. The images and vids left on the phone was from thier testing. I did find it interesting that the only non stock app left was Superuser.
Can I just go about reflashing and upgrading firmware as per normal?
Appreciate the input.
Click to expand...
Click to collapse
That is actually quite fascinating. Although technically they are not allowed to, they usually make quite a fuss if you have a rooted phone. But in your case, you had a hardware failure, and that is something that they are legally bound to service, even if you somehow managed to dump iOS on it.
As long as you are still S-OFF, your phone is fine Put your stuff back on it and feel free to join us in the Sense 5.5 Android 4.3 excitement.
Very much appreciated...and I think I figured out why they did not sqawk...and guy with a bottle of R&R Lotion on his desk for all to see...must be pretty easy going (scrubbed the name and email addresses to protect the mellow).
Thanks again.
huh? what bottle of R&R lotion?
Hello XDA-Forum,
i am new here, so you dont know me. Therefore i have to mention at least one thing about me: I never ask for help. Especially not regarding electronic Devices and Computer Systems. I always found my answers without asking.
Now i do ask for help. Do the math, its a serious problem . As i am used to solve my problems before asking for help, i have much to tell before anyone could add to what i already know about this problem (although i have to admit that i am pretty new to the Smartphone World). And as sure as i know that no one here wants to read another "Phone broken, HELP!" Thread, so sure i know that not everyone has the time or patience to read my ramblings (i actually wrote a rant too, but decided not to include it here ). So i prepared a summary, and you can see at a glance (almost) if you could help me at all.
Short Story:
My HTC One is Hard Bricked, and beyond my ability to repair - stuck in QHSUSB_DLOAD mode, no access to partitions, no booting under dead screen. It seems i have to send it in for repairs, but i dont like that(well who does?). I researched the problem, tried every solution i could find - no result! if you happen to know a solution, please read the long story to learn what i have tried so far, and if your solution is something completely new (something i didnt try) - PLEASE tell me ASAP before i send it in for repairs.
So, i tried everything i know of and came to the conclusion: it is beyond repair, at least for me. But as this is against everything i believe in (well not everything but i hope you get the point ) i want to find some other Solution if not for me ( as i need my Phone to be working again soon) then at least for the next one facing the same problem. Again: read the long story, or at least the last part, to know what i am asking for... Basically i want to collect all information regarding this problem and find a solution if possible.
Oh and i would prefer technical answers (even if i might have to learn more to understand them) over answers that suggest "Dont bother, you are a noob, you wouldnt understand, just send it in". If you are about to give such an answer, rethink and do something else .
Long Story (Part 1 - What happened):
31/12/2013: My HTC One suddenly stopped working. Until then it worked just fine since i bought it in July 2013. It happened without any apparent cause or any hint of what went wrong, during everyday use, no water involved, no falling, nothing that i could identify as cause. I pressed the power button to wake the phone as always - but the screen stayed black. At first i thought the battery could be empty, but i checked it only 5 minutes before, and it said 32%... still i thought the power indicator could be buggy. Since then it never showed any lifesign again though. It wont start, it wont charge.
I researched about this, and it seems that others had the same problem, and on several different devices. I think i found almost every Qualcomm based device, but mostly the problem was caused by flashing, so this can not be the same problem. If i remember correct, i found HTC One, HTC One S, HTC Desire C, HTC Sensation, Nexus 4/7, Samsung Galaxy S3/S4 and maybe some more, with the same issue i have - Device suddenly went black and got stuck in QHSUSB_DLOAD mode without apparent cause. Many people get at least a lifesign from the LED tough ( be it blinking occasionally, or staying on all the time, or blinking after pressing certain buttons) - i dont.
Long Story (Part 2 - What i tried):
I found several tips on how to revive a device in this state, most recommending something like "press power and one(or both) volume button(s) for XX seconds/minutes" sometimes with the addition to do this under a bright light bulb.
I tried holding the power button, power + vol. down, power + vol. up, power + vol. up + vol. down, for {10,20,30 seconds, or 1,1.5,2,3,5,10 minutes} (countless times), and the same under a light bulb (i doubt this makes any difference as i already did some resets previously, outside in pitch black darkness long before the phone died).
