Verizon Moto X w/ Metro SIM, Voice & Data but no MMS/SMS - Moto X Q&A

As the title generally states, I've gotten my VZQ moto X set up with my MetroPCS SIM, and have encountered an issue.
If I don't use a manually entered APN, I get H+ signal, with voice and SMS, but no data.
If I use either the fast.metropcs.com or fast.t-mobile.com APNs, I get 4G LTE signal with data and voice, but no MMS.
Anyone know what the deal is?

CraviingCritic said:
As the title generally states, I've gotten my VZQ moto X set up with my MetroPCS SIM, and have encountered an issue.
If I don't use a manually entered APN, I get H+ signal, with voice and SMS, but no data.
If I use either the fast.metropcs.com or fast.t-mobile.com APNs, I get 4G LTE signal with data and voice, but no MMS.
Anyone know what the deal is?
Click to expand...
Click to collapse
Have you input the MMSC url in your APN? I believe it should be:
MMSC URL: http://metropcs.mmsmvno.com/mms/wapenc
You HAVE to put in the http:// as well. Try this URL and advise if you can send MMS.

samwathegreat said:
Have you input the MMSC url in your APN? I believe it should be:
MMSC URL: *Edited out because of <10 posts
You HAVE to put in the http as well. Try this URL and advise if you can send MMS.
Click to expand...
Click to collapse
That is what I have. Looking deeper into the forums, it seems the MotoX has issues with voice/MMS over LTE outside of the carrier the phone shipped from. I've now got my phone configured to stay on 3G/HSPA+ and everything seems to be working as it should. Still, it saddens me to not have LTE without sacrificing voice and MMS features. Hopefully a fix arises in the future.

I know this is an old thread but it seems to be strongly connected to my issue.
I have inputted the APN settings above and 4GLTE seems to be working fine on my VZW Moto X on MetroPCS. However, it seems like I need to keep switching between "Global" and "LTE / GSM / UMTS" in certain areas to get a signal. In these areas I usually have trouble getting MMS, even if I am connected.
Does the Moto X have trouble switching between certain cell towers? I am thinking this is why OP had the issue with MMS as well. (Note, if I have a signal I have no trouble receiving SMS)

