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Bought htc vivid from craigslist, has dead pixels. Possibly under warrenty?

Didn't the HTC Vivid come out in November 2011? If so I should have some type of warranty still right? I have original box, and have registered the imei under my account. The screen has 3 black dots 1cm apart from each other, in 5 places in the middle of the screen in perfect lines. Also, it has blue splotches in 3 or 4 spots.
Person sold it to me claimed it was almost brand new and it looks to be in great shape other then the screen (Was outside, didn't see the pixels until I got home.)
Any advice? I called my local AT&T store today and the guy didn't even know when the phone came out to check if it was still under warranty. I am wondering if I should contact HTC directly or if calling 611 (AT&T) would result in better luck.
I love the phone so I want to keep it and get it fixed.

Check if it's S-OFF or has an unlocked bootloader. An unlocked bootloader (or relocked) may void the warranty, but since the guy said that it was almost brand new, everything's probably the way it came out of the box (but check anyways!). Also, call the guy you bought it off of about the screen. If the screen was defective to begin with, then it should be covered under warranty. HTC's policy doesn't cover problems caused by wear and tear or physical damage.
Don't forget that you'll need the original proof of purchase for your claim. If you don't have it, call the guy to see if you can obtain it. It's worth reading HTC's warranty statement for any small details.
So yes, your phone may be covered under the warranty, although there are a few things you'll need to get and check.
I hope this helps!

You might be in luck. Sometimes the warranty follows the device and now the original owner, doesn't hurt to try even without proof of purchase.
Also, we need to check to make sure your phone isn't tampered with so warranty will go smoothly. Turn off your device, pull the battery, put battery back in, hold the power button while holding the volume down button. On that screen, let us know if it says "locked", "unlocked", or "relocked" and also "S-OFF" or "S-ON". If it is locked and S-ON then you are good to go.

Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium

bts0uth said:
Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium
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I've heard multiple stories where people's phones were unlocked and even S-OFF and HTC either didn't care or didn't look. Go ahead and re-lock the bootloader and then run your carriers RUU to get back to stock. Your issue a hardware related one. Therefore I can't possibly see a software tampering (unlocking bootloader) voiding the warranty for a hardware related issue.

any luck OP?

Broken modem

I dropped the phone and when i picked it up the signal bar was gone and it wont recognize my sim card..
i have tried flashing the modem, flashing stock, checked imei and checked the efs folder.
does any of you guys have any idea of what could be the problem ?
sorry for my bad english
thanks

Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?

friedje said:
Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?
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Click to collapse
i have tried all that seems like the modem chip or something like that because in setting app imei says unknown and baseband says unknown..

any suggestions ?

Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.

azzledazzle said:
Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.
Click to expand...
Click to collapse
then im pretty screwed.. the whole screen is cracked.. but the modem worked after the screen was cracked.

They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.

azzledazzle said:
They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.
Click to expand...
Click to collapse
i think we have house insurance if it will go under there. but how mutch is the note worth, no sim functions and broken glass ?

No idea, Get a rough idea from a mobile recycle company, someone may want it to fix up, or just for parts (what ever is left working lol)
Also, if you claim on the insurance, they may want the broken phone, So dont make any rash decisions just yet.

[Q] Returning phone for repair

Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?

Terramoto said:
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
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I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.

Unbourne said:
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
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The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).

Terramoto said:
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
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I highly doubt they would keep it. They may check against serial number as far as warranty but I've never dealt with HTC directly. I want to say HTC's warranty is a year and no HTC one has been out a year so every HTC One is still covered by warranty. If anything comes of it just play dumb and say you bought it on Ebay.

When I had to send my One back to get its screen repaired, I asked the rep I was on the phone with about the bootloader. He told me that the bootloader/ROM only becomes a problem when they can't flash it to stock for whatever reason, in which case the repair center will charge extra for the hassle of reflashing your phone. I was also told that flashing my phone to as close to stock as possible should be fine. I doubt they check your software any more than this. As with the "keeping the phone" deal, they probably wouldn't do such a thing unless it was listed as a stolen phone and some agency forced them to keep it.
My broken (shattered glass) screen wasn't covered by the warranty so they probably didn't check my warranty status. It may be different in your situation, but I hope that this helps.

Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.

Anyway i was contacted by HTC in Portugal telling me, that because my phone was modified by Sprint the warranty is not valid in europe....

Terramoto said:
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
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how?????

Can flashing any frimware/software change IMEI number? [changed board @repair shop? ]

I know stuff like converting devices from htc sense to google play edition and so on
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen ]
so he called me if i knew a good place to fix his phone , so i took it to a phone shop i know , they replaced screen
camera was not working after I received the fixed phone , it had same sprint frimware as the old one i checked the imei it was Sprint one , so I called him and asked if he have the phone box and send me Imei labeled on the box.
it was different imei , they changed the board right? [as this board camera is not working ]

zhiarw said:
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen
Click to expand...
Click to collapse
No reason to flash the firmware for a screen change unless something else was going on also. If a hard YES was not given to flashing the firmware, he has standing for a lawsuit if it is that critical. No reason to flash the firmware for a screen change.
it was different imei , they changed the board right? [as this board camera is not working
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They might have changed the board. Flashing the firmware sounds like a cover because someone didn't want to admit their mistake and eat the cost. They might have found a model like the one in question and used it as a donor. IMEI not the same as the box is almost proof. More correlating numbers are needed to prove that. Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.

smith901 said:
Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.
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I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?

zhiarw said:
I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?
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Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.

smith901 said:
Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.
Click to expand...
Click to collapse
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .

zhiarw said:
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .
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Click to collapse
If he admitted to removing the heat shield, he might as well admitted to the rest.
Glad I could help somehow.

Brand-new Z3c...bootloader already unlocked out-of-the-box?!?

Has anybody ever seen this happen with ANY Sony phone that they've bought?
Found a seller who had a handful of what appeared to be still-sealed, never-used new-old-stock Z3 Compacts (U.S. model). These clearly aren't the Chinese refurbs-pretending-to-be-new counterfeits (the cardstock that the box is made out of is the right stuff, the included literature is the official stuff & not the generic knock-off with poor English spelling and grammar, etc.)
So I bought a couple, opened one up, powered it on, and...the bootloader was ALREADY unlocked on it (X-Reality wasn't working, etc.) so I checked DRM keys, and they were already GONE.
Opened up the second phone box, powered it up, checked it out: same story. Already BL-unlocked, DRM keys gone. So the first phone wasn't some weird "fluke".
WTF.
Both phone boxes had the circular, white Sony stickers/seals that visibly reveal "VOID" when peeled off. As far as I can tell, neither seal had been "tripped" in this manner; however, the of the two stickers (top and bottom) on both boxes, both of the bottom stickers almost looked like they had been re-applied despite the fact that the "VOID" text hadn't been revealed. I say this because both of them had an extra millimeter or so worth of sticker residue sitting to one side of them.
So it's almost like somebody removed the bottom security seal sticker, took the phone out, plugged it into a computer, unlocked the bootloader, re-packed the phone in the box, and had access to some new security stickers that they used to replace the one they removed, rather than re-using the already-peeled-off one.
My question is, knowing that BL unlock leads to DRM key loss, who on earth would do such a thing, and WHY? Is Sony known for sometimes shipping some phones already BL-unlocked (and DRM-less)?