Some recommended to plug it in to charge and dont touch it for 3,8,12 hours - i did that. i tried charging with wall plug and via USB at laptop (for short periods and for 1,3,4,6,8,12,18 hours without touching it).
At the moment i try to leave it off the charger for some days (the weekend and probably some days after) hoping that it will eventually loose all charge and does some sort of reset after that. I doubt it will work, or even be enough time for discharging (as i doubt that it actually USES power in this state) but dont know what else to try before sending it in.
The charging-led stays off when plugged in and there is no response at all from the device. Except when i plug it in at the laptop, Windows recognizes it as QHSUSB_DLOAD. And under Linux i get the Qualcomm device too - no partitions though. If i press power for 10 seconds while connected, it reconnects - so the power button is working. QPST recognizes it as "Q/QCP-XXX (Download)". Is this normal or should it recognize the phone model even in download mode? I tried to get some information through QPST but it tells me the phone needs to be in DIAG mode - which i obviously cant activate on the phone itself. Other than that no life sign at all( also no recognition by adb and fastboot - so its not booting under a dead screen as someone suggested somewhere - dont remember where).
Everyone who had gone as far as i did in trying to revive the phone just gets this last answer "JTAG, or send it in for repair".
Long Story (Part 3 - What i learned):
As i understand it, the Qualcomm Processor switches to this state (QHSUSB_DLOAD) in case there is a severe problem. But i want to know exactly WHAT problem can cause this? And if there is ANY way of convincing the processor to switch to some other state without opening the device?
I dont know JTAG, i never heard of it before this research, so please correct me if i am wrong, i did just a brief research on JTAG and found it too complex to grasp in one or two days i will delve into it at a later time. Here is my first few-minutes-glance at JTAG: it is some sort of standardized hardware-debugging protocol built into many chips, and also the Mainboard or Processor or both in modern Smartphones and Tablets. One would need to open the device and solder the connection cables of a "JTAG-Box" to specific contacts on the Phones Mainboard, is that right? or is there a plug? (I think i found some people using a plug and some using solder iron... i dont remember properly.) When a JTAG-Box is connected to a JTAG-enabled chip, it can issue debugging-commands and/or queries to check (and/or modify?) the functionality of the chip. I found some mentions of JTAG via USB without explanation, is this a way to issue JTAG commands without JTAG-Box over USB Cable? (would be very convenient) Or is it just a way to connect the JTAG-Box via USB to the Computer?
You might ask, if i researched it, i should have every answer, so why am i posting this? Right, i got SOME answers. Now, i know...:
1) ... that am not the first one, nor the only one with this particular Problem. And not even my phone model is the only device with this problem. It might be, all Qualcomm powered devices are possible candidates for a sudden-brick-syndrome.
2) ... some ways to revive a Phone in this state (none working for mine).
3) ... if all reviving tricks fail - JTAG or Repair-service.
4) ... that JTAG needs an opened device (or does it? JTAG via USB maybe?)
5) ... that my phone is not entirely dead: at least the processor can still (sort of) communicate with the PC in Qualcomm High Speed USB - DownLOAD mode.
6) ... no one knows (or tells) what the cause is (or could be) for this problem. The only answers i got are: "There are many possible causes." and "It could be a Software problem" (HTC Support) and finaly "No one can tell without analyzing the device" (HTC and Carrier Support) - Sure no one can definitely tell what EXACTLY is wrong with THIS device... but someone could know what COULD be wrong (What the KNOWN causes are), and just tell me.
Long Story (Part 4 - What i want to know):
Well... I could(/should?) just give in and send my phone in for repairs and hope for warranty. But i did unlock the bootloader through HTCDev (had no other option for unlocking due to HBOOT 1.44) and suspect, they might use this fact to refuse warranty and charge me for repairs, which i might not be able to afford right now. Further, i am feeling absolutely helpless in doing so, and i am NOT used to feel helpless facing ANY sort of problem with ANY electronic device! It is NOT a nice feeling! And i want to change that! Even if it will be too late for me, as i have to get my phone back soon and will probably send it in this week for that reason, i want to find a Solution, that anyone could use to solve this Problem without even contacting the Service, if it is possible to find such a Solution. That is the reason i am posting this, and here is what i want to know:
1) EVERY Story about devices stuck in QHSUSB_DLOAD mode.