Related

[HOW-TO] Get 4G Speeds on AT&T

So it seems like a lot of people are having trouble getting 4G speeds with AT&T. After a couple days of back and forth with sales reps and tech support, I think I have it figured out. I'll try to make this an easy to follow guide.
Getting the Right Data Plan
First thing's first, you need to have a 4G data plan. To check which data plan you currently have, you can log into your account on http://www.att.com. After logging in, mouse-over the "Wireless" tab at the top and click "Add or Change Services." From here, you can scroll down and view the "Web, Text & More" section. This is what mine looks like.
Your data plan has to be a 4G Smartphone plan. If you are coming from a previous 4G phone, and you just popped in your old sim card WITHOUT calling AT&T, you should be all set and you can skip to the next section. However, if you DID call AT&T to give them your Nexus 4's IMEI, your data plan will default to "3G for Blackberry" or something similar. This is because the Nexus 4's IMEI isn't appropriated as a 4G smartphone in AT&T's system.
You have a couple options at this point. You can try to contact AT&T, explain it to them, and hope they give you a correctly provisioned data plan. This can be a quick and simple fix, and has worked for some people. However, it didn't work for me. After speaking with customer service over live chat, tech support over the phone, and going into both an authorized retailer and a corporate store, I was told that they can only provide 4G plans to AT&T branded 4G phones.
The solution to this is to give AT&T the IMEI number from one of their 4G phones. (NOTE: The only thing the IMEI does is tell them what type of phone it is, and what plans can be assigned to it. IT IS NOT LIKE A SERIAL NUMBER, AND AT&T WILL NOT CHECK TO MAKE SURE IT IS UNIQUE.) Find a friend with an AT&T 4G phone and note the IMEI number. You can quickly pull it up by typing *#06#. Then you can call AT&T customer service, tell them you have a new smartphone that you would like to get the correct data plan for, and give them the IMEI number you just copied down. (I told them I have an LG Optimus G, which isn't too far off I suppose )
Now you should have a 4G data plan.
Setting the APN
After you confirm that you have a 4G data plan, you have to set the correct APN. To get into the APN settings, go into your android settings, under "Wireless & Networks" go into More>Mobile Networks>Access Point Names. You can either select the menu button and create a New APN, or you can select the one already there and edit it to match the one below.
Code:
APN Settings:
Name: AT&T HSPA+
APN: pta [COLOR="Red"](NOTE: IF YOU DON'T HAVE AN LTE PLAN, CHANGE THIS TO "PHONE")[/COLOR]
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80 [COLOR="Red"](NOTE: IF MMS ISN'T WORKING, CHANGE THIS TO "8080")[/COLOR]
MCC: 310
MNC 410
Authentication type: Not set
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Bearer: Unspecified
Be sure to hit the menu button and save the APN, then select it in APN settings. If at this point you fail to get a connection, you most likely don't have a 4G data plan and should go through the steps in the first section.
Enabling LTE
This part is optional, but I see no harm in doing it. Type *#*#4636#*#* into your phone. This should open up a "Testing" settings screen. Go into Phone Information, scroll down to "Set preferred network type:" and select "LTE/GSM/CDMA auto (PRL)" from the drop-down menu. If you happen to be in an area with AT&T band 4 LTE, you will be able to connect to it. According to this thread, AT&T has band 4 LTE in the Oklahoma City area. If anyone else can confirm any other areas, maybe we can get an idea of how widespread it is.
Hopefully this has helped some people. Let me know if there are any inaccuracies or changes that should be made.
Does it have to be 4G LTE? Mine just says the same thing, but 4G. They set it up in the store, as well, but they set it up as my old SGS2, which has 4G, but not LTE.
I have galaxy s3 with LTE data plan so so when I get my nexus , I just need to set up apn . Thats it right.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
yahoowizard said:
Does it have to be 4G LTE? Mine just says the same thing, but 4G. They set it up in the store, as well, but they set it up as my old SGS2, which has 4G, but not LTE.
Click to expand...
Click to collapse
No, it doesn't have to be LTE. You should still be able to connect to the HSPA+ network. You only need the LTE plan if you want to try to connect to the band 4 LTE network in the few areas AT&T has it.
So what are the speeds with this?
I do want the LTE network, so I guess I should call and get that changed. However, nothing works at all, no data, no HSPA, nothing. I guess 4G plan isn't valid.
NO LTE in St. Louis
adi_scorpios said:
I have galaxy s3 with LTE data plan so so when I get my nexus , I just need to set up apn . Thats it right.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Right, all you would have to do is put the sim card from your GS3 into your Nexus 4. It should set the APN automatically since it's already a 4G plan, but you can always double check.
BennyJr said:
So what are the speeds with this?
Click to expand...
Click to collapse
This would depend a lot on your area. I seem to be getting 8-10 Mbps in a HSPA+15 coverage area.
grandfathered
Dose anyone know if this will negatively affect a data plan that is grandfathered unlimited. I don't want them to mess that up.
