T-Mobile Moto X Connection issues. - Moto X Q&A

I just got my new T-mobile Moto X yesterday, got it activated and it works great at home. But often when I am out and about it will say I have 4g (HSPA+), but the internet will not be working. I was curious if maybe I just have bad APN settings? Any suggestions would be great! Thanks!
Edit: Does unlocking the bootloader invalidate my motocare package? I've tried looking a bit and I'd like to unlock it, but not if it renders motocare useless.

AMDnoob said:
I just got my new T-mobile Moto X yesterday, got it activated and it works great at home. But often when I am out and about it will say I have 4g (HSPA+), but the internet will not be working. I was curious if maybe I just have bad APN settings? Any suggestions would be great! Thanks!
Edit: Does unlocking the bootloader invalidate my motocare package? I've tried looking a bit and I'd like to unlock it, but not if it renders motocare useless.
Click to expand...
Click to collapse
Well first thing first, Did you set up the APN settings? Even if it shows like it has internet you still have to select the correct APN.
Also obvious but... the Tmobile SIM still needs to be activated lol otherwise factory reset that mother... Give a thanks why don't ya

drago10029 said:
Well first thing first, Did you set up the APN settings? Even if it shows like it has internet you still have to select the correct APN.
Also obvious but... the Tmobile SIM still needs to be activated lol otherwise factory reset that mother... Give a thanks why don't ya
Click to expand...
Click to collapse
The T-mobile sim is activated, and I am just using the stock APN setup the phone came with. The phone seems to do pretty good, but it just shows a connection sometimes when it doesn't seem to have one. Do you have a link to some T-mobile APN setting for this phone?

AMDnoob said:
The T-mobile sim is activated, and I am just using the stock APN setup the phone came with. The phone seems to do pretty good, but it just shows a connection sometimes when it doesn't seem to have one. Do you have a link to some T-mobile APN setting for this phone?
Click to expand...
Click to collapse
I'm using tmobile as well sir. The default APN settings are fine. MY question is did you actually physically select the T-mobile US LTE APN setting. You HAVE TO CLICK ON IT even if the status bar shows you're connected. And if you still need the APN just google. APN settings are everywhere!
after thoughts: if you have a sim you cut your self, don't matter if you're a surgeon, you may run into issues.
also like I said consider a factory reset or clearing your cache settings.

Related

[Q] Can Lumia 928 be used overseas ?

