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Motorola Questions

How is the RMA process for Motorola? Is it pretty much hassle free like Google Play?

I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.

Pilz said:
I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.
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+1

2swizzle said:
+1
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I just called Motorola, 5minjtes later they said they are overnighting me a new phone with a return label no problem! I'm glad they have good customer service for issues like I had.

Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT

chemguru said:
Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT
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I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.

Pilz said:
I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.
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Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.

chemguru said:
Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.
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I know people I don't care honestly as long as its 64gb. I love my Nexus

For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I didn't have to pay anything they send you a label so you can send the old one back. I don't know if its new or not because I get mine tomorrow via FedEx,however I would assume it's refurbished unless they don't have any refurbished ones yet then it will likely be new. Either way not worried because they sent it out fast, free, and it was easy to get replaced. I also have moto care should I actually break my phone accidentally which seems to be a good idea considering it's size. I'll report back tomorrow when my phone arrives, hopefully in the morning because you need to sign for it in person.

Mine was brand new.

They sent me a brand new phone sealed in the box

is it standard practice to put a hold on your credit card?

2swizzle said:
is it standard practice to put a hold on your credit card?
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They didn't do anything that I noticed.

2swizzle said:
is it standard practice to put a hold on your credit card?
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yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.

knitler said:
yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.
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They didn't put a hold on my CC, I double checked.

I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I had to pay $175, but that is because I broke my own screen...
As for the device, it was brand new, but I wouldn't expect that to last long as they start refurbing the returns.

Pilz said:
I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6
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I am sorry but what is the difference between the two models?

Pecata said:
I am sorry but what is the difference between the two models?
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Cloud White and Midnight Blue

Fake original plastic screen on this galaxy note 4 SM-n910t T-mobile version?

This is a picture of the phone. I have never seen this original screen protector on this phone before. Usually its the one with the white pen pointing straight upward. Can anyone tell me if this is real?

bluenumber6 said:
This is a picture of the phone. I have never seen this original screen protector on this phone before. Usually its the one with the white pen pointing straight upward. Can anyone tell me if this is real?
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I just checked out a video and it seems like this front original sticker is the exact same sticker used for the galaxy note 3 but they replaced the 3 with a 4 for this one. Its fake! There is a video of a guy unboxing a known galaxy note 4 clone and it has this exact same sticker.

bluenumber6 said:
This is a picture of the phone. I have never seen this original screen protector on this phone before. Usually its the one with the white pen pointing straight upward. Can anyone tell me if this is real?
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If you look closely, the ambient light and proximity sensors are a bit under the front speaker, while an original note has its sensors a bit over it. So it's a replica.

bluenumber6 said:
This is a picture of the phone. I have never seen this original screen protector on this phone before. Usually its the one with the white pen pointing straight upward. Can anyone tell me if this is real?
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Best bet would be call Samsung. The made it in 2 different plants and are packaged different. Even different boxes
BAD ASS NOTE 4 + BAD ASS GEAR S

Looks very fishy to me.
Where do you get this phone from?

Any pictures of the actually phone? Been seeing some Note 3 stuffed into note 4 boxes.
Sent from my SM-N910T using XDA Free mobile app

Temetka said:
Looks very fishy to me.
Where do you get this phone from?
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It was a craigslist deal. Now I haven't actually bought it yet. I decided not to. Its too risky. Thanks for your reply

I recommend to download and leave the apk on a removable media so you can test if original or fake https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using Tapatalk

Try the following Youtube links for spotting fake note 4's. Very helpful.
https://www.youtube.com/watch?v=f5wctoqYkpk
https://www.youtube.com/watch?v=SF_BKj3unmg

Meet up at a T-Mobile store; or buy direct from a reliable source. I really hate the "opportunist" ways of some people in society.
I used Craigslist to buy/sell my devices all the time up until say two years ago.
So sad people always trying to get over. It's not worth it to get ripped off anymore people are so evil and try to insult your intelligence.
Sent from my: SM-N910T / SQC100-4 with Tapatalk : PIN 2BFBBCE3: T-Mobile 4G LTE

Someone with the phone please try this.

