Database Develop

[Q] Rattling sound from inside HTC One...

Hey guys,
Ive had my HTC One for about a month now and I have just noticed there is a very faint rattling noise when I tap the top-back of the phone gently with my finger.
The sound is almost like it could be the volume rocker, but I’m quite sure it isn’t. And it cannot be heard when I shake the phone, only when tapped with my finger.
Just wondering if anyone can confirm or deny the same experience with their device, or if they have any suspicions as to what might be making the sound.
Thanks for your help.

I think I know what you are talking about.
I think it is the way the phone is designed. Basically the speakers will get activated and all you hear is very subtle noise. Then when it deactivates after couple second you touched the back button. The speaker will let out this little noise not as subtle, but still very quiet.
Is that what you're hearing?
Sent from my HTC One using Tapatalk 4 Beta

Hi Xx-Ness-xX,
Thanks for the reply. I dont think it sounds like the speakers. When I tap the back, Im not touching any button. Just tapping the area within a 1-2cm radius of the camera will produce the sound.
Also, the sound is not ongoing, it only last a fraction of a second, as long as the plain tap sound.

[email protected] said:
Hey guys,
Ive had my HTC One for about a month now and I have just noticed there is a very faint rattling noise when I tap the top-back of the phone gently with my finger.
The sound is almost like it could be the volume rocker, but I’m quite sure it isn’t. And it cannot be heard when I shake the phone, only when tapped with my finger.
Just wondering if anyone can confirm or deny the same experience with their device, or if they have any suspicions as to what might be making the sound.
Thanks for your help.
Click to expand...
Click to collapse
It's the camera focus mechanism.It's normal.

Awesome, thanks a lot for the response alanchai. Logical and relieving.
Thanks again.

[email protected] said:
Hi Xx-Ness-xX,
Thanks for the reply. I dont think it sounds like the speakers. When I tap the back, Im not touching any button. Just tapping the area within a 1-2cm radius of the camera will produce the sound.
Also, the sound is not ongoing, it only last a fraction of a second, as long as the plain tap sound.
Click to expand...
Click to collapse
Sorry I didn't explain clearly enough. The sound I am describing also only last a fraction of a second. The easiest way to tell is to check "Touch sounds" under Settings --> Sound. Then go to a quiet room, after the touch sound is played (either by pressing back capacitive button or on screen button) wait about a second or two then you should be able to hear a noise when the speakers get deactivated.
Sent from my HTC One using Tapatalk 4 Beta

Xx-Ness-xX said:
Sorry I didn't explain clearly enough. The sound I am describing also only last a fraction of a second. The easiest way to tell is to check "Touch sounds" under Settings --> Sound. Then go to a quiet room, after the touch sound is played (either by pressing back capacitive button or on screen button) wait about a second or two then you should be able to hear a noise when the speakers get deactivated.
Click to expand...
Click to collapse
Hi again Xx-Ness-xX,
Ahhh, that makes sense. I do normally have ‘touch sounds’ deactivated. But following your instructions, I do hear the faint hiss when the speakers are activated (but not producing any intentional noise). I’m pretty sure this is a common trait when current is being fed to speakers (not just in phones). So you shouldn’t be concerned about that sound coming from your speakers.
I do, however, believe that the noise I was originally questioning in the original post is produced by the rattle of the camera focus mechanism, as suggested by alanchai.
Cheers.

[Q] Sound Muffled Unless on Speakerphone/Bluetooth

I have seen a few threads with similar issues, but no "resolution"
I have a T-Mo HTC ONE on official 4.3
Lately I have been having a slew of complaints about being muffled/ can't understand me
I have also noticed google now be hopelessly incorrect and not hearing certain words etc
Called my self through VOIP with headphones on to do investigating
With normal calls I am VERY muffled, I can make it significantly better talking directly into the bottom mic with my finger over the back mic
Even then I sound like I have cotton in my mouth
Turn on speakerphone, instantly 1000 times better, bluetooth as well.
I have read several complaints of similar issues, some pointing to the over active noise canceling
But this is just unusable at this point
I am not 100% when it happened but It was most certainly not always like that.
Some people will say after a seconds on the call it gets better but not always.
Any ideas? I am really pulling my hair out at this point
Already factory reset.
Edit:
I would like to add I am left handed and hold my phone as such,
after doing some more testing I found holding the phone right handed makes
a notable improvement SOMETIMES, it seems the positioning of the mics is very bad for left handed holds
either way though the issue is very annoying.
I found when holding right handed being silent for a few seconds and then talking i would come through clear at first
almost like it was able to make the correct sound profile.