Hello all- I have not found a definitive answer so will post my question here as well. I have a chance to get a Lumia 928 (Verizon) but would like to know if I can use it in New Zealand with my Vodafone SIM. I am not sure if there will be limitations such as maps, etc.. not working.
Cheers for any help, LL13- :victory:
LTE will not work in any country besides the US. Aside from that the 928 shouldn't have any issues with taking a different SIM, as all 928s are SIM unlocked when they shipped from the factory. Before you leave though, I highly recommend you download access point via sysapp pusher in the marketplace/store. Sysapp will check for any and all OEM apps that need updating.
thals1992 said:
LTE will not work in any country besides the US. Aside from that the 928 shouldn't have any issues with taking a different SIM, as all 928s are SIM unlocked when they shipped from the factory. Before you leave though, I highly recommend you download access point via sysapp pusher in the marketplace/store. Sysapp will check for any and all OEM apps that need updating.
Click to expand...
Click to collapse
Thank you for your help thals.... !
OK that good to know. Will take of that then !!!!
Cheers, LL13- :good: :good:
lamplighter13 said:
Thank you for your help thals.... !
OK that good to know. Will take of that then !!!!
Cheers, LL13- :good: :good:
Click to expand...
Click to collapse
The one warning I would give you with the 928 is that the APN settings are a little messed up, and you may need to play around with it a bit to get them to work. My experience (using the 928 on AT&T and T-Mobile in the US) is that you need to manually set the APN settings, even when Nokia Access Point says that the SIM settings are activated. You can usually get data fine, but MMS's don't work properly if you don't manually set the APN
If possible, avoid doing it with Nokia Access Point, because if you do you will lose the ability to use LTE when you get back on Verizon until you do a hard reset (you can't recover the appropriate Verizon LTE APN settings - it will only connect to CDMA 3g). Now that GDR2 is out, you can seemingly manually set the APN's in the Cellular menu of settings, so try using that first and if it fails, copy the correct APN settings into a new Access Point APN, then manually activate it. This has fixed my issue every time, but again, necessitated a hard reset / wipe of the phone to use on Verizon's LTE network.
Cheers for that information AR...
I can enter those settings manually, I've got them memorised :silly:
Cheers again, LL13- :good:
Wow very confusing topic, I mean the process of finding out whether data/mms will work outside of Verizon US, it seems it can not. Too bad as it's a beauty of a phone.
Cheers, LL13-
lamplighter13 said:
Wow very confusing topic, I mean the process of finding out whether data/mms will work outside of Verizon US, it seems it can not. Too bad as it's a beauty of a phone.
Cheers, LL13-
Click to expand...
Click to collapse
Its not that quite confusing.
LTE is only good for the country it was released in. The international LTE bandplan is different for every country, none of them match up. For using a CDMA carrier, switching to them will require a SIM (there isn't any way to flash the settings onto the phone yet for those providers who don't yet have LTE without it being official from Nokia) so its kinda a dead end.
If your going to a GSM provider, just insert your SIM and manually add the settings for data and mms. You can use Access Point if you don't intend on using Verizon's LTE.
Sent from my RM-860 (Lumia 928) using the OFFICIAL Tapatalk app.
thals1992 said:
Its not that quite confusing.
LTE is only good for the country it was released in. The international LTE bandplan is different for every country, none of them match up. For using a CDMA carrier, switching to them will require a SIM (there isn't any way to flash the settings onto the phone yet for those providers who don't yet have LTE without it being official from Nokia) so its kinda a dead end.
If your going to a GSM provider, just insert your SIM and manually add the settings for data and mms. You can use Access Point if you don't intend on using Verizon's LTE.
Sent from my RM-860 (Lumia 928) using the OFFICIAL Tapatalk app.
Click to expand...
Click to collapse
That makes me a bit more comfortable, cheers for that information thals1992 !!
It seems that the main issue would be with the LTE which would not be a problem since I am not even sure what it is !! I believe it may have to do with 4G or fast download speeds but there is no 4G in my town anyway.
I saw one post on another forum saying that some 928's had no way to add/edit APN settings, etc...
Each post and person seems to have a different experience, but if I can simply get a 3G data connection and normal use I would be happy.
I may just go for it then.
Cheers again, LL13-
lamplighter13 said:
Wow very confusing topic, I mean the process of finding out whether data/mms will work outside of Verizon US, it seems it can not. Too bad as it's a beauty of a phone.
Cheers, LL13-
Click to expand...
Click to collapse
When you travel abroad and use the phone on a GSM carrier you will get data up to HSPA+, unless the carrier happens to share Verizons LTE band. The issue with Verizon LTE after you have used another APN is that Access Point won't deactivate all the APN settings,and since Verizon doesn't have dedicated APN data settings, it doesn't override properly and connect toVZW LTE properly without a hard reset.
The 928 has a CDMA radio as well as a fully unlocked GSM radio
Access Point App and Verizon LTE
AR2186 said:
When you travel abroad and use the phone on a GSM carrier you will get data up to HSPA+, unless the carrier happens to share Verizons LTE band. The issue with Verizon LTE after you have used another APN is that Access Point won't deactivate all the APN settings,and since Verizon doesn't have dedicated APN data settings, it doesn't override properly and connect toVZW LTE properly without a hard reset.
The 928 has a CDMA radio as well as a fully unlocked GSM radio
Click to expand...
Click to collapse
I have also experienced this loss of Verizon LTE after using the Nokia Access Point app and foreign SIM in Europe. Does anyone know if there is a way to get LTE back other then hard resetting the phone?
TrophyUser123 said:
I have also experienced this loss of Verizon LTE after using the Nokia Access Point app and foreign SIM in Europe. Does anyone know if there is a way to get LTE back other then hard resetting the phone?
Click to expand...
Click to collapse
a hard reset is required as the access point app changes the LTE settings and can't change it back completely.
Sent from my RM-860 using Tapatalk
I can get dataconnection in sweden, and i can install the nokia app for changing APN, and i can change the APN manually too, but i cannot get MMS to work, nor in or out.
any suggestions? i talked to my carrier and they helped me with the right info, but nada.
agazza said:
I can get dataconnection in sweden, and i can install the nokia app for changing APN, and i can change the APN manually too, but i cannot get MMS to work, nor in or out.
any suggestions? i talked to my carrier and they helped me with the right info, but nada.
Click to expand...
Click to collapse
Try limiting the connection to 3G or 2G. T-Mobile users reported this as a workaround.
Sent from my Lumia 928 (RM-860) using Tapatalk
thals1992 said:
Try limiting the connection to 3G or 2G. T-Mobile users reported this as a workaround.
Sent from my Lumia 928 (RM-860) using Tapatalk
Click to expand...
Click to collapse
this Doesnt work either :/

