[Q] No voice service, can't call or send SMS - Xperia Z1 Q&A, Help & Troubleshooting

Hello! I didn't want to create a thread, but can't find a solution anywhere else. So, recently I bought Xperia Z1 from small shop that sells used phones. It had no box. When it was bought it was tested with sim card of Lithuanian carrier, everything worked perfectly. Then it was sent to me to Norway, and here I tried to put Norwegian carrier SIM card. I have full signal, I connect to carriers network, I even have internet access, but I cannot call and send messages to anyone. I tried Lithuanian carrier SIM card - also can connect to network but cannot call and send messages. Tried fixing with Sony PC Companion - didn't help. When I turn it on, for few seconds I ged MM#6 error, then it disappears. I tried few online IMEI checkers and they say IMEI is not blacklisted. And I still don't want to mess with fiwmwares being not sure if it would help because I would lost warranty. Normally I would go to that shop but it is 1500 km away :/ Any help wold be appreciated very much!
The MM#6 error that shows up for 3-4 seconds
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With Norwegian carrier SIM - full internet service but no voice service
Lithuanian SIM connected to Norwegian carriers network - still no voice service
When trying to call to anyone
About my phone

You have to flash via Flashtool a new firmware to fix this problem, it will not void your warranty if you still stock. After that if the problem persist then you have to check if the phone is SIM Locked, if not, then it's a problem and You will have to call the shop. Start with flashing latest KK and wipe everything.

I reflashed it with 14.3.A.0.757 firmware, didn't help. This phone shouldn't be SIM-locked, because it was tested with Lihuanian carriers SIM and it worked fine. Now I'm trying different SIM from the same carrier in another country - it doesn't work (I have roaming turned on). I tried SIM from local carrier - still doesn't work. Both SIMs work perfectly in another phone. I guess I'll have to bring it to seller to fix it :/ Anyway, thank you for help!

Related

"smartchip not allowed"...

Hi...recently...I have been getting the following message on my ATT Tilt..."smartchip not allowed." Along with this message, I have no cell service/connection.
To restore the connection I have to either turn the phone off and then back on...or cycle the phone thru the flight mode and then back on..
does anyone know why this is happening??
This really never happened before...and its kinda frustrating since I can't receive any calls until I cycle the phone.
Thanks.
Are you using a custom ROM?
Are you using an Unlocked Kaiser?
Are you using a different GSM provider(T-Mobile)?
Are you as cool as Fonzie?
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JimmyMcGee said:
Are you using a custom ROM?
Are you using an Unlocked Kaiser?
Are you using a different GSM provider(T-Mobile)?
Are you as cool as Fonzie?
Click to expand...
Click to collapse
I am using a Unlocked Kaiser - unlocked via the Kaiser Sim Unlocker. Not using a different GSM provider...still using ATT.
And I am in NO WAY as cool as Fonzie! ...
help!
Same thing here: Smartchip Not Allowed
I'm also using an unlocked Kaiser, and got the same message starting a couple days ago. Can't figure out why I can't connect all of a sudden
I received the same message a few times in the past week. Its mad annoying, once my phone has been off for whole 20 minutes until I realized that this error came up. Went to an ATT store, the lady gave me some bull**** about them "working on it".
Have any of you asked at&t to replace your sim card???????
I get the same error. I had AT&T "send an update" to my phone. That didn't help. They sent me a new sim card. That didn't help. They did a warranty exchange on my phone. That didn't help. I'm convinced it is some sort of problem with their network, and they don't seem to know about it.
I'm using an original shipped ATT Tilt with the now stock ATT 6.1 ROM. I was getting the same Smart Chip Allowed and worked with ATT for some time pushing updates and all that nothing worked. I have not unlocked my Tilt, but I know after I put in a Brand New SIM card I have not had the problem since, I would say if you have another ATT Sim card just put into the phone and see if the message goes away.
I wish you guys would post your locations, city/state. I'm in Phoenix, Arizona and haven't seen the problem yet.....
As I stated changing the SIM card resolved my problem. And I have one of the original shipping Tilts. I am in Closter, NJ.
i borrowed a coworkers tilt to flash a new rom for him and his had the smartchip not provisioned alert. well i ignored it and flashed (exactly like it says in the Flash for newbs post) and it's no longer there. Also this phone hasn't had a SIM in it for weeks, so i don't believe it's a network or SIM problem.
-Mike
fixed
After months with this problem, it's finally fixed. As I said before, I tried replacing the sim and replacing the phone and neither fixed the problem, so it was definitely a network issue. Finally one of the AT&T tech support guys on the phone removed my phone from the network and re-registered it. That fixed the problem permanently.
I just purchased my wife a Tilt for Christmas and received the same error. Also, the phone did not have a sim card in it.

