Related
Even just to hold it lightly it turns the device off. Won't completely shut it down but it's weird. Probably go to vzw for a new one.
If I take it in will they replace it our will I have to wait for one from the warehouse?
Sent from my DROID BIONIC using XDA App
abuttino said:
Even just to hold it lightly it turns the device off. Won't completely shut it down but it's weird. Probably go to vzw for a new one.
If I take it in will they replace it our will I have to wait for one from the warehouse?
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Depends if they have an extra in stock in that store at the time.
If they do, they'll trade it for you right away.
If not they will ship you one.
Haha, you might have the pocket detection on. Just go to settings and turn it off. Problem solved.
Sent from my DROID BIONIC using XDA App
I had to exchange my Bionic (GPS location problem). I called the telephone support line midday. VZW Tech Support asked me a couple of questions and asked that I do not return the phone to the store. He said I would get a new phone by 3 pm the next day.
Doorbell rang at 2:45 pm; FedEx handed me a box. It was just the front of a new phone, 2 months newer per the manufacturing code. I transferred the SIM card and battery and back cover. It took me about 15 minutes total to switch and activate the phone with Google and redownload Market apps.
VZW includes a prepaid FedEx return label. I put the return back in the box, put the label on, and dropped the package into a local FedEx box the next morning. I received an SMS message from VZW 2 days later. I didn't bother tracking the number.
Could not be easier.
The caveat? If the phone isn't returned in 5 days your account will be charged. Two years ago that happened to me, but the FedEx tracking number quickly resolved the problem. Someone or somthing at the VZW warehouse didn't process the return properly.
Don't push the top of it.
ticrandall said:
Don't push the top of it.
Click to expand...
Click to collapse
One in every crowd. Honestly.....you beat me to it!
SaddleTramp said:
One in every crowd. Honestly.....you beat me to it!
Click to expand...
Click to collapse
I couldn't resist.
Didn't notice it until I turned up the brightness (I just bragged about having a flawless device less than a minute ago) and I noticed dark spots in the screen.
I'm going to call them up and see what they say. Sucks. It doesn't look like much, but it's very obvious when scrolling since it doesn't move with the rest of the screen. Only the circled area is affected. It looks like a dead pixel at first, but it's much bigger and has a "blur" around it.
Pics?
None here....
Sent from my Nexus 4 using Tapatalk 2
Nickel Dime Bay said:
Pics?
Click to expand...
Click to collapse
I'm on hold waiting for them to answer, I'll post a pic of it in a few minutes. It's right in the middle of the screen too.
added pic. It's much bigger than the picture lets on, and has a liquid looking blur around it.
No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).
dnlsmy said:
No black dots on mine. 16GB received today. Strangely enough, mine had no plastic covering on the bezel, while my friend's 8GB model did (4 small strips, one for each side).
Click to expand...
Click to collapse
Mine didn't have them either. I was wondering about that when I opened it.
I've been on hold for 30 minutes already.
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
Through lg?
Sent from my Nexus 4 using Tapatalk 2
immunityx said:
Through lg?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Through Google directly. They are handling the devices themselves for the time being. Not like with the SGN and Nexus 7 devices, where you had to go through Samsung or Asus directly.
Google is probably handling RMA's for now, but later on it will be handed over to LG With crappy support, and they will ask you to pay shipping.
I thought RMA's for Nexus devices were always done by Google?
Sent from my Nexus 4 using xda premium
My 16 gig had plastic strips all around the sides and top of the phone.
Sent from my Nexus 4 using xda premium
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.
Brac20 said:
The RMA process with Google is very good. I had to send two Nexus 7s back and it was an easy process. The only issue I had was that I didn't receive a TNT shipping label with my first replacement so I actually had 3 devices for 2 days while I waited for the shipping label.
Click to expand...
Click to collapse
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
i wouldn't go that far. If it has noticeable damage they will charge you for the device.
amdhunter said:
Damn. I got the shipping labels before I even hung up. He said it would take up to a day, and it had me slightly worried...lol At least I have a phone I can beat the hell up with no regrets. Only thing that sucks is that I need to leave the phone stock for now.
Click to expand...
Click to collapse
Exact opposite
You need to return it in "good" condition (scratches are fine, but no cracks). Software wise, mess with it all you want, then
Code:
fastboot -w update "Devices Image from Google"
fastboot oem lock
amdhunter said:
Got the RMA, I get to keep my phone until the new one arrives, so I am happy. Turnaround should be less than a week to receive the replacement. I wonder if it's going to be backordered...lol
Click to expand...
