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Just got my One back from repair.

So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Who did the fix.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
Sent from my HTCONE using xda app-developers app
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Just wonder if they put a new shell on it because they messed it up taking the old one off? Good deal though, you got your screen fixed and new shell.

Konfuzion said:
Who did the fix.
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Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.

I sent my phone to Houston, TX and it came back with scratches on the back and a bad power button. The gap was worsened.
Still my phone, probably a new back though.

theotrman said:
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
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Konfuzion said:
Who did the fix.
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My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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msimindlessmsi2 said:
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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Well, now I know who not to use if my phone needs repair. Thanks for the link.
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AaronM7 said:
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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True except that is where HTC had me send it.
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Sprint tech dicking me around

Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks

He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.

tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.

I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
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Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.

tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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How did you go about trading it in?

When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.

Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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Adhesive melted off?

So I was using my HTC One M8 tonight. It got warm like usual. Then I started noticing something sticky on the back. I wiped it off and noticed the "T" from the HTC logo had come off. Followed by the "C". Anyone else had this happen?
At least the letters are made of metal too lol.
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Pirated Android said:
So I was using my HTC One M8 tonight. It got warm like usual. Then I started noticing something sticky on the back. I wiped it off and noticed the "T" from the HTC logo had come off. Followed by the "C". Anyone else had this happen?
At least the letters are made of metal too lol.
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That's pretty funny, on my old m7 the paint came off.

my m7 letters fell out once too

Pirated Android said:
So I was using my HTC One M8 tonight. It got warm like usual. Then I started noticing something sticky on the back. I wiped it off and noticed the "T" from the HTC logo had come off. Followed by the "C". Anyone else had this happen?
At least the letters are made of metal too lol.
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Yea mine did the same thing. Still have the h for now.
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Pirated Android said:
So I was using my HTC One M8 tonight. It got warm like usual. Then I started noticing something sticky on the back. I wiped it off and noticed the "T" from the HTC logo had come off. Followed by the "C". Anyone else had this happen?
At least the letters are made of metal too lol.
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Maybe the letters are the Antenna

mswlogo said:
Maybe the letters are the Antenna
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That would royally messed up on so many levels but at the same time pretty funny [emoji6]
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Is it weird this happened on my Evo shift?
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I thought about that lol. Just randomly using my phone then all of a sudden drop signal completely. That would suck so much.
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Pirated Android said:
So I was using my HTC One M8 tonight. It got warm like usual. Then I started noticing something sticky on the back. I wiped it off and noticed the "T" from the HTC logo had come off. Followed by the "C". Anyone else had this happen?
At least the letters are made of metal too lol.
Sent from my 831C using xda app-developers app
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It doesn't look too bad tho

Well, a little super glue did the trick nicely.

Lmao that's funny. Good thing it's just stickers
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They're actually very precisely cut pieces of thin metal. Either way, I fixed it. Like it never happened.
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Well I lost the "T".
Not sure how to fix, but its bugging me to no end.
Its a small thing, but after having issues with 2 Evo 3D I swore off HTC. I've had 7 devices since then with no issues. Decided the M8 was great and gave HTC another try. Guess this is what I get.
I know other devices have issues as well. For $600+ I would figure that proper glue could be used.
Last HTC device.

Cracked rear camera

Anyone else have a cracked lens? I have seen it mentioned in a few other forms mine didn't even last a weekend. No drops either no idea how it happened.
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Festaman said:
Anyone else have a cracked lens? I have seen it mentioned in a few other forms mine didn't even last a weekend. No drops either no idea how it happened.
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I hope you have insurance to take care of that, or the knowledge on how to replace that althought it will require to open it and kill your ip67 certification too good luck!

Festaman said:
Anyone else have a cracked lens? I have seen it mentioned in a few other forms mine didn't even last a weekend. No drops either no idea how it happened.
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It's a flaw of S5. I read the post on androidcentral forum about 5 pages, and many people have the problem even self-crack camera lens.

Found a fix if your pictures are getting blurry

Put a drop of water on your lens and scrape with a corner of a credit card
http://forum.xda-developers.com/showthread.php?p=53679698
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Before and after
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there is a film on the lens that gets scratched, it needs to be removed, I used automotive scratch remover followed by a coating of wax, I'm not sure how water and the corner of a credit card helps..........
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scott_0 said:
there is a film on the lens that gets scratched, it needs to be removed, I used automotive scratch remover followed by a coating of wax, I'm not sure how water and the corner of a credit card helps..........
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http://www.reddit.com/r/Android/comments/26piln/psa_if_your_htc_one_m8_has_a_scratched_camera/
My pictures were blurry, I searched Google and that's what I found, I did what it said and it worked.
So....that's how it helped me
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I used rubbing alcohol and qtips. Got the same results.

Toothpaste and a qtip here.
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I see this starting on my M8. I don't think it's affected the pictures yet, but will be monitoring it. Just picked up the Harmon/Kardon today and really hoping this doesn't happen.

It works!!! I used screen cleaner with a credit card. I was so afraid that I'd scratched my camera that it took a month for me to do this. Kicking myself for not doing this sooner
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-Apollo- said:
I see this starting on my M8. I don't think it's affected the pictures yet, but will be monitoring it. Just picked up the Harmon/Kardon today and really hoping this doesn't happen.
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Well..the pictures got really bad, used toothpaste method! Pictures look awesome now.

-Apollo- said:
I see this starting on my M8. I don't think it's affected the pictures yet, but will be monitoring it. Just picked up the Harmon/Kardon today and really hoping this doesn't happen.
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It's gonna happen for sure! Rubbing alcohol and qtips is what I've used to remedy the problem.

I didn't have much luck with water + credit card, but a little water and toothpaste did the trick. Is this a one-time fix, or are you afflicted people having to do it again after more time passes?

skokefoe said:
I didn't have much luck with water + credit card, but a little water and toothpaste did the trick. Is this a one-time fix, or are you afflicted people having to do it again after more time passes?
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So far, so good!

I was so glad I read about this before my recent vacation, my wife was taking pictures and they were all blurry and my phone was the same. I did the credit card and spit and it fixed the problem.

I started noticing my pictures from my phone were getting quite blurry, so I followed the instructions. The only thing I did not know was the "film" I was taking off was actually black. Once I figured that out....I got everything cleared up.
Thanks for the info!

Noticed it on the front camera today. Broke out the ole toothpaste again...All good now!