[Q] Moto Voice acting up or the phone? - X 2014 Q&A, Help & Troubleshooting

the phone constantly get battery drain from moto voice and is it normal or?
I keep looking at others posting battery and never seen anyone having issue with the moto voice going anywhere nearby the radar for the battery drain.
I have noticed that google now picks up all the voice recognition over the moto voice, moto voice being very slow to have respond on page(just beep but the screen just turned like 10seconds delay) but i have seen others reporting the similar story so I guess it's just app bugs for now.
Or is my unit seems to be faulty and having issue?

Clear cache and data for moto voice and redo the setup for it, see if that clears it up

sthpaw01 said:
Clear cache and data for moto voice and redo the setup for it, see if that clears it up
Click to expand...
Click to collapse
tried clear cache/uninstall upates/disable then enable again and reboot but not much helps so far
I did contacted Moto a couple hours ago and they still yet to give me an answer(said they would call). The rep claimed it's not a known issue yet but another user in moto forum has similar issue

How did you contact them because I have the same problem I thought I had a defected phone so I brought it back to at&t and got another and now I have the same problem so it gotta be a bug in the moto voice software
Sent from my Nexus 5 using XDA Free mobile app

travblue said:
How did you contact them because I have the same problem I thought I had a defected phone so I brought it back to at&t and got another and now I have the same problem so it gotta be a bug in the moto voice software
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Go to motorola website and theres support and contact them. You can chat with them there
The moto forum said the team is looking into it and hopefully have answer by today. Hopefully theres good news by the end of the day

Okay thanks hopefully we know by today
Sent from my Nexus 5 using XDA Free mobile app

Went in for another couple days, seems the new patch on the 15th fixed the bug. No more lagging, app not responding or sending directly to google. Is everyone else the same?
I'm ready to buy the 2nd phone for my own use!

Related

3G drop.