1a) IF they where revived and HOW.
1b) What was the cause?
1c) If they could not be revived...
- ... and had to be replaced by a new device: what did the repair team tell what exactly was broken? if they told you anything at all.
- ... and needed replacing parts: WHAT parts where replaced?
- ... ANY hint of what caused the defect?
1d) WHEN did it happen? (while flashing seems to be the most common scenario, but i and some others had it happen during everyday use)
2) What exactly is possible to do in QHSUSB_DLOAD mode (probably using QPST)? and what isnt? f.e.:
2a) Pulling any data from the phone without switching to DIAG mode?
2b) Getting ANY information about the phone? (IMEI,CID, etc... Hardware components - i guess it would need a switch to DIAG mode?)
2c) Switching to DIAG(or any other) mode ONLY using the PC and USB connection? (if possible, how?)
2d) Pushing any Data to the device
As i understand it, that is the purpose of this mode(is that correct?), but:
2e) What data can be pushed? Bootloader? System Image? .... i think some CPU firmware is delivered with QPST, correct?
2f) Is it possible to convert an existing System Backup so that it can be flashed with QPST? (i understand QPST needs files in IntelHEX format to push them? Or is that just the CPU Firmware?)
2g) QPST recognizes my phone as "Q/QCP-XXX (Download)". Is this normal or should it recognize the phone model even in download mode?
3a) If i get no Partitions in Linux while the QHSUSB_DLOAD device is recognized, could this be an indicator for an Hardware failure?
3b) Does it mean, at least the flash memory is fried? (my guess)
3c) Could i tell if the Mainboard was fried by NOT even getting a QHSUSB_DLOAD device? Or can it still be the Mainboard?
3d) Can i tell anything from these facts (Getting QHSUSB_DLOAD device recognized but no partitions)? other than "its a hard burned brick" obviously...
4a) Which kind of HARDWARE failure could create this state?
4b) and how could that happen during normal use in a device that is only 6 months old, and in good condition? 5a) What kind of SOFTWARE failure could cause it?
5b) while it is running? (every day use / not flashing) 6) IF i send it in:
6a) Will they be able to access my data?
6b) Can they tell (by JTAG maybe) if it was rooted,flashed, had an unlocked bootloader?
6c) And the hardware is dead, will they just replace the fried parts? or replace the Phone with a new one? (not really important but nice to know )
7a) Is it possible to use ANY type of JTAG commands/queries/(whateveritiscalled) WITHOUT opening the device? (via USB)
7b) Without a JTAG-Box? (already existing software simulating a JTAG-Box) 8) What kind of Information can be gathered by JTAG? f.e.:
8a) Working state of hardware components?
8b) Access to files on flash memory? 9) What kind of modifications/commands can be made/issued by JTAG? (depends on the device/chip attached i assume?)
I know i could just buy a JTAG-Box and learn everything about JTAG to answer some of these questions myself. But i did not find time for learning about something completely new (new for me) yet, and i dont have the money at the moment to just buy a JTAG-Box without knowing how to, and if i will use it (dont even know how much it is...). I will certainly NOT open my 660€ phone, probably breaking the screen and whatever in the process, because of its DONT-OPEN-ME-Design(nice looking, but in some cases inconvenient), and make it a test-dummy for my first JTAGing steps. So it would be nice if someone with some experience in that matter, could give me a brief overview of the possibilities and uses of a JTAG-Box - AND if there is some way to simulate one.
And finally i would like to get into contact with people who might have a clue of the possible causes for this problem, and the ability and willingness to work on a solution. I did find some WIP Unbricking Projects also working on a solution for QHSUSB_DLOAD related issues, but all of them where Model-specific (and mostly for cases where a specific flashed software was the cause) and none for the HTC One (M7)... Although i would like to have a general solution for every device and cause, i doubt there would be any Model-specific Project if it was POSSIBLE at the moment to provide a general one. It would be nice though, if we could at least TRY to make one(some people probably are already trying). But i assume (from what i read) that the existing unbricking projects still need access to the internal storage. So, no access to storage = hardwarefailure & not unbrickable by software?? Even if thats the case and my phone is realy beyond (sofware)repair, i would still like to get answers to my other questions!