yahoowizard said:
I do want the LTE network, so I guess I should call and get that changed. However, nothing works at all, no data, no HSPA, nothing. I guess 4G plan isn't valid.
Click to expand...
Click to collapse
Try changing the APN setting from "pta" to "phone". I believe pta is the setting for the LTE plan, and phone is the setting for the regular 4G.
VanVlack said:
Dose anyone know if this will negatively affect a data plan that is grandfathered unlimited. I don't want them to mess that up.
Click to expand...
Click to collapse
I think you only stay grandfathered unlimited if you don't change your plan at all. I have the 2GB plan that is no longer available, and on the "Add or Change Services" page it tells me that if I make any changes I won't be able to revert to my current 2GB plan. I would assume it's the same for all discontinued plans.
i have grandfathered unlimited data from an old iphone 3gs plan...here is what it says on att's website:
Data Unlimited SmartPhone Personal
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" Data Unlimited SmartPhone Plan prior to upgrade to 4G device.
so is this considered "4G"? i live outside of philly and the fastest i've ever gotten on speedtest was around 6 mbits/sec...99.9% of the time it's between 1 and 3 (this is on my galaxy s 2).
ppeklak said:
i have grandfathered unlimited data from an old iphone 3gs plan...here is what it says on att's website:
Data Unlimited SmartPhone Personal
Data Plan for SmartPhones. Unlimited domestic data usage. Only available for upgrades. Requires customers to be on a "Gold List" Data Unlimited SmartPhone Plan prior to upgrade to 4G device.
so is this considered "4G"? i live outside of philly and the fastest i've ever gotten on speedtest was around 6 mbits/sec...99.9% of the time it's between 1 and 3 (this is on my galaxy s 2).
Click to expand...
Click to collapse
As far as I know, they label all the 4G plans as such. What are your APN settings? If it's wap.cingular, I'm pretty sure that's 3G.
smalovic said:
As far as I know, they label all the 4G plans as such. What are your APN settings? If it's wap.cingular, I'm pretty sure that's 3G.
Click to expand...
Click to collapse
Mostly correct -- I was under the belief the wap.cingular isn't able to achieve HSPA+ speeds (I was only able to get 1mbit up and down). Someone else in a different thread told me that they were connecting at HSPA+ speeds on wap.cingular. So it turns out APN's alone aren't directly indicative of what plan you have. However, being able to connect on either "phone" or "pta" APNs is pretty much a guarantee your plan is provisioned correctly as those are the APN's used for HSPA+ as well as LTE.
Here's my exact post from the other thread : http://forum.xda-developers.com/showpost.php?p=34778373&postcount=19
Also an in-depth APN rundown here : http://forum.xda-developers.com/showpost.php?p=34824948&postcount=116
smalovic said:
The only thing the IMEI does is tell them what type of phone it is, and what plans can be assigned to it. IT IS NOT LIKE A SERIAL NUMBER, AND AT&T WILL NOT CHECK TO MAKE SURE IT IS UNIQUE.
Click to expand...
Click to collapse
It may well be true that AT&T don't check that an IMEI is unique, but actually it IS a unique serial number ....
smalovic said:
So it seems like a lot of people are having trouble getting 4G speeds with AT&T. After a couple days of back and forth with sales reps and tech support, I think I have it figured out. I'll try to make this an easy to follow guide.
Click to expand...
Click to collapse
So far only updated the APN, and I was on the wap.cingular, with a grandfathered data plan. My Speedtest results after the APN change is now DOUBLE my wifi connection speed via DSL. I'm outside city limits South of Holland, MI, and getting 7-9Mbps now. I can't wait to go up to Grand Rapids where I know ATT has a very robust 4G network and see what I get there.
So would LTE on AT&T work with the non-smartphone unlimited data plan?
Does AT&T even pick up the nexus 4 as a "smartphone"?
Thanks
4ktvs said:
So would LTE on AT&T work with the non-smartphone unlimited data plan?
Does AT&T even pick up the nexus 4 as a "smartphone"?
Thanks
Click to expand...
Click to collapse
It appears some people who are in AT&T LTE coverage where AT&T does not have 700MHz licenses are getting LTE over the AWS frequencies (the same ones used in Canada). The Nexus 4 only appears to have LTE operable on AWS. There's more about it in this thread : http://forum.xda-developers.com/showthread.php?t=2021173
It's unlikely LTE would work with the non-smartphone data plan as those require the "pta" APN, which is only accessible on LTE plans.
Atlanta here.
I double checked to make sure I had my settings right, according to the OP.
I'm not getting the LTE symbol in the status bar (only H) and getting 8-10 MBPS down according to the speed test.
I assume that's still HSPA+ for the Atlanta downtown area. (By GA tech)
AT&T iPhone 4S SD Chip to N4 - 4G Compatible?
I am switching over from an iPhone 4S to the N4 and cannot get 4G data speeds (actually the best I can get is sub 2mb/sec). My old APN was wap.cingular and I beleive I was only getting 3G data with the iPhone; however, at some point AT&T started calling my service 4G and that is what would show up on the phone. Can anyone confirm that the iPhone 4S to N4 switch will require me to take the IMEI route to get the AT&T 4G speeds. Thanks for the help.
Awesome IFL

