Database Develop

Is it OK to complain about Motorola service?

I know this is about the PHONE...but its quality and likableness have been dramatically reduced by the awful Motorola customer service. Thus far I have yet received one workable solution. On the phone they normally kick me to another department or play some robot answer. With live chat and email I always get the exactly the same answer...sorry about the inconvenience, we will our best to assist and then lots of phone numbers being listed.
And all accessories do not deliver on time...
Am I alone on this?

No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.

Good customer support is becoming more and more rare these days. I think the only people who have been helpful is the GoDaddy phone support... and support for a Wordpress plugin called Nimble Porfolio. They're awesome. Everything else has been so disappointing... AT&T, Motorola, Google, etc etc. You name it, chances are their customer support sucks.

gunnyman said:
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
Click to expand...
Click to collapse
Looking into my wifi issue, they asked if I had another phone I could talk to them on while I wiped the cache partition. When I asked if they could call me in an hour (I had no idea how long it would really take me and was growing tired of their BS) they said I had to call back.
Granted this was after I almost ripped level 1's head off because my cat had accidentally run across the keyboard, deleting the reference number and they couldn't find it again and actually admonished me for losing it. ("If you had kept the number you'd already be talking to level 2 sir")
I've given up on Moto support, just going off what I find here.
Oh and the chat said the Idle Battery Drain issue was "Common to all Android Phones"

I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.

EggNogg421 said:
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
Click to expand...
Click to collapse
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!

freeintruth said:
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
Click to expand...
Click to collapse
The "user is an idiot" is a typical mind set in ATT/Motoland

i can't even begin to describe the scars i have from dealing with their Support. it's chaotic and confusing.

China Middleman Back??

I just got an email from that China middleman back from this thread http://forum.xda-developers.com/moto-x/general/verizon-moto-maker-bootloader-unlock-t2680651
Titled: moto bootloader work back 2014/05/15
Subject: price：45usd paypal:[email protected] notes:IMEI+ email !!!! in 12-48H reply
Its $5 more and he's saying hes back!
I have emailed him and I will post results but im very hopeful!
Edit: ONLY AVAILABLE FOR 2014 DEVICES
and some 2013 if your lucky