Hey guys-
I have the galaxy s6 and I have a weird problem which I think may or may not be burn in. Someone please take the phone outside and try this:
1. Put phone under as much sunlight as possible
2. Open display to white screen.
3. Now look at the borders of the display(about 1 inch from top and bottom and 1/4 inch from left and right side.
Do you see a grey color line bordering that chunk of the display?
I am thinking of contacting t-mobile but my gut tells me this is in the design of the display assembly. Please let me know. Thanks in advance guys.

I see exactly what you're saying but it doesn't look to me like a factory defect

laureanop said:
I see exactly what you're saying but it doesn't look to me like a factory defect
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You see the greyish lined box? It is quite annoying once you see it.

Yeah I do but it doesn't really bother me

I see. It definitely bothers me when I see it. That is just me though. T-mobile says that it is a defect in my phone and not normal though. Looks like that is not the case.

parsa5 said:
I see. It definitely bothers me when I see it. That is just me though. T-mobile says that it is a defect in my phone and not normal though. Looks like that is not the case.
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explain one more time? did Tmob. tell you to return it?

FIREONHIGH said:
explain one more time? did Tmob. tell you to return it?
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Yes, they said it is a defect in my unit but the reality is that it is present on all units. Take a look on yours for yourself. Quite annoying once you see it.

parsa5 said:
Yes, they said it is a defect in my unit but the reality is that it is present on all units. Take a look on yours for yourself. Quite annoying once you see it.
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wtf? i hope mine is ok, should have in hand by tues,wends, ,, post pics please? late aprilfools joke?lol.. i calling them in the am,, get some pics. for us.!!!

FIREONHIGH said:
wtf? i hope mine is ok, should have in hand by tues,wends, ,, post pics please? late aprilfools joke?lol.. i calling them in the am,, get some pics. for us.!!!
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I will certainly try tomorrow. It does seem like it will be an issue on all models based on what the other Xda user said and confirmed the same thing I have seen.

ATT S6 edge screen is scratched/swirled out of the box.

edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa

Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
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Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app

I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.

yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
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Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.

Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.

gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
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http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.

Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app

Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
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It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.

Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.

ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
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I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.

In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.

ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
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Yeah, talking with AT&T support now.

Is anyone getting Edge's that aren't scratched?

My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.

fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.

I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.

yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
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How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.

fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
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I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.

yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
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So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.

Debrie in Note 9 camera?

1 month old... How da hell did this happen?

Shouldn't this be covered by warranty?
Device is sealed.. so if you didn't hit it.. no debris should be inside.
Unless you hit it..

If you didn't cause this to happen by dropping it or knocking something loose inside, I would take it back to where you purchased it and insist on a replacement. talk about quality control -

its in mint condition. From day 1 in proper casing... not a micro scratch on it...

mocsab said:
If you didn't cause this to happen by dropping it or knocking something loose inside, I would take it back to where you purchased it and insist on a replacement. talk about quality control -
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they will probably dismantle it, and have it for a week, until cleaned... And from my experience, after that kinda work, phone ALWAYS looses its water resistance... fml... good thing it doesnt get in a way for photos... yet...

Waynder said:
its in mint condition. From day 1 in proper casing... not a micro scratch on it...
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That's what they all say.. joke.
I'd either live with it if it's not interfering with images or send it in for repair. Me, personally I'd rather not have my device torn open if possible.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
That's what they all say.. joke.
I'd either live with it if it's not interfering with images or send it in for repair. Me, personally I'd rather not have my device torn open if possible.
Sent from my SM-N960U1 using Tapatalk
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yeah... thats how its probably gonna be... im just wondering how did such a huge particle got in there, lol...

Limeybastard said:
That's what they all say.. joke.
I'd either live with it if it's not interfering with images or send it in for repair. Me, personally I'd rather not have my device torn open if possible.
Sent from my SM-N960U1 using Tapatalk
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I get that but when you pay 1k for a phone, you expect it to be in a little better condition than that.