One (M7) doesn't find 4G - Sprint HTC One (M7)

My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)

tatonka_hero said:
My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)
Click to expand...
Click to collapse
What's your carrier and have you checked if the frequencies matched?

StormyNight said:
What's your carrier and have you checked if the frequencies matched?
Click to expand...
Click to collapse
carrier is Sprint, so the frequencies should certainly match.

I'm on the most recent update(5.03.651.3), with PRL 55019 if that makes a difference.

tatonka_hero said:
I'm on the most recent update(5.03.651.3), with PRL 55019 if that makes a difference.
Click to expand...
Click to collapse
Try going into *#*#4636#*#* and changing the setting to LTE only. That might help. Otherwise I don't know :/.. something might be wrong with your APN settings? Though I doubt it.

StormyNight said:
Try going into *#*#4636#*#* and changing the setting to LTE only. That might help. Otherwise I don't know :/.. something might be wrong with your APN settings? Though I doubt it.
Click to expand...
Click to collapse
I have tried that, and it doesn't find 4G at all. Doesn't really seem like it's even looking for it.

tatonka_hero said:
I have tried that, and it doesn't find 4G at all. Doesn't really seem like it's even looking for it.
Click to expand...
Click to collapse
Have you checked your APN settings? Try upgrading your radio, and different apn settings. Other than that, Idk.

StormyNight said:
Have you checked your APN settings? Try upgrading your radio, and different apn settings. Other than that, Idk.
Click to expand...
Click to collapse
The apn settings option is greyed out, can't do anything with it

tatonka_hero said:
The apn settings option is greyed out, can't do anything with it
Click to expand...
Click to collapse
install an app called APN Shortcut, then you can access apn's
also you can try ##72786#, to reset your network to defaults.

My phone won't connect to LTE since the last update pushed to it. When it do it's a very weak signal and won't open anything and switch to 3G. Never had an issue connecting till i updated so i think the latest radio just suck at 4G which is not a good thing as it wasn't too great to begin with when i first got it.
Sent from my SPH-L900 using XDA Free mobile app

tatonka_hero said:
My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)
Click to expand...
Click to collapse
Check the uicc id (the id of the SIM card) on the phone and see if it matches what sprint has listed for it on their website. If it doesn't match, that's the problem and you'll have to call sprint and have them change it to what your phone is. Hopefully that is all that's wrong. Good luck. [emoji106]

trcurren said:
Check the uicc id (the id of the SIM card) on the phone and see if it matches what sprint has listed for it on their website. If it doesn't match, that's the problem and you'll have to call sprint and have them change it to what your phone is. Hopefully that is all that's wrong. Good luck. [emoji106]
Click to expand...
Click to collapse
that makes sense. However, how do I check it on sprint's website?

Go to activate a device on the sprint website and pretend like your going to swap your phone. Select the phone with the problem and then on the next page it will list your id for that phone.

trcurren said:
Go to activate a device on the sprint website and pretend like your going to swap your phone. Select the phone with the problem and then on the next page it will list your id for that phone.
Click to expand...
Click to collapse
Awesome, it was definitely wrong, and I got them to change it. Hopefully that fixes the problem. Not that I'll be able to test it until Friday since the network in my area SUCKS lol. Thanks for your help!

Could someone link me to the thread which has the latest radios? I'm having this same issue and can only find M8 radios (I'm M7).

neijia said:
Could someone link me to the thread which has the latest radios? I'm having this same issue and can only find M8 radios (I'm M7).
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2406330

