Related
Is anybody else having issues getting their 3 month free netflix promo code? I have been trying for 3 weeks since I got the phone. Their website says we are sorry we don't have your information. Today I got the manager on the phone and they tell me they tell me there is a database issue because they haven't gotten the information from verizon. I'm now on hold with verizon while they call Lg.
yeah i cant help been on netflix for 3 years, im sure its just some glitch that will get worked out
where do you get the code? I just got my revolution and I don't see it in the box or anything.
Same here...? I didn't know about it till I saw this thread
Sent from my VS910 4G using XDA Premium App
I'm not able to link it in yet.
shop.verizonwireless.com/?id=LGRevolution
Good luck I have yet been able to get mine. LG keeps blaming it on Verizon and Verizon says it isn't their fault that it is a database problem.
Next time I call them I am going to just offer to fix their database since they can't seem to figure it out.
I bought my Revolution on Sunday and signed up last night without a problem. I got the code right away on my laptop without a hitch and was surfing Netflix within 5 minutes of signing up. Not sure where you are trying to sign up at, but I went to this site and it worked perfectly..
www.lgusa.com/revolutionnetflix
Hope that helps you..
eghill1125 said:
I bought my Revolution on Sunday and signed up last night without a problem. I got the code right away on my laptop without a hitch and was surfing Netflix within 5 minutes of signing up. Not sure where you are trying to sign up at, but I went to this site and it worked perfectly..
lgusa.com/revolutionnetflix
Hope that helps you..
Click to expand...
Click to collapse
guess I am just the lucky one. When I go to that link this is the message I get.
The information you entered is invalid. You may try entering your information again, or if you feel you are receiving this message in error, please contact LG Customer Service 866-218-9238.
Please have original receipt available for verificationPlease enter your information for 3-months of Netflix free.Phone NumberDate of Phone
Same here
maskins said:
guess I am just the lucky one. When I go to that link this is the message I get.
The information you entered is invalid. You may try entering your information again, or if you feel you are receiving this message in error, please contact LG Customer Service 866-218-9238.
Please have original receipt available for verificationPlease enter your information for 3-months of Netflix free.Phone NumberDate of Phone
Click to expand...
Click to collapse
Sent from my VS910 4G using XDA Premium App
squidder said:
Same here
Sent from my VS910 4G using XDA Premium App
Click to expand...
Click to collapse
thanks I was starting to think I was the only one.
I finally was able to process my rebate code using my phone number and the date it was activated and not the date it was purchased. I bought it online so it was activated 2 days after I purchased it. It took over a month for it to work. LG customer service was supposed to call and let me know that it was fixed. Haven't heard from them.
worked for me also. Tried until I got the right date.
Anyone know a faster way to get in contact with Google
Nope. I was on hold + call for 75min 41s.
I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. Talked to the guy for about 2 minutes.
I've received an email about our conversation and currently waiting for a real response...
Damn that's depressing
Yeah I was on hold for over an hour this morning before I got to talk to somebody.
jackholl92 said:
Anyone know a faster way to get in contact with Google
Click to expand...
Click to collapse
Go on the website& input your phone number then they will call you.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Yeah but that doesn't mean they'll talk to you faster, it just avoids the verification process. I did that and waited 1:37 hours to speak to a rep.
And for nothing btw
Sent from my EVO using xda app-developers app
nxt said:
I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. Talked to the guy for about 2 minutes.
I've received an email about our conversation and currently waiting for a real response...
Click to expand...
Click to collapse
same here... but mine was for my backlight being broken.
Pulled from the site
I waited 2x for an hour or more then went online. The play store website had a contact me place under support. I gave my number it called got right through. I tried to do it again today and gone from the support website.
challa3223 said:
I waited 2x for an hour or more then went online. The play store website had a contact me place under support. I gave my number it called got right through. I tried to do it again today and gone from the support website.
Click to expand...
Click to collapse
Google is really going to lengths in order to deny us proper support. We need a news site to get this in the public.
Just keep pressing 0. If youre already in a call then don't press 0 because it might reset your 'on hold time'. That's how I always get to an operators
kiewee3 said:
Just keep pressing 0. If youre already in a call then don't press 0 because it might reset your 'on hold time'. That's how I always get to an operators
Click to expand...
Click to collapse
0 thing not working
I'm waiting for someone to answer at the moment, also. At least the music is decent
challa3223 said:
0 thing not working
Click to expand...
Click to collapse
Well that's strange.. maybe you'll just have to wait :/ haha
Luxferro said:
Google is really going to lengths in order to deny us proper support. We need a news site to get this in the public.
Click to expand...
Click to collapse
Yes, I can see it now. "Breaking news at this hour! Phone support line for new product is backed up during the first week after release! In other breaking news, sky is still blue!"
Just put it on speaker mode and grab a book.