[Q] T-mobile 2014 Moto X in London International texting & data won't work

I have a Moto X pure edition on t-mobile simple choice plan. I'm in London and have not received any texts or emails notifying me that I am abroad and can now use t-mobiles free texting and data or paid plans. I tried a few things, rebooting, reset APN settings and changing apn settings to ipv4 and using epc.tmobile.com as the address. Nothing so far. I can look up the networks and see T-mobile but can't register. My phone's clock also didn't change, had to do it manually.
Need help. I'll try and call t-mobile soon.
This is from my memory with a Nexus 4, but should be the same basic idea. Try going into Settings, Networks, Cellular Networks, let it load then select T-Mobile's local partner. Might take some trial and error to get the right one if there are multiple local carriers around, but shouldn't take more than a couple minutes.
Tried that already on the phone with the T-mobile rep. none of it worked always the same error "This connection is not available at this time. Please try again later."
Not sure if this will help, but you do have roaming enabled right? I remember with my Nexus 4, when I traveled internationally, I had to enable roaming for my texts and data to work.
Sent from my iPad using Tapatalk
Chaconzies said:
I have a Moto X pure edition on t-mobile simple choice plan. I'm in London and have not received any texts or emails notifying me that I am abroad and can now use t-mobiles free texting and data or paid plans. I tried a few things, rebooting, reset APN settings and changing apn settings to ipv4 and using epc.tmobile.com as the address. Nothing so far. I can look up the networks and see T-mobile but can't register. My phone's clock also didn't change, had to do it manually.
Need help. I'll try and call t-mobile soon.
Click to expand...
Click to collapse
I had the same problem while travelling to the Caribbean. I tried all the settings (even dialed #766 to enable Data Roaming). I never got it to work even after opening tickets with T-Mobile. I always had Cell service to make calls , but there was an exclamation on the bar(s) icon indicating there was an issue with data.
Hopefully you can get it working.
I haven't had ANY service at all. No texting no voice call no data. Nothing. Phone shows that there's emergency calls only. Was working fine at home and in DC. I have cellular data on and roaming and have tried messing the the APN settings some. Didn't work so I reset to default.

[Q] Switched to T-Mobile, No MMS over Wifi

Hello,
Normally I can find everything I've ever needed by searching here, but I was not able to find a solution to this one.
I just switched to T-Mobile from AT&T, and brought over my SM-G900A.
When I put the SIM in at first, I got voice and SMS, but no data. I looked up APN settings, and created a fast.t-mobile.com APN using the recommended settings, except for APN protocol. Data now works, but still no MMS unless I disconnect from WiFI
MMSC is set to http : //mms.msg.eng.t-mobile.com/mms/wapenc (no spaces)
APN Protocol is set to IPv4 (This is greyed out and cannot be changed to IPv6)
However, MMS only works when connected to data only, not WiFi. I cannot seem to find a way to make this work when connected to WiFi, which I would like to be able to do. Any ideas?
My thought is this might be related to WiFi calling being a native feature on T-Mo devices but not on AT&T. Thoughts?
Thanks guys!
nsherman2006 said:
Hello,
Normally I can find everything I've ever needed by searching here, but I was not able to find a solution to this one.
I just switched to T-Mobile from AT&T, and brought over my SM-G900A.
When I put the SIM in at first, I got voice and SMS, but no data. I looked up APN settings, and created a fast.t-mobile.com APN using the recommended settings, except for APN protocol. Data now works, but still no MMS unless I disconnect from WiFI
MMSC is set to http : //mms.msg.eng.t-mobile.com/mms/wapenc (no spaces)
APN Protocol is set to IPv4 (This is greyed out and cannot be changed to IPv6)
However, MMS only works when connected to data only, not WiFi. I cannot seem to find a way to make this work when connected to WiFi, which I would like to be able to do. Any ideas?
My thought is this might be related to WiFi calling being a native feature on T-Mo devices but not on AT&T. Thoughts?
Thanks guys!
Click to expand...
Click to collapse
My thinking is , is thats an internal thing with att software in the s5. Just because u switched to tmobile wont chang the software on the phone to tmobile even ur software updates to the phone will come from att not tmobile. I always have to have data on to send mms. I could be wrong but i think thats whats going on
nsherman2006 said:
Hello,
Normally I can find everything I've ever needed by searching here, but I was not able to find a solution to this one.
I just switched to T-Mobile from AT&T, and brought over my SM-G900A.
When I put the SIM in at first, I got voice and SMS, but no data. I looked up APN settings, and created a fast.t-mobile.com APN using the recommended settings, except for APN protocol. Data now works, but still no MMS unless I disconnect from WiFI
MMSC is set to http : //mms.msg.eng.t-mobile.com/mms/wapenc (no spaces)
APN Protocol is set to IPv4 (This is greyed out and cannot be changed to IPv6)
However, MMS only works when connected to data only, not WiFi. I cannot seem to find a way to make this work when connected to WiFi, which I would like to be able to do. Any ideas?
My thought is this might be related to WiFi calling being a native feature on T-Mo devices but not on AT&T. Thoughts?
Thanks guys!
Click to expand...
Click to collapse
You can achieve WiFi calling and Texting which will send MMS over WiFi by installing the alliance ROM. You first have to be on KitKat 4.4.4. After thay flash the ND3 kernal and install root via towel root, next install safstrap and flash alliance ROM and bam you should have WiFi calling and texting enabled. I am currently on the at&t s5 using T-Mobile.
I may have the links on my laptop if you need them. Just let me know.
Sent from my SM-G900A