nlra said:
Has anybody ever seen this happen with ANY Sony phone that they've bought?
Found a seller who had a handful of what appeared to be still-sealed, never-used new-old-stock Z3 Compacts (U.S. model). These clearly aren't the Chinese refurbs-pretending-to-be-new counterfeits (the cardstock that the box is made out of is the right stuff, the included literature is the official stuff & not the generic knock-off with poor English spelling and grammar, etc.)
So I bought a couple, opened one up, powered it on, and...the bootloader was ALREADY unlocked on it (X-Reality wasn't working, etc.) so I checked DRM keys, and they were already GONE.
Opened up the second phone box, powered it up, checked it out: same story. Already BL-unlocked, DRM keys gone. So the first phone wasn't some weird "fluke".
WTF.
Both phone boxes had the circular, white Sony stickers/seals that visibly reveal "VOID" when peeled off. As far as I can tell, neither seal had been "tripped" in this manner; however, the of the two stickers (top and bottom) on both boxes, both of the bottom stickers almost looked like they had been re-applied despite the fact that the "VOID" text hadn't been revealed. I say this because both of them had an extra millimeter or so worth of sticker residue sitting to one side of them.
So it's almost like somebody removed the bottom security seal sticker, took the phone out, plugged it into a computer, unlocked the bootloader, re-packed the phone in the box, and had access to some new security stickers that they used to replace the one they removed, rather than re-using the already-peeled-off one.
My question is, knowing that BL unlock leads to DRM key loss, who on earth would do such a thing, and WHY? Is Sony known for sometimes shipping some phones already BL-unlocked (and DRM-less)?
Click to expand...
Click to collapse
Bootloader - unlocked out of box is very rare.
There are two possibilities.
One is that someone, inside Sony, or inside the 'void' tape manufacturer, packaged a bootloader unlocked used phone and sell it as new.
The second is that some careless people in Sony accidentally put a prototype sony test phone (for testing purposes) which has bootloader unlocked, into a box, and sealed.

LR7875 said:
Bootloader - unlocked out of box is very rare.
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Click to collapse
No cr*p.
TWO of them, from the same SHIPMENT, is even rarer.
LR7875 said:
[...] someone, inside Sony, or inside the 'void' tape manufacturer, packaged a bootloader unlocked used phone and sell it as new.
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Click to collapse
These phones are definitely not used. At least not visibly. All external casing is pristine. I realize that even the Chinese refurbishers can do a good job at this, but even then there are differences that you can spot between "real" new and "refurbished" new.
LR7875 said:
The second is that some careless people in Sony accidentally put a prototype sony test phone (for testing purposes) which has bootloader unlocked, into a box, and sealed.
Click to expand...
Click to collapse
This seems even less likely. Again: twice? BOTH of them in U.S. retail packaging, and in the same shipment from the same warehouse??
I'm not saying I have the answer either (or else I wouldn't be posting this!), but there has to be more than just these two possibilities, because they both seem highly unlikely.
The best theories I've been able to come up with so far are these, but I'm also not happy with / convinced of either of them:
Sony U.S. had a bunch of new-old-stock Z3c sitting in a warehouse somewhere, and dumped them onto the market to get rid of them...but went through and sabotaged all of the units first by unlocking the bootloader. Kinda like how book publishers or music publishers often dump unsold stock when they have a glut of inventory, but not before ripping off one of the covers or punching a hole in the CD case or liner/booklet to reduce its value and make it "un-sale-able" as new (since they won't be making any profit on those sales).
Some moron in the supply chain who snagged these new-old-stock phones knows enough to be dangerous...that is, he knows that "unlocked" phones (meaning *SIM* unlocked) are worth more on the market than (SIM) "locked" ones. So not understanding that these unbranded U.S. retail phones are SIM-unlocked already, he Googled "Sony Z3 Compact how to unlock", and proceeded to *unlock the bootloaders* on all of them & thus unknowingly throwing out the DRM keys in the process, all so that he could advertise them as being "unlocked".
Phones were loaded with Customized U.S. firmware, in U.S. packaging. Both came out of their boxes running Lollipop 5.0.2, Sony build 23.1.A.1.28. No signs of the usual Sony prototype language anywhere to be seen. Batteries were both completely flat when they arrived, so they must have been sitting in storage for a while.

Maybe a bigger secret is to be discovered then. You know, anything can happen, some members even got their hands on some FBI phones.
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LR7875 said:
Maybe a bigger secret is to be discovered then. You know, anything can happen, some members even got their hands on some FBI phones.
Click to expand...
Click to collapse
I doubt it; these genuinely seem to be bone-stock other than the fact that, well, y'know...somebody unlocked the bootloaders / wiped out the DRM keys, and then sold them as new-in-box.

Well if they are selling old phones as new then why unlock the bootloader? Seems odd.