Related

[Q] no 4g or lte on stock or custom rom

So I've had this phone for almost a week now and I used to he able to get 4g LTE. But ever since I rooted it, I no longer get more than 3g. I now have bananacakes Holiraider 1.6 but I still don't get any higher than 3g. So my question is how do I get 4g and 4g lte. Oh and if anyone is using that custom Rom, is it possible to get faster than 1512? In his thread it shows you can clock it to 1566. Thanks a bunch I'm kinda new to this!
try dialing *#*#4636#*#* and see what your modem is set to, it should be GSM/WCDMA/LTE auto
you also may have an APN issue, verifiy that your APN is correct, perhaps contact your carrier for the correct APN settings for you phone and plan.
Well I'm now running a custom ROM. The apn is the same as other users and it does say the above. And yes I am in a 4G LTE area
Sent from my HTC Raider X710e using XDA App
Try doing the above and change to LTE only.
Then once you have 4G change it back. It should stay on 4G. I had to do this to get 4G on official rom.
Ok I just tried that but it wouldn't let me to switch it to LTE only. When I did, it switched it back to GSM/WCDMA/LTE auto. I'm just gonna relock my phone and set it back to the original stock rom and format my phone (yes I have the apps and stuff backed up). Because my actual mobile connection fluctuates on and off as well
the phone should be locked into the GSM/WCDMA/LTE setting. If you try to change it from that setting it just returns back. The phone will get instructions from the carrier's base station to tell it whether to be on LTE or just 4G/3G. Using *#*#4636#*#* under phone information, what is listed as the Network type?
bangorang said:
Ok I just tried that but it wouldn't let me to switch it to LTE only. When I did, it switched it back to GSM/WCDMA/LTE auto. I'm just gonna relock my phone and set it back to the original stock rom and format my phone (yes I have the apps and stuff backed up). Because my actual mobile connection fluctuates on and off as well
Click to expand...
Click to collapse
It is locked in GSM/WCDM/LTE auto.
above that option it should tell you the network type. it is about half way between the "run ping test" button and the "Set Preferred Network type" option. Need to know what it says there.
Oh ok I see what you mean, it says HSDPA
make sure that you are in a active LTE area. toggle the radio off and on. the network type should change to LTE if it is available. remember that if you make a phone call your phone will drop back to just 4g/3g and it might take a second for it to switch back to LTE.
I live in Los Angeles so I'm like in the center of the LTE center in Southern California. But for some reason my phone won't get anything higher than 3G, and my actual cellphone reception toggles on and off randomly too.
It worked before. For the first 3 days atleast. And now all of the sudden it wouldn't work, so I rooted it and installed a custom ROM
Try one of WildChilds custom ROMS. LTE works on both and they're tailored to US users.
Sent from my HTC PH39100 using xda premium
if the problem arised before you rooted and rom'd the phone I doubt the rom is the problem. there is always the chance that you have a bad radio.
rft3ch said:
if the problem arised before you rooted and rom'd the phone I doubt the rom is the problem. there is always the chance that you have a bad radio.
Click to expand...
Click to collapse
That's what I'm thinking... What would I do about this?
i would verify your sim with another 4gLTE phone and vice versa.
Hrm... So it could be a Sim card problem eh? Unfortunately there are no other LTE devices for me to get a hold of... Would this be the only way?
it could be. i hope you have pulled battery/sim and then rebooted already. you can verify your phone with a known good sim and verify your sim with a known good phone. I would try your local at&t store. they might be able to help.
bangorang said:
Hrm... So it could be a Sim card problem eh? Unfortunately there are no other LTE devices for me to get a hold of... Would this be the only way?
Click to expand...
Click to collapse
rft3ch said:
it could be. i hope you have pulled battery/sim and then rebooted already. you can verify your phone with a known good sim and verify your sim with a known good phone. I would try your local at&t store. they might be able to help.
Click to expand...
Click to collapse
I have done it many times . Yeah I'm actually going to head over to the at&t store in a few minutes, I'll keep you posted. Thank you so much for your help! rft3ch!
I will be replacing my phone. I replaced the sim card and that wasn't the problem . The rep said that someone else came in with the same problem as well.

