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[Q] my Z volumm down buttob is broken & stuck in safe mode

please help

open all flaps and turn it off. leave it for few days so it drys out (if it hasnt already)

I have the exact same problem, but in my case it was due to heavy rain and my mobile was in my pocket with all flaps tightly closed. Quite disappointing when the phone is market as water proof. I will give the open flaps for a couple of days. Any other ideas about how this can be solved?

So did you found out any solution for this prob. I'm in a similar situation. Phone is stuck in safe mode and Power and Vol down keys are not working.
Please let me know if you found any solution

itskapil said:
So did you found out any solution for this prob. I'm in a similar situation. Phone is stuck in safe mode and Power and Vol down keys are not working.
Please let me know if you found any solution
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Click to collapse
What I did, as suggested by others, was to let it dry out with open flaps for several days. I also used heardryaer and hoover. After a while it restarted normally, but then I had a problem with camera, flash and closing chrome windows. This final problem I did manage to solve and sent the phone to repair. I got the phone back with a note that the hole phone was changed (got new IMEI number)

TrondEinar said:
What I did, as suggested by others, was to let it dry out with open flaps for several days. I also used heardryaer and hoover. After a while it restarted normally, but then I had a problem with camera, flash and closing chrome windows. This final problem I did manage to solve and sent the phone to repair. I got the phone back with a note that the hole phone was changed (got new IMEI number)
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Click to collapse
Okay thanks for the tip. I did put my phone in rice with all flaps opened for one day but didn't help at all. Will do that again for a week now, and then hair dryer too. Hope that works.
My phone is doing fine otherwise. It's just that malfunctioned Vol down key that's forcing the phone to boot into safe mode on reboot. Hell! I can't even turn off the phone. Firmware update, forced reboot, discharge battery.. all leads to the same "safe mode"
The service center reps say that they are not authorised by Sony to open the phone and fix a silly moisture problem. And that they'd replace the phone for a new IF i agree to PAY 80% cost of the new phone.
Stupid company.

subject willecD
In my case some vital parts was damaged and I got it repaired for free. After all the phone is marketed as water resistant and all my flaps was closed. The rain was heavy though and me and the phone was soaking wet. The volume button and safe mode problem, I think, will be solved as soon as you manage to dry the phone and if you do not have other malfunction.
/Trond

i have the exact same problem too, the phone has only ever been wet when all of the flaps are closed, and even the it wasnt for long or at high pressure, also, when the phone gets hot, i can see condensation in the front camera lens, and my power button will wake the screen but will not lock the phone, im glad to see its not just me and that many people have experienced this same issue, im going to try drying it for a few days, but if that doesnt work i will see what sony say, and i will see what my service provider says about fixing/replacing the phone, also, i have noticed the phone can get quite hot, i am going to see if i can use this as an advantage in drying the phone
EDIT: also, all of my water sensor tabs are all white, and not red or pink

nasunap said:
please help
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Click to collapse
@nasunap do you fixed? I have the same Problem

And your E and your N keys.

sorry for awakening this old thread but i had exactly the same problem witz my z.
i tried diffrent Roms (custom & stock), drying it with rice and all flaps open.
I tested to restart Adb via console. Nothing
The volume doesn't work, the powerbutton sporadically
But I don't know what else can be help.
I had this Problem the second time, last I dry it with rice 2 Days but this method doesn't work today:crying:
So have anyone an Idea to test

Another dead Xperia

Hello,
Yep, another noob with another dead phone!
I was swimming at the local waterfall with some friends and as you do with a waterproof phone, I was showing it off in the water. Anyway it was working fine till I put it in my pocket. When we left I pulled it out to take a photo when I realized it wouldn't turn on! So I looked at all the flaps and found water had entered in the headphone and USB jacks! (As indicated by the pink strips) Also I could see water droplets on the inside of both camera lenses and the flash. As I was a couple of hours away from home I opened all the flaps and sat it in the map holder of my car with the air vent directed to it to try and dry it out somewhat. Once I got home I put it straight in a bucket of rice where it sat for 2 days.
So today I took it out of the rice, all the water droplets had vanished and the notification LED was on and red. So I looked up what this meant and came across "SDS" so I tried the Power button + Volume up solution. The phone did vibrate 3 times like the guide said but the phone didn't turn on... at this stage I had to go to work so I left the phone on charge will I was at work. On my brake (A good 5 hours later) I came home to find the notification light had changed to blue, So I tried the SDS combo again and this time the phone vibrated once (The part where you let the power button go) but then did nothing... The notification light went out and was flashing red whenever I tried the SDS combo. So then I tried the Sony update tool, but the phone doesn't do anything when plugging it into the computer so that didn't work.
So the current status of the phone is that it's dead, only thing it will do is flash the notification light red when trying the SDS combo, but now it's not even vibrating at all... The light flashes twice then there's a slight pause, then 2 flashes again if that means anything.
Any help would be much appreciated

Put te Xperia with all the flaps open in a jar closed full of rice for 1 week... This will help you to dry the Phone... Dont try to charge it or try to turn on !