My first full day at work today and my bionic kept dropping 3g service all day.
I came from the thunderbolt and never had that issue.
I hope this was just a fluke.
I've also had 3 calls go straight to Voice mail at home. My phone never rang.
I hope this isn't a habit. I've already sold my bolt.
Anyone have these issues?
If I have to take it back, I'm not sure what phone to go to.
I picked it up last Friday. Got a little time left.
Sent from my DROID BIONIC using XDA App
I've read a few are having 3G connectivity issues. Why not try another Bionic and see if it solves your issue? If not I would move to different phone then
Sorry I posted in the wrong section.
Please move to the general section.
I might take it back tomorrow. See how it acts.
Problem is, what phone to switch too if this one doesn't work out.
Sent from my DROID BIONIC using XDA App
Could be phone or service area or a combination of both im from chicago no issues here
Sent from my DROID BIONIC using xda premium
yohimbe35 said:
Sorry I posted in the wrong section.
Please move to the general section.
I might take it back tomorrow. See how it acts.
Problem is, what phone to switch too if this one doesn't work out.
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Wait a month and see what the HTC Vigor has in store. Droid HD might be on the horizon in time for the holiday season for big red? Or wait longer (who knows how long maybe even next year) for the Prime. Or wait till spring 2012 they'll be even faster phones out. round and round you go
Try disabling LTE. I had this issue, until I disabled LTE. What I am basically seeing, is that LTE is coming to my area, and something is getting picked up.
Or it is just 3G being a problem.
Settings -> Wireless & network settings -> Mobile networks -> Network Mode -> CDMA Only.
I had it set that way when it happened. I actually switched it back to see what would happen.
I'll see what happens tomorrow. I hope it was just a network issue for the day.
I can't be turning the phone on and off all day just to get 3g.
Sent from my DROID BIONIC using XDA App
Also, try a wipe before you do end up returning it. That resolved the same type of issue I had on my DX1.
Well it's happening again today. 3g drops and then I have to restart my phone.
How do you do a wipe?
I've already did a battery pull.
I switched to 3G only. Still drops.
Any ideas?
Sent from my DROID BIONIC using XDA App
I havnt lost 3g or 4g what i think you might be talking about is: 3g is dropping when the bionic is actually on a call. So no internet when your making a call. what Ive also noticed is that if I'm in a 4g area I will get a 4g connection when im on a call, But it goes in and out. I suspect on the update that comes out or a leak it will be fixed. I'm sure it will be fixed quick being its a major issue/problem. If you think back I bet you just got off a call when you noticed the 3g has dropped. I was on a call for a couple hours last night and my 3g wasnt coming back so i did a reboot and she came back. Small little issue that im sure will be fixed soon. Thats the only problem ive had with the phone, The Bionic is 5o times better the the Tbolt and thanx the cell gods im away from HTC Sense.
No, I wasn't on a call. I just turned it on and there was no 3G. Woke it from a sleep, not totally off.
Yesterday it happened 4 times.
Only once since 5AM today.
Maybe it's getting better.
Lol
Sent from my DROID BIONIC using XDA App
Which battery saver mode are you in? I've had some issues with anything but "performance" mode that might or might not be directly correlated to my mobile connectivity issues. Check and see
I've been on performance since I got the phone.
Only one drop so far today.
I hope it continues to get better.
Sent from my DROID BIONIC using XDA App
abvthegod said:
I havnt lost 3g or 4g what i think you might be talking about is: 3g is dropping when the bionic is actually on a call. So no internet when your making a call. what Ive also noticed is that if I'm in a 4g area I will get a 4g connection when im on a call, But it goes in and out. I suspect on the update that comes out or a leak it will be fixed. I'm sure it will be fixed quick being its a major issue/problem. If you think back I bet you just got off a call when you noticed the 3g has dropped. I was on a call for a couple hours last night and my 3g wasnt coming back so i did a reboot and she came back. Small little issue that im sure will be fixed soon. Thats the only problem ive had with the phone, The Bionic is 5o times better the the Tbolt and thanx the cell gods im away from HTC Sense.
Click to expand...
Click to collapse
Correction - My friend just told me that Verizon does not have date on a call. Two things though, I could have sworn that I had data on a call with my Tbolt. Also If ur in a 4g area I noticed that you will get data its just will go off and on.
The thunderbolt is capable of simultaneous voice and data, even on 3G, but the bionic is not.
Sent from my DROID BIONIC using Tapatalk
I am also having this problem. If Motorola still used vanilla android this wouldn't be an issue. I hate when manufacturers feel it necessary to fix something that isn't broke. I am sad to see how many people are experiencing this problem because if it was isolated to my phone and a few others then a warranty replacement would do the trick. I now feel like I wasted 380 on phone and accessories. I placed a call to Verizon tech support and their as clueless as usual. I hope an update is released soon that fixes this issue (or a custom rom). I remain hopeful that we start seeing good things on our Motorola devices now that google owns moto.
NOTE: I wish people would start reading through existing threads before starting new ones. I started a thread to this effect back on day 3. Several others have started threads to this effect as well. I think there are now 4 or 5 on this very same subject.
Sent from my DROID BIONIC using xda premium
yutzyscott said:
I am also having this problem. If Motorola still used vanilla android this wouldn't be an issue. I hate when manufacturers feel it necessary to fix something that isn't broke. I am sad to see how many people are experiencing this problem because if it was isolated to my phone and a few others then a warranty replacement would do the trick. I now feel like I wasted 380 on phone and accessories. I placed a call to Verizon tech support and their as clueless as usual. I hope an update is released soon that fixes this issue (or a custom rom). I remain hopeful that we start seeing good things on our Motorola devices now that google owns moto.
NOTE: I wish people would start reading through existing threads before starting new ones. I started a thread to this effect back on day 3. Several others have started threads to this effect as well. I think there are now 4 or 5 on this very same subject.
Sent from my DROID BIONIC using xda premium
Click to expand...
Click to collapse
And I've read them all! Lol :-/
Sent from my DROID BIONIC using xda premium
yohimbe35 said:
My first full day at work today and my bionic kept dropping 3g service all day.
I came from the thunderbolt and never had that issue.
I hope this was just a fluke.
I've also had 3 calls go straight to Voice mail at home. My phone never rang.
I hope this isn't a habit. I've already sold my bolt.
Anyone have these issues?
If I have to take it back, I'm not sure what phone to go to.
I picked it up last Friday. Got a little time left.
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Hey I had a connection problem that seems to have been resolved by going to settings then battery, then change the powersave options to performance. See if it helps.
Sent from my DROID BIONIC using Tapatalk
also having data drop about 5 to 6 times a day
Agreed my 3G has dropped several times in a day will experiment once I get back into my regular area.
Right now I am in a rural town of Lovell Wyoming once I get to SLC I will try again.
Sent from my DROID BIONIC using xda premium