Unlocked HTC One Having AT&T LTE Issues

Hey everyone I just bought an unlocked HTC One and switched the SIM card from my iPhone 5 into the new phone. I unlocked the bootloader, rooted it, and installed ARHD Sense version and I am having problems with the phone getting LTE. No matter where I am, I am unable to acquire LTE on the phone. Even in places where I know for sure that it has LTE (due to getting it previously on my iPhone) I'm stuck on HSPA+. Anyone have any ideas what the problem might be? Faulty device maybe? Would rather not have to send the phone back. I have tried also changing the APN, which changed nothing.
brandenk0 said:
Hey everyone I just bought an unlocked HTC One and switched the SIM card from my iPhone 5 into the new phone. I unlocked the bootloader, rooted it, and installed ARHD Sense version and I am having problems with the phone getting LTE. No matter where I am, I am unable to acquire LTE on the phone. Even in places where I know for sure that it has LTE (due to getting it previously on my iPhone) I'm stuck on HSPA+. Anyone have any ideas what the problem might be? Faulty device maybe? Would rather not have to send the phone back. I have tried also changing the APN, which changed nothing.
Click to expand...
Click to collapse
Do you have LTE turned on? You should be on LTE/GSM/WDCMA under Network Mode in settings. Wording may very depending on your ROM.
Yeah I have Lte enabled, which is why I'm confused as to why lte is not working.
Sent from my HTC One using Tapatalk 4
My best guess... Consider calling AT&T and switching off the iPhone data plan to a "smartphone" data plan. I don't know the differences between the 2 but it could be effecting your ability to connect to lte from the one.
viperlox said:
My best guess... Consider calling AT&T and switching off the iPhone data plan to a "smartphone" data plan. I don't know the differences between the 2 but it could be effecting your ability to connect to lte from the one.
Click to expand...
Click to collapse
Hmm I've been considering it just I have seen other people just pop their iPhone 5 SIM into an unlocked/developer edition HTC One and have full LTE connectivity, and not to mention the fact that dealing with AT&T is a pain.
brandenk0 said:
Hmm I've been considering it just I have seen other people just pop their iPhone 5 SIM into an unlocked/dev edition the fact that dealing with AT&T is a pain.
Click to expand...
Click to collapse
I know what ya mean... You could also try flashing at&ts latest radio... It probably only really effects AT&T based roms but it's supposed to open up some new lte bands. I used the link from post 95. http://forum.xda-developers.com/showthread.php?t=2325564&page=10 just make sure you grab the right one installing the one for cm 10 on a sense Rom will mess up your signal strength because it replaces some ril files while flashing the radio. It's a shot in the dark but wont hurt to try.
viperlox said:
My best guess... Consider calling AT&T and switching off the iPhone data plan to a "smartphone" data plan. I don't know the differences between the 2 but it could be effecting your ability to connect to lte from the one.
Click to expand...
Click to collapse
That actually used to be a really common problem, but they seem to use the same data plans for all smartphones now. Still, might be worth a try.
brandenk0 said:
Hey everyone I just bought an unlocked HTC One and switched the SIM card from my iPhone 5 into the new phone. I unlocked the bootloader, rooted it, and installed ARHD Sense version and I am having problems with the phone getting LTE. No matter where I am, I am unable to acquire LTE on the phone. Even in places where I know for sure that it has LTE (due to getting it previously on my iPhone) I'm stuck on HSPA+. Anyone have any ideas what the problem might be? Faulty device maybe? Would rather not have to send the phone back. I have tried also changing the APN, which changed nothing.
Click to expand...
Click to collapse
dial *#*#4636#*#*
click phone info
scroll down
click above "Radio Button"
choose "LTE Only"
reboot device
if didnt work choose "LTE CDMA"
if didnt work
flash another Radio (newer or older)
if didnt work take to to AT&T
Muhammad.Muayad said:
dial *#*#4636#*#*
click phone info
scroll down
click above "Radio Button"
choose "LTE Only"
reboot device
if didnt work choose "LTE CDMA"
if didnt work
flash another Radio (newer or older)
if didnt work take to to AT&T
Click to expand...
Click to collapse
Thanks will try that out soon. Also, to the person above, tried flashing an AT&T radio, which didn't help anything, but was worth the shot. Thanks for the help guys.
EDIT: So tried out switching it to LTE Only and it wouldn't let the setting stick. It would automatically change the preferred network type back to what it was whenever selecting LTE Only. Also, the LTE, CDMA option did not change anything. Again thanks for the help, I'm just going to send it back and hope for the best with a new device.

