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I think my internal antenna may be damaged and i want to take it into Sprint to be looked at, but my phone is rooted with S-Off. Do i have to undo everything and bring it back to stock in order for them to look at and if there is a problem, fix my phone? thanks
They are supposed to fix it rooted or not as long as it's a hardware problem
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Why do you think your antennae doesn't work?
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm rocking a refurb I got 3 months after release. A lot of people returned their initial phones it appears.
My 2¢
Return it to stock. Goto Sprint store. They'll order you a new one and it'll hit your door in 2-3 days. My phone blew the top speaker. The repair center did the order, I tracked it with the number they provided to my email and I was back in business in only a few days.
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
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Click to collapse
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
weidnerj said:
Why do you think your antennae doesn't work?
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Click to collapse
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
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Click to collapse
try a different rom?
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
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you may have borked your radio. i think that is fixable.
Aldo101t said:
you may have borked your radio. i think that is fixable.
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Click to collapse
you mean i might just need to update/flash a new radio?
jeffhbo said:
you mean i might just need to update/flash a new radio?
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Click to collapse
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Aldo101t said:
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Click to expand...
Click to collapse
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
jeffhbo said:
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I could help you out if you have some time shoot me a PM
Hmmmm guess not
So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
As of now there is no public RUU and without that you won't get completely back to stock.
Sent from my 831C using Tapatalk
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
suicidal acorn said:
So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
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What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
redmanjoey said:
What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
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Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
suicidal acorn said:
Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
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Click to collapse
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
robbnice said:
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
Click to expand...
Click to collapse
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
suicidal acorn said:
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
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Click to collapse
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
And this procedure properly sets the flag rather than masking it.
Captain_Throwback said:
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
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Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
suicidal acorn said:
Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
Captain_Throwback said:
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
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Click to collapse
Ahhh I was just looking in the Sprint forums. Not the general forums. ?
Sent from my 831C using Tapatalk
redmanjoey said:
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
Click to expand...
Click to collapse
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
iDoc21 said:
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
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Click to collapse
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
Captain_Throwback said:
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
Click to expand...
Click to collapse
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
redmanjoey said:
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
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Click to collapse
Sprint is trying to get their network working properly, but it's not an easy task. The upgrades have to be done to each tower and that takes time. Not only does Sprint have to have the work done, they have to get a permit for each tower first. Some places that is easy enough, but some other places the government is very strict with work permits and it takes forever to get one. It could quite possibly be an issue with your phone, but it could also be an issue with the network. If you get a replacement and still experience issues, it's the network. If the issue goes away, then it was the phone. Unfortunately, I'm most cases it's really hard to tell until you get the replacement. But in your case, I'm almost certain it's an issue with your phone.
Sent from my 831C using Tapatalk
redmanjoey said:
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Click to expand...
Click to collapse
robbnice said:
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
Click to expand...
Click to collapse
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Guys, check out @BD619's rooting thread here. He has the stock recovery included in his guide. You can download it here.
suicidal acorn said:
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Stock nandroid here: http://forum.xda-developers.com/showthread.php?p=51624633
So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network
dogcmp6 said:
So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network
Click to expand...
Click to collapse
Had a friends M8 start acting up the last couple days. I hard reset it twice today. Kept jumping in and out of roam. Wouldn't take a profile update. Sat next to my M8 mine was stable. Told him to take it to Sprint, of course he also gets the run around at Sprint. Lady at the Sprint store tells him it's acting up because he doesn't have a sim and he needs to put the sim back in. (I'm guessing she ejected the SD slot and nothing was there). They wouldn't do anything for him. It started working again when he got back, texted me tonight saying signal going in & out again. Told him to try another Sprint store or bring it back. They usually won't swap anything unless they can replicate the issue. I told him to try another store. This is why I refuse to go to the Sprint store unless I absolutely have to. Not only has the network been piss poor for almost a year, the store employees don't deserve minimum wage. If I would have been the one that went today, I may have erupted at the store when the lady tries to tell me my phone is missing a sim card which I know LTE won't work at all if a sim is missing. Not to mention I have no reason to take the sim out. My guess he has a bad radio and phone needs to be swapped. Sounds like you have a similar problem. Since I had my m8 to sit next to it side by side, it's pretty easy to troubleshoot. As much as it sucks going to the store, try another store or go back again hold your ground. I would hard reset everything just to make sure as they will prob make you do that anyway. Oh & not only did they tell him his sim card was missing, they said they don't have any to give him. The sprint store is absolutely worthless.
yeah, mine was working fine across town, but it stopped when i got home, so i suspect it may be the tower 2 blocks away
First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?
om4 said:
First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?