[Q] Problem with new SIM in an unlocked phone

Hello,
My i9001 has served me well for over a year and a half, and with 2 different mobile operators (I've had my current one for over a year), but now I want to change, got my new sim 2 days ago and here's the problem : my phone shuts off with my new sim approx. 30 seconds after i've entered the pin code. Had the same problem during summer, it wouldn't take my foreign sim card (for the country i was staying in) and would shut off 30 seconds after i'd typed the pin. The new sim works well on another phone (old nokia). And my phone works well with my old sim.
I used to have CM10 (before that, I used EhndroixII and III). I tried to flash another baseband, then I erased data and flashed back to stock (I9001XEFKP1).
If it is of any use, I'm in France and have used Sosh (Orange) for a year (before that I used Leclercmobile (SFR) for like a month), and I'm now changing to B&You (Bouygues).
The SIM is unlocked as I bought it on Amazon and the seller was German (if that's of any relevance). Also, after flashing stock rom my former SIM card doesn't work.
Also as I was (again) trying to reboot hoping that it would work, the old sim began not to work either (shut off after 30 sec)
Thanks for your help
colecchio said:
Also as I was (again) trying to reboot hoping that it would work, the old sim began not to work either (shut off after 30 sec)
Thanks for your help
Click to expand...
Click to collapse
This would happen due to following reasons.
1) USIM Lock, its found in your settings>locations & security
factory password may be 0000 or 00000 (not certain) IF you had not changed it yourself
2. Anti theft Apks...if you had installed one or using antivirus software with anti theft security ...in order to protect your phone they will lock your sim card to prevent theft.
3. Network SIM lock ...IF phone has been reported stolen, networks can blacklist users of that SIM
Check this out!You , YES! you are an " Android ". Not your phone but U.
You Must watch this documentary concerning your privacy Terms & Conditions we had agreed to, by using a PC or Smartphone
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No mobile network after Lollipop update, showing exclamation mark

Hi everyone,
I gave my mom a Moto G 2014 for christmas and updated it to Lollipop a few weeks ago when the update was pushed OTA.
However, ever since updating, an exclamation mark appears next to the Mobile Network iccon and I can't connect to the internet on mobile data now, even though it worked fine before the update (no exclamation mark then). WIFI works fine though.
I really need a solution as right now we are paying monthly for data we can't use. I already tried the following:
Switching to the second sim slot;
Deleting and restoring APN's;
Rebooting the phone;
Clearing cache through the recovery menu.
Unfortunately, nothing worked. I don't want to factory reset if possible, as this is my mothers first smartphone and nothing is currently backed up. She really enjoys the phone as is, and I don't want to mess with it.
If you know the solution, please help out.
Thanks!
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Sent from my iPhone using Tapatalk
You said deleting and restoring APN's. Have manually edited the APN to the correct values?
No, I used the restore to default option. I contacted Motorola support and they sent me instructions per mail on how to delete and restore my APN's, so I followed that to the letter to no avail, unfortunately.
Sent from my iPhone using Tapatalk
Who is your carrier?
Telfort, I live in the Netherlands.
Sent from my iPhone using Tapatalk
Check out this thread, one of the users posting there is a Telfort employee.
http://forum.xda-developers.com/showthread.php?t=911420
Will take a look, thanks. But, isn't there anyone else experiencing this issue? I've seen multiple threads at Android Central without a solution all made in february this year.
Sent from my iPhone using Tapatalk
I experience some problems with my automatic network selection.
My carrier uses its own GSM cells for connectivity where they are available. But they also have a contract with a different carrier to use they're cells when a proprietary one is not available. This means that if the phone does not detect a cell for my carrier it will connect to a cell from the other carrier. But this will switch the phone to roaming, meaning different data plan and stuff.
The problem is that it seems the phone can not make a priority for my carrier cells and it often switches to roaming. This might be either because poor phone optimization, GSM signal or simply no cell available. But with my old phone this was not an issue and it rarely switched to roaming.
This might be connected to your problem and I hope for a sollution for this.
Im on 22.21.28.titan_retaildsds.retaildsdsall.en.03 reteu xt1068
Still no solution found unfortunately. Hopefully this gets resolved soon.
Sent from my iPhone using Tapatalk
Hi,
change your Moden, Baseband, and Radio. Im on Cyanogen 12 (Lolipop) and using the modem from Original Kitkat. It is working agin. You will need the NON-HLOS.bin and fsg.mbn for your country/region.
http://forum.xda-developers.com/moto-g-2014/general/xt1068-retaildsdsall-modem-files-xt1068-t2965146
good luck