F.A.Q.
I think a recap is due...
Some background... For the Developer Editions Moto X, and some carrier editions (Like T-Mobile, Sprint, Rogers Wireless, and others), Motorola freely gives away the BootLoader Unlock codes when requested On Motorola's Web Site. In the case of the Non-Developer Editions, it voids their warranty to request the code.
I'm not going to go into the reasons why, but Moto does NOT give out the bootloader unlock code for the Retail and Moto Maker X for Verizon, ATT and a few other carriers. That is where this China Middle Man, and the Chinese web site/seller, comes in... Its a way to possibly get your bootloader unlock code if Moto can't/wont give it to you. If you are successful in getting your code from the Middle Man, it will be exactly like the code you would have received from Moto, except for the cost and the source.
If your X is NOT from Verizon, ATT, or Republic wireless, its worth checking Motorola's Web Site first, as either way voids your warranty when your phone is not a developer edition. If you can't get the bootloader unlock code from Motorola, then this China Middleman is your only other option right now (and for who knows how long).
What phones does this work with?
Based on replies and posts to this thread, it has been confirmed to work for most, but not all, Moto X, Droid Maxx, Droid Mini and G which have been assembled between January and June 2014 that have been submitted. Some others assembled out-side that range have been reported to work.
Republic Wireless X assembled in 2013 have had a fair success rate, at least enough that it is worth trying.
Since the middle man has restarted selling codes, users with Moto X from Verizon, ATT that were assembled in 2013 have rarely been able to receive a code. So you can try, but you will likely get a "no code available" response.
Update 10-21-2014: As time goes on, we are seeing an increase in post from users who have been "unsuccessful." (either they couldn't get a code, or the code they got didn't work). Its still worth a try.
This does NOT work for the 2nd Generation X or the "2014 Moto X" with the 5.2" screen.
Does it matter what ROM is on my phone?
Unlike using hacks and exploits to root, when using a Bootloader Unlock Code (from Moto or the Middle Man) your phone can be on ANY firmware version. Updates will not patch the ability to use the bootloader unlock code. And future Updates will NOT LOCK your bootloader.
On the Moto X, to find your assembled date...
Boot into FastbootAP/Bootloader mode
Option 1: power off, then press the power and volume down buttons simultaneously NOTE: you may need to have the USB cable disconnected first.
Option 2: If USB debugging option on your phone is turned on, and you have a properly setup ADB, AndroidSDK Platform tools, and moto drivers on your pc... Open a command prompt and type... adb reboot-bootloader The phone will restart into the bootloader/fastboot menu.
Option 3: You must already be rooted: you can use an application like Quick Boot (Reboot) which is available for free in the Google Play Store. It has options to reboot your phone normally, reboot into recovery, or reboot into bootloader.
Once on the FastbootAP/Booloader screen, Use the VOL DOWN to scroll and highlight Bar Codes, then use VOL UP to select it. There will be a date listed there. (use vol up or vol down to exit the screen).
How long will this be an option? or... How long will the China Middleman continue offering the codes?
We don't have any insight on that. When the China web site, and then middleman, originally started it was up for a while, then suddenly and without warning, stopped on April 1. When it restarted, this thread was born, and it has been going ever since. However, this time around, we've seen a lower success rate with getting codes.
How to send a request/payment..
The price is 45usd. (he will receive slightly less due to fees)
Send Paypal for goods/services to [email protected]
In the notes, include your IMEI and Email.
NOTE: be sure to use Goods/Services so you can dispute if you have any issues. Payment sent as GIFT can NOT be disputed!
How long does it take to get my code, or get a response?
Response times have varied from less than an hour, to almost a week. So be patient. If its been over a week, you can try to add the person to Skype and message.
I got a response that my code wasn't available. Now what?
Usually he refunds the money when replying your code wasn't available. If not, you'll need to file a PayPal dispute.
If your phone is only two or three weeks old, you can try waiting a month, try again and see if he gets a new batch of codes which contains yours.
Otherwise, you are out of luck.
UPDATE: You can try Sunshine which is being discussed in -> http://forum.xda-developers.com/moto-x/general/request-help-exploit-moto-x-bl-t2828471 That thread has the information, link to the Sunshine tool, and discussion.
Sunshine only works with certain ROM versions, but when it works on your phone it DOES UNLOCK the bootloader just like using the code would.
If Sunshine doesn't work, then you are out of luck.
I got my code, now what?
Most emailed responses containing the code have included your IMEI code and unique unlock code. The unlock code is 20 digits long and is case sensitive. Please Copy/Paste when using it, rather than typing it.
Back up your phone! the Bootloader Unlock process WILL WIPE all data, apps, settings, etc!! BACK UP FIRST!!
Make sure you have a working Android SDK/PlatformTools/ADB setup
Boot your phone into FastbootAP/Bootloader mode
Connect your phone to your PC via USB cord
From a command prompt on your PC issue the following command... fastboot oem unlock UniqueCode NOTE: please replace "UniqueCode" with a copy/paste of your code from the email!
after the process is successful, your phone will reboot and you will see the Unlocked Bootloader warning logo.
For a more detailed or novice friendly set of instructions, see -> http://mark.cdmaforums.com/MotoX-Unlocking.htm
Keep your code in a safe place. While there should be no need to relock the bootloader, if you ever need to unlock the bootloader again, you'll use that same code.
So now that I've unlocked my phone, is it now the same as a "Developer Edition"?
For all intents and purposes, Yes. From the standpoint of rooting, flashing, custom roms, hacks, etc. You can use the same instructions and do the same things. The same caveats and rules that apply to a developer edition, apply to you.
Unlike a developer edition, your warranty will be voided because you've unlocked your bootoader (if the warranty provider notices you've unlocked your bootloader).
So now that I've unlocked my phone, HOW DO I ROOT?
Download the latest TWRP Recovery from -> http://teamw.in/project/twrp2/234 (under the Download-Fastboot heading) and the latest SuperSU from -> http://download.chainfire.eu/supersu or the latest CWM / TWRP / MobileODIN installable ZIP from http://forum.xda-developers.com/showthread.php?t=1538053
And use them while following the instructions in this post -> http://forum.xda-developers.com/moto-x/moto-x-qa/step-step-instructions-unlocking-t2649738
Thats great, but I still have questions...
When this first came about, I put together this post in the old thread -> http://forum.xda-developers.com/showpost.php?p=51363645&postcount=394
I've added to it, clarified a few things and re-posted here -> http://mark.cdmaforums.com/MotoX-Unlock1.htm
Those two versions contain pretty much all of the questions/answers I've seen asked.
EDITED: Aug 13, 2014 Reason: added Background, Moved "what phones does it work with.." section, added "Does it matter what rom.." section, and added rooting info
EDITED: Aug 28, 2014 Reason: moved "how long a response could take" to its own section so it stands out more
---------- Post added at 02:01 PM ---------- Previous post was at 01:53 PM ----------
Slick52 said:
I know it's a big unknown, but what are the chances these guys will have unlock codes for the X+1? My parents are about to renew, but they will need 1 unlocked hotspot for an unlimited plan. With Aug 20th supposedly being the release date, 2weeks away, should they wait for the +1?
Sent from my XT1060
Click to expand...
Click to collapse
Nothing will be known until the X+1 comes out and someone tries to unlock it.
And this service could stop at any time.
My advice is something I got flamed in this thread for in the past.. but since you asked... Since you'll have to pay full price anyway (to keep unlimited data) Consider getting a Dev Edition X for Verizon while they are still on sale for $324.99. Its definately cheaper than buying a full price X+1 when they come out, and you can certainly unlock the bootloader without voiding the warranty.

