Hi everyone,
as some of you know, I did a stupid thing (flashed wrong hboot) and bricked my phone. I have a friend who can solve this problem for me with JTAG RIFFBOX, but my phone is still under warranty.
When and IF I send my phone for warranty to an official HTC service center, what are my chances that they repair the phone if I just say it died for example during software upgrade?
Thanks
lottery mate..
Sent from my HTC One using Tapatalk 2
I am feeling lucky!
Depends on country/replace center/staff. So it is really like a lottery
Also, a JTAG will open up the phone to the extent of physical damage, if you get turned down from HTC Warranty THEN go with JTAG.. however even then JTAG is known to cause problems for network lock/etc..
I have packed up my phone and sent it up for a repair. It is not physically damaged or serviced by 3rd party, so we will see what happens
Usually if a phone is completely nonresponsive, as it would be here, they will just replace the motherboard and be done with it.
iElvis said:
Usually if a phone is completely nonresponsive, as it would be here, they will just replace the motherboard and be done with it.
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This phone actually has faulty camera ("pink" syndrome). They have told me that they do not replace camera modules, but whole phone.
However, in the meantime, I bricked it
SpineSurgery said:
This phone actually has faulty camera ("pink" syndrome). They have told me that they do not replace camera modules, but whole phone.
However, in the meantime, I bricked it
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I did the same... I had just the pink camera and haven't send to repair and now it's bricked. No choice.
Is your phone under warranty? Did you send it for a repair?
Just to update you...
My phone was repaired and is sent back to me.
It also had "purple camera" problem,but they only replaced camera (not the whole phone). But OK. I suppose I will get new 24 month warranty because they replaced mainboard.
SpineSurgery said:
Just to update you...
My phone was repaired and is sent back to me.
It also had "purple camera" problem,but they only replaced camera (not the whole phone). But OK. I suppose I will get new 24 month warranty because they replaced mainboard.
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So .. did they fix the phone too?
Yes.. status says "replaced: mainboard, speaker, camera"
Good news )))
Related
G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
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How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
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Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
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Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
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simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
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I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.
Hi!
Ok so at the moment my Diamond has been sent off my repair twice and I'm told if it has to be sent off once more then I get to choose a new phone! Quite fancy that Hero...
So my question is: how can I break my phone without the service centre knowing that I broke it on purpose? So far my digitalizer has been replaced and I've had a new motherboard cos the phone wouldn't charge.
Any suggestions?
Lets break it!!!
Thanks, James
hi all , i bricked my w8 and i send it to service the other day ...my phone got hardbricked and i cant find a solution ..so i asked my dad to send to to a repairman, at 1st the man said its a simple problem and can be fix in a day or two , so 2 days has passed and i asked my dad is my w8 fixed? my dad said the foreman has overlook and the problem is more severe ...so i got a little scare and i heard of this method called JTAG ..and i am just wondering does all repairman knows JTAG? i saw a vid and it looks dam hard. ..http://www.youtube.com/watch?v=ujH_IpsskLg
so heres the details
model:w8
reason for brick:unlocking bootloader
phone age : 3weeks
As you can see in the video you linked in your post, or in the link I posted in the "bootloader unlock warning" thread, it requires ...
a) ... specialized hardware (RIFF Box + JTAG Interface or Qualcomm Resurrection Cable)
b) ... a solid knowledge about getting the hardware and related software to good use
In theory any trained service monkey should be able to do the trick, given the repair shop has the hardware to accomplish the job. A authorized SE service center has the required hardware, and trained technicians, for sure.
Anyhow ... to point the finger at the "unlock warning" thread ... now, once you get your phone back READ THE MANUFACTURING CODE of your phone CLOSELY and do NOT attempt to unlock the bootloader again if the phone is within the critical range.
oh..so most repairman knows how to repair a bricked phone yes ? =) ..but still if i am right it will not be covered by my warranty? and how much will it cost?
tohno said:
oh..so most repairman knows how to repair a bricked phone yes ? =) ..but still if i am right it will not be covered by my warranty? and how much will it cost?
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warranty = no because the warranty sealed has been broken
cost? ask the repairman LOL
cause i'm curious too about se center cost and repair man cost..
i think i might be able to trick the repairman saying that i was trying to update my software then this happened =) hehe
tohno said:
i think i might be able to trick the repairman saying that i was trying to update my software then this happened =) hehe
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is this a repairman or se center?
Why would you trick the repair man since it will not reduce the cost (i think)
erm..it's a retailer at a mall my dad bought the phone from...and if the retailer knows my phone is still under warranty wont the repair be free?
tohno said:
erm..it's a retailer at a mall my dad bought the phone from...and if the retailer knows my phone is still under warranty wont the repair be free?
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ah.. i thought it was random repair man..
and (if) you have to pay for the service please update here how much is the cost.
just in case someone hard brick their phone..
kk sure ..but i found this website
http://www.sony.com.my/subtype/servicecharges/asset/230762
it says that SE phones repairs will cosr about RM 40 ..
tohno said:
kk sure ..but i found this website
http://www.sony.com.my/subtype/servicecharges/asset/230762
it says that SE phones repairs will cosr about RM 40 ..
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Hey tohto, ur phone work again??
I wanna know?
Sent from my WT19i using xda premium
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
Terramoto said:
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
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I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
Unbourne said:
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
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The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
Terramoto said:
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
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I highly doubt they would keep it. They may check against serial number as far as warranty but I've never dealt with HTC directly. I want to say HTC's warranty is a year and no HTC one has been out a year so every HTC One is still covered by warranty. If anything comes of it just play dumb and say you bought it on Ebay.
When I had to send my One back to get its screen repaired, I asked the rep I was on the phone with about the bootloader. He told me that the bootloader/ROM only becomes a problem when they can't flash it to stock for whatever reason, in which case the repair center will charge extra for the hassle of reflashing your phone. I was also told that flashing my phone to as close to stock as possible should be fine. I doubt they check your software any more than this. As with the "keeping the phone" deal, they probably wouldn't do such a thing unless it was listed as a stolen phone and some agency forced them to keep it.
My broken (shattered glass) screen wasn't covered by the warranty so they probably didn't check my warranty status. It may be different in your situation, but I hope that this helps.
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
Anyway i was contacted by HTC in Portugal telling me, that because my phone was modified by Sprint the warranty is not valid in europe....
Terramoto said:
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
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how?????
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
pros1996 said:
Hi everyone.
I got my brand new HTC One yesterday and this phone rocks! Only problem is the camera getting the what you guys already know as the red/purple tint due to camera defect.
Now i live in guyana and sadly there are to htc repair centers. I bought this phone from the US.
I have the sd vd6869(1.0) cinesensor 2013-05-10 camera sensor in my phone.
I read somewhere on this forum that persons with this problem send their phone to a repair center and the replace the sensor with ov4688 sensor module.
Is there a way for me to buy this module online or something?
There are guys over here who can replace it easily.
Please help. I really love taking images.
Thanks very much.
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Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
alray said:
Your phone is brand new, you should consider contacting htc usa and sending your phone for repair so your warranty will not be void. Im pretty sure repairing an htc phone from an unauthorized shop void your warranty.
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Yeah but how will i send it i'm in guyana. Oh and i email HTC USA this morning , lets hear what they say.
Does it have a US warranty? Then your best bet may be to do what I did - find someone you trust who's traveling to the US and ask them to deal with it for you. The only thing you'll pay for is shipping to HTC.
Give it plenty of time just in case - they do the repair itself very quickly but the shipping back and forth will take a few days, and there may be a holdup if they see something else that needs to be repaired and they have to contact you about it.