I think the phones dead

Well, water damages the actual hardware. Nothing you do can repair that damage, especially as you powered up the phone afterwards which probably destroyed some components inside the phone.
Take it for repair.
Sent from my C6603 using Tapatalk

if you would have read the manual you would know its written there
DO NOT PUT PHONE IN THE WATER

I think I broke my phone :/

TLDR: I was cuddling my gf to sleep while using my phone. I fell asleep too. The phone was in bed with us for a couple of hours, but I don't think either of us lay on it, though my gf may have put some weight on it while getting up from bed to go to the w/c.
This morning it was unresponsive to touch, after rebooting it twice it won't turn on at all
When I press on the screen 1/3 of the way down with a bit of force, I feel it moving a bit and I can hear and feel a click on the inside.
The glass is intact.
-----------
I fell asleep with the phone in my hand and I must have let go of it in my sleep. I woke up when my girlfriend was going to the bathroom in the middle of the night. The phone was still in the bed near where my hand was when I was falling asleep, but it was also in the path of my half asleep girlfriend rolling out of bed. I checked to see if it was still alive by pressing the power button and the screen turned on. Satisfied, I put it on my nightstand and went back to sleep.
When I woke up this morning I tried using it. It wasn't responding to touch at all, not even the home row buttons. But the volume rocker worked and so did the power button menu, but I couldn't select reboot in the menu with the touch not working. I force closed it with power + volume up, and when it rebooted it still wouldn't respond to touch. I force closed it again and now it won't turn on at all. I tried numerous button combinations (power on + volume up, down, all three, holding for up to 20 seconds) and it doesn't respond to being plugged into the wall or to the computer either, no led light and it's not mounting on the PC. It had about 60% power left before force closing it.
The funny thing is is that I couldn't figure out what the cause was for a long time. I googled it and search results for Z1's "sudden death issue" appeared and I figured it was something like that. Or maybe it was a delayed effect of putting it underwater 2 days ago.
But then it dawned on me, it was (of course) what had happened in the middle of the night. The phone looks completely fine, but after examining it closer, when I press on the screen 1/3 of the way down with a bit of force, I feel it moving a bit and I can hear and feel a click on the inside. I wonder what that could be..
What are my options now? I got the phone just a couple of days ago. I doubt this is covered by warrenty right? User error?
I'm not sure if this is even the real cause though - I didn't see it happen.... but I guess it's the most logical explination.
My girlfriend is pretty small so I'd imagine she would have had to put all her weight on her hand or elbow when she was getting up to be able to break the phone like that. I have a foam mattress which probably absorbed a lot of the weight? If this is indeed the case, I'm a little disappointed in the build quality if this broke something in the phone's innards with relative ease.
Any advice would be appreciated. It's the UK model bought outside of the UK from a local retailer. This is my first good smartphone and I loved it for the short time we had together. I'm devistated about it and not really sure what to do next.
Someone hold me

No visible damage = return it as faulty
Just say it died overnight while charging.
Sent from my D5803 using XDA Free mobile app

pricey2009 said:
No visible damage = return it as faulty
Just say it died overnight while charging.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks, that's the plan I just emailed the seller
Edit: They said to go to a Sony store to claim warrenty on it

adamk7 said:
Thanks, that's the plan I just emailed the seller
Edit: They said to go to a Sony store to claim warrenty on it
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Click to collapse
You should have a 14 day guarantee with the seller if you bought from UK..
I would go back to them and demand a replacement..
Sent from my D5803 using XDA Free mobile app