Voice cutting out on other end of call?

Is anyone experiencing this? A significant number of people over on the Android Central forum are experiencing their voices cutting out pretty frequently, especially when there's background noise. To clarify, the people on the other end of the line are saying that the person with Moto X's voice is intermittently dropping out.
Some are speculating that it's a problem with the noise cancelling software.
clankfu said:
Is anyone experiencing this? A significant number of people over on the Android Central forum are experiencing their voices cutting out pretty frequently, especially when there's background noise. To clarify, the people on the other end of the line are saying that the person with Moto X's voice is intermittently dropping out.
Some are speculating that it's a problem with the noise cancelling software.
Click to expand...
Click to collapse
Yep, same problem here... It's all over the Motorola forums too, but they're talking about the Verizon edition. I told them that it happened on Rogers phones too.
johnny grep said:
Yep, same problem here... It's all over the Motorola forums too, but they're talking about the Verizon edition. I told them that it happened on Rogers phones too.
Click to expand...
Click to collapse
That would suck. Mine's on the way but this would be a deal breaker for me if it's not fixed very soon.
clankfu said:
That would suck. Mine's on the way but this would be a deal breaker for me if it's not fixed very soon.
Click to expand...
Click to collapse
Well, I think it'll be fixed by software at some point, apparently the bug isn't being exhibited when using voip apps (Skype, csipsimple, etc)...
Not having any of those problems
Motorola is aware of the problem and working on a fix:
https://plus.google.com/104011926387527754068/posts/9bSuwT3YSqg
Kirk Stromberg 9:51 AM
Hey folks, we're adjusting echo cancellation parameters in the upcoming over-the-air (OTA) maintenance release. I am confirming that this should address the issues we're seeing here. Will post-back with confirmation shortly.
Click to expand...
Click to collapse
Confirmed. Def an issue for my. The pizza place hung up on me cause they couldn't understand me. 4 bars too
Allow me to be thanked. For cdma versions (VZ and rogers) go to phone then settings and disable voice privacy. First it's BS anyway since cdma to cell is digitized anyway with basic encryption. Second the 48key encryption method I think called is95 umm sucks! It's uses bandwidth on a network that has none and causes breakup and delay. It's an immediate night and day difference.
Sent from my XT1060 using XDA Premium 4 mobile app
Thank you for that tip. I was so frustrated with my phone cutting out on the other end I was ready to throw this one in the trash. I exchanged my phone once already because of the call quality and I was on the verge of making the switch to another phone altogether.
Since turning off privacy I no longer have the issue. Thank you!
Sent from my Nexus 10 using Tapatalk 2
Same here. I was so upset. My first cdma phone. Who knew
Sent from my XT1060 using XDA Premium 4 mobile app
jackdforme said:
Allow me to be thanked. For cdma versions (VZ and rogers) go to phone then settings and disable voice privacy. First it's BS anyway since cdma to cell is digitized anyway with basic encryption. Second the 48key encryption method I think called is95 umm sucks! It's uses bandwidth on a network that has none and causes breakup and delay. It's an immediate night and day difference.
Sent from my XT1060 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am also having this issue, but I am unable to find this voice privacy settings? It must be right in front of me here?
Go to phone and see the dial pad. Bottom right is the three dot menu. Scroll down.
Sent from my XT1060 using XDA Premium 4 mobile app
jackdforme said:
Go to phone and see the dial pad. Bottom right is the three dot menu. Scroll down.
Sent from my XT1060 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Got it! Thanks!
omg yes,
I only spoke to 3 different people today, everyone of them at some point said they couldn't hear me. I love this phone, but this is seriously a major issue. Unfortunately i'm on at&t so i can't try the above fix
jackdforme said:
Allow me to be thanked. For cdma versions (VZ and rogers) go to phone then settings and disable voice privacy
Click to expand...
Click to collapse
I can't that in Phone Settings. I looked in settings and dialer settings.
jackdforme said:
Allow me to be thanked. For cdma versions (VZ and rogers) go to phone then settings and disable voice privacy. First it's BS anyway since cdma to cell is digitized anyway with basic encryption. Second the 48key encryption method I think called is95 umm sucks! It's uses bandwidth on a network that has none and causes breakup and delay. It's an immediate night and day difference.
Sent from my XT1060 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
YOU CAN PUT A PHOTO OF MENU and that I do not find it
pd: sorry my bad english
Look at the bottom
Sent from my XT1060 using XDA Premium 4 mobile app
mine is not equal
Enviado desde mi XT1058 usando Tapatalk 2
arabanoan said:
mine is not equal
Enviado desde mi XT1058 usando Tapatalk 2
Click to expand...
Click to collapse
It doesn't matter because this doesn't fix anything. I'm on Verizon and every phone call I have people complain. I can tell they can't hear me, because I'm asking questions and they just sit there silent. Its really annoying. Especially since I shelled out $705 for a Developer Edition and I can't even use it for its main function.
I really hope Verizon pushes out this update soon.
Mine still does it...
Hey everyone, I know it's been a year since this thread has abruptly stopped (to which I credit an OTA update that fixed the voice cutting in and out issue)...but...I just bought a moto x and my phone is doing it. I have the latest OTA software, stock everything, and I pretty much have to yell for my voice to get above the noise cancellation level to be heard on the other end of the phone call. Interestingly enough, if I speak directly into the mic on the backside of the phone, I come through loud and clear.
I've tried the "voice privacy" setting to no avail. I've tested all (three!) of the mics with the phone's built-in "CQATest" app and can confirm that all three are working. I've spoken with motorola support, cleared my cache, did a full factory reset, and still no dice. Can anyone help?? I hate to send this thing back because I'm almost certain that it's a software issue and not a hardware issue.
Thanks in advance, this is frustrating!! If I don't get replies then I'll start a new thread, seeing as this one is old.
[edit] update: I got a replacement phone and everything works fine. Turns out it was the hardware. I have a suspicion that the used phone I bought had its screen replaced, and it messed up the noise-cancelling features of the mics.