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Click to collapse
I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it
dogcmp6 said:
I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it
Click to expand...
Click to collapse
That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.
skizzled said:
That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.
Click to expand...
Click to collapse
I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone
dogcmp6 said:
I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone
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Click to collapse
I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.
skizzled said:
I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.
Click to expand...
Click to collapse
It would pop up in your status bar with a giant warning triangle (like you get for roaming) and would say "error could not connect to wireless data network"
I get that warning quite often.
Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<
ms79723 said:
Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<[/QUOTE
keep track of the number of days its been down, and call sprint so you can get an ac**** credit for the days its not working right, I have already vowed to annoy the holy living crap out of the cs department until they fix it, Im unemployed so I sit around the house filling out job apps all day so its something else to do lol.
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Click to collapse
Just curious everyone what color and where did y'all purchase your M8's
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Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.
mswlogo said:
Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.
Click to expand...
Click to collapse
Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,
dogcmp6 said:
Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,
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Click to collapse
I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.
mswlogo said:
I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.
Click to expand...
Click to collapse
Its possible, some one else said sprint scrwed up the provisioning on the m8 and the s5, and so some phones are having issues until they can get it sorted out
Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
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mobilecj said:
Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
Sent from my 831C using XDA Premium 4 mobile app
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Click to collapse
not that I have heard of, I am going to take the airave if they let me have it for free, since it seems my phone works fine when i go out of the house, which is rarely
Okay so I kept going to different Sprint stores and one guy said something that sounds believable (because I heard about it online)
He said that it's really the Sprint Spark that's messing up. There's an issue with the hand off. Since there's only one band in use at a time and Sprint's LTE can't handle voice...whenever you want to deal with voice you must go from LTE to CDMA. But he said there's an issue with our phone that's not allowing that to happen correctly. I was googling the **** and I found other people talking about this too. They were saying that the fix is really on Sprint to update their **** so that there's Sprint Spark everywhere.
If what these people are saying is true, then I'm sure I'm ****ed. And I think they're right to some degree. There's an issue with the hand off. In my house I have a weak LTE Spark connection. If I go into airplane mode and then come out of it, I can connect to Spark. But then it drops and everything stops working. If I go downtown I have a strong Spark connection and it seems like everything with my phone is fine. If I just drive from my place to downtown, I experience the drop. It's ridiculous.
So I can see how that's all true. But I'm really hoping it's not because if it is then I can't use this phone for a while. I kinda feel like I wasted money on it...this single band at a time **** is dumb. Yeah it may be easy on the battery life...but it's not helping with phone usage. Sprint wasn't ready for this :/
Here's link to what I was reading:
https://community.sprint.com/baw/thread/154841?start=45&tstart=0
To be fair to HTC/Sprint I retitled this. As the phone is not representative of a normal M8 (either by hardware or corrupted/miss programming).
Long story.
If you want the short version, "This phone sucks" (and by the way so does the S5).
Here is the long version.
Bought the phone first day.
HTC Unlocked and Rooted it as soon at it was available. Applied S-OFF as soon as it was available.
I had not much time to play with it and stayed on Stock and have WIFI on full time which is used at work and home.
Couple days ago I decided to try some ROMs (being very patient for things to mature a bit). I tried Barebones, pretty good ROM. Note I had "dirty flashed it".
Then I took my first long trip since I got the phone. 100 miles into the boonies.
It popped up "Roaming Guard every 2 minutes", every call. But it was still running ok.
I had forgot to shut the roaming guard off (or it was locked out by the time I though of it).
This is a known issue and happened on M7as well. Most reliable way to deal with it, is to full wipe in order to disable it. (I tried all the tricks).
Well at this time OMJ released his "Harman" ROM and Firmware.
Well I guess it's a good time to start clean, wipe and switch to OMJ's Harmon ROM (and firmware) (whom I've been a loyal customer of)
So this stupid Roaming Guard thing keeps coming and going as I sort out which ROM I want, restoring things with TB etc.
But now, my phone is "stuck is 1X". WTF. And if it does occasionally show 3G as soon as I use it, it drops out completely or reverts to 1X.
So now I think I hosed something really bad. Can't get 3G at home or work. My wifes HTC One M7 is fine (running OMJ's BadBoys ROM)
Updated Profiles, played with PRL's.
So I put it all back to factory (except S-ON) and used the HBOOT that hides that's it's S-OFF.
And flashed the closest Stock ROM I could find (which so happened to get no Data or Voice at all). Perfect !!