If you did read all of this - Congratulations! Have a coffee and a break
I am sorry for:
- noob questions (if there are any left besides the JTAG related - i cant tell anymore)
- annotations and supplements in braces (it can be annoying, i always squeeze in some thoughts somewhere)
- forcing you to read this wall of text, probably full of spelling and grammar errors (i am tired and somewhat tense)
- bad English (not my native language, and... i am tired)
OMG this post is incredibly long. I'll give you a short answer.
Yout phone is hard bricked and MAYBE a JTAG may fix it, BUT the phone needs to be opened, which with this phone is pratically impossible to be done, furthermore you need smb with experience on those things.
If you weren't soing anything to your phone(s-off, hboot flash, ruu, etc) than probably the motherboard is dead. I have seen this happen a lot of times with this phone, probably because of not genuine charger/faulty. You SHOULD sebd your device for repair definitely, I'm 99.9% sure no one will notice it's HTC dev unlocked, cause it doesn't turn on. A lot of users have sent their and had no problems. Good luck!
Sent from my HTCONE using Tapatalk
Very interested in the actual answer, and the reason, subscribed.
Sent from my iPod touch using Tapatalk
elvisypi said:
... MAYBE a JTAG may fix it, BUT the phone needs to be opened, which with this phone is pratically impossible to be done, furthermore you need smb with experience on those things...
Click to expand...
Click to collapse
Thats why i wont just try it... not on this phone, and not before i know more about JTAG.
elvisypi said:
...If you weren't soing anything to your phone(s-off, hboot flash, ruu, etc) than probably the motherboard is dead...
Click to expand...
Click to collapse
Well, the phone is (was) s-off, rooted, and running ARHD 40.3 + TWRP 2.6.3.3 - but i did this long before it died and never had problems during the process, or while using the device.
elvisypi said:
...probably the motherboard is dead. I have seen this happen a lot of times with this phone, probably because of not genuine charger/faulty...
Click to expand...
Click to collapse
I mostly used the HTC plug which came with the phone for charging. Although i didnt use the original cable, because it broke shortly after i got it. Sometimes i used a USB-Battery-Pack to charge the phone on-the-go. Could any of this be the Cause?
elvisypi said:
...I'm 99.9% sure no one will notice it's HTC dev unlocked, cause it doesn't turn on. A lot of users have sent their and had no problems. Good luck!
Click to expand...
Click to collapse
So, they cant just JTAG it (or do something similar) and it will turn on again? Obviously not if the motherboard is fried... but is it possible that it isnt, and they can? I will send it in nontheless, but i would like to understand what is possible, and find the cause aswell as a solution.
oh and thank you!
MarvThor said:
Thats why i wont just try it... not on this phone, and not before i know more about JTAG.
Well, the phone is (was) s-off, rooted, and running ARHD 40.3 + TWRP 2.6.3.3 - but i did this long before it died and never had problems during the process, or while using the device.
I mostly used the HTC plug which came with the phone for charging. Although i didnt use the original cable, because it broke shortly after i got it. Sometimes i used a USB-Battery-Pack to charge the phone on-the-go. Could any of this be the Cause?
So, they cant just JTAG it (or do something similar) and it will turn on again? Obviously not if the motherboard is fried... but is it possible that it isnt, and they can? I will send it in nontheless, but i would like to understand what is possible, and find the cause aswell as a solution.
oh and thank you!
Click to expand...
Click to collapse
Hi, just wondering if you had any updates to your story?
I have a HTC One in basically the same situation - it totally died on my wife in the middle of her using it. The battery was at over 50% and we have never even dev unlocked it or flashed ROMs or recovery etc. No lights come on when charging, tried all manner of the power, power+vol key combos etc, tried the bright light as well, nothing gets it to come alive. Plugging into the computer does recognise the HSUSB_DLOAD low level qualcomm device but as yet I havent been able to get drivers to allow it to be recognised. I am taking it to a place on the weekend that says they have JTAG box and may be able to help. I would send it away for warranty replacement but it's my wife's phone and she hadnt backed up the photos on it for a few months and we have a 20 month old son, so we are trying everything possible to retrieve the data off it. Lesson learned, will be putting in place backup regime on our phones from now on!