Guess everyone gave up on this?
Trackready said:
I have seen a few threads with similar issues, but no "resolution"
I have a T-Mo HTC ONE on official 4.3
Lately I have been having a slew of complaints about being muffled/ can't understand me
I have also noticed google now be hopelessly incorrect and not hearing certain words etc
Called my self through VOIP with headphones on to do investigating
With normal calls I am VERY muffled, I can make it significantly better talking directly into the bottom mic with my finger over the back mic
Even then I sound like I have cotton in my mouth
Turn on speakerphone, instantly 1000 times better, bluetooth as well.
I have read several complaints of similar issues, some pointing to the over active noise canceling
But this is just unusable at this point
I am not 100% when it happened but It was most certainly not always like that.
Some people will say after a seconds on the call it gets better but not always.
Any ideas? I am really pulling my hair out at this point
Already factory reset.
Edit:
I would like to add I am left handed and hold my phone as such,
after doing some more testing I found holding the phone right handed makes
a notable improvement SOMETIMES, it seems the positioning of the mics is very bad for left handed holds
either way though the issue is very annoying.
I found when holding right handed being silent for a few seconds and then talking i would come through clear at first
almost like it was able to make the correct sound profile.
Click to expand...
Click to collapse

Slight crackle in speakers?

Does anyone else have a slight crackle noticeable at high volume while playing songs or loud noises? Its a slight crackle and you can tell the sound is not as pure as it should be. Put a song on YouTube full blast and see if you can notice any little crackle, you might notice sound is not butter smooth....

I have a crackle on the bottom speaker with the stock ringtone. i posted about it on here, but noone responded

I have the same issue with the volume is all the way up. But if I lower the volume a little it's good. This phone is crazy loud

a software update can fix that.........

mr pnut said:
a software update can fix that.........
Click to expand...
Click to collapse
If it does it will just limit the max volume.

Yea it sounds like a software blip actually. The sound isnt like a rattle from an unseated or blown speaker its strange. I wonder why no one else hasnt brought this up...

I had issues the first day but none recently... Maybe they just need to break in

Yea if i blownin the top speaker while its playing it crackles loke crazy. Not that you shoukd do that. I did very lightly. The bottom speaker does not. Might have to rma.

Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?

shadrage said:
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
Click to expand...
Click to collapse
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.

NightSkyCode said:
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
Click to expand...
Click to collapse
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.

Been having the same issue. It seems to mainly happen at the beginning of some notification sounds, almost like it has trouble initializing the sound on command.

I noticed this when I was playing a game, after muting all sounds, it sounds like the speaker is still active and produces noise. Its more of a hum than a crackle, for me at least. I I'm pretty sure its a software issue and not a hardware.

jazzstatic2 said:
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
Click to expand...
Click to collapse
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]

shadrage said:
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
Click to expand...
Click to collapse
Yes it does help, thanks! Im going to rma mine monday and post back with my results also.

I first noticed a problem with my speakers when I made my first call. My nexus 5 always had great call quality but my friend sounded so hollow and not at all as clear as on the 5.
Then I tried sounds, music. It definitely has a noticeable 'peak' and high and low notes flatten and rattle. Is this what you all are experiencing?
Sent from my Nexus 6

Anyone noticing issues with WhatsApp? I can't seem to hear the conversation tone while I'm chatting. The notification rings just fine, it's just the conversation tone. I've factory reset, but made no difference. Any help will be appreciated.

hey all, i definitely have crackle on the bottom speaker. i do not have any issues with the top. I hear it with notifications as well as music. Here is a good test YouTube video that i am using to see if anyone can compare. I have to hit the vol rocker down 7 times from full volume to get crackling to go away.
I've contacted Google (i purchased through Google Play Store) and they are shipping out a replacement saying this should not happen.
Here are the steps they had me take to test the device.
1) make sure Bluetooth was off
2) check the volume settings for all types of notifications (ringtone, alerts, alarm...)
3) reboot into safe mode and see if it still persists
---> to boot into safe mode, hold the power button like u are going to turn the phone off, when the "Power off" option pops up on screen, long press it and it will ask if you;d like to boot into safe mode. THIS ONLY LETS STOCK APPS TO RUN, thats why i used youtube for the example.
4) factory reset(they asked how i did it, i did it normally through the system settings)
After this, the rep explained that this was the first time she heard of the issue and the replacement device shouldn't have any speaker issues.
I also asked if it will be a new device and she said yes, no refurbishes. If the issue happens again, she mentioned to call back in and they will replace it no problem. Hopefully this first replacement won't have the same problem, but i love the phone so much that im willing to have them ship multiple out until i get a good one.
hope this helps!!
EDIT: forgot to mention, they put a hold on your credit card for up to 7 days until they receive the device back. You SHOULD choose next day shipping as that will be part of the hold and your card will NOT get charged for any extra shipping charges.
Wish me luck!!!

here is a quick youtube video i made comparing a faulty device and a working device
pay attention to the "dings" in the beginning of each part of the video, you may have to watch it a couple times to hear the difference - to me its noticeable right away. The first 3-4 seconds of the video sounds fuzzy/crackly... The same "dings" around 7 seconds are not fuzzy or crackly at all.... there you have it folks, Hardware defect!

