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So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
Click to expand...
Click to collapse
As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
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Click to collapse
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Click to expand...
Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Click to expand...
Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.
you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...
Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant
I don't know if this has been covered yet . Today I dropped my phone and the screen shattered. Well when I called verizon to start the insurance claim the Verizon rep informed me that all turbo owners are entitled to 1 FREE super cleaning. She then said that the screen would be included in that and that as long as there wasnt physical damage on the edges that I'd be getting a new free phone or slightly used. Appearently all the first run Turbo's have defective glass and thats how there going about fixxing the issue with phones already in the field.
tombaldwin6 said:
I don't know if this has been covered yet . Today I dropped my phone and the screen shattered. Well when I called verizon to start the insurance claim the Verizon rep informed me that all turbo owners are entitled to 1 FREE super cleaning. She then said that the screen would be included in that and that as long as there wasnt physical damage on the edges that I'd be getting a new free phone or slightly used. Appearently all the first run Turbo's have defective glass and thats how there going about fixxing the issue with phones already in the field.
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Click to collapse
Thats great news. I vaguely recall reading something about this back when the Turbo was first released. Sure enough I found this page from Verizon that confirms Turbo owners receive 1 free screen replacement within the first 2 years of owning their phone. Though I haven't seen anything indicating its because the screen is defective - in fact, that page actually states it has nothing to do with that (though I suppose its possible they wouldnt actually admit that).
Thanks for the info!
tombaldwin6 said:
I don't know if this has been covered yet . Today I dropped my phone and the screen shattered. Well when I called verizon to start the insurance claim the Verizon rep informed me that all turbo owners are entitled to 1 FREE super cleaning. She then said that the screen would be included in that and that as long as there wasnt physical damage on the edges that I'd be getting a new free phone or slightly used. Appearently all the first run Turbo's have defective glass and thats how there going about fixxing the issue with phones already in the field.
Click to expand...
Click to collapse
Verizon offering the 1 free screen was actually announced before the phone went live. It's not because there's some sort of crazy defect. It's an incentive. That's also why they waived all the activation fees. Not because there's some crazy activation fee bug. But because they want you to buy the phone lol
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Click to collapse
HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
Click to expand...
Click to collapse
Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Click to expand...
Click to collapse
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Click to expand...
Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do
hi.im a loyal Samsung customer. i love their innovations, their experimentation, their ideas!
i love Note series, since Note 1, i never got anyother daily driver phone. it was always Note! the refined version of their S line.
Everybody knows how samsung treated Note 4. it is left like it is not even one of their own.
im not living in Europe or USA or Canada, where u can get subsidy from carriers and get a new phone and pay the rest monthly.
i have to get the cash, get it for almost 40% higher price than its price, or get it imported . i got mine imported.
Yesterday my Note 4 screen gave up on me. the left side of the display flickered and glitched out on its own for NO reason at all! i didnt drop it, i didnt put weight on it, it didnt get wet, NOTHING! all on its own, and mind u its only 20 days old phone.
its under warranty but i cant claim it cause i got it from UK and now i cant go back or send it back cause that would take time and lots of money especially when, if fixed, it comes back.
now i gave it for repair but they didnt satisfy me and said that these issues were common with S5 and onward phones from samsung. risk is higher cause it can be LCD issue which will cost me around $200, where i got this phone for $550
i had a Tab S8.4 this January, that had TERRIBLE battery issue, and after that motherboard died and i had to sell in for parts!
now all these stories and whats the outcome?
well i see many people here saying that looking at support from samsung for note 4 , they will not be getting any more samsung device, and blah blah.... then how come samsung sell millions of newer releases especially in European countries and USA? i mean, majority of their sales are in these areas right?
its sad, how **** their QC has gone, and even software support is ****! everyone knows they will not release 5.1 for international models until after Note 5 comes out.