T-Mobile Moto X Connection issues.

I just got my new T-mobile Moto X yesterday, got it activated and it works great at home. But often when I am out and about it will say I have 4g (HSPA+), but the internet will not be working. I was curious if maybe I just have bad APN settings? Any suggestions would be great! Thanks!
Edit: Does unlocking the bootloader invalidate my motocare package? I've tried looking a bit and I'd like to unlock it, but not if it renders motocare useless.
AMDnoob said:
I just got my new T-mobile Moto X yesterday, got it activated and it works great at home. But often when I am out and about it will say I have 4g (HSPA+), but the internet will not be working. I was curious if maybe I just have bad APN settings? Any suggestions would be great! Thanks!
Edit: Does unlocking the bootloader invalidate my motocare package? I've tried looking a bit and I'd like to unlock it, but not if it renders motocare useless.
Click to expand...
Click to collapse
Well first thing first, Did you set up the APN settings? Even if it shows like it has internet you still have to select the correct APN.
Also obvious but... the Tmobile SIM still needs to be activated lol otherwise factory reset that mother... Give a thanks why don't ya
drago10029 said:
Well first thing first, Did you set up the APN settings? Even if it shows like it has internet you still have to select the correct APN.
Also obvious but... the Tmobile SIM still needs to be activated lol otherwise factory reset that mother... Give a thanks why don't ya
Click to expand...
Click to collapse
The T-mobile sim is activated, and I am just using the stock APN setup the phone came with. The phone seems to do pretty good, but it just shows a connection sometimes when it doesn't seem to have one. Do you have a link to some T-mobile APN setting for this phone?
AMDnoob said:
The T-mobile sim is activated, and I am just using the stock APN setup the phone came with. The phone seems to do pretty good, but it just shows a connection sometimes when it doesn't seem to have one. Do you have a link to some T-mobile APN setting for this phone?
Click to expand...
Click to collapse
I'm using tmobile as well sir. The default APN settings are fine. MY question is did you actually physically select the T-mobile US LTE APN setting. You HAVE TO CLICK ON IT even if the status bar shows you're connected. And if you still need the APN just google. APN settings are everywhere!
after thoughts: if you have a sim you cut your self, don't matter if you're a surgeon, you may run into issues.
also like I said consider a factory reset or clearing your cache settings.

No LTE?

