Hey guys,
I bought a Nexus 6 two months ago while I was on T-Mobile. I got fed up with T-Mobile service (constantly dropping calls, not receiving all text messages, etc) and decided to switch to Verizon. I took my phone to Verizon last night, they scanned it and gave me a nano SIM. I was surprised how easy it was, given the headaches others have seemed to endure trying to get a Verizon SIM. Everything seemed to work on Verizon's end, according to the person who helped me.
The problem is, I can't get LTE to work with voice/text. If I go to Settings -> More -> Cellular Networks -> Preferred Network Type, I have 3 options to choose from: Global, LTE/CDMA, LTE/GSM/UMTS. If I select LTE/GSM/UMTS, I get LTE data, but I can't send/receive calls or texts. If I select Global or LTE/CDMA, I can send/receive calls and texts but I only get 3g data. If I go to Phone Info (*#*#4636#*#*) and set network type to LTE Only, the same thing happens...LTE data only, but no calls/texts.
This is about the limit of my ability to troubleshoot problems. What am I missing?
Thanks in advance for any help you can provide!
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
tankyard said:
Did you properly configure the APN settings for Verizon? Your problem may be with that. Do a Google search for Verizon APN settings for Nexus 6...your answer may lie there.
Click to expand...
Click to collapse
There were about 50 APNs when I checked. I deleted all of them and created a new one based on the following:
Name: Verizon
APN: vzwinternet
MMSC: mms.vtext.com/servlets/mms (with http, but won't let me post when typed out)
MMS port: 80
APN type: default,supl,mms
Everything else was left default. Restarted my phone. I am still only getting 3g on Global and LTE/CDMA, still can't make calls with LTE/GSM/UMTS.
simms22 said:
most people have to factory reset their phones when going from another carrier to verizon, to get lte to work properly.
Click to expand...
Click to collapse
I did a factory data reset this morning.
There are at least 5 - and as much as 10 - APN setting setups for Verizon. You may have to try them all. I put a Verizon Sim in my N6 and they all showed up in the list of APNs. When you deleted them you may have deleted the one most compatible with the N6. You may have to reset, put back in the Verizon Sim, and hope they all repopulate the APN section. If not, you'll have to search for them all and try each setup.
I can reset the default APNs and they will all show up again...without having to factory reset.
Do I need to reset the phone without the Verizon SIM inserted? I left the SIM inside when I reset this morning. I only ask because you mentioned resetting the phone and then re-inserting the Verizon SIM.
Thanks for your help.
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
Tmobile has their own software version/radio pushed out to Nexus 6's. You can try loading the Verizon software version/radio and see if it works.
Try this one: http://www.randomphantasmagoria.com/firmware/nexus-6/shamu/vzw/
tankyard said:
I generally remove Sims and SD cards (not applicable here) when doing a reset as my line of precaution. Since you are able to restore the default APNs, do so, and try each one till you get the proper one.
Click to expand...
Click to collapse
I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
StickR6 said:
I found the problem. When the Verizon rep installed the sim, she immediately dialed *228. After googling LTE problems, I've found out that *228 on a LTE phone is a very bad thing. I got a new SIM and everything is now working.
Thanks again!
Click to expand...
Click to collapse
Dam shame that a rep didn't know better
Sent from my Nexus 6 using Tapatalk
Related
Hello All,
I have been thinking about traveling to Japan this coming year; I have looked at Verizon's International plan, and it seems like they are very pricey.
I have heard that the VS980 has GSM support, with no LTE, which is fine. I have looked into the h20 network, as they have exceptional prices for their international plan.
I have googled it and have gotten mixed answers, so I came here. I have a h20 sim card, and it pulls the APNs, but does not get any service. Is it that I am using a custom rom?
Thanks for the help in advance! :laugh:
aerial irrntsrt
Please someone answer this. I'm in a similar boat.
I'm on the stock verizon ROM. I have a Piranha mobile sim card. I am testing the setup in the US to verify it works. It connects to the T-mobile/Piranha voice and sms network, but data is not working.
Their setup instructions call for setting the apn to openroamer.com, but no mention on the mnc or the mcc values. If I just set the apn to openroamer.com I'm able to save and select it, but as soon as I change the mnc or mcc values to t-mobile the apn disappears after I save. Do I need to set the mnc and mcc values to something specific? I tried to track down exactly what they do, with no luck.
I see mention in another thread that Verizon locks the phones to be unable to connect to other US domestic networks. They also mention that once I'm overseas I'll be fine. I'm skeptical.
I was thinking of going to the t-mobile store to see if I could borrow a sim card to confirm it's a firmware issue. I would rather not root at this point. Any other courses of action?
Thanks for shedding any light.
buttercm said:
Please someone answer this. I'm in a similar boat.
I'm on the stock verizon ROM. I have a Piranha mobile sim card. I am testing the setup in the US to verify it works. It connects to the T-mobile/Piranha voice and sms network, but data is not working.
Their setup instructions call for setting the apn to openroamer.com, but no mention on the mnc or the mcc values. If I just set the apn to openroamer.com I'm able to save and select it, but as soon as I change the mnc or mcc values to t-mobile the apn disappears after I save. Do I need to set the mnc and mcc values to something specific? I tried to track down exactly what they do, with no luck.