Note 4 was supposed to be DAWN of new design language for samsung especially for their Flagships, but where is that philosophy now?
im not trying to be that mean dude, but it hurts when u spend ur hard earned money, u wait for a device u love, u get that and after 20 days u find its screen glitch out for no ****ING reason!
this is second time within few months, samsung betrayed me.
and its not just me, no major update in almost a year is bad from samsung.
so all who are saying they will not get Note 5 for lack of SD card slot, or removable battery, PLS STICK TO YOUR WORDS!
they have really really turned themselves like apple. samsung is the new apple now... but atleast, Apple knows a thing or two about QC and Software support. because without software support these phones are nothing more than a piece of hardware!
Unnecessary thread is unnecessary.
aami.aami said:
hi.im a loyal Samsung customer. i love their innovations, their experimentation, their ideas!
i love Note series, since Note 1, i never got anyother daily driver phone. it was always Note! the refined version of their S line.
Everybody knows how samsung treated Note 4. it is left like it is not even one of their own.
im not living in Europe or USA or Canada, where u can get subsidy from carriers and get a new phone and pay the rest monthly.
i have to get the cash, get it for almost 40% higher price than its price, or get it imported . i got mine imported.
Yesterday my Note 4 screen gave up on me. the left side of the display flickered and glitched out on its own for NO reason at all! i didnt drop it, i didnt put weight on it, it didnt get wet, NOTHING! all on its own, and mind u its only 20 days old phone.
its under warranty but i cant claim it cause i got it from UK and now i cant go back or send it back cause that would take time and lots of money especially when, if fixed, it comes back.
now i gave it for repair but they didnt satisfy me and said that these issues were common with S5 and onward phones from samsung. risk is higher cause it can be LCD issue which will cost me around $200, where i got this phone for $550
i had a Tab S8.4 this January, that had TERRIBLE battery issue, and after that motherboard died and i had to sell in for parts!
now all these stories and whats the outcome?
well i see many people here saying that looking at support from samsung for note 4 , they will not be getting any more samsung device, and blah blah.... then how come samsung sell millions of newer releases especially in European countries and USA? i mean, majority of their sales are in these areas right?
its sad, how **** their QC has gone, and even software support is ****! everyone knows they will not release 5.1 for international models until after Note 5 comes out.
Note 4 was supposed to be DAWN of new design language for samsung especially for their Flagships, but where is that philosophy now?
im not trying to be that mean dude, but it hurts when u spend ur hard earned money, u wait for a device u love, u get that and after 20 days u find its screen glitch out for no ****ING reason!
this is second time within few months, samsung betrayed me.
and its not just me, no major update in almost a year is bad from samsung.
so all who are saying they will not get Note 5 for lack of SD card slot, or removable battery, PLS STICK TO YOUR WORDS!
they have really really turned themselves like apple. samsung is the new apple now... but atleast, Apple knows a thing or two about QC and Software support. because without software support these phones are nothing more than a piece of hardware!
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Why buy an imported version? Imports always have their risks no matter the brand. A screen replacement is always expensive due to the high costs of the amoled display (oem displays are always much more expensive than their knockoffs). Did you try calling a samsung service center for help? Sometimes they honor the warranty even if it is an import. If not then just send it back to the store you bought it from (should be cheaper than replacing the screen).
airwa1kin7 said:
Unnecessary thread is unnecessary.
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i knew i would get such comments and even hate for this. its not a personal matter.
i would eventually get my issue fixed, that not the problem. the problem is Samsung's behavior to its customers.
its us buying their products and when people find unnecessary issues and lack of support from company, we rage like hell. but then at the end we go and buy another one of their over priced product and the cycle keeps going on and on....
the reason of this thread is not to bash samsung or to bash its customers in anyway. i myself like samsung but not anymore and thats because of no one else but samsung themselves.
its only US, customers who can fix lot of issues.
im sure many here would understand my point, sad you didn't
aami.aami said:
i knew i would get such comments and even hate for this. its not a personal matter.
i would eventually get my issue fixed, that not the problem. the problem is Samsung's behavior to its customers.
its us buying their products and when people find unnecessary issues and lack of support from company, we rage like hell. but then at the end we go and buy another one of their over priced product and the cycle keeps going on and on....
the reason of this thread is not to bash samsung or to bash its customers in anyway. i myself like samsung but not anymore and thats because of no one else but samsung themselves.
its only US, customers who can fix lot of issues.
im sure many here would understand my point, sad you didn't
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Look it's not that I don't understand your point, it's the fact that your thread number 500 on this subject. I've already said I'm not buying another Samsung product.. I love my note 4 but have grown to dislike the lack of updates and most definitely the lack of open source on the TW side of things.