Nexus 6 Lra carrier help

Hello, I recently purchased a gpe nexus 6 for my cell carrier Thumb cellular. Small company that uses verizon towers in rural America (LRA) one of the bigger LRA carriers is bluegrass cellular if it would help any. Basically these LRA carriers partner with verizon to give coverage in rural areas otherwise skipped over. The phones themselves are almost exact clones over their verizon counterparts for what that may matter.
My issue is I have a bug where I can not send out sms messages on lte but when preferred network is set to CDMA only Prl it works. Set back to lte CDMA and they fail to send again. Everything else including receiving sms works. Any idea on what I can do because I don't want to send this device back. Seen its common on CDMA carriers but no real fix has been found besides to stay off lte. Any help would be great, Thank you
Sounds to me like it might be something with the APN's. Maybe you could look at another (android) phone that works properly, and see the apn's, and then manually enter them in the nexus?
jasoraso said:
Sounds to me like it might be something with the APN's. Maybe you could look at another (android) phone that works properly, and see the apn's, and then manually enter them in the nexus?
Click to expand...
Click to collapse
I have a galaxy s5 on the same network and saved the apns and restored on the nexus using apn backup restore, I get lte and can send mms. The issue is sending regular sms while on lte. If I force 3g or even 1x I have no issues sending a text. Seen its common issue with this phone on a CDMA network but no idea what to do to fix, updated to stock 5.1 as soon as I received the phone, tried chroma as well as bliss pop and all have the same issues. Really don't want to return the phone but doesn't seem like there is a fix
fantasy2c said:
I have a galaxy s5 on the same network and saved the apns and restored on the nexus using apn backup restore, I get lte and can send mms. The issue is sending regular sms while on lte. If I force 3g or even 1x I have no issues sending a text. Seen its common issue with this phone on a CDMA network but no idea what to do to fix, updated to stock 5.1 as soon as I received the phone, tried chroma as well as bliss pop and all have the same issues. Really don't want to return the phone but doesn't seem like there is a fix
Click to expand...
Click to collapse
Why did you do apn backup/restore rather than letting the n6 pull apn info from your sim? That may be why you're experiencing issues?
Although, standard sms doesn't have any specific apn settings afaik, and should just work as long as standard voice works...
Btw, what build are you running?
Q9Nap said:
Why did you do apn backup/restore rather than letting the n6 pull apn info from your sim? That may be why you're experiencing issues?
Although, standard sms doesn't have any specific apn settings afaik, and should just work as long as standard voice works...
Click to expand...
Click to collapse
Did that before I restored apns actually. Had an issue so that's when I used my thumb cellular apns which are different then the verizon ones it gives me thinking it would help me for some odd reason even though apns have nothing to do with sms.
If I go to dialer and dial *#*#4636#*#* I have LTE/GSM/CDMA AUTO (PRL) everything works except sending an sms. Only thing that won't work. If I change it to CDMA only I will get either 1x or 3g but my phone works how it should. Should have absolutely nothing to do with apn settings. Seen this issue is common on verizon but more so on sprint but not everyone is plagued with this problem, but exchanges and new sim cards don't fix the issue for those whom experience it.
I'll post a log cat, I don't know what to look for so if someone could it would be great. I'm testing with 8sms
https://www.dropbox.com/s/xwj5q7wut05ybhl/Log_2015-05-30_22-12-22.txt?dl=0
I'm looking for answers too I have a similar carrier (another partnered with Verizon in the lra agreement) and interested in buying a n6 provided this issue can be resolved. Being a carrier that functions the same way I'm 99% sure I'd also have this same problem.
What doesn't make sense is that when network mode is set to LTE/CDMA AUTO prl, you cannot send sms but you can receive them, send/receive mms, make and receive phone calls etc. But if you do cdma only and limit it to 3g, it all works.
Does anyone have any suggestions in things to try?
Sent from my Supercharged KT Powered S5
fantasy2c said:
Did that before I restored apns actually. Had an issue so that's when I used my thumb cellular apns which are different then the verizon ones it gives me thinking it would help me for some odd reason even though apns have nothing to do with sms.
If I go to dialer and dial *#*#4636#*#* I have LTE/GSM/CDMA AUTO (PRL) everything works except sending an sms. Only thing that won't work. If I change it to CDMA only I will get either 1x or 3g but my phone works how it should. Should have absolutely nothing to do with apn settings. Seen this issue is common on verizon but more so on sprint but not everyone is plagued with this problem, but exchanges and new sim cards don't fix the issue for those whom experience it.
Click to expand...
Click to collapse
Try this: go to *#*#4636#*#* and do turn on SMS over ims or if it's on turn it off and see if that changes anything...
BigDig said:
Try this: go to *#*#4636#*#* and do turn on SMS over ims or if it's on turn it off and see if that changes anything...
Click to expand...
Click to collapse
I tried that before and had no luck. Going to try different modems tomorrow and a couple BP edits. Running out of ideas to try sadly. Only idea I have is how the phone is communicating with the network, same issue I saw on the nexus back in November with the sprint network. Seems like a radio update fixed the problem.

