My phone is broken (microphone and headphone jack don't work) and I need to send it off for repair. However, I'm rooted with a custom rom on hboot 1.57 which means I can't go S-Off to downgrade to go back to stock. I think my only hope is a Nandroid back up. Does anyone have one I can use?
melted_cow said:
My phone is broken (microphone and headphone jack don't work) and I need to send it off for repair. However, I'm rooted with a custom rom on hboot 1.57 which means I can't go S-Off to downgrade to go back to stock. I think my only hope is a Nandroid back up. Does anyone have one I can use?
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Click to collapse
If your bootloader says TAMPERED and UNLOCKED then your warranty is void and you will have to pay for repairs whether you have stock Rom on it or not , the only way to get rid of those flags is to s-off.
Seanie280672 said:
If your bootloader says TAMPERED and UNLOCKED then your warranty is void and you will have to pay for repairs whether you have stock Rom on it or not , the only way to get rid of those flags is to s-off.
Click to expand...
Click to collapse
Ah, I actually forgot about the Tampered and Unlocked flags believe it or not. Dammit. I was considering getting a new phone anyways. Maybe I will now.
Related
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
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Click to collapse
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
http://forum.xda-developers.com/showthread.php?t=2358738
This guide will help you
Sent from my HTC One™
godutch said:
I need to return my One for warranty purposes (I am in the Netherlands). I am wondering if I should leave my device s-off or s-on it because I am sure I will receive my One back with stocj 2.24.401.1 firmware and hboot 1.54, which isn't s-offable as easily or just lock the bootloader and leave it s-off?
Click to expand...
Click to collapse
Being S-Off could potentially invalidate your warranty. It's all up to you if you want to risk being charged for any repairs but if I wanted to return mine and not get charged, I would be erasing any trace that I'd modified anything ... I'd rather not have S-Off, for a while maybe, than get lumped with a bill for repairs because my warranty was void.
If you decide to return to stock and wipe the "Tampered" flag, return to S-On etc, there are guides on here I believe.
rider5512 said:
It depends on what repair you need doing... if it's a mainboard replacement then they're going to flash new anyway.... they may reflash anyway.
If you leave it s-off they could refuse a warranty claim and either charge you for the repair or return it unrepaired unless you can successfully argue that it was like that when you got it.... I think I've seen somewhere that a few s-off devices made it into the supply chain.
Not an easy decision... I think on balance if it was me then I'd relock and s-on. You can still flash roms when returned and hopefully the revone team will find a way to s-off again.
Click to expand...
Click to collapse
I decided to send it it s-off locked, because we can only hope revolutionary will be able to gain s-off on hboot 1.54, hopefully they will not notice it. Yesterday there was an announced that HTC unjustifiably denied warranty to people with unlocked bootloaders.
I had decided to send in my device s-off but with locked bootloader and on the repair tracker website I can see that they replaced a part apparently under warranty. I hope I'll get my device back s-off and repaired....
Hi Guys
I'm wondering if any one knows if HTC kick up a stink and tell me my warranty is void...etc and not repair/replace a phone for having the tampered sign on the bootloader? Everything else looks stock.
What's happened was my phone developed a sound problem(can't make calls any more, sound won't work, no microphone- I tried flashing numerous ROMs/ backups no effect) and I'm going to have to return it for either repair (if possible) or replacement.
I originally had s-off, rooted, unlocked bootloader, twrp. Unfortunately to get back to stock I had to use a nandroid back up and firmware from the latest Australian OTA as no RUU appears to exist for unbranded Australian HTC ones.
So with the help of some awesome people I was able to get my phone back to current firmware and software, but I needed to downgrade the Hboot back to 1.44. I then relocked the bootloader with revone and S-on.
Only thing left was to reflashed the firmware to bring this back to Hboot 1.54, so I left no traces, which work but now I've got a tampered sign...... bugger
So this leads me back to my initial question; will HTC knock my phone back on account of having a tampered sign on the bootloader?