Tag for outcome.

I got the email as well. We'll see what happens!
Sent from my XT1060 using XDA Premium 4 mobile app

Everyone who didn't get on the first boat, I would recommend jumping on this asap (if he's really back.) Nothing like having a self made Dev edition and complete freedom with nowhere near full retail cost.

Screw it, Im in. Not waiting around and getting left behind this time.

Yep, got an email from him this morning as well (should be 40+ of us since he has no idea how to use bcc). Stopped what I was doing and sent the payment & info. Will also post any results.
Might I remind everyone who is doing this to send payment as goods/services this time - the people who sent as a gift couldn't get a refund last time.....
edit: also wanted to mention that i went from 10-20 spam emails a day to over a hundred after emailing this dude the last time..... so use a junk email address you don't care about.

The original link does not seem to work for me. Can someone confirm the URL?

jasonumd2 said:
The original link does not seem to work for me. Can someone confirm the URL?
Click to expand...
Click to collapse
just do what the instructions in the first post of this thread say. send paypal payment of $45 to that address with IMEI and email address in the notes.

Duh. Thanks! Payment sent and fingers crossed.
mohlsen8 said:
just do what the instructions in the first post of this thread say. send paypal payment of $45 to that address with IMEI and email address in the notes.
Click to expand...
Click to collapse

He just responded to me. Apparently the 2013 models aren't in the database. He's initiated a refund for me.
Sent from my XT1060 using XDA Premium 4 mobile app

bummer.. guess this means i need to initiate a refund:
"2013 production was not found in the database machine, I will refund initiated paypal dispute
Can't find 2013, the data do not know where to put, no way"
edit: second email to the bigger group:
"moto bl Notice
Can't find 2013, the data do not know where to put, no way
2014 100% ok"

mohlsen8 said:
bummer.. guess this means i need to initiate a refund:
"2013 production was not found in the database machine, I will refund initiated paypal dispute
Can't find 2013, the data do not know where to put, no way"
edit: second email to the bigger group:
"moto bl Notice
Can't find 2013, the data do not know where to put, no way
2014 100% ok"
Click to expand...
Click to collapse
So, sounds like there's still an opening for devices made this year? Seems very strange, but I guess promising for the minority of people who have newer-issued devices. I bought mine on swappa, so I have no clue whether it would be included in the 2013 or 2014 group. If I had bought it in 2013, I'd probably do my best to get an on-warranty replacement any way I could.

Jumnhy said:
So, sounds like there's still an opening for devices made this year? Seems very strange, but I guess promising for the minority of people who have newer-issued devices. I bought mine on swappa, so I have no clue whether it would be included in the 2013 or 2014 group. If I had bought it in 2013, I'd probably do my best to get an on-warranty replacement any way I could.
Click to expand...
Click to collapse
it's really weird. with how flaky this situation has been, it's not even worth trying that, this could be closed up again pretty quickly.. if the dude can even get 2014 codes. strange..
btw you should probably be able to find a manufacture date or something somewhere, i dunno.
so did any other 2013's file a dispute yet? i'm pretty sure that's what he meant, that we do that and he refunds - that's how it worked last time. i didn't do it yet just on the small chance he figures it out or something, who knows. i sent him an email asking for more info but haven't gotten a response.

mohlsen8 said:
it's really weird. with how flaky this situation has been, it's not worth even trying that, this could be closed up again pretty quickly.. if the dude can even get 2014 codes. strange..
Click to expand...
Click to collapse
I mean, is he refunding your money? If the dude is in good faith it sounds like there's no harm in trying because if it doesn't work you can get your money back. If not, is there any way we can find out what devices he has access to codes for? I am looking into finding info on manufacture dates but running into a lot of dead ends. Anyone have any ideas? That way people could check beforehand and save themselves the trouble.

