[Q] Question regarding camera warranty repair. - One (M7) Q&A, Help & Troubleshooting

Hi all,
I have had the annoying purple camera issue with my M7 and I've decided to send it back for warranty repairs. However, I have also had the phone rooted and flashed it to the OneDroid custom rom. Can I still get a repair? And if so what do I need to do? I assume at least move it back to Stock firmware, but is that enough?
Sorry for the noob question, but I'm pretty clueless.
Thanks in advance.

drojman said:
Hi all,
I have had the annoying purple camera issue with my M7 and I've decided to send it back for warranty repairs. However, I have also had the phone rooted and flashed it to the OneDroid custom rom. Can I still get a repair? And if so what do I need to do? I assume at least move it back to Stock firmware, but is that enough?
Sorry for the noob question, but I'm pretty clueless.
Thanks in advance.
Click to expand...
Click to collapse
I have seen rare cases where users sent back their non-stock M7 to HTC for a camera replacement and they repaired at no charge. But returning your phone back to 100% stock is much safer and you'll be sure HTC will not request you to pay for the repair. So imo, revert the phone back to 100% stock before sending it. If not, be ready to pay for that repair just in case...
To return the phone back to stock, follow nkk71's guide linked in my signature below.
If you have any other question regarding camera purple tint, please post in the dedicated thread.
Good luck

Related

[Q] warranty phone sending back to htc

I am looking for suggestions in what I should do before I send my phone in for replacement. It is currently rooted and a replacement is on the way because the top button on my phone stopped working. Should I go back to stock? Has anyone ever had a problem with a rooted phone being turned away? thanks so much for the input. Mike
I would definitely recommend getting it back to stock. Don't bother with a stock recovery, but make sure you're on 2.1 or AT LEAST stock 2.2.
I sent mine in stock 2.1 with a custom recovery and they had no problem fixing it because it was a HARDWARE issue that I didn't cause. They run a test to see if the problem comes from the user.
Ok thanks... If I want to go back to stock I can just flash Update-Passion-Full-FRF91.zip just like i would a rom Right? Thanks Mike
http://forum.xda-developers.com/wiki/index.php?title=Nexus_One
Read the wiki in the sticky
http://forum.xda-developers.com/showthread.php?t=721772

[Q] Best Way To Prepare Captivate For Warranty Return?

Hey all, I am in need to a new Cappy since mine seems not to have a fully functional external speaker or microphone anymore. I miss calls/alarms/texts/emails all the time and I figure since I'm still under a year since my purchase, it's high time to get a replacement. I am posting this to ask what the latest stock ROM is to flash back to, and preparations to make before sending my Captivate back. I am rooted running a custom Gingerbread ROM and Kernal.
This thread from the Droid Incredible boards helped on the backup:
http://forum.xda-developers.com/showthread.php?t=732497
..but I need Captivate specific information on the latest official AT&T ROM.
I found this thread:
http://forum.xda-developers.com/showthread.php?t=1233620&highlight=flash+to+stock
..and was wondering if this is the latest released official captivate ROM to flash to, so the folks at AT&T don't realize I was doing anything hokie and detrimental to my warranty.
I love this phone very much, but I would love even more not to be stuck with a lemon. So if any of you have any information on the best way to prepare my Captivate for a journey back to meet it's maker, I would be much obliged.
Thank you all in advance.
shebo777 said:
Hey all, I am in need to a new Cappy since mine seems not to have a fully functional external speaker or microphone anymore. I miss calls/alarms/texts/emails all the time and I figure since I'm still under a year since my purchase, it's high time to get a replacement. I am posting this to ask what the latest stock ROM is to flash back to, and preparations to make before sending my Captivate back. I am rooted running a custom Gingerbread ROM and Kernal.
This thread from the Droid Incredible boards helped on the backup:
http://forum.xda-developers.com/showthread.php?t=732497
..but I need Captivate specific information on the latest official AT&T ROM.
I found this thread:
http://forum.xda-developers.com/showthread.php?t=1233620&highlight=flash+to+stock
..and was wondering if this is the latest released official captivate ROM to flash to, so the folks at AT&T don't realize I was doing anything hokie and detrimental to my warranty.
I love this phone very much, but I would love even more not to be stuck with a lemon. So if any of you have any information on the best way to prepare my Captivate for a journey back to meet it's maker, I would be much obliged.
Thank you all in advance.
Click to expand...
Click to collapse
no that is not the offical rom . you should flash back to stock fyoyo and do a factory wipe on top of it to clear your personal data .
im resending my phone back to warranty for my external speaker, to prepare my phone is i went back to stock android 2.1 then used samsung kies to upgrade to at&t official froyo 2.2. backed up my pics to my computer and did a factory reset on the phone to erase all the junk in the internal sd card drive.. hope that helps.
Wich froyo did you use? I've used JF6 and JH2 and Kies keeps saying Unregistered Device