No AT&T SIM

Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate.
Anyone have this same issue?
texaslegend said:
Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate. Anyone have this same issue?
Click to expand...
Click to collapse
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
Click to expand...
Click to collapse
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.
texaslegend said:
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.
Click to expand...
Click to collapse
Go to a different one. It's a miracle that rep even knows what a phone looks like. "2G only phone"
Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?
texaslegend said:
Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?
Click to expand...
Click to collapse
have you looked at the APNs? this is most likely the issue.
this phone technically supports all ATT LTE bands.
you may also have to set your "Preferred Network type" to LTE preferred
I am still using my old AT&T SIM from years ago when it was originally a Micro SIM. Just carefully cut the SIM down to the appropriate size and it works fine. I have the UK version and have no issues so far.
As for the H+ only, it may be due to the IMEI not being recognized on the network carrier. I haven't experienced this issue, but from what I've read online, you can ask the AT&T rep to register your SIM using a phone's IMEI that is registered with AT&T. Not sure how that works, but it's what I've read on other forums from people with the same issue.
I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.
texaslegend said:
I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.
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will you link me to the APN settings you are using?
WaxysDargle said:
will you link me to the APN settings you are using?
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https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
WaxysDargle said:
will you link me to the APN settings you are using?
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texaslegend said:
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
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Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489
WaxysDargle said:
will you link me to the APN settings you are using?
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Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489
I believe I read somewhere that there is one band that is unavailable on the XZ1C in the United States. Could that perhaps be the band that covers the area or region that I am currently in?
I'm in college station, tx 77845
I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam
texaslegend said:
I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam
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the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want
WaxysDargle said:
the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want
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How would I tell? I double checked my order and confirmed it's "supposed" to be a US version and I don't have a fingerprint security option.
I doubt the resolution will be good enough to read, if not follow that link and apply filter Texas and Brazos country. It is a list of frequencies in my region. I don't know if it's of any real value or not just searching.
I really appreciate your help!
One last thing... My phone hasn't downloaded any at&t bloatware. Not even the myATT app. I don't know if that adds any clues
android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
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sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!
Just left AT&T again and no better.
There are two APN settings that are on my phone. (1.) ATT Nextgenphone
(2.) ATT HSPA+ ***this was renamed from simply ATT by the guy messing with my phone. Originally it was just ATT***
APN Settings
1. These APN settings result in no data connection what-so-ever
Name: ATT Nextgenphone
APN: nexgenphone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,admin,mms,supl,hipri,internet
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
2. This gets data (H) but at about 4 Gbps. Sometimes it bumps up to (H+) but never long enough to test speed.
Name: ATT HSPA+
APN: phone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,supl,mms,hipri
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
Somewhere on the AT&T website there was detail referencing the 9th and 10th digit of the SIM being certain numbers. Whatever it was my SIM is compatible.
Looking for the specific langauge I happened back to this site and now I'm worried I've got no hope. Here is the link but I've attached a screenshot of the concerning statement.
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
Can anyone give an opinion on any of this? Thanks for all your help. I hope it prevents someone else from having the same problem.
WaxysDargle said:
sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!
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Waxys....are you saying you don't have LTE either?

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