I see mention in another thread that Verizon locks the phones to be unable to connect to other US domestic networks. They also mention that once I'm overseas I'll be fine. I'm skeptical.
I was thinking of going to the t-mobile store to see if I could borrow a sim card to confirm it's a firmware issue. I would rather not root at this point. Any other courses of action?
Thanks for shedding any light.
Click to expand...
Click to collapse
It turns out to be a activation error for me, after I correctly activated the sim, it worked! (silly me!)
For your problem, I looked on your carriers website/ help websites and there are no values except the APN.
You might need a data plan active. I would try using other carriers, because for me the h20 sim worked with data.
Verizon has no control over what network you go on either, FCC has a couple laws that prevent from Verizon doing that except exclude the hardware needed to connect to other networks.
Sorry I could not help.
I popped my Aio Wireless (AT&T) SIM from my Nexus 4 into my G2 and after a little APN tweaking I had HSPA+ working with no issues. It is my understanding if you have AT&T Band 4 LTE (limited markets) and the correct service providor, it will even connect 4G/LTE on AT&T networks. I swapped my Verizon SIM back in and removed the APN's and all was well on Verizon again. I am stock (KitKat) and rooted with only a few few Xposed modules installed, no custom ROM.
It sounds like, from reading the posts above, the Verizon LG-G2 IS a World Phone and should function straight on from stock on a UK provider like Three just by purchasing a sim and plugging it in then configuring the APN settings !
The problem is that when my Susan went just this morning to a Three store in London, the guy there told her that her Verizon LG-G2 was LOCKED to Verizon network only, and that she would have to do something like obtain an unlock code because the phone would not work on any other provider until she did that.
Verizon's International folks told us earlier that the phone would work fine, given GSM frequency issue restrictions, overseas and there was no need for any UnLock proceedure or code.
Does she just need to find a competent tech at a different Three store ?
Or is she going to be unable to play Ingress the whole two weeks she is over there in England and Scotland ?
Update...both Three and Vodaphone folks in London have now told her that the Verizon LG-G2 is carrier locked and cannot be used without Verizon unlocking it on any other network. So, Verizon was wrong and she is limited to WiFi only for the next two weeks ?
Sent from my Nexus 5 using Tapatalk
trent999 said:
Update...both Three and Vodaphone folks in London have now told her that the Verizon LG-G2 is carrier locked and cannot be used without Verizon unlocking it on any other network. So, Verizon was wrong and she is limited to WiFi only for the next two weeks ?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No global mode Verizon phones are carrier locked.
Sent from my Nexus 4 using Tapatalk
It is very odd. We tried it on a T-Mobile sim over here before she left, I am pretty sure, and it just worked. Still, over in London Three & Vodaphone say it is locked and useless on their networks and their sims don't work.
Maybe it is subsidy-locked ?
Maybe they just didn't set the APN and data settings right at the stores ?
Sent from my Galaxy Nexus using Tapatalk
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!
Needing some help. Purchased an "unlocked" Nexus 6 from eBay. I had an error that said phone iccid compare with sim iccid error. I setup the correct APN and still got no service. I restarted the phone and that little Android notification is now gone but I still have no service.
When I go to Cellular Networks I can no longer have an option to search for cellular providers nor input an APN just Preferred Network Type and System Select.
Can anyone help!?
metaphz said:
Needing some help. Purchased an "unlocked" Nexus 6 from eBay. I had an error that said phone iccid compare with sim iccid error. I setup the correct APN and still got no service. I restarted the phone and that little Android notification is now gone but I still have no service.
When I go to Cellular Networks I can no longer have an option to search for cellular providers nor input an APN just Preferred Network Type and System Select.
Can anyone help!?
Click to expand...
Click to collapse
What carrier? Have you contacted them to activate your phone?
Evolution_Freak said:
What carrier? Have you contacted them to activate your phone?
Click to expand...
Click to collapse
I am with a tiny local GSM carrier Union Wireless in Wyoming. I have generally just swapped SIM cards in and out of other phones before. I have never had to call and activate a phone before. I am coming from an unlocked HTC One M8.
@metaphz you may have to contact them. Unless someone else can offer a suggestion, I'm at a loss. I don't think the data dialer reset code will work on non Sprint phones or else I might suggest that.
Evolution_Freak said:
@metaphz you may have to contact them. Unless someone else can offer a suggestion, I'm at a loss. I don't think the data dialer reset code will work on non Sprint phones or else I might suggest that.
Click to expand...
Click to collapse
I'm at a loss here too. I put in another GSM SIM card from Viaero Wireless in Nebraska and it worked for roaming. When I put in my Union SIM it takes away my APN options and acts like it is a CDMA SIM card.
metaphz said:
I'm at a loss here too. I put in another GSM SIM card from Viaero Wireless in Nebraska and it worked for roaming. When I put in my Union SIM it takes away my APN options and acts like it is a CDMA SIM card.
Click to expand...
Click to collapse
In settings>more>cellular networks, have you set the preferred network to global?