This is what happens when you take risks for granted. That extra 40% for a local version probably doesn't seem so bad now. You should consider an import as a no warranty device, not to mention you rooting it as well. I don't think I would purchase any kind of device today for $550 without some kind of warranty, unless I had 100% certainty the device would not fail.
I knew the risk when I bought my Note 4 and rooted it the second I brought it home. That was a $700 risk I was willing to accept with nobody else to blame but myself. (Of course I used the ol' amex warranty safety net, I am not totally reckless)
Conclusion: Suck it up, move on, and hopefully learn something from the experience.
I'm with you. The Note 4 amazed me when I got it, but the Lollipop update and amazingly long delays in fixing the issues, seeing all Samsungs old, ****ty models getting 5.1.1 before their newest most expensive flagship phone really soured me off the experience. With the Note 5 looking total ****, it seems like there's no real reason to stay with Samsung. Great hardware (except the Note 5), but their support and software are ****.
I totaly agree with you and I will not buy any Samsung phone/product in the future. I have Note 4 and Tab S and on Note 4 I had to lose warranty and root it to get the ROM that is working to some point and on Tab S I have stock and it is HORRIBLE! Gr8 piece of HW with crappy SW = not worth it! Thx to this incompetent Samsung like engeniers Apple is still on top thx to good support and great SW with lesser HW.
Sent from my SM-N910C using Tapatalk
see! i told you guys! samsung says no Note 5 for Europe and also just look at what they made us wait for our Note 4 5.1, this ****ty fingerprint magnet Note 5.
what are the upgrades? NOTHING!
I had an accident a couple of days ago, where I fell from my bike and my phone dropped on the street, from the phone holder. I didn't realize that immediately and by the time I saw it, unfortunately, it was already run over a truck. I had the original fabric cover on it and visually only the display is broken, but it was switched offline after the accident so I presume there is some more serious internal damage. I have tried to switch it off/on from the power button, to connect it to a PC but there was no indication that it is alive.
I tried to contact Google to see what are my repair options, and unfortunately, on their side, I can only select the type of damage, pay it in advance and send the phone to them. The problem is that I am not sure if it is worth paying close to 150 Euro just to realize at a later stage that this phone is beyond repair and that I have not only broken my phone but poured 150 Euro down the drain. I have tried to explain this to Google's support personnel, but they did very little to understand my situation and in the end, they said they cannot help me any further.
Unfortunately in Germany, there is no other official repair center. This left me quite disappointed with Google and their inflexibility. The other problem is that this is not a common phone, so finding spare parts is difficult and normally those spare parts are quite expensive. The display only in Ali Express costs 160 Euro. I tried to contact a local repair shop and they only told me 300 Euro for the display change and if the new display doesn't work I would need to pay only 30 Euro. I have even contacted iSmash, who is the authorized repair center for this phone in the UK, but they told me that they don't deal with customers outside the UK.
So what do you think, what is my best option. I really don't want to throw away this phone, I really liked it and it would be quite a pity but I don't want to spend money on a lost cause either. For me, the best would be to diagnose somehow what's not working in the phone and then to decide if it makes sense to proceed with the repair or not.
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
bobby janow said:
@gstoyanov It's probably not the display since you can't even power it on. Thankfully it doesn't seem like you were seriously injured in the fall. Time to pitch it and buy something you can live with. The 4a, brand spanking new, is only like 300 Euro or the 4a 5G if you want that is maybe 100 Euro more. It's unfortunate but sh*t happens to these devices when they fall but you can live to bike another day. Just my 2 cents, I'm sure others have opinions too. And then again it will depend on your finances of which I have no idea about so take it with a grain of salt.