Will let you know if any joy comes from the JTAG process
Reading your recent comments it is interesting to note that we do have an external power brick (IO Gear 11,000 mAH unit) that we sometimes have charged the phone on. Potentially we even used the 2.1A output from this power brick rather than the 1.0A output on occasion.
Sorry, i totally forgot about this Thread over all the other things in the last weeks (Starting a Business, moving to a new Place.. etc).
scarecrow420 said:
Hi, just wondering if you had any updates to your story?
Click to expand...
Click to collapse
Yes, i sent it in for repairs, and got it back two weeks later. They had to replace the Mainboard and some other Parts(plus some they broke during Repairs), i could not get any information about the possible causes other than "there are many"... It was covered by the warranty though.
I dont think they could get any data from the Phone.
scarecrow420 said:
Will let you know if any joy comes from the JTAG process
Click to expand...
Click to collapse
I would appreciate that
scarecrow420 said:
Reading your recent comments it is interesting to note that we do have an external power brick (IO Gear 11,000 mAH unit) that we sometimes have charged the phone on. Potentially we even used the 2.1A output from this power brick rather than the 1.0A output on occasion.
Click to expand...
Click to collapse
If the cause is indeed the power brick, i will have to check mine again (measure its output). It is supposed to have 5.0V 1.0A output only, which is the same that the HTC Charger is labeled with.
Well, good luck with your Phone! But if your Phone is as dead as mine, i am afraid you probably wont get those Photos back...
-
Ok, i got my phone back without trouble - but i am still researching (when i have got the time ) the causes and a possible solution for this problem. So, if anyone has any information that could be helpful: please post it here!
Hi guys! Sorry for my bad english but i'm italian. My HTC One gone in QHSUSB_DLOAD mode 3 times (it's not a joke) and i've still it in my hands
This is my configuration now: (today my phone entered in QHSUSB_DLOAD mode)
Firmware = 4.19.401.8 (Darkbootoader)
ROM = SkyDragon v12.0
Kernel = ElementalX 13.0
PVS = 5
Today when tried to turn on the screen with doble tap it do nothing, screen was completly black and same thing when i hold the power button with vol down. After i plug in USB (it was a normal nokia cable) cable and hold power + vol. down for about 20 seconds (there wasn't LED or blinking button, anything) it's boot into bootloader:highfive:
I suppose (because every time my phone bricks when i do too Undervolting) it has "hangry" of energy and it boots up anymore if i don't give him an "help". The same thing when i had the MIUI with the same undervolting
Maybe is too much Undervolting the reason of hard brick, did you undervolt your CPU like me?
Did you find out any answer?
Where you able to bring it back to life?
Did you send it back to HTC for repairs? How did it go?
Would this work?
http://unlimited.io/qhsusbdload.htm
Dredead said:
Would this work?
http://unlimited.io/qhsusbdload.htm
Click to expand...
Click to collapse
third time.
To make a long story short (like you did in the OP), I have to same problem
The cause: flashing newer firmware version. All the symptoms are exactly the same. When I get home from work today I will try these 2 things, they are a little variation of what I already tried:
http://htc-one.wonderhowto.com/how-to/fix-soft-bricked-htc-one-by-flashing-new-rom-via-adb-0154361/
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
I don't have much hope that I can fix it myself and am already in contact with HTC though. The main problem is that I'm in Argentina and I bought the phone in Germany..
You didn't find any other possible fixes, right?
Hi, I Have Same Problem Since A Month With My HTC One M7 32GB
I Got this phone as a Gift From USA HTC one M7. My Phone Just got hanged on lockscreen when i try to restart it, it turns off but did not turn on,no single light is turning on, no screen light or notification, no recovery or download mode. its like a brick piece. i tried all charging tricks such as USB PC ,Wall Charger for Hours, Orignal Charger and rest things, i cannot send phone to USA , i am in qatar, what should i do, any guys who experienced such problem and how did they solved it and, what will be the cost if no warranty. any help ? thanks in advance. :crying:
till22 said:
To make a long story short (like you did in the OP), I have to same problem
The cause: flashing newer firmware version. All the symptoms are exactly the same. When I get home from work today I will try these 2 things, they are a little variation of what I already tried:
http://htc-one.wonderhowto.com/how-to/fix-soft-bricked-htc-one-by-flashing-new-rom-via-adb-0154361/
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
I don't have much hope that I can fix it myself and am already in contact with HTC though. The main problem is that I'm in Argentina and I bought the phone in Germany..