So I was just about to go to the sony store, I had the phone, cables and everything neatly packed up an ready to go. I decided to give it one last try just in case to avoid the all too common scenerio when it unexplicably magically starts working in the store. I plugged it into a wall charger and held down the power button and the red light turned on! I left it for a minute and then pressed the power button again, and the screen turned on with a battery charging logo! It looked like the battery was fully dead so I left it for 5 minutes and turned it on again. It booted up! Now the moment of truth: will the touch screen work....
Drum roll......
It does!
Everything works normally now. I have no idea wtf happened but I'm really happy that I don't have to deal with sending it in and everything.
Though I'm a little worried about what the screen clicking is, that's still there.
I'll post a video later and might take it in to sony anyway to see what they say
Edit: I made a new thread with the video: http://forum.xda-developers.com/z3-compact/help/video-pressing-screen-spot-makes-t2918289

adamk7 said:
So I was just about to go to the sony store, I had the phone, cables and everything neatly packed up an ready to go. I decided to give it one last try just in case to avoid the all too common scenerio when it unexplicably magically starts working in the store. I plugged it into a wall charger and held down the power button and the red light turned on! I left it for a minute and then pressed the power button again, and the screen turned on with a battery charging logo! It looked like the battery was fully dead so I left it for 5 minutes and turned it on again. It booted up! Now the moment of truth: will the touch screen work....
Drum roll......
It does!
Everything works normally now. I have no idea wtf happened but I'm really happy that I don't have to deal with sending it in and everything.
Though I'm a little worried about what the screen clicking is, that's still there.
I'll post a video later and might take it in to sony anyway to see what they say
Click to expand...
Click to collapse
Glad to hear it

I have the same phone symptoms as OP. Except, I was using the phone just 15 minutes before it refused to turn on. Also, for the first time I noticed the glass making a clicking sound when pressing coming from the middle of the screen, inline with the power button. I`ve tested the phone before and never heard this clicking sound.
At this point, even if the phone fixes itself, I`d rather send it in for repair before the clicking turns into a screen fracture.

Power Button Broken

Well it looks like my Z3C is broken, power button now does absolutely nothing. I was thinking it may have been a software issue so I tried to restart the phone pressing the yellow off button next to sim card slot, it turned the phone off but now I cant restart it. I was think maybe attaching power may restart the phone but it didn't.
If anyone got any advise getting the phone started again I would really appreciate it.

NickR said:
Well it looks like my Z3C is broken, power button now does absolutely nothing. I was thinking it may have been a software issue so I tried to restart the phone pressing the yellow off button next to sim card slot, it turned the phone off but now I cant restart it. I was think maybe attaching power may restart the phone but it didn't.
If anyone got any advise getting the phone started again I would really appreciate it.
Click to expand...
Click to collapse
How did it break?
I would get the phone replaced it must be covered under warranty?
Sent from my D5803 using XDA Free mobile app

Is the little yellow square a power button? Next to the sim? Didnt know that...

pricey2009 said:
How did it break?
I would get the phone replaced it must be covered under warranty?
Sent from my D5803 using XDA Free mobile app
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Click to collapse
I have no idea, it was working one minute then nothing, I'll ring the reseller Monday
Crewville96 said:
Is the little yellow square a power button? Next to the sim? Didnt know that...
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Click to collapse
The Yellow but just turns it off.

I had something similar happen, where the phone just wouldn't react to anything. Nothing would turn it on, it seemed bricked. I thought it may have been some physical damage from sleeping on it, but really I doubt that's what caused it.
This morning after not touching it for 24 hours it magically started working again. The battery was fully drained for some reason (It was at 60% just before "dying"). I have no idea what caused it and what solved it...
Here's my thread: http://forum.xda-developers.com/z3-compact/help/broke-phone-t2916260

adamk7 said:
I had something similar happen, where the phone just wouldn't react to anything. Nothing would turn it on, it seemed bricked. I thought it may have been some physical damage from sleeping on it, but really I doubt that's what caused it.
This morning after not touching it for 24 hours it magically started working again. The battery was fully drained for some reason (It was at 60% just before "dying"). I have no idea what caused it and what solved it...
Here's my thread: http://forum.xda-developers.com/z3-compact/help/broke-phone-t2916260
Click to expand...
Click to collapse
Mine is 100% charged so maybe if phone went completely flat the phone would reboot when charging? I phone retailer tomorrow to see what I need to do to get it fixed. I've had phone for a month now so I don't think I'm entitled to a straight replacement?
I found this on Sony Support Forum, exactly same problem as me :- https://talk.sonymobile.com/t5/Xperia-Z3-Compact/Power-lock-button-is-not-working/m-p/858455#U858455

Update:- I rang reseller they were happy to deal with repair with Sony but advised I contact Sony directly. I rang sony went over a few things I.e. Holding power button and vol up , no joy so I've gone through repair procedure. They estimate will take 2 weeks from day I send back to repair centre.