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!
I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
Click to expand...
Click to collapse
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
Click to expand...
Click to collapse
Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
Click to expand...
Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.
I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
Click to expand...
Click to collapse
Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app
Look on the positive side of things, 50% less battery drain due to screen usage...
I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...
Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
Click to expand...
Click to collapse
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Where do you see the Build date?
Sleeepy2 said:
Where do you see the Build date?
Click to expand...
Click to collapse
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Thanx :good:
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Can you post a picture of where? I don't see any dates listed on the box.
On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

Duplicate texts on T-Mobile?

Is anyone else experiencing this? Seems to be only when I'm on mobile and from T-Mobile users only.
Yeah, I am.. Its getting annoying now.. I thought it was because I side loaded the update but then today I flashed the whole system images and still.. I do want to try and call T-Mobile and restart the network for me. Maybe that will help..
Sent from my Nexus 6
I am having the same issues and I just got this 2 days ago and now. Some people not everyone is "double" texting me its very annoying. On 5.1 I might flash back to a previous rom if I have to. I know Sprint users were having this issues but it wasn't an issue until 5.1 at least I didn't have it long enough to notice.
Edit
I am getting doubles from Verizon and T-Mobile users.
Edit 2 7:55 EST
I called a T-Mobile rep not sure I can trust them as far as I can throw them. I was informed that it is a Network issue plaguing random people and multiple devices including iPhones as well. So we will see how true that hold going to download and reflash the 5.0.1 rom and see if it works.
Xaikar said:
I am having the same issues and I just got this 2 days ago and now. Some people not everyone is "double" texting me its very annoying. On 5.1 I might flash back to a previous rom if I have to. I know Sprint users were having this issues but it wasn't an issue until 5.1 at least I didn't have it long enough to notice.
Edit
I am getting doubles from Verizon and T-Mobile users.
Edit 2 7:55 EST
I called a T-Mobile rep not sure I can trust them as far as I can throw them. I was informed that it is a Network issue plaguing random people and multiple devices including iPhones as well. So we will see how true that hold going to download and reflash the 5.0.1 rom and see if it works.
Click to expand...
Click to collapse
Did the T-Mobile rep say that we had to do anything or they would fix on the back end for everyone?
biggiestuff said:
Did the T-Mobile rep say that we had to do anything or they would fix on the back end for everyone?
Click to expand...
Click to collapse
There was nothing that we needed to do. Keep in mind it could have just been the same stuff we get fed to get us off the phone. So take it with a grain of salt. Phone is almost charged back up to 50% so I will flash 5.0.1 to see if thats the issue when its charged enough.
This is a random issue of T-Mobile. I've experienced it from time to time. Sometimes I get doubles, doesn't matter whom the carrier, or I'm told I'm sending doubles. Their customer service either plays dumb, or says to do random things that won't help the fix in any way.
Sent from my SM-P600 using XDA Premium HD app
siralsmooth said:
This is a random issue of T-Mobile. I've experienced it from time to time. Sometimes I get doubles, doesn't matter whom the carrier, or I'm told I'm sending doubles. Their customer service either plays dumb, or says to do random things that won't help the fix in any way.
Sent from my SM-P600 using XDA Premium HD app
Click to expand...
Click to collapse
Been with T-Mobile for over 2 Years, With my Nexus 4 5 and now 6 and am I not sure if its T-Mobile or my new Nexus 6 but on my other devices though multiple stock roms and custom roms I have never had the issue I am having today.
Thanks for creating this thread, I am also experiencing this on T-Mobile.
So update again. I know I am posting a lot sorry for that. So still on 5.1 no re-flashing yet and the duplicate texts seemed to have stopped.
Edit
Annnnnd its back fml
Thank you for the thread. Issue started right after I fastboot flashed 5.1. Tried clearing data on both Google messenger and Hangouts but issue persists. Very annoying. I'll keep trying stuff.
---------- Post added at 06:30 PM ---------- Previous post was at 06:29 PM ----------
And it is indeed from other T-Mobile users only
Flashed back to 5.0.1 Not sure if its a timing issue but no duplicates yet
Guys would you mind testing something for me?When I uncheck advanced LTE services in the cellular network services the issue seems to stop.
I am still on 5.0.1 with updated radio/bootloader and I m experiencing the same thing.
Test 1-5 are done without advanced LTE services
Test 6 and 9 with LTE advanced on
Has anyone tried 5.1 with the older radio? Maybe the new is causing an issue.
laureanop said:
Guys would you mind testing something for me?When I uncheck advanced LTE services in the cellular network services the issue seems to stop.
Click to expand...
Click to collapse
I unchecked Enhanced 4G LTE, and the duplicate SMS issue stops. Confirmed it via self-SMS and SMS between me and a friend who's running 5.1 on a Nexus 5.
Yeah the issue disappeared for me as well. I wonder if it's a Google mistake, or if we need additional files from T-Mobile.
Also getting duplicate texts here on T-Mobile. Does anyone know if restoring back to my stock backup would resolve? Or can I restore that, and then flash the old radio/bootloader?
Try it.. It wouldn't hurt
Sent from my Nexus 6
I'm getting duplicate texts too. Seems like they are only from people with iPhones.
Sent from my Nexus 6