Jumnhy said:
I mean, is he refunding your money? If the dude is in good faith it sounds like there's no harm in trying because if it doesn't work you can get your money back. If not, is there any way we can find out what devices he has access to codes for? I am looking into finding info on manufacture dates but running into a lot of dead ends. Anyone have any ideas? That way people could check beforehand and save themselves the trouble.
Click to expand...
Click to collapse
Only place I would think to check would be the barcode sticker on the box that has IMEI etc. Otherwise you'd probably have to rip the phone apart to find it somewhere.
But yes, when this went belly up a month ago, the bunch of us who had money out to him, as long as you sent the paypal money as goods/services (and not gift) you could file a dispute with paypal and he was immediately refunding people when you did that. The others who sent money as gifts to try to help him out with paypal fees ended up getting screwed because they couldn't dispute it and he didn't respond to any emails asking for refunds - you had to go through a paypal dispute, but then he was very quick to issue it.
All that shadiness aside, if you send it for goods/services, I think you're fine trying.

mohlsen8 said:
Only place I would think to check would be the barcode sticker on the box that has IMEI etc. Otherwise you'd probably have to rip the phone apart to find it somewhere.
But yes, when this went belly up a month ago, the bunch of us who had money out to him, as long as you sent the paypal money as goods/services (and not gift) you could file a dispute with paypal and he was immediately refunding people when you did that. The others who sent money as gifts to try to help him out with paypal fees ended up getting screwed because they couldn't dispute it and he didn't respond to any emails asking for refunds - you had to go through a paypal dispute, but then he was very quick to issue it.
All that shadiness aside, if you send it for goods/services, I think you're fine trying.
Click to expand...
Click to collapse
Interesting. It's cool to see consumer safeguards working as they're intended--if he's not giving out any refunds for "gift" payments he's not interested in the ethics, just his standing with PayPal. Love it when these systems work the way they should.
I bought my X online through swappa; the guy sent it in the original box... just looked at the sticker, and nope, looks like august of 2013. Looks like I'm still out of luck. :/

I have a 2013-purchased Moto X and sent over the $45 (prior to seeing the messages above) as a Goods/Service at 11am EST. I will update this thread with any messages I receive. Fingers crossed! I'd love to know what is going on behind-the-scenes with where this database is coming from, why would 2014 work but not 2013, etc.

DogzOfWar said:
I have a 2013-purchased Moto X and sent over the $45 (prior to seeing the messages above) as a Goods/Service at 11am EST. I will update this thread with any messages I receive. Fingers crossed! I'd love to know what is going on behind-the-scenes with where this database is coming from, why would 2014 work but not 2013, etc.
Click to expand...
Click to collapse
please do. i'm waiting for some feedback before i request a refund, even it if may be hopeless for us.

I, unfortunately, paid as a gift. I have a 2014 so maybe I'll get lucky. I'll post my results.

[Q] I got a 50$ N6 but need advise

Ok, So, I found this girl on my local face book and she sold me a Nexus 6 that has a shattered screen for 50$ I couldn't pass up the deal and I did contact Motorola who said that they would replace the screen for 175$ So, I am getting a great deal. The kicker is that I have no clue if it is reported stolen or what. She let me come to her house and assured me it wasn't and that she just didn't have the money to pay the 175$ for the insurance. Anyways, what do you guys think? should I send it in to Motorola? Can they keep the phone if there is something shady going on with it? It is from T Mobile from what she said. But I didn't get anything but the phone. I do have some sign of life. I just plugged it in and a green light came on up top but I have no screen action. The screen is shattered but the rest of it is in excellent condition.
As of now I have the One Plus One and I am debating on which phone is the keeper if everything does work out with it. Is there anyone else coming from the OPO who has an opinion of the 2 phones?
Any advise on my situation is highly appreciated!

Motorola won't keep it, they're not the mobile phone police.
With that said, who is this idiot girl? Why on earth would she sell a $650 phone, even with a crack screen for $50?

That's sounds shady if you ask me. Check the IMEI online and see if it might be black listed. If nothing cones out its at least worth fixing because that's a steal.
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Also T-Mobile will black list phones if they aren't gift l bought out right and the account holder doesn't pay for it.