Anyone know how long Sony will take to repair the z3c, has anyone sent one in four repair and got it back?

NickR said:
Anyone know how long Sony will take to repair the z3c, has anyone sent one in four repair and got it back?
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Click to collapse
I saw one person that got it back after around a week

Update Fixed
Just got my phone back from Sony Service, all is fixed, pretty good turn around, just 7 days.
A couple of negatives, the phone was reset so I've had to spend hours rebuilding my settings and apps, android restore didn't restore all my apps and Sony Backup just got my txt and phone logs back.
They either changed my screen protector or disturbed it because now there's a couple of specs off dust in the middle and by ear piece the screen preotector won't sit down. I've washed the screen protector and got rid off dust but the area round the earpiece is still not adhering to the glass so I guess the screen protector is creased slightly.
Any advice on a decent screen protector?
Cheers

Liquid damage, Screen is not lighting up

My OP3 was kept in a bag (water resistant), during a heavy rain, I thought the phone is safe in that bag. But some water got leaked into the bag and the phone was kept in the bag for almost 1hour.
When I checked the phone after reaching home, it's got turned off(enough charge was there), I tried to turn it on, it did light up for a while and then turned off. I used a hair dryer to dry it and kept it in rice for 2 days. After that, it turned on normally, I tried to charge it. I got a call after few minutes of charging, spoke for a minute, but after the call the screen didn't light up. My phone is working fine except the screen. touch is working fine, I can unlock using the touch screen (It has a pattern lock), I can use google assistant to make calls, play music. But just that screen is not lighting up.
I am not sure what to do now, I think the issue is because of some short circuit. I don't think it's a right question to ask, can it be fixed without the whole screen replacement? (I think screen costs too much for my budget), also please share me if you have any links for buying the screen.
Thanks, everyone, have a nice day.

It's very likely that there is "only" some corrosion by the display connector because of the water. This probably causes the short circuit. If you can see some corrosion inside the phone (especially under the display connector) on the board, clean it carefully with a soft toothbrush and Isoprpyl alcohol (from the pharmacy).
Worked for me on my old Xperia.
Good luck!

imtmh said:
My OP3 was kept in a bag (water resistant), during a heavy rain, I thought the phone is safe in that bag. But some water got leaked into the bag and it was kept in the bag for almost 1hour.
When I checked the phone after reaching home, it was off, I tried to turn it on, it did light up for a while and then turned off. I used a hair dryer to dry it and kept it in rice for 2 days. After that, it turned on normally, I tried to charge it. I got a call after few minutes of charging, spoke for a minute, but after the call the screen didn't light up. My phone is working fine except the screen. touch is working fine, I can unlock using the touch screen (It has a pattern lock), I can use google assistant to make calls, play music. But just that screen is not lighting up.
I am not sure what to do now, I think the issue is because of some short circuit. I don't think it's a right question to ask, can it be fixed without the whole screen replacement? (I think screen costs too much for my budget), also please share me if you have any links for buying the screen.
Thanks, everyone, have a nice day.
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Click to collapse
Open up the phone and clean it out.. Might be some corrosion indeed. Watch JerryRigEverything, he explains it very well. I wonder, how much water came inside?

imtmh said:
My OP3 was kept in a bag (water resistant), during a heavy rain, I thought the phone is safe in that bag. But some water got leaked into the bag and it was kept in the bag for almost 1hour.
When I checked the phone after reaching home, it was off, I tried to turn it on, it did light up for a while and then turned off. I used a hair dryer to dry it and kept it in rice for 2 days. After that, it turned on normally, I tried to charge it. I got a call after few minutes of charging, spoke for a minute, but after the call the screen didn't light up. My phone is working fine except the screen. touch is working fine, I can unlock using the touch screen (It has a pattern lock), I can use google assistant to make calls, play music. But just that screen is not lighting up.
I am not sure what to do now, I think the issue is because of some short circuit. I don't think it's a right question to ask, can it be fixed without the whole screen replacement? (I think screen costs too much for my budget), also please share me if you have any links for buying the screen.
Thanks, everyone, have a nice day.
Click to expand...
Click to collapse
Yes mate, this is your only option, to open up the phone and check for rust. Be sure to dissconect the battery, and use coke in case you find any corrosion or rust. Googd luck