MMS Issues

My wife and I have been having issues with group texting since we got these phones. What usually happens is she'll receive a MMS and it won't download. I'm coming from a Nexus 6 and she from an HTC One M8, but for some reason it's much worse on her phone than it is on mine. We activated the SIM card that came with the phone. We've tried all the obvious things: resetting APNs, clearing data on the messaging app, using a different app, trying with VoLTE on and off (which I heard worked with the Z3). There's been an open ticket with T-Mobile for two weeks which hasn't really gone anywhere. It seems to happen no matter who the group text originates from. We have both iPhones and Androids in the chat.
More details here: http://forums.androidcentral.com/showthread.php?t=538029
Sent from my LG-H811 using XDA Free mobile app
jaggrey said:
My wife and I have been having issues with group texting since we got these phones. What usually happens is she'll receive a MMS and it won't download. I'm coming from a Nexus 6 and she from an HTC One M8, but for some reason it's much worse on her phone than it is on mine. We activated the SIM card that came with the phone. We've tried all the obvious things: resetting APNs, clearing data on the messaging app, using a different app, trying with VoLTE on and off (which I heard worked with the Z3). There's been an open ticket with T-Mobile for two weeks which hasn't really gone anywhere. It seems to happen no matter who the group text originates from. We have both iPhones and Androids in the chat.
More details here: http://forums.androidcentral.com/showthread.php?t=538029
Sent from my LG-H811 using XDA Free mobile app
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I was having the same issues with group MMS on my G4. Girlfriend has a G4 as well and the same issues. I absolutely loved my G3 but the G4 has been one disappointment after another. I went and bought another S6 a couple days ago and the MMS issues are completely gone (had an S6E before the G4 without the issues also). I really want to like the G4 but until there's root at a minimum it's going to be sitting on my desk unused. It lags, the damn Hangouts has stopped message, the MMS issues, the lack of control over bluetooth messaging access (which was present in the G3 as well but fixed via xposed).
boosting1bar said:
I was having the same issues with group MMS on my G4. Girlfriend has a G4 as well and the same issues. I absolutely loved my G3 but the G4 has been one disappointment after another. I went and bought another S6 a couple days ago and the MMS issues are completely gone (had an S6E before the G4 without the issues also). I really want to like the G4 but until there's root at a minimum it's going to be sitting on my desk unused. It lags, the damn Hangouts has stopped message, the MMS issues, the lack of control over bluetooth messaging access (which was present in the G3 as well but fixed via xposed).
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I'm really trying to hang on and hope that they fix it. And the screen issue. I'm starting to get tempted to switch back to my Nexus and maybe get my wife an S6 also.
Sent from my LG-H811 using XDA Free mobile app
Well an update... T-Mobile replaced the phone. It's been less than a day but the new one is fine so far. It might be an LG thing though... We found out someone else in our group chat was having the same issues. She's on an LG G4 Stylo.
Sent from my LG-H811 using XDA Free mobile app
jaggrey said:
Well an update... T-Mobile replaced the phone. It's been less than a day but the new one is fine so far. It might be an LG thing though... We found out someone else in our group chat was having the same issues. She's on an LG G4 Stylo.
Sent from my LG-H811 using XDA Free mobile app
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I hope that fixes it for you, my gf is still suffering from the same issue. Hopefully root will be available soon and I'll switch back to mine.
I'm having the same issue as well, this wasn't a problem on my HTC m8 so it must be a LG thing.
Ryslegit said:
I'm having the same issue as well, this wasn't a problem on my HTC m8 so it must be a LG thing.
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It may be. In which case who knows if it'll ever get fixed.
Sent from my LG-H811 using XDA Free mobile app
So it seems I have another MMS issue. Some of the messages I never receive. I don't know if that's a network issue or what, but my phone will show no indication of receiving a message but looking at my wife's phone I'll see that there is a new message.
Sent from my LG-H811 using XDA Free mobile app
jaggrey said:
So it seems I have another MMS issue. Some of the messages I never receive. I don't know if that's a network issue or what, but my phone will show no indication of receiving a message but looking at my wife's phone I'll see that there is a new message.
Sent from my LG-H811 using XDA Free mobile app