[Q] completely reverting to stock

Hi,
I want to completely revert my n1 to stock because I have to send it back to a service center. My power button is broken again (4th time!).
I installed MIUI so I need to return to a stock rom. I have a backup of my stock rom so that won't be a problem. I also need to return to the stock hboot and repartition it to stock size and uninstall blackrose. And than I need to unroot my phone.
Can I just do this in that order? And what is the stock partition size?
You can uninstall Blackrose with Blackrose.exe. I believe it will set stock partition automatically when uninstalling.
Do you have Vodafone AMOLED Nexus One?
Edit: if you want, you can download this Vodafone Android 2.3.4 (GRJ22) RUU to make it real stock Android.
after uninstalling blackrose.
flash this stock GRK39F 2.3.6 rom
http://forum.xda-developers.com/showthread.php?t=1312540
Sent from my Nexus One using Tapatalk
Oke thanks, I have a backup of my stock rom as well. Doesn't that work?
Yes it will, but maybe they wipe it at the service center anyway?
Yes probably, but I just want them to see it's stock. I'm claiming a complete new one anyway! It's the 4th time now, last time they even replaced the mainboard and that was about a month ago.
Is it a Vodafone N1? If yes, did you contact Vodafone or HTC?
Why is the fix not more permanent? Four failures is pretty outrageous. I assumed they would brace the power button flex somehow.
Sent from my Nexus One using xda premium

HTC One Newbie Help ! (root, flashing, backup etc)

Hallo,
I have a few questions to you. I have got my HTC One now and I am very happy with it.
Before I had always Samsung phones, so i know what root, flashing etc means but i don't know the flashing process at HTC phones.
So my question to you. What should I do before flashing and rooting my phone? What should i backup before so that i cant brick my phone or even if I brick my phone that I can easy recover it.
Can you please post me an order I have to go on with my phone now? It is official and unlocked phone.
Thanks for listening
First of all, congratulations on your purchase, it truly is a great device. I am coming from a Samsung Galaxy S3 as well, but before that a HTC One X so I was partially familiar with how it works. Let us just establish that it is much easier to root and install custom ROMs on a Galaxy than it is on HTC devices, mainly because of the Security HTC devices has on them, in other words S-ON and locked boot loader. Here is a guide that will help you through everything:
http://forum.xda-developers.com/showthread.php?t=2265618
Just read it very carefully unless you want to mess things up.
Since you are running stock at the moment, I'd suggest unlocked bootloader, flashing custom recovery, and then making a Nandroid Backup and then booting back into the ROM and taking a copy of that and keeping it on your computer just in case. Not only will that lessen the chance of you getting into trouble with all of this, but it will also give you a chance to go back fully stock any time you want (it's not as easy as flashing a stock ROM in ODIN, in the case of Samsung).
Good luck and if you follow the guide to the word, you hopefully won't run into any problems. If you do, just ask here and we'll help you.
thanks !
I will read this later on when I am at home ! But thanks for helping !
If I have any questions I will ask you
little question I have an unlocked HTC One so no branding or something is on it. Is this good?

Help Returning to Stock (Problem)

Recently I rooted my S6, felt like going back to stock and followed directions precisely to get back to stock. When all was said and done and the phone booted up, there was no data at all, no A-Z in the app drawer, and worst of all, I couldn't install the latest AT&T update. I convinced ATT warranty send me a new phone, but before I go on with the rooting process, can someone (who has successfully done it) give me precise directions so that I can return the phone to the condition it was when I just got it? Much appreciated!

Categories

Resources