Same issue here
Tried factory reset etc, still same volume lowering amd crackling

Some movement in power button

I just got my Nokia 8 and there is some slight play in the power button. As in there is a millimetre or two movement to the front and rear and if you push lightly against it it will move and make a noise. The volume buttons however are completely solid.
Would it be best to get my device exchanged? I don't know if the problem will get any worse over time, it doesn't affect my usage it's just annoying.

There's a little play in my volume rocker but not as much as in the power switch. I'd say it's a design "feature"

Did it get worst over time ?
I've got the same issue here.

Same issue here. Does this get worse after a while? Or is this normal behavior?
Thanks!

Just to update this since I didn't realise people replied
I did get my phone exchanged, this new one which I of course have had for over a year now does have some slight play as well, not as bad as the old one.
But I would say it hasn't gotten worse over time, a little play is normal.
Although I do pretty much exclusively use a case with button covers.

Quality feel (use of materials)

Rate this thread to express how you think the Razer Phone 2 feels in terms of quality. A higher rating indicates that it feels premium and high-quality (attention to detail is high, manufacturing defects don't exist, etc).
Then, drop a comment if you have anything to add!

Need help
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?

I have not experienced any of these issues as of yet. I'll update if I do now that I'm aware though. Thank you.

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.

Notasaurus said:
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.
Click to expand...
Click to collapse
How about the back of ur phone when u press it with a little force?does it make any sound like an empty bottle water?

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.

dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it

bisdak4life said:
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it
Click to expand...
Click to collapse
I don't know if two people having the problem is 'normal' it would be nice if more people would chime in. What did support say?

They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
bisdak4life said:
They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux
Click to expand...
Click to collapse
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.

I'm experiencing this since you asked, probably wouldn't be if you didn't lol
Also have popping noise since the Razer update randomly and when I use the touchpad, it's annoying, I think the problem is software, and hopefully will get fixed soon, as for the enjoy l empty water bottle sure when squeezing the lower third of the phone, I think it's an adhesive thing like notasaurus says

Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
Click to expand...
Click to collapse
So is it normal?or no?i checked the note and iphonX and both of them dont have this problem

dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
They said phone was damaged,i asked for replacement,its weird they cant give me a return shippung label right away,i have to wait 2-3 business days because pone is out of stock,i mean why cant they send me the return label while waiting for the stock,,well i'll wait till friday, you too ask for replacement or refund

Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
Click to expand...
Click to collapse
I doubt its the wireless charging part. Even when pressing down where the logo is, I still hear the crackling sound.

I also have the same issues
Just wanted to add a vote to the crinkling when squeezing the phone and the speakers popping. No other issues with the phone so far. (For me personally, the crinkling when squeezing the phone isn't an issue.)

I'm not sure if this helps (I don't own the device) but I remember reading somewhere another user faced the same speaker sound popping issue, and what they did was go to Settings > Sound and turned off. . . one of the "Other Sounds" sounds. I can't recall which one but try turning off all - Dial pad tones, screen locking sounds, charging sounds, touch sounds and touch vibration(?) ... see if that helps? One of them was supposed to fix it.
Again, I don't own the device, I just remember reading this somewhere, some other user faced this issue.

Lockbutton doesn't feel right
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...

Dr Ace said:
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...
Click to expand...
Click to collapse
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.

Regarding the clicking speaker sounds you have been describing, your feedback is welcome! Please join and contribute to the XDA thread Snap sound coming from speakers.

translucentfocus said:
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.
Click to expand...
Click to collapse
Ok, talked to the support yesterday and they say that it's a defect. And that they will send me a new one.
Oh man, Razer definitely has to improve their quality check procedures. I have now my 3rd Razer Phone V1 (one with defect speakers and one with a digitizer malfunction) and now my 2nd Razer Phone V2 after that problem with the lock button.
Never had problems like that with my Nexus 5X or my Moto G... And those were a lot cheaper.