Then took it to sprint store, and it was a sharp kid and he said it was rooted and nicely handed it back. He suggested I add T.E.P. and "try again".
Well I figured I'll have to S-ON it. And stopped in another store to added T.E.P. just in case. I had like 2 days left.
So I was gonna go home S-ON it and go to another Sprint "repair" Store but decided I really needed to get to some other commitments.
So I restored a backup and on the road and the phone was back to "Normal" except for the stupid Roaming Guard thing. WTF.
Then it hit me. The new ROM from OMJ was telling me what my REAL network was doing and the stock ROM was lying through it's teeth.
I'm well aware of Developer ROM's displaying "1x" when it sees 1x but after being on the stock ROM (with WIFI on), I kind of forgot about it.
And I was never clear what the "New" Spark Icons were really saying anyway (with WIFI ON or OFF).
So the truth is this thing has been running like crap since day 1. And I believe even worse since the first OTA firmware update.
I started researching options to get the Galaxy S5. Turns out the reviews are worse on the S5 than the M8.
Then I kept finding threads like this one.
https://community.sprint.com/baw/thread/155517
Maybe I have a bad phone. Maybe I'll just smash the thing and try another one.
I miss my M7. Luckily my wife has it.
I had to get my first M8 replaced because it was roaming all the time. My second one is much better . Sounds like you have a bad one like my first one. I returned mine within the first 14 days to get a no-questions-asked replacement for full refund.
Uhh.. No problems here. Sounds like a defective device to me. They won't swap it where you rooted it, TEP will cost you a deductible and they'll send you a refurbished model. Shouldn't of rooted so quickly.
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I don't understand if u don't want the roaming guard to sound just uncheck it on the settings. If you have trouble with your settings dial *#*#4636#*#* and select phone information scroll down and select the option cdma+evdo/lte then reboot and check if that help. Then again u should be aware of this
http://forum.xda-developers.com/showthread.php?t=2701255 just in case u r not.
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breezedragon said:
I don't understand if u don't want the roaming guard to sound just uncheck it on the settings. If you have trouble with your settings dial *#*#4636#*#* and select phone information scroll down and select the option cdma+evdo/lte then reboot and check if that help
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Click to expand...
Click to collapse
Not so easy to shut Roaming Guard off. I'll bet if most people look right now, You'd find it greyed out.
I just completely wiped my phone again. Ran RUU on it. Immediately Disabled the Guard. And a half hour later it's all locked out again (but it's locked out disabled).
I don't know what causes it to lock.
But you do have to do it immediately after a wipe.
I'll check out the Options #*# option you suggested. Thanks. I remember that being mentioned before.
Aldeel said:
Uhh.. No problems here. Sounds like a defective device to me. They won't swap it where you rooted it, TEP will cost you a deductible and they'll send you a refurbished model. Shouldn't of rooted so quickly.
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
I tend to root as soon as it's available. In case an OTA comes out and lose the ability to ever do it. I also like to see if I can root it with in the 14 days, because if something does go wrong I can swap it. I can make it factory looking again. I just didn't want to bother in case they could fix it, because it felt like just a programming issue. I knew I was taking a chance when I brought it in like that. I've brought in MUCH more hacked phones and walked out with a brand new one, with no T.E.P.
I'm still not sure if this is a "Broken" phone. It definitely won't pull in weak 3G like my M7 did.
mswlogo said:
I'm still not sure if this is a "Broken" phone.
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Click to collapse
It probably is.
Fwiw, I've never seen my roaming guard settings greyed out.
As a sprint tech I can tell you 100% of the M8's that have come in to my store that I've replaced have been better the second time around. Seems like there were some lemons in the first batch. You'd better take it in to get exchanged or break it to get a replacement soon(lol) because as of today we were ordering new replacements, soon it'll be refurbs once there is stock in the warehouse.
I also noticed the serial number on my original M8 started with FA, while my current one starts with HT. Could be that ones from a specific location were bad.
There is problem in this phone. I don't think why you face this type of problem?
HaiKaiDo said:
As a sprint tech I can tell you 100% of the M8's that have come in to my store that I've replaced have been better the second time around. Seems like there were some lemons in the first batch. You'd better take it in to get exchanged or break it to get a replacement soon(lol) because as of today we were ordering new replacements, soon it'll be refurbs once there is stock in the warehouse.
Click to expand...
Click to collapse
Thanks for the heads up. Hopefully I won't have to "break it". I never have, but I would if it came down to it.
I was thinking that they are not refurbished yet as well.
I'm not convinced 100% it's broken yet.
I did notice in a breakdown of the phone, that they do have little spring loaded contacts to the Antenna's, which have been a problem on past phones. And that might be all it is.