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Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
gstoyanov said:
Yes, this is also what I suspect, I have now a Samsung Galaxy S7 Edge running Pixel Experience ROM, which is exactly like my Pixel, but the battery is dying really quickly, and have some problems with the charging. Apart from that, all is working more or less fine. I think I will wait till Pixel 5A. I really wanted to save the Pixel 5 though.
Oh, and it is all good with me, just got two superficial bruises, but nothing serious, there were some road repairs in the bike lane and I needed to go almost to the middle of the streets, where there were tram rails. I got pretty scared at the beginning because I didn't know where exactly on the street I fell and went to the side of the street really quickly, afraid that I might get hit by a car. Only after about a minute, I have realized that my phone is missing and the bloody cover was blending really well with the road, so it took me really a while to spot it. Only a truck and a car passed by during this time, but considering the damage, I would say that the truck run over my phone.
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That's really good to hear. I bike a lot and know what falls are like, they're not fun and they are scary. So that's the good news. Now for some (possibly) bad. The 5a is larger, plastic, and from what I understand not available outside the US and Japan. It is 5G but probably not in the EU. Should be coming out within a few weeks so you can wait and see. What's the status of 5G by you? I see all these threads about bypassing the 5G restrictions with root but I don't really follow it since I get it here by default.
Since you do have a phone that's working perhaps you can try to take the 5 apart and see if you can tell what's broken inside. What if it's only a connector or something simple then you can replace the screen. Just to tinker around, they have videos I'm sure of how to get the phone open. Once the 6 comes out the prices on Swappa for the 5 will drop at least 100 Euro so if you can wait... Once those batteries go on the Samsungs it's lights out. I know I had one way back and finally the darn thing damn near exploded and popped the screen up off the body and that was it. Bottom line, you're ok. The phone can be replaced.
Sure, my idea is to wait and see what the new phones would be and eventually buy a new phone. Right now is not the best time to invest in a new phone, I think the best is around autumn when all the new models are released. I was thinking of opening the phone, I have some experience, already trying to open and exchange the motherboard of a Nexus 5, with another apparently faulty motherboard. I have the tools as well, the problem is that due to the fact that this is not a very popular model, finding spare parts for it would be really difficult. As I said, only the display on Ali Express costs 160 Euro. Opening the phone and finding that the problem is trivial would void my warranty and I would end up trying to put a new display with dubious quality on my phone for a high price.
I am just a bit losing hope in Google. A friend of mine got a Pixel 4a 5G because I have recommended generally the 4a line as a good deal for the money and she is complaining that the touchscreen in the lower part is completely unresponsive. Apparently, this is a known issue, which was supposed to be fixed by Google with an SW update and there was a big thread in their product forums. Now the thread is deleted from there and Google is refusing to take a look at her phone under warranty because she had dropped it once and according to them this is enough of an excuse.
I really like the SW experience of the Pixel phones, but this behavior is hard to tolerate. So this autumn, I will think really hard whether to buy a Google phone or buy a phone from another vendor.
@gstoyanov I've only had pretty good experiences with Google replacements but that was before the pandemic when you could reach a CSR on the phone and even a supervisor. I don't think that's the case now. And then I'm in the US and we are a nation of laws or so I've been told. lol j/k. Do you have 5G there and is it quick? It's kind of sketchy here, hit or miss on speeds vs. LTE. Because if you don't then the 4a without 5G is a steal imo, at least for a temp phone until November.
But what I was thinking is that if you have experience in pulling it apart then why not try it without purchasing an expensive replacement screen and see if you can get it to boot. Well unless the screen is so cracked that it's pointless. But if you can bring it back to life then you can decide if you want to spend the money or run it as is until you get what you want. Just a thought. Actually, I'm curious what is really wrong with the phone haha.