I apologize in advance if this has been addressed before. I'm running stock-rooted 5.0, stock kernel, and what I think(?) might be the radio for 5.0.1 I'm not sure... APN settings are correct and in the *#*#4636#*#* Phone Info menu I'm using LTE/GSM/CDMA Auto (PRL). Do I need to double check my radio or do something else? I'm on T-Mo with the TRULY Unlimited data plan. Any suggestions?
radios
Gorjira said:
I apologize in advance if this has been addressed before. I'm running stock-rooted 5.0, stock kernel, and what I think(?) might be the radio for 5.0.1 I'm not sure... APN settings are correct and in the *#*#4636#*#* Phone Info menu I'm using LTE/GSM/CDMA Auto (PRL). Do I need to double check my radio or do something else? I'm on T-Mo with the TRULY Unlimited data plan. Any suggestions?
Click to expand...
Click to collapse
Are you sure there is no LTE. I believe come of the notification icons are finicky. In other words, on mine someone it will show extremly low service bars but does not affect my phone? or data in any noticable way. Also are you in a bad service area?
What does the top right say? Have you received lte on previous devices being in the same location where you are now?
Sent from my Nexus 6 using Tapatalk
Gorjira said:
I apologize in advance if this has been addressed before. I'm running stock-rooted 5.0, stock kernel, and what I think(?) might be the radio for 5.0.1 I'm not sure... APN settings are correct and in the *#*#4636#*#* Phone Info menu I'm using LTE/GSM/CDMA Auto (PRL). Do I need to double check my radio or do something else? I'm on T-Mo with the TRULY Unlimited data plan. Any suggestions?
Click to expand...
Click to collapse
Radio for 5.0.1 ends with .04R. Do you ever show LTE in settings, see my screenshot. I've got Verizon obviously but with TMo you should get LTE too. If you have another phone stick the sim card in it and see if you get LTE in the other phone. If not could be the sim. Could be bad signal area too. FWIW TMo LTE is band 4 and soon to come band 12.
Wow. Thanks all for responses. @vvveith I am in an excellent service area LTE for miles! @zephiK Yes I used data over LTE on my Nexus 5 just fine. @jawmail Yes my radio ends with .04R. Sadly I do not have another phone nor SIM card adaptor to try your method with. Would the newer radio make my data signal fluctuate b/w 3G, H, and LTE? I understand that this is a different phone but I swapped radios on the Nexus4/5 all the time and it never hurt anything.
Gorjira said:
Wow. Thanks all for responses. @vvveith I am in an excellent service area LTE for miles! @zephiK Yes I used data over LTE on my Nexus 5 just fine. @jawmail Yes my radio ends with .04R. Sadly I do not have another phone nor SIM card adaptor to try your method with. Would the newer radio make my data signal fluctuate b/w 3G, H, and LTE? I understand that this is a different phone but I swapped radios on the Nexus4/5 all the time and it never hurt anything.
Click to expand...
Click to collapse
1) Did you get LTE on the 5.0 Radio?
2) Try setting it to LTE/GSM auto (PRL) instead
3) When you say APN is correct. Which one are you using / looking for? Ensure it is T-Mobile 4G LTE IPv6 (if its already on IPv6 try IPv4)
If worst comes to worst, go to the T-Mobile store and get a free SIM card replacement, if they don't want to give you a free SIM. Give them a call, it'll take a couple days to arrive but T-Mo employees are quite nice about giving SIM cards. Especially since you paid for a N6 which is expensive.
zephiK said:
1) Did you get LTE on the 5.0 Radio?
2) Try setting it to LTE/GSM auto (PRL) instead
3) When you say APN is correct. Which one are you using / looking for? Ensure it is T-Mobile 4G LTE IPv6 (if its already on IPv6 try IPv4)
If worst comes to worst, go to the T-Mobile store and get a free SIM card replacement, if they don't want to give you a free SIM. Give them a call, it'll take a couple days to arrive but T-Mo employees are quite nice about giving SIM cards. Especially since you paid for a N6 which is expensive.
Click to expand...
Click to collapse
1.)Yes i did and it was much more reliable.
2.)Overnight I switched b/w those two settings and kept getting the same result.
3.)I switched the APN to IPV4/6 and that seemed(?) to have solved it.
This has been going on for a couple days so I might see if I can get a new SIM.
Gorjira said:
1.)Yes i did and it was much more reliable.
2.)Overnight I switched b/w those two settings and kept getting the same result.
3.)I switched the APN to IPV4/6 and that seemed(?) to have solved it.
This has been going on for a couple days so I might see if I can get a new SIM.
Click to expand...
Click to collapse
I cannot find where set the APN don't see under More, Cellular. I can VZW where can I find the APN on N6?
parcou said:
I cannot find where set the APN don't see under More, Cellular. I can VZW where can I find the APN on N6?
Click to expand...
Click to collapse
You had it right, its under more > cellular > access point names (APN), then select your carrier.
hanano17 said:
You had it right, its under more > cellular > access point names (APN), then select your carrier.
Click to expand...
Click to collapse
For the rom I am on I don't see under cellular the option for APN. Do I have to be back to factory to see it.
Sent from mobile...excuse typos!
parcou said:
For the rom I am on I don't see under cellular the option for APN. Do I have to be back to factory to see it.
Sent from mobile...excuse typos!
Click to expand...
Click to collapse
With custom Roms its hard to say. Safest answer would be yes go to factory
Sent from my Nexus 6 using XDA Free mobile app