[Q] SIM not provisioned MM#2 - HELP

Hello,
Somebody help me please. Two weeks ago I upgraded my Z3 C. to lollipop. Since a few days ago I have no signal at all. sometimes I can see the message " SIM not provisioned MM#2 ". I tried downgrading to KK, but didn't work either. I don't know what else to do. Please help me.
Greetings.
this has nothing to do with the phone firmware, SIM not provisioned message indicates that your sim card isn't registered with a mobile operator [or is marked inactive on their systems]
meaniez said:
this has nothing to do with the phone firmware, SIM not provisioned message indicates that your sim card isn't registered with a mobile operator [or is marked inactive on their systems]
Click to expand...
Click to collapse
I tested the sim card in other cell phone and works perfectly. Before that, I thought the same. I change the sim card and then the company. None of that function. It is not a problem of the sim card, is the cell phone the problem.
After I downloaded, then uploaded finally it start working the internet (3g) but I still can't receive or send calls, messages, or anything.
could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked
meaniez said:
could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked
Click to expand...
Click to collapse
But it's weird, cause before this the sim was working perfectly and suddenly stopped the signal of everything... and now, after re installing the OS I can use 3g but not calling, sending sms or receiving. do you still think that perhaps the sim is locked? (It is an honest question)
Thanks.
meaniez said:
could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked
Click to expand...
Click to collapse
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What do you think?
no, to be honest I still think it's a sim card issue and nothing else, btw, sonymobile are suggesting the same as you can see here

Question Sim card detected but no network connection

I just bought this phone about 2 days, but it has poor signal, and now it cannot receive any signal with no network connection indicator, I even tried using e-sim but its just the same. I already tried factory reset, network reset, flash stock firmware via odin but no luck. Any help?
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maybe it is just a problem with some sort of connection for the e-sim/physical thing, what is the carrier? please do not post your imei
also try turning airplane mode on and off
Welcome to XDA
Maybe be a bad sim card.
Sim cards can be damaged by ESD, handle it like a stick of ram. Never touch the contacts and at least discharge yourself by touching an earth ground before handling it.
Sim cards are good when they leave the manufacturer, a failure almost always is due to ESD damage afterward by the installer... just like ram sticks.
P
Access point names misconfiguration.
If it's a carrier phone like AT&T they will help you troubleshoot it.
I can see 2 issues here: 1. You have dud sim or 2. You didn't pay your telephone bill...if it's 2, you'd still get a connection. Have you tried using a sim from another provider?
Is it a brand new phone or second hand? If the latter are you sure it's not stolen and network blocked? The fact the esim also doesn't work would suggest this could be the case as it likely rules out a hardware problem with the sim or simcard slot.
Just an FYI, but I believe that this issue is tied to Samsung's latest update for the S21U. I pushed it through this morning and now whenever I disable my WiFi, I lose my cellular connection for about 10 minutes and only get it back after waiting, doing a reboot or turning WiFi back on...
Very strange...
vicky.adeknico said:
I just bought this phone about 2 days, but it has poor signal, and now it cannot receive any signal with no network connection indicator, I even tried using e-sim but its just the same. I already tried factory reset, network reset, flash stock firmware via odin but no luck. Any help?View attachment 5308055
Click to expand...
Click to collapse
If you bought it from official channels, raise a ticket for support with your Carrier or Seller. If you got it off e-bay or by other means, go back to the source and try to ensure it's not a stolen and IMEI blocked device. There are a lot of stolen phones floating around in the second hand market.
If even a clean ODIN flash isn't working, it's unlikely it's a user fixable problem so you'll most likely have to go to the service centre for this.
Try connecting to 3g/2g instead
should work if you have bad 4g connection in your country
Just by settings---> connections --->mobile network --> than change from 5g/4g... to 3g/2g and see if it improves

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