Even with a crack screen and bad IMEI number it's still worth more then the $50 he paid for it.

Pilz said:
That's sounds shady if you ask me. Check the IMEI online and see if it might be black listed. If nothing cones out its at least worth fixing because that's a steal.
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Also T-Mobile will black list phones if they aren't gift l bought out right and the account holder doesn't pay for it.
Click to expand...
Click to collapse
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.

rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
I just ran through a teardown of the N6, and it doesn't appear as if there are any stickers on the inside that would list the IMEI on the inside of the device. It would seem that the only way to know for sure would be to take the gamble on having the screen fixed.

Personally I'd get it repaired and take the gamble. It is very suspicious that she didn't give you the included box, if she did buy it what good would she have by keeping the box?
$50 is not that bad and the repair cost isn't too bad either. Take the gamble and see what happens.
Sent from my Nexus 6 using Tapatalk

rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
Repair it because its worth the risk. Worst case she senario you will need a new imei but we aren't allow to discuss pushing new imei numbers to black listed phones on XDA but a quick google search could help you should you need it.

What's her Facebook? I'll help you check it out.
Sent from my Nexus 6 using Tapatalk

SilentO said:
What's her Facebook? I'll help you check it out.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
That doesn't even seem relevant....

rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
Andowsdan said:
I just ran through a teardown of the N6, and it doesn't appear as if there are any stickers on the inside that would list the IMEI on the inside of the device. It would seem that the only way to know for sure would be to take the gamble on having the screen fixed.
Click to expand...
Click to collapse
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en

PaisanNYC said:
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en
Click to expand...
Click to collapse
Son of a gun. I didn't even think of that. Only phone I've ever seen it there on before was the iPhone 4/4s. Well, that should solve OP's issue.

rayandreas said:
I don't know why she would do it but I do know a good deal when I see it. LOL! The digitizer isn't working so there is no way for me to get an IMEI # unless I open the back? I hate to invest in the new screen and it be blacklisted. Does anyone know if the IMEI # is located in the device if I took the back cover off? I don't know of another way to check unless I go ahead and fork over the $ for the new screen.
Click to expand...
Click to collapse
I believe you can find the IMEI on the SIM card tray. She should have provided the payment receipt so you could prove it wasn't stolen.

PaisanNYC said:
Grab a magnifying glass, and look at the sim card tray.
https://support.google.com/googleplay/answer/3333000?hl=en
Click to expand...
Click to collapse
This, then go to http://swappa.com/esn and check the IMEI.

Well, Great news so far. I checked the IMEI # from the tray and it came back legit. So, I am winning so far! Thanks for all of the advise from everyone.
Now, I need to decide if I want to keep the Nexus over my OPO. I love my OPO but have been having an itchy finger to get the N6...We shall see!
Thanks again everyone!

DUDE!!! I have to share this...I called Motorola and told them that I got the phone from someone who didn't want to pay the insurance to fix it. They ran the IMEI # and I pre paid 175$ on a credit card and they sent me a new nexus 6 in the box with everything! Unopened!!! All I have to do is send the old phone back within a few days and I have just gotten a new N6 for 225$!!!Ya baby!!!
I couldn't honestly decide on what phone to keep between the Oneplus one and the N6 so I posted both on Craigslist and I said the first one that sold is the one I will get rid of and keep the other. Within 15 minutes of my post someone bought my One plus 1. So, fate has it that I have an N6! Now time to get this puppy flashed and dialed in. Thanks again !

rayandreas said:
DUDE!!! I have to share this...I called Motorola and told them that I got the phone from someone who didn't want to pay the insurance to fix it. They ran the IMEI # and I pre paid 175$ on a credit card and they sent me a new nexus 6 in the box with everything! Unopened!!! All I have to do is send the old phone back within a few days and I have just gotten a new N6 for 225$!!!Ya baby!!!
I couldn't honestly decide on what phone to keep between the Oneplus one and the N6 so I posted both on Craigslist and I said the first one that sold is the one I will get rid of and keep the other. Within 15 minutes of my post someone bought my One plus 1. So, fate has it that I have an N6! Now time to get this puppy flashed and dialed in. Thanks again !
Click to expand...
Click to collapse
I came from a OnePlus One, you won't regret it. Yeah the N6 is more wide but you'll get used to it, once you use the N6 you'll wonder why every other phone wasn't wide to begin with. OnePlus One does have better battery life but thats not to say that the N6 can't survive a full day without charging.
But congratulations, nice to see Motorola's customer service is quite nice.