[Q] AT&T, unlocked, no mobile data in Europe?

Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
daemontus said:
Hi. I live in Europe, I was jealous of you guys, so I ordered Moto on ebay. To save some cash, I ordered locked AT&T version. Everything went great, I was able to unlock the phone, it accepted the sim card, I can make calls and send SMS. So far, so good.
Then I turned on mobile data. And...nothing happend.
To clarify: Using the same sim card, I was able to use mobile data on good old Samsung i9000, so the data is activated. It's there and should work.
So I started looking around in settings, tried turning on the data roaming and looked into the "about phone" section.
Here's what it says:
Mobile Network Type: EDGE
Service state: In service
Roaming: Not roaming
Mobile Network State: Disconnected
Is there something I need to do to "force" the connection, or should I rather discuss this with my mobile network provider?
Thanks for any help
P.S. I tried the usual stuff like reboot and eject sim and put it back, I even switched from ART back to Dalvik, The phone is running latest avaliable KitKat and is not rooted.
Click to expand...
Click to collapse
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
mickliq said:
You didn't mention whether you checked the APN settings. My guess is that because you purchased a locked AT&T device and then unlocked it, you don't have an APN setup for your European provider. APN will be in Settings -> More -> Mobile Networks ->Access Point Names. If you go in there and either there is nothing listed or it's not the APN your mobile provider recommends, you will need to manually create the proper APN. I'm sure a quick Google Search for your provider's APN settings on Android will get you the answer.
Click to expand...
Click to collapse
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
daemontus said:
I knew I was missing something important "Copied" the APN settings from old phone and it worked like charm. Thanks a lot
Interesting thing is that on that old Samsung, I tried new ROM every month or so and never had this problem. The phone just "knew" what to do. Guess these are the perks of unlocked devices, right?
Click to expand...
Click to collapse
Glad that worked. Correct, Custom ROM's often self-provision based on a database of Carrier/APN's.