Is there any things I can say I did that did trip the tampered sign without admitting to do things that void the warranty?
If not I guess I'm in for a wait till some awesome individual works out how to get S-off again.
Cheers
Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app
should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.
Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app
Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
PcFish said:
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
Click to expand...
Click to collapse
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
nkk71 said:
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
Click to expand...
Click to collapse
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
PcFish said:
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
Click to expand...
Click to collapse
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
nkk71 said:
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
Click to expand...
Click to collapse
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
EDIT: PS, they thought 10-12 hours was okay for overnight idle battery life. OMFG
PcFish said:
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
Click to expand...
Click to collapse
post back in the guide if you need help
take it easy, and Merry Christmas
Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
nurogo said:
Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
Click to expand...
Click to collapse
Are you running a custom ROM or stock ROM? And if it is stock ROM, does version are you running and does it match your current firmware? Please post a fastboot getvar all and remove your Serial No and IMEI
Because you are S-ON, you cannot LOCK the bootloader again, instead it will read RELOCKED. You need to be S-OFF to change the lock status
You may also get a TAMPERED message when you lock the bootloader using the command fastboot oem relock
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
nurogo said:
Hi,
I have a HTC One that is not rooted, and has the problem with the camera (Pink in dark places).
What do i need to do for the phone to return to the original and turned to locked
I'm on H.BOOT 1.61, UNLOCKED and S-ON
Thanks for all the help
http://imgur.com/pXW59cZ
Click to expand...
Click to collapse
stovie_steve said:
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
Click to expand...
Click to collapse
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Seanie280672 said:
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Click to expand...
Click to collapse
From my own experiencea friend sent it in with an unlocked boot loader and they repaired it. But they may have just been lucky.
I wouldn't return to s on on any bootloader later than 1.54, as when you do the writesecureflag command the phone will display a TAMPER DETECTED message and then you're back to square one
Best thing to do would be achieve s off using sunshine
Downgrade hboot to earlier version e.g. 1.44
flash an earlier RUU
Use revone to reset the status of the bootloader to LOCKED, ensure tamper message is not there
Then, if you really must, run the writesecureflag command. That's how I've done it before, and after hboot 1.54 you will def get the tamper detected message
I always leave my phone s off tho
stovie_steve said:
Are you running a custom ROM or stock ROM? And if it is stock ROM, does version are you running and does it match your current firmware? Please post a fastboot getvar all and remove your Serial No and IMEI
Because you are S-ON, you cannot LOCK the bootloader again, instead it will read RELOCKED. You need to be S-OFF to change the lock status
You may also get a TAMPERED message when you lock the bootloader using the command fastboot oem relock
If all is running stock I would chance it and send it in for repair, as at the end of the day this is a hardware fault not brought around by unlocking your bootloader
Click to expand...
Click to collapse
Seanie280672 said:
not 100% true, dont send your phone back relocked, you will need to do whatsteve says and get s-off, then flash an early RUU and HBOOT before locking the bootloader and going s-on, otherwise you risk the tampered flags coming back, the phone must be 100% stock.
HTC will refuse a warranty repair in any other condition, they will blame you on the grounds that since you unlocked the bootloader you could of done anything with the phone like flashed an unsupported kernal and overclocked etc, the camera issue is caused by overheating.
Click to expand...
Click to collapse
I'm on stock rom, but the problem is that i dont know how i can lock the bootloader ang going to s-on.
What steps should i follow?
Thanks for all the help
nurogo said:
I'm on stock rom, but the problem is that i dont know how i can lock the bootloader ang going to s-on.
What steps should i follow?
Thanks for all the help
Click to expand...
Click to collapse
At this point, how can i solve my problem?
Can anybody help me?
nurogo said:
At this point, how can i solve my problem?
Can anybody help me?
Click to expand...
Click to collapse
you need s-off so you can downgrade using a ruu, lock the bootloader and turn back s-on.
Try sunshine s-off and then follow nkk71's guide linke in my signature.