Hello, I recently purchased a gpe nexus 6 for my cell carrier Thumb cellular. Small company that uses verizon towers in rural America (LRA) one of the bigger LRA carriers is bluegrass cellular if it would help any. Basically these LRA carriers partner with verizon to give coverage in rural areas otherwise skipped over. The phones themselves are almost exact clones over their verizon counterparts for what that may matter.
My issue is I have a bug where I can not send out sms messages on lte but when preferred network is set to CDMA only Prl it works. Set back to lte CDMA and they fail to send again. Everything else including receiving sms works. Any idea on what I can do because I don't want to send this device back. Seen its common on CDMA carriers but no real fix has been found besides to stay off lte. Any help would be great, Thank you
Sounds to me like it might be something with the APN's. Maybe you could look at another (android) phone that works properly, and see the apn's, and then manually enter them in the nexus?
jasoraso said:
Sounds to me like it might be something with the APN's. Maybe you could look at another (android) phone that works properly, and see the apn's, and then manually enter them in the nexus?
Click to expand...
Click to collapse
I have a galaxy s5 on the same network and saved the apns and restored on the nexus using apn backup restore, I get lte and can send mms. The issue is sending regular sms while on lte. If I force 3g or even 1x I have no issues sending a text. Seen its common issue with this phone on a CDMA network but no idea what to do to fix, updated to stock 5.1 as soon as I received the phone, tried chroma as well as bliss pop and all have the same issues. Really don't want to return the phone but doesn't seem like there is a fix
fantasy2c said:
I have a galaxy s5 on the same network and saved the apns and restored on the nexus using apn backup restore, I get lte and can send mms. The issue is sending regular sms while on lte. If I force 3g or even 1x I have no issues sending a text. Seen its common issue with this phone on a CDMA network but no idea what to do to fix, updated to stock 5.1 as soon as I received the phone, tried chroma as well as bliss pop and all have the same issues. Really don't want to return the phone but doesn't seem like there is a fix
Click to expand...
Click to collapse
Why did you do apn backup/restore rather than letting the n6 pull apn info from your sim? That may be why you're experiencing issues?
Although, standard sms doesn't have any specific apn settings afaik, and should just work as long as standard voice works...
Btw, what build are you running?
Q9Nap said:
Why did you do apn backup/restore rather than letting the n6 pull apn info from your sim? That may be why you're experiencing issues?
Although, standard sms doesn't have any specific apn settings afaik, and should just work as long as standard voice works...
Click to expand...
Click to collapse
Did that before I restored apns actually. Had an issue so that's when I used my thumb cellular apns which are different then the verizon ones it gives me thinking it would help me for some odd reason even though apns have nothing to do with sms.
If I go to dialer and dial *#*#4636#*#* I have LTE/GSM/CDMA AUTO (PRL) everything works except sending an sms. Only thing that won't work. If I change it to CDMA only I will get either 1x or 3g but my phone works how it should. Should have absolutely nothing to do with apn settings. Seen this issue is common on verizon but more so on sprint but not everyone is plagued with this problem, but exchanges and new sim cards don't fix the issue for those whom experience it.
I'll post a log cat, I don't know what to look for so if someone could it would be great. I'm testing with 8sms
https://www.dropbox.com/s/xwj5q7wut05ybhl/Log_2015-05-30_22-12-22.txt?dl=0
I'm looking for answers too I have a similar carrier (another partnered with Verizon in the lra agreement) and interested in buying a n6 provided this issue can be resolved. Being a carrier that functions the same way I'm 99% sure I'd also have this same problem.
What doesn't make sense is that when network mode is set to LTE/CDMA AUTO prl, you cannot send sms but you can receive them, send/receive mms, make and receive phone calls etc. But if you do cdma only and limit it to 3g, it all works.
Does anyone have any suggestions in things to try?
Sent from my Supercharged KT Powered S5
fantasy2c said:
Did that before I restored apns actually. Had an issue so that's when I used my thumb cellular apns which are different then the verizon ones it gives me thinking it would help me for some odd reason even though apns have nothing to do with sms.
If I go to dialer and dial *#*#4636#*#* I have LTE/GSM/CDMA AUTO (PRL) everything works except sending an sms. Only thing that won't work. If I change it to CDMA only I will get either 1x or 3g but my phone works how it should. Should have absolutely nothing to do with apn settings. Seen this issue is common on verizon but more so on sprint but not everyone is plagued with this problem, but exchanges and new sim cards don't fix the issue for those whom experience it.
Click to expand...
Click to collapse
Try this: go to *#*#4636#*#* and do turn on SMS over ims or if it's on turn it off and see if that changes anything...
BigDig said:
Try this: go to *#*#4636#*#* and do turn on SMS over ims or if it's on turn it off and see if that changes anything...
Click to expand...
Click to collapse
I tried that before and had no luck. Going to try different modems tomorrow and a couple BP edits. Running out of ideas to try sadly. Only idea I have is how the phone is communicating with the network, same issue I saw on the nexus back in November with the sprint network. Seems like a radio update fixed the problem.
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse
moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.
It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.
While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.
I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.