One (M7) doesn't find 4G

My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)
tatonka_hero said:
My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)
Click to expand...
Click to collapse
What's your carrier and have you checked if the frequencies matched?
StormyNight said:
What's your carrier and have you checked if the frequencies matched?
Click to expand...
Click to collapse
carrier is Sprint, so the frequencies should certainly match.
I'm on the most recent update(5.03.651.3), with PRL 55019 if that makes a difference.
tatonka_hero said:
I'm on the most recent update(5.03.651.3), with PRL 55019 if that makes a difference.
Click to expand...
Click to collapse
Try going into *#*#4636#*#* and changing the setting to LTE only. That might help. Otherwise I don't know :/.. something might be wrong with your APN settings? Though I doubt it.
StormyNight said:
Try going into *#*#4636#*#* and changing the setting to LTE only. That might help. Otherwise I don't know :/.. something might be wrong with your APN settings? Though I doubt it.
Click to expand...
Click to collapse
I have tried that, and it doesn't find 4G at all. Doesn't really seem like it's even looking for it.
tatonka_hero said:
I have tried that, and it doesn't find 4G at all. Doesn't really seem like it's even looking for it.
Click to expand...
Click to collapse
Have you checked your APN settings? Try upgrading your radio, and different apn settings. Other than that, Idk.
StormyNight said:
Have you checked your APN settings? Try upgrading your radio, and different apn settings. Other than that, Idk.
Click to expand...
Click to collapse
The apn settings option is greyed out, can't do anything with it
tatonka_hero said:
The apn settings option is greyed out, can't do anything with it
Click to expand...
Click to collapse
install an app called APN Shortcut, then you can access apn's
also you can try ##72786#, to reset your network to defaults.
My phone won't connect to LTE since the last update pushed to it. When it do it's a very weak signal and won't open anything and switch to 3G. Never had an issue connecting till i updated so i think the latest radio just suck at 4G which is not a good thing as it wasn't too great to begin with when i first got it.
Sent from my SPH-L900 using XDA Free mobile app
tatonka_hero said:
My stock One won't find 4G, even when it's right next to my wife's One that's connected to 4G. I've even tried changing the preferred network to LTE only through the 4636 menu and it still doesn't find 4G, or even act like it's attempting to find it.
I haven't tried a factory reset yet, as I was hoping for a better solution first. Any help would be greatly appreciated (not that I have 4G at home yet, or even decent 3G for that matter)
Click to expand...
Click to collapse
Check the uicc id (the id of the SIM card) on the phone and see if it matches what sprint has listed for it on their website. If it doesn't match, that's the problem and you'll have to call sprint and have them change it to what your phone is. Hopefully that is all that's wrong. Good luck. [emoji106]
trcurren said:
Check the uicc id (the id of the SIM card) on the phone and see if it matches what sprint has listed for it on their website. If it doesn't match, that's the problem and you'll have to call sprint and have them change it to what your phone is. Hopefully that is all that's wrong. Good luck. [emoji106]
Click to expand...
Click to collapse
that makes sense. However, how do I check it on sprint's website?
Go to activate a device on the sprint website and pretend like your going to swap your phone. Select the phone with the problem and then on the next page it will list your id for that phone.
trcurren said:
Go to activate a device on the sprint website and pretend like your going to swap your phone. Select the phone with the problem and then on the next page it will list your id for that phone.
Click to expand...
Click to collapse
Awesome, it was definitely wrong, and I got them to change it. Hopefully that fixes the problem. Not that I'll be able to test it until Friday since the network in my area SUCKS lol. Thanks for your help!
Could someone link me to the thread which has the latest radios? I'm having this same issue and can only find M8 radios (I'm M7).
neijia said:
Could someone link me to the thread which has the latest radios? I'm having this same issue and can only find M8 radios (I'm M7).
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2406330

[Q] T-Mobile N6 on Verizon - LTE not working

Hey guys,
I bought a Nexus 6 two months ago while I was on T-Mobile. I got fed up with T-Mobile service (constantly dropping calls, not receiving all text messages, etc) and decided to switch to Verizon. I took my phone to Verizon last night, they scanned it and gave me a nano SIM. I was surprised how easy it was, given the headaches others have seemed to endure trying to get a Verizon SIM. Everything seemed to work on Verizon's end, according to the person who helped me.
The problem is, I can't get LTE to work with voice/text. If I go to Settings -> More -> Cellular Networks -> Preferred Network Type, I have 3 options to choose from: Global, LTE/CDMA, LTE/GSM/UMTS. If I select LTE/GSM/UMTS, I get LTE data, but I can't send/receive calls or texts. If I select Global or LTE/CDMA, I can send/receive calls and texts but I only get 3g data. If I go to Phone Info (*#*#4636#*#*) and set network type to LTE Only, the same thing happens...LTE data only, but no calls/texts.
This is about the limit of my ability to troubleshoot problems. What am I missing?
Thanks in advance for any help you can provide!
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
tankyard said:
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
Click to expand...
Click to collapse
There were about 50 APNs when I checked. I deleted all of them and created a new one based on the following:
Name: Verizon
APN: vzwinternet
MMSC: mms.vtext.com/servlets/mms (with http, but won't let me post when typed out)
MMS port: 80
APN type: default,supl,mms
Everything else was left default. Restarted my phone. I am still only getting 3g on Global and LTE/CDMA, still can't make calls with LTE/GSM/UMTS.
simms22 said:
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
Click to expand...
Click to collapse
I did a factory data reset this morning.
There are at least 5 - and as much as 10 - APN setting setups for Verizon. You may have to try them all. I put a Verizon Sim in my N6 and they all showed up in the list of APNs. When you deleted them you may have deleted the one most compatible with the N6. You may have to reset, put back in the Verizon Sim, and hope they all repopulate the APN section. If not, you'll have to search for them all and try each setup.
I can reset the default APNs and they will all show up again...without having to factory reset.
Do I need to reset the phone without the Verizon SIM inserted? I left the SIM inside when I reset this morning. I only ask because you mentioned resetting the phone and then re-inserting the Verizon SIM.
Thanks for your help.
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
Tmobile has their own software version/radio pushed out to Nexus 6's. You can try loading the Verizon software version/radio and see if it works.
Try this one: http://www.randomphantasmagoria.com/firmware/nexus-6/shamu/vzw/
tankyard said:
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
Click to expand...
Click to collapse
I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
StickR6 said:
I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
Click to expand...
Click to collapse
Dam shame that a rep didn't know better
Sent from my Nexus 6 using Tapatalk