You didn't find any other possible fixes, right?
Click to expand...
Click to collapse
Hi, how did this go? I just bricked mine doing the same thing... upgrading firmware. I can't get it to respond to any of the suggested methods. What sucks is that the firmware update dialog in fastboot looked good to me. Sucks...
mkclarke said:
Hi, how did this go? I just bricked mine doing the same thing... upgrading firmware. I can't get it to respond to any of the suggested methods. What sucks is that the firmware update dialog in fastboot looked good to me. Sucks...
Click to expand...
Click to collapse
The link to the fix is on page one
http://forum.xda-developers.com/showthread.php?t=2770684
clsA said:
The link to the fix is on page one
http://forum.xda-developers.com/showthread.php?t=2770684
Click to expand...
Click to collapse
Cool, thanks! I wonder if a vm running linux would work. All my machines are windows. Not sure how the vm would handle the usb connection. I'll have to see what I can figure out.
I just used an ubuntu boot CD when I did it
Sent from my HTC One using Tapatalk 4
clsA said:
I just used an ubuntu boot CD when I did it
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Yes! I just thought of that after I posted. I think I still have an ubuntu live CD around here somewhere...
Thanks!
I'll be damned! This worked! I just popped in the latest Ubuntu liveCD and went to town. My phone is now up and charging. Once it's at 100%, I'll try pushing TWRP recovery to it and restoring my last backup.
Thanks again for sending me to that link!
---------- Post added at 10:42 AM ---------- Previous post was at 09:59 AM ----------
Done and done... pushed TWRP and restored my last backup. It's as if it were never bricked! And it also updated my kernel, which is what I was trying to do in the first place.
Just for future reference for anyone coming across this thread, there are two distinct types of bricks being discussed here.
The first results from a borked firmware update. In this case, everything works on the hardware side, it's just that the phone can't boot because the firmware is messed up. This is usually fixable using Dexter's method.
The second, and the problem experienced by the OP, is more serious and is hardware related. I have seen this occur with multiple HTC models. Something related to power management on the motherboard dies so that the phone no longer can no longer get power to start up. When this happens, the phone will typically have shut down without warning despite having a good battery charge. I have never seen or heard of a fix for it beyond returning it for warranty repair.
htc m7 pn07110 bricked
htc m7 pn07110 bricked
hi i have a problem when usin my phone it suddenly freezers and was not able to get acces to anything (Was rooted/Bootloader Unlocked/having Custom Rom/TRWP/S-ON).. tried to restore my rom by usin twrp 2.8. but there was no file and it cannot mount my storage...
Then, found on a thread to restore stock ROM via RUU, so i relocked my bootloader and then find myself stuck at everything
When I plug in AC adapter for charging, phone load in bootloader, and whenever i press "Fastboot/Factory Reset" my phone freezes
Even fastboot and ADB command freezes my phone,
I need help please.
Code:
*** TAMPERED ***
*** RELOCKED ***
*** SECURITY WARNING ***
M7_U PVT SHIP S-ON RH
HBOOT-1.57.0000
RADIO-4T.28.3218.04
OpenDSP-v32.120.274.0909
OS-6.09.401.111
eMMC-boot 2048MB
Nov 12 2014,21:44:28.0
Hi!
First of all i want to clarify that i don't know how to root or do anything of that kind. I loved my HTC one and so i never messed with it. but about a month ago i dropped it on hard concrete and cracked it glass. but the phone was 100% functional. i used my phone for almost a month with that cracked glass. So that means that my dropping the phone has nothing to do with my problem. 3 days ago my HTC one's battery died, so i connected it to its own charger and let it charge for about 2 hours. But when i tried to power it on it went straight to bootloader with " ***TAMPERED*** " on top.
