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Just got my One back from repair.

So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Who did the fix.
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msimindlessmsi2 said:
So I just got my phone back from repair for a broken screen. The repair totaled 189.99. I was however quite surprised that they seemed to replace the entire outer body of the phone. The back was scratched and the speaker bezels had a few nicks in them. All was replaced and my phone now actually has the magical zero gap shiz they talk about. I know its still my phone cause the serial is the same and it came back with ViperRom still on it. Just wanted to share my experience.
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Just wonder if they put a new shell on it because they messed it up taking the old one off? Good deal though, you got your screen fixed and new shell.

Konfuzion said:
Who did the fix.
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Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.

I sent my phone to Houston, TX and it came back with scratches on the back and a bad power button. The gap was worsened.
Still my phone, probably a new back though.

theotrman said:
Yes, I'd be curious of which facility was it sent to, also?
And may I ask the OP, did you send it from somewhere in the US?
Sent from my (M7WLS) HTC ONE.
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Konfuzion said:
Who did the fix.
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My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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msimindlessmsi2 said:
My device was also shipped to Houston, which was funny because I live in Houston. This is who did the repair www.pcs-cts.com/.
Oh and this is quite interesting http://www.myfoxhouston.com/story/22240202/workers-demands-as-sw-houston-protest
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Well, now I know who not to use if my phone needs repair. Thanks for the link.
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AaronM7 said:
Well, now I know who not to use if my phone needs repair. Thanks for the link.
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True except that is where HTC had me send it.
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Sprint tech dicking me around

Brought my phone in for the dreaded purple hue in low light camera situations. Left it there and went to do some errands while they inspected it. Long story short I go back and he claims that corrosion in the headphone jack caused it. Then says he fixed it by blowing air in there and factory resetting it (I had run the ruu prior to bringing it in.) I grab the phone and go into camera and hold my hand up to the lens and bam still there. He then says "oh. That was the problem with the camera?" To which I responded with yes. And confirms that his claim of supposed corrosion is not the cause.
My question is this: did this tech flag the phone as internally damaged on my account and now I'm f'd and have to pay deductible for an obvious warranty issue or should I definitely take it to a different store?
Thanks

He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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He could not have used eticket if it had corrosion. If it had corrosion, he would have told you to go through asurion because of water damage. He probably didn't even put a ticket through. Call CS and see if there's any notes.
via sexy phONE.

tsdeaton said:
He could have flagged it but the flag is only good for 30 days if he did flag it. The system they use is called eticket. Without know the ticket number it would be very difficult for us to look past 30 days. So if you want it replaced them have the same store do it since they know what they did. If you don't want to deal with their dumbasses again then wait 30 days and go to another store. If you are still having issues then don't go to corporate stores. From my experience your chances of getting a complete **** are a lot higher at corporate locations.
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Went to a different store today after work. Replaced phone. Same issue on new one so they are ordering another. Crossing fingers that one is good. They told me its software. Yeah OK.

I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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The red display model at my local store did not have this problem. It was .2 version of software though.
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akrod2as said:
The red display model at my local store did not have this problem. It was .2 version of software though.
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Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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Dang, you're One unlucky person. Pun intended. In all seriousness the tint on my HTC One is only around the edges. When it is practically pitch black it will cover the whole screen. So, there re some good ones out there.

tsdeaton said:
Haha interesting. I have the red model but haven't tested out the cam yet. Just traded it in the other day so it would match the HTC flip cover. I don't have the purple/blue effect anymore wow this is the first I've seen
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How did you go about trading it in?

When the red one came out HTC championship website was giving them away for people that wanted to trade in their current phone. My coworker had a gs3. They gave full trade value. She didn't want the red one but got it for me. I gave her my black One.
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tsdeaton said:
I've gone through 7 HTC ones. And every single one of them had the camera blue/purple tent during low light situations. I just deal with it. I dont think I've ever seen a one not give that effect..
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My first One didn't have the tint, but something got behind the lens and ruined every picture. It took Sprint 6 hours to determine that it in fact wasn't a scratch on the lens. My refurbished One has the tint but I don't really give a ****. Low light pictures on a smartphone typically ain't gonna be good anyway.

Well damn this thread is totally misleading based on the title ....geez ..
Haha Naw but yeah mine has that bloody low light issue but I made my peace ...if I can put up with the first evo camera ,I can put up with this anyday ..so ..bring it on HTC ..BRINGITON!!!
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HTC Butterlly S repair in the Uk??

I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
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Send it to HTC for repairs
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They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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Wow!
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
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wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.

daorderdillon said:
Wow!
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Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
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Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
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Anyone with a half sunken power button?

Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
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The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.

Prophet16 said:
The earlier factory batches of the HTC One have a lot of hardware faults and build issues, I recommend getting your phone replaced if under warranty. Build defects are good reasons to get a warranty replacement. I've replaced my One twice so far due to defects and I finally got a perfect device.
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And I have to deal directly with HTC right ?
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juanshop said:
And I have to deal directly with HTC right ?
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Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.

Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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Gonna try with tmobile. Well see. Appreciate it!
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juanshop said:
Gonna try with tmobile. Well see. Appreciate it!
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T-Mobile does send refurbished devices.
It might take some convincing
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Prophet16 said:
Depends on your carrier. I went to AT&T for a replacement and they did it fine without any issues.
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how long after you bought your phone you did the exchange at the store?

juanshop said:
how long after you bought your phone you did the exchange at the store?
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I got the phone in March last year and I got it replaced last time this month.

juanshop said:
Does anyone has had this problem? Do any of you guys know if HTC covers it under warranty ?
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Had this problem too.. got a replacement...
here is another guy with the same problem:
http://forum.xda-developers.com/showthread.php?t=2538252&page=3

Comers does a clicking sound when I enter snapchat

I'm currently on sense 6, this has been happening since I was on sense 5.5 but idk maybe hardware issue
Camera** in title..
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BigJoey010 said:
I'm currently on sense 6, this has been happening since I was on sense 5.5 but idk maybe hardware issue
Camera** in title..
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No it's completely normal it is just the camera switching its lens on in order to take a picture.
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ANDR01DN00B said:
No it's completely normal it is just the camera switching its lens on in order to take a picture.
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Oh ok thanks, was just worrying because not only it does that noise but is extremely purple when not under sunlight
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BigJoey010 said:
Oh ok thanks, was just worrying because not only it does that noise but is extremely purple when not under sunlight
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The purple camera thing is due to the phone being hot.. the Older HTC one's had improper heat shielding that wasn't sufficient enough to cool the camera. Send your device to HTC they'll fix it for free. atleast they did for me

markdapimp said:
The purple camera thing is due to the phone being hot.. the Older HTC one's had improper heat shielding that wasn't sufficient enough to cool the camera. Send your device to HTC they'll fix it for free. atleast they did for me
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Well I've made way too many changes man, I really can't be bothered going back to s-on, restoring firmware, going back to stock Rom and all that stuff.. and it's pretty hard living without my phone lol, because I have to send it back to vodafone.. and they'll take ages to fix it, but probably when I start exams I'll send it
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