zephiK said:
I came from a OnePlus One, you won't regret it. Yeah the N6 is more wide but you'll get used to it, once you use the N6 you'll wonder why every other phone wasn't wide to begin with. OnePlus One does have better battery life but thats not to say that the N6 can't survive a full day without charging.
But congratulations, nice to see Motorola's customer service is quite nice.
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Yes sir! I remember you! You helped me in the very beginning when I first got my opo. I was stuck and you helped pull me out of a bind. Good man, good man.
Well, I am loving the N6 so far. I have had the N5 so this is going to be fun. Time to start digging in and seeing what this puppy can do.

I had the OnePlus One and loved it but the N6 is better
rayandreas said:
Ok, So, I found this girl on my local face book and she sold me a Nexus 6 that has a shattered screen for 50$ I couldn't pass up the deal and I did contact Motorola who said that they would replace the screen for 175$ So, I am getting a great deal. The kicker is that I have no clue if it is reported stolen or what. She let me come to her house and assured me it wasn't and that she just didn't have the money to pay the 175$ for the insurance. Anyways, what do you guys think? should I send it in to Motorola? Can they keep the phone if there is something shady going on with it? It is from T Mobile from what she said. But I didn't get anything but the phone. I do have some sign of life. I just plugged it in and a green light came on up top but I have no screen action. The screen is shattered but the rest of it is in excellent condition.
As of now I have the One Plus One and I am debating on which phone is the keeper if everything does work out with it. Is there anyone else coming from the OPO who has an opinion of the 2 phones?
Any advise on my situation is highly appreciated!
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My N6 is rooted and I'm running the Franco kernel for better battery life but once it's replaced the 4K AMOLED screen alone is a big difference.

rayandreas said:
Yes sir! I remember you! You helped me in the very beginning when I first got my opo. I was stuck and you helped pull me out of a bind. Good man, good man.
Well, I am loving the N6 so far. I have had the N5 so this is going to be fun. Time to start digging in and seeing what this puppy can do.
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Yeah your name sounds pretty familiar. I missed the Nexus community and it felt more true to "AOSP" as OPO ROMs/kernels heavily relied upon CM as they had a number of device specific code/commits.
I'm glad you're enjoying the device, a lot of N5 -> OPO -> N6 converts. I probably will skip on the OnePlus Two (or whatever its called).
I made my own custom ROM if you wanted to give it a try, if not then no bad feelings

[Q] Return/Warranty

So I must of sat on my Moro X as when I took it out of my pocket the screen had a medium sized crack in it. I've been doing a bit if research and the 1st Gen had an offer where Motorola would repair the display free if charge once, is this still a thing? By the way I got my device at Christmas if there is any other alternative warranty options I don't know about. Thanks in advance.

Karim.younus said:
So I must of sat on my Moro X as when I took it out of my pocket the screen had a medium sized crack in it. I've been doing a bit if research and the 1st Gen had an offer where Motorola would repair the display free if charge once, is this still a thing? By the way I got my device at Christmas if there is any other alternative warranty options I don't know about. Thanks in advance.
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I'd call and tell them that you sat down with your phone in your pocket and it broke....and then proceed to ASK if you can get a replacement due to a defective phone. Don't be too terribly surprised if you have to go through a few ranks to get work done. All in all I've had great success with motorola support. With that being said I have had to go above and beyond the general techs that answer the phone and talk to some higher up's. Go over to the motorola owners forum and make a thread on it. Get either Wendy or matt to help you out.

Karim.younus said:
So I must of sat on my Moro X as when I took it out of my pocket the screen had a medium sized crack in it. I've been doing a bit if research and the 1st Gen had an offer where Motorola would repair the display free if charge once, is this still a thing? By the way I got my device at Christmas if there is any other alternative warranty options I don't know about. Thanks in advance.
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call white glove 800-653-7185

So I called them up and because I bought the device of the Motorola website and that it is customised they will give me a whole new device completely free!

Nice. I honestly believe that motorola in general wants to keep their customers happy. You do see these horror stories that pop up. but then again when you get your way you generally don't post a ***** in a forum. Glad it worked out well for you.

How easy is the moto care process?

I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.

Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......

^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:

Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app

02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
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so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.

02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
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Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.

biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
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Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.

02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
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Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.

My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.

nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
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Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care

biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.