In terms of the 4a 5G screen I'll bet it's been fixed in later builds. Same thing happened here with a gap on the Pixel 5. Early, EU adopters had this wicked gap around the frame but by the time it shipped in the US that gap was gone.
Edit. NVM looks like the 4a 5g is discontinued.
yes, we have here 5G, but I am not so much sold on the whole 5G bandwagon. It would definitely take a hit on the battery life and the 5G network is still not dense enough for this to really matter. As a matter of fact, GSM coverage in Germany is pretty bad, I am coming from an East European country where Internet access is leaps and bounds better than in Germany, not to mention that it also comes for a fraction of the price here.
The screen is totally broken, I don't think that it would fire up. So if I open it, I would need to try it on a screen, meaning that I would need to purchase a replacement and eventually hope that I can return it for free. The problem is that if I order the display from China, there is a good chance to be stopped at the customs, and I would need to go there and pay some additional money and this is a bit overkill maybe.
@gstoyanov Yeah, not worth it when you put it that way. Oh well, eye out for the 5a 5G, keep it pristine and sell it on Swappa when the 6 comes out in November. ;-) That's my plan with the 5. But full disclosure or trade in with Google. Oh as a side note I dropped my P5 on the cement face down 7 days after purchase. Smashed to smithereens. Brought it into UBreak and it was their first one and it cost me $220 just for the screen replacement which is all that shattered. Not even a nick on the body. They did a flawless job and it is as good as new. I made an insurance claim and got the full $220 back surprisingly. Suffice it to say I handle it with an iron grip or two hands now. One handed only when over carpet. haha.
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
Take it apart and have a look.
A connector may have come loose... maybe the battery.
gstoyanov said:
Did you go over the Google Repair center from the Google Store? There you can select the type of damage to your phone and usually get a better price than directly contacting their authorized repair centers. It is really convenient, the only problem being that you need to pay upfront, and this in my case is not the greatest option.
This is the first time I am cracking the screen, but nowadays all the phones are so slippery. I kind of missing my Oneplus One for which I never bought any cover. Making the back grippy of that phone was such a good idea.
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The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
The quotes me
bobby janow said:
The Google repair center is mail in only and 7 - 10 days turnaround. The authorized repair walk-in is UbreakIfix which is where I brought it and it was repaired within about 3 hours or so. I can't imagine it would be under $200 even if I sent it in to Google. I'd have to go thru the whole process just to get a price. Any idea what they are charging for cracked screen only?
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they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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If they were worth anything >they< would give you a repair estimate for little or nothing.
Denon Electronics does. That's customer service.
Google just sucks. A local repair shop can do you better.
Having enjoyed many biking excursions myself like you I know you're wishing the hardware healed as easily as the body
Carry on.
gstoyanov said:
The quotes me
they gave me a price in GBP, which was close to 150 Euro and that in USD is around 180. So I presume it is slightly better than what you paid, but not significantly. You can actually check it for yourself, just go to https://store.google.com/repair put the EMEI on your phone, select a cracked screen and you will see it. I presume it might be cheaper because here the taxes are pretty high.
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$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
bobby janow said:
$188 for cracked screen + tax in USD. So not much different than I paid. Comes to a little over $200 and I paid $30 more for same day service. Since I don't have a replacement device that wouldn't have worked for me anyway and the fact I got reimbursed, even though unbeknownst to me at the time, made it a good deal. You gonna wait for the 5a?
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The problem being any impact that breaks the display can easily cause deeper damage.
The chipsets themselves can be destroyed by high G impacts alone with no direct contact. A fall from 4 feet onto concrete can generate enough G force to do this. This why using a case is important as it decreases the G force spike to tolerable levels.
The multilayered mobo traces (with internal traces) and solder joints are vulnerable to PCB flexing. Solder joints themselves are a relatively weak, with no lead solder they are downright brittle. Most phones hopefully still use leaded solder, if not even exposure to cold can crack them... no lead solder is not your friend
Never use it on repairs!!!
When a phone is literally run over mobo damage is very probable but doesn't always happen. The other pcbs are also at risk.