Can't connect to network after flashing

This is my first post after being on here years and downloading many roms.
Last night, I was trying to redo my nexus 6 (T-Mobile) back to factory and then upgrade to the 6.0.1. One of the posts I had read had talked about installing the latest bootloader and radio. I did. Since then, I can't connect at all to T-mobile. I have tried factory restore, downloaded the Google image and installed, and tried numerous things. Everytime, everything appears to go fine until I boot up and can't connect to T-mobile at all. Tried going back to an old android version and radio and same thing. Rom boots and installs fine. No network. Hope some one has a fix for this and thank you in advance. Tried looking it up online and couldn't find anything that worked.
relatica said:
This is my first post after being on here years and downloading many roms.
Last night, I was trying to redo my nexus 6 (T-Mobile) back to factory and then upgrade to the 6.0.1. One of the posts I had read had talked about installing the latest bootloader and radio. I did. Since then, I can't connect at all to T-mobile. I have tried factory restore, downloaded the Google image and installed, and tried numerous things. Everytime, everything appears to go fine until I boot up and can't connect to T-mobile at all. Tried going back to an old android version and radio and same thing. Rom boots and installs fine. No network. Hope some one has a fix for this and thank you in advance. Tried looking it up online and couldn't find anything that worked.
Click to expand...
Click to collapse
check your apn. if you booted, and alls running fine, then the rom isnt your problem. most likely your apn is wromg or missing info in it. that happened for everyone when marshmallow just came out.
simms22 said:
check your apn. if you booted, and alls running fine, then the rom isnt your problem. most likely your apn is wromg or missing info in it. that happened for everyone when marshmallow just came out.
Click to expand...
Click to collapse
I tried the T-Mobile APN settings listed here and on the internet. Wont even attempt to connect. It actually won't even let me choose outside of CDMA.
relatica said:
I tried the T-Mobile APN settings listed here and on the internet. Wont even attempt to connect. It actually won't even let me choose outside of CDMA.
Click to expand...
Click to collapse
apn and cdma.. whats cdma have to do with an apn? apn is located in the main settings, more, cellular nrtworks, access point names(apn)..
simms22 said:
apn and cdma.. whats cdma have to do with an apn? apn is located in the main settings, more, cellular nrtworks, access point names(apn)..
Click to expand...
Click to collapse
Meaning..I set my APN to what is on the internet for T-Mobile. No change. I cant select anything other than 3G and still won't connect and all that shows up is CDMA.
relatica said:
Meaning..I set my APN to what is on the internet for T-Mobile. No change. I cant select anything other than 3G and still won't connect and all that shows up is CDMA.
Click to expand...
Click to collapse
dial *#*#4636#*#*
then select phone information
scroll down, until you get to set preferred network type
select LTE/GSM
does that change anything?
simms22 said:
dial *#*#4636#*#*
then select phone information
scroll down, until you get to set preferred network type
select LTE/GSM
does that change anything?
Click to expand...
Click to collapse
I dialed what you said. There is no phone information option to select and nothing dealing with set preferred network type.
relatica said:
I dialed what you said. There is no phone information option to select and nothing dealing with set preferred network type.
Click to expand...
Click to collapse
odd
thats available on every nexus, thats how i set lte only.
simms22 said:
odd
thats available on every nexus, thats how i set lte only.
Click to expand...
Click to collapse
I agree. Nothing about this is making sense as to why I can't connect to T-mobile network and the only thing showing is CDMA. I have screwed up my phone before but always been able to fix it.

Categories

Resources