Can't connect to network after flashing

This is my first post after being on here years and downloading many roms.
Last night, I was trying to redo my nexus 6 (T-Mobile) back to factory and then upgrade to the 6.0.1. One of the posts I had read had talked about installing the latest bootloader and radio. I did. Since then, I can't connect at all to T-mobile. I have tried factory restore, downloaded the Google image and installed, and tried numerous things. Everytime, everything appears to go fine until I boot up and can't connect to T-mobile at all. Tried going back to an old android version and radio and same thing. Rom boots and installs fine. No network. Hope some one has a fix for this and thank you in advance. Tried looking it up online and couldn't find anything that worked.
relatica said:
This is my first post after being on here years and downloading many roms.
Last night, I was trying to redo my nexus 6 (T-Mobile) back to factory and then upgrade to the 6.0.1. One of the posts I had read had talked about installing the latest bootloader and radio. I did. Since then, I can't connect at all to T-mobile. I have tried factory restore, downloaded the Google image and installed, and tried numerous things. Everytime, everything appears to go fine until I boot up and can't connect to T-mobile at all. Tried going back to an old android version and radio and same thing. Rom boots and installs fine. No network. Hope some one has a fix for this and thank you in advance. Tried looking it up online and couldn't find anything that worked.
Click to expand...
Click to collapse
check your apn. if you booted, and alls running fine, then the rom isnt your problem. most likely your apn is wromg or missing info in it. that happened for everyone when marshmallow just came out.
simms22 said:
check your apn. if you booted, and alls running fine, then the rom isnt your problem. most likely your apn is wromg or missing info in it. that happened for everyone when marshmallow just came out.
Click to expand...
Click to collapse
I tried the T-Mobile APN settings listed here and on the internet. Wont even attempt to connect. It actually won't even let me choose outside of CDMA.
relatica said:
I tried the T-Mobile APN settings listed here and on the internet. Wont even attempt to connect. It actually won't even let me choose outside of CDMA.
Click to expand...
Click to collapse
apn and cdma.. whats cdma have to do with an apn? apn is located in the main settings, more, cellular nrtworks, access point names(apn)..
simms22 said:
apn and cdma.. whats cdma have to do with an apn? apn is located in the main settings, more, cellular nrtworks, access point names(apn)..
Click to expand...
Click to collapse
Meaning..I set my APN to what is on the internet for T-Mobile. No change. I cant select anything other than 3G and still won't connect and all that shows up is CDMA.
relatica said:
Meaning..I set my APN to what is on the internet for T-Mobile. No change. I cant select anything other than 3G and still won't connect and all that shows up is CDMA.
Click to expand...
Click to collapse
dial *#*#4636#*#*
then select phone information
scroll down, until you get to set preferred network type
select LTE/GSM
does that change anything?
simms22 said:
dial *#*#4636#*#*
then select phone information
scroll down, until you get to set preferred network type
select LTE/GSM
does that change anything?
Click to expand...
Click to collapse
I dialed what you said. There is no phone information option to select and nothing dealing with set preferred network type.
relatica said:
I dialed what you said. There is no phone information option to select and nothing dealing with set preferred network type.
Click to expand...
Click to collapse
odd
thats available on every nexus, thats how i set lte only.
simms22 said:
odd
thats available on every nexus, thats how i set lte only.
Click to expand...
Click to collapse
I agree. Nothing about this is making sense as to why I can't connect to T-mobile network and the only thing showing is CDMA. I have screwed up my phone before but always been able to fix it.

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