I have $18.00 glass screen installed on it as well. And it's installed PERFECTLY. Chances of that happening again are slim
I really would like to get this phone to work.
That thread I posted, folks got second phones and still had issues.
I think it has to do with this whole Spark thing.
You know I wouldn't be rooting and wanting the option of Roam only etc. if the Sprint Network wasn't so bad in the first place.
The only thing that keeps me is the SERO plan. But that is wearing thin. Everyone of my co-workers gets 10-40x faster data rates than I do.
AT&T or Verizon.
Sprint better get their act together.
Oh and the store I did go to. They just fired all their Techs 3 weeks ago. It used to be a good store to go to.
Captain_Throwback said:
It probably is.
Fwiw, I've never seen my roaming guard settings greyed out.
Click to expand...
Click to collapse
Me neither.
Should definitely look into getting it replaced, though.
Captain_Throwback said:
I also noticed the serial number on my original M8 started with FA, while my current one starts with HT. Could be that ones from a specific location were bad.
Click to expand...
Click to collapse
My M8's serial number starts with FA and so far, the only real issues I've had are sending/receiving texts at home. Sometimes, they come in delayed but I attribute that to the network moreso than the phone. Though, updating the profile/prl seems to fix it. Forcing the phone to re-provision while on CDMA rather than LTE seems to also keep it from happening sooner.
mswlogo said:
Thanks for the heads up. Hopefully I won't have to "break it". I never have, but I would if it came down to it.
I was thinking that they are not refurbished yet as well.
I'm not convinced 100% it's broken yet.
I did notice in a breakdown of the phone, that they do have little spring loaded contacts to the Antenna's, which have been a problem on past phones. And that might be all it is.
I have $18.00 glass screen installed on it as well. And it's installed PERFECTLY. Chances of that happening again are slim
I really would like to get this phone to work.
That thread I posted, folks got second phones and still had issues.
I think it has to do with this whole Spark thing.
You know I wouldn't be rooting and wanting the option of Roam only etc. if the Sprint Network wasn't so bad in the first place.
The only thing that keeps me is the SERO plan. But that is wearing thin. Everyone of my co-workers gets 10-40x faster data rates than I do.
AT&T or Verizon.
Sprint better get their act together.
Oh and the store I did go to. They just fired all their Techs 3 weeks ago. It used to be a good store to go to.
Click to expand...
Click to collapse
Yeah lucky for me I dont work at a corporate store lol. They did a mass layoff of techs in corporate stores.
No problems here either
~m8whl modded stock
2.265 Max ¦ 300 Min
ondemand
row
I'm curious now if my phone is bad or its network related. I seem to drop/miss calls quite often. I just checked my serial number and it starts with FA as well.
I'm wondering if these phones were all built in different locations. I have a gold one from best buy and this thing works like a champ. I get similar cell signal compared to my s3. Even at my in laws house which just got lte a few months back and my brother in laws house where I get no signal on my s3, it acted the same with no signal. He lives in a secluded area. I'm reading a lot of negative things about phones bought thru Sprint being problematic. Haven't read anything about the gold best buy phones acting up. What do you all think could these phones be built in totally different locations?
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Maybe not different locations, but definitely different batches. Some could have subpar antennas.
I believe the serial number indicates the distribution center from which the device was produced. I saw mention of it in the Firewater thread when people were trying to figure out why it worked on some devices and not on others.
Serial number for my phone started with FA. Ordered it after watching the unveiling, got it two days later.
Haven't had a single problem with the phone as far as software, and no hardware issues like defects.
Guess I'm just lucky.
Knock in wood taking the firmware update on H/K ROM doesn't change things down the line.
sprkat85 said:
I'm wondering if these phones were all built in different locations. I have a gold one from best buy and this thing works like a champ. I get similar cell signal compared to my s3. Even at my in laws house which just got lte a few months back and my brother in laws house where I get no signal on my s3, it acted the same with no signal. He lives in a secluded area. I'm reading a lot of negative things about phones bought thru Sprint being problematic. Haven't read anything about the gold best buy phones acting up. What do you all think could these phones be built in totally different locations?
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have a gold one as well and also see none of these issues. It also seems to be comparable to my S3's reception.
A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
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mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Im having the same issues but only when connected to my airrave.
No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway
munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.
I'm heading over to the store again today to have them actually look at it.
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...
Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
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It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.
Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.
Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.
Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?
I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.
I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8
I just as got my second one In less then a week and it keeps showing data connection error or some like that
If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.
New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.
Amsick you can get into big trouble for that lol
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