I tried to reboot it using volume and power keys but it returns to same screen. It returns to same screen no matter what i do.
here is the screen:
I took to to HTC service center. They gave up on me and said that they cannot accept warranty if its showing ***TAMPERED*** message. But honest to god i never even attempted to root it or do anything else. i only used to install offical updates.
I really need help on how do i solve this ! so if someone knows a solution then pls help!
The only way to get rid of tampered is to s off your phone. There are guides in the one general section
Sent from my GT-I9305 using xda app-developers app
surajhawk said:
Hi!
First of all i want to clarify that i don't know how to root or do anything of that kind. I loved my HTC one and so i never messed with it. but about a month ago i dropped it on hard concrete and cracked it glass. but the phone was 100% functional. i used my phone for almost a month with that cracked glass. So that means that my dropping the phone has nothing to do with my problem. 3 days ago my HTC one's battery died, so i connected it to its own charger and let it charge for about 2 hours. But when i tried to power it on it went straight to bootloader with " ***TAMPERED*** " on top.
I tried to reboot it using volume and power keys but it returns to same screen. It returns to same screen no matter what i do.
here is the screen:
I took to to HTC service center. They gave up on me and said that they cannot accept warranty if its showing ***TAMPERED*** message. But honest to god i never even attempted to root it or do anything else. i only used to install offical updates.
I really need help on how do i solve this ! so if someone knows a solution then pls help!
Click to expand...
Click to collapse
That (ie unlocking, S-Off, etc. etc.) is going to be a long and hard road, and possibly a futile one, because of the high chance that this is a hardware problem.
But here's what you could do, without too much trouble (no unlocking, no nothing, just as the phone is right now:
get firmware 4.20.707.7 (that's what shows on your screenshot) from here: http://xda6.androidrevolution.org/db_mirror/Firmware/index.php?dir=HTC/HTC_One/707/
and flash it:
fastboot oem rebootRUU
fastboot flash zip 4.20.707.7.zip
fastboot flash zip 4.20.707.7.zip <- yes TWICE !!
fastboot reboot-bootloader
The theory behind it is: TAMPERED should show up when you change recovery, the above firmware is official signed one, and would put your firmware back to stock, and if you're lucky remove the TAMPERED.
On the other hand, since you didn't change anything on your phone, but got the TAMPERED message, I would guess your phone has a hardware problem (other than the broken screen), and it's not going to be fixable.
And finally, why would the repair centre accept warranty anyway?? The broken screen is sort of a dead giveaway that the phone was physically damaged.... so the repair centre cares about TAMPERED but not the shattered screen
.
nkk71 said:
That (ie unlocking, S-Off, etc. etc.) is going to be a long and hard road, and possibly a futile one, because of the high chance that this is a hardware problem.
But here's what you could do, without too much trouble (no unlocking, no nothing, just as the phone is right now:
get firmware 4.20.707.7 (that's what shows on your screenshot) from here: http://xda6.androidrevolution.org/db_mirror/Firmware/index.php?dir=HTC/HTC_One/707/
and flash it:
fastboot oem rebootRUU
fastboot flash zip 4.20.707.7.zip
fastboot flash zip 4.20.707.7.zip <- yes TWICE !!
fastboot reboot-bootloader
The theory behind it is: TAMPERED should show up when you change recovery, the above firmware is official signed one, and would put your firmware back to stock, and if you're lucky remove the TAMPERED.
On the other hand, since you didn't change anything on your phone, but got the TAMPERED message, I would guess your phone has a hardware problem (other than the broken screen), and it's not going to be fixable.
And finally, why would the repair centre accept warranty anyway?? The broken screen is sort of a dead giveaway that the phone was physically damaged.... so the repair centre cares about TAMPERED but not the shattered screen
.
Click to expand...
Click to collapse
thanks for replying. ill try your solution and see if it works.
if its a hardware problem then it happened automatically, sitting on my table connected into charger. the cracked glass was a separate event. and was not claiming warranty for cracked glass. i m willing to pay for it. but Tampered thing is not my fault and hoped that experts there can solve it. but they wont except it even if had just Tampered problem with glass intact.