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Yeah I was having that issue as well. Since I've moved back to my S6 and my girlfriend has stuck with the G4 I've tested that a lot along with comparing a couple group MMS that we're both in and it's quite frequent that she not only gets the unable to download error but messages don't even come through at all. I've turned off wifi calling on her phone for days at a time to see if that sorts it out but it doesn't. Tried adding an APN with 80 as the MMS port as well which used to solve a lot of MMS issues on TMo but that didn't do any good either. I haven't gotten rid of my G4 yet but the case against it is building :/
boosting1bar said:
Yeah I was having that issue as well. Since I've moved back to my S6 and my girlfriend has stuck with the G4 I've tested that a lot along with comparing a couple group MMS that we're both in and it's quite frequent that she not only gets the unable to download error but messages don't even come through at all. I've turned off wifi calling on her phone for days at a time to see if that sorts it out but it doesn't. Tried adding an APN with 80 as the MMS port as well which used to solve a lot of MMS issues on TMo but that didn't do any good either. I haven't gotten rid of my G4 yet but the case against it is building :/
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Yea I just tried the port 80 trick along with flipping it to IPv4/IPv6 to see if it makes any difference. I really want to like this phone but stuff like this is getting old. I'm also tired of being on the phone with T-Mobile Tech support... Lol. My wife's replacement G4 seems to be doing better in this regard but I don't know if the issues are going to come back.
Sent from my LG-H811 using XDA Free mobile app
Same issues here. I had the same exact issue with my G3 which is part of the reason I upgraded to the G4. Oh well.
T-Mobile seems to be stumped. Clicking the retry button never does anything.
I did a factory reset and so far I have now been getting all the messages in my group chat. Hopefully it stays like this!
My wife's phone is getting the retry download thing again. It was good while it lasted.... All 36 hours of it. Meanwhile, tmobile is sending me another phone, but I'm not optimistic.
Sent from my LG-H811 using XDA Free mobile app
jaggrey said:
My wife's phone is getting the retry download thing again. It was good while it lasted.... All 36 hours of it. Meanwhile, tmobile is sending me another phone, but I'm not optimistic.
Sent from my LG-H811 using XDA Free mobile app
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It's almost like it's a rot issue of some sort. When I switched back to my S6 I factory wiped my G4 and was ready to sell it I was so annoyed but I decided to just hang out to it a little bit longer. Earlier this week I loaded it up and used it for a day or so and everything was working okay and then sure enough about 2 days in all the same old bugs started again. Definitely consistent across our devices it seems.
I've been having this problem with for a while. I think it's a T-Mobile thing. I had this problem with my Nexus 5, S5 and now my G4. It seems to only happen with Group Messaging for me on all 3 phones.
GripR said:
I've been having this problem with for a while. I think it's a T-Mobile thing. I had this problem with my Nexus 5, S5 and now my G4. It seems to only happen with Group Messaging for me on all 3 phones.
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What's funny is one of the techs I've spoken with at tmobile mentioned that, off the record. He said there was some system update they did some time ago and ever since then they've had more calls about SMS and MMS issues. I really don't remember having the issue as much when I had the Nexus 6 or the One M8 but I don't think I was group texting quite as much. Since tmobile is sending out a replacement I'll probably switch to it. I guess I'll stop sweating it so much... Just annoying.
Sent from my LG-H811 using XDA Free mobile app
GripR said:
I've been having this problem with for a while. I think it's a T-Mobile thing. I had this problem with my Nexus 5, S5 and now my G4. It seems to only happen with Group Messaging for me on all 3 phones.
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That's strange I've never had this issue with any of my other phone on TMo including the S6 I'm using now. Hopefully it gets sorted in one fashion or another soon.
I had 3 this weekend from three different people - all had iPhones. One was on at&t, one was on Verizon, and I'm finding out the carrier for the third right now.
And all of the groups were three people - 2 iPhones and my G4.
I've been suffering this issue on my AT&T G4 on multiple occasions. Doesn't appear to be carrier related, unfortunately.
Does anyone have a new updated solution for this? My SO has a tmobile g4 and SMS/MMS is worthless at work. No signal (or other networks), great wifi signal but message just say sending and failed.. Wifi in of it self works fine to surf.
I have a similar problem on my note 4, but it is much less frequent.
Thanks!

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