I'd read that the wait was an hour and more......but after a few beers, I had 20 minutes spare before turning to bed and decided to ring the 0800 UK number for a laugh. I rang at 2150 BST and to my astonishment, my call was answered after 7 minutes of Vivaldi! I choose option 2.
Buddy of mine was on hold for about an hour and a half last night. His N7 screen flickers. I'm kinda glad I waited until a Retail release now and bought mine through Sam's, that way I could take it back to the retail location if a problem arose, however mine is working perfectly with no problems so I guess I'm lucky..
kumqwat said:
I'd read that the wait was an hour and more......but after a few beers, I had 20 minutes spare before turning to bed and decided to ring the 0800 UK number for a laugh. I rang at 2150 BST and to my astonishment, my call was answered after 7 minutes of Vivaldi! I choose option 2.
Click to expand...
Click to collapse
Would you mind posting or Pm the number you called? I can only find the Ireland number
Sent from my HTC One X using xda premium
0800 328 6081
My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Judging from the caps lock spam I suppose its just a rant ... I suppose
Sent from my Galaxy Nexus using xda app-developers app
prototype7 said:
Anyone got a tl;dr or is this worth reading?
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
I read it. Kind of confused though...
Sent from my Kindle Fire
Well that's no bueno.
And what are we supposed to do about this?
veeman said:
And what are we supposed to do about this?
Click to expand...
Click to collapse
The OP wants us to stop purchasing from google, I guess.
Sent from my Kindle Fire
I get it. There is a whole problem about the Nexus 7's screen thing. But I have bought a C90 numbered nexus 7 and is perfectly fine just like rest of the population had.
sounds like someone is having a wonderful day ....... not :laugh:
tl;dr is dont purchase from google as per OP...
OP - you posted in the correct place earlier. Please do not duplicate threads.
http://forum.xda-developers.com/showthread.php?t=1909227
Thread closed.
Im seeing a weird white/green spot on my screen since yesterday. The device is less then 7 days old ,bought from the playstore india.
The details of the issue along with pics are posted here:
http://forum.xda-developers.com/showthread.php?p=48016995#post48016995
If anyone from india has past experience with device replacement from google please do post here.
This might also help people facing the same issues in the future and help them with device replacement process.
ankitkhedekar said:
Im seeing a weird white/green spot on my screen since yesterday. The device is less then 7 days old ,bought from the playstore india.
The details of the issue along with pics are posted here:
http://forum.xda-developers.com/showthread.php?p=48016995#post48016995
If anyone from india has past experience with device replacement from google please do post here.
This might also help people facing the same issues in the future and help them with device replacement process.
Click to expand...
Click to collapse
stuck pixel, look for a stuck pixel fixer on the play store.
cephaus said:
stuck pixel, look for a stuck pixel fixer on the play store.
Click to expand...
Click to collapse
I tried with 2 apps but did not work.
Go to lg service center doa and replace
Sent from my Nexus 5 using XDA Premium 4 mobile app
yogeshmha said:
Go to lg service center doa and replace
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
But i bought this from from playstore then too??
ankitkhedekar said:
But i bought this from from playstore then too??
Click to expand...
Click to collapse
till 15 days, contact play store or otherwise LG. Though you can go to LG for now too. Why don't you go to LG first and see if it's a minor issue, and if they say DOA won't be given then contact play store.
Seadra said:
till 15 days, contact play store or otherwise LG. Though you can go to LG for now too. Why don't you go to LG first and see if it's a minor issue, and if they say DOA won't be given then contact play store.
Click to expand...
Click to collapse
That's right. If LG gives DOA, then you are entitled to replacement immediately from LG. Otherwise Play store is only option but you have just 15 days from date of phone delivery to you.
[email protected] said:
That's right. If LG gives DOA, then you are entitled to replacement immediately from LG. Otherwise Play store is only option but you have just 15 days from date of phone delivery to you.
Click to expand...
Click to collapse
I dont think any of the local LG stores has nexus 5 stock here. Also i have already initiated RMA
i got my nexus 5 on the same day when it got released on play store . the same day!
I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Click to expand...
Click to collapse
I'm sorry about that. I hope you get your money back as soon as possible.
SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
Click to expand...
Click to collapse
i am from Spain.and the phone was returned to Poland i think
Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
Click to expand...
Click to collapse
My phone was also returned from Germany to Poland.
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
Click to expand...
Click to collapse
Now I wish I had done this :/
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Click to expand...
Click to collapse
Get the credit card company involved see what they say,
Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
Click to expand...
Click to collapse
I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Good to hear you finally got your money back.
It should not have taken that long though.
Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
Click to expand...
Click to collapse
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
Click to expand...
Click to collapse
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Click to expand...
Click to collapse
Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Click to expand...
Click to collapse
No.no and no