Click to collapse
I don't mean to be an ass but Google better get all those backordered phones out to us before sending out your (or anyone else's) RMA'd phones.
What about the much bigger blurry spot to the right of your circle? Closer to the right edge of the picture. That looks considerably worse to me.
-AngryHog™
Hope the dude with the spots who said he didn't notice until he turned the brightness up tried cleaning his screen...
sent via xda premium with nexus 7
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
Click to expand...
Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
How are you even spotting pixels, a magnifying glass? Lol
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
Click to expand...
Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
Click to expand...
Click to collapse
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
Click to expand...
Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.
Will the moto skip work with the Nexus 6 like it does for the moto x? Are there any other alternatives that also give you a secure unlock and are easy to carry (i.e. not a smart watch because I've had a few and I don't like them)
It supports both BT trusted device & NFC Unlock, but am not sure it'll work with the Skip as it is a read-only tag.
johnny grep said:
It supports both BT trusted device & NFC Unlock, but am not sure it'll work with the Skip as it is a read-only tag.
Click to expand...
Click to collapse
I'm used to the knock code on my G3 but I would prefer something easier than a pin or face unlock for the N6 because let's face it no one wants to unlock their phone if it's a hassle to do all day.
Get a Power Pack Micro or a Keylink (once Ma M releases it). Should fit the bill.
Motorola has a keychain that has 1 year battery life. Just release it. Here
Never lose your phone or keys again
Compatible
Motorola Keylink pairs with any Android or iOS smartphone using the Motorola Connect app.*
Key/phone finder
Make your phone ring anywhere up to 100 feet away.* Or use the app to see where your keys are on a map.
Skip your password
Keeps your Motorola or Droid smartphone unlocked when your keys are nearby—no need to enter a password.**
Splash-proof
Keylink can get a little wet
Battery that lasts
Full year of battery life using a replaceable standard coin cell battery***
I had to pick one up for my wife. she is always asking me were her phone is at.... and i figured i might as well get one for myself mainly for the Skip your password part.
Castanoff said:
Motorola has a keychain that has 1 year battery life. Just release it. Here
Never lose your phone or keys again
Compatible
Motorola Keylink pairs with any Android or iOS smartphone using the Motorola Connect app.*
Key/phone finder
Make your phone ring anywhere up to 100 feet away.* Or use the app to see where your keys are on a map.
Skip your password
Keeps your Motorola or Droid smartphone unlocked when your keys are nearby—no need to enter a password.**
Splash-proof
Keylink can get a little wet
Battery that lasts
Full year of battery life using a replaceable standard coin cell battery***
I had to pick one up for my wife. she is always asking me were her phone is at.... and i figured i might as well get one for myself mainly for the Skip your password part.
Click to expand...
Click to collapse
I noticed that and I'm buying one when its in stock. Also I bought a Skip and it DOES work.
Pilz said:
I noticed that and I'm buying one when its in stock. Also I bought a Skip and it DOES work.
Click to expand...
Click to collapse
It's in stock. I just purchased one literally minutes ago for $24.99 plus $5 shipping from Motorola
PaisanNYC said:
It's in stock. I just purchased one literally minutes ago for $24.99 plus $5 shipping from Motorola
Click to expand...
Click to collapse
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Pilz said:
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Click to expand...
Click to collapse
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
PaisanNYC said:
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
Click to expand...
Click to collapse
Never mind I misread it, that's what mine says too. Deliver by 11/28 so it should be here next week. I'm excited because I lose my keys all of the time.
Pilz said:
Never mind I misread it, that's what mine says too. Deliver by 11/28 so it should be here next week. I'm excited because I lose my keys all of the time.
Click to expand...
Click to collapse
LoL I am the opposite, my car key fob is always in my pocket, but i always put my Nexus 5 down somewhere and walk away. Now that the N6 is bigger, I would most likely be placing it on more tables and walking away forgetting!
PaisanNYC said:
LoL I am the opposite, my car key fob is always in my pocket, but i always put my Nexus 5 down somewhere and walk away. Now that the N6 is bigger, I would most likely be placing it on more tables and walking away forgetting!
Click to expand...
Click to collapse
Its hard to lose the Nexus 6. I don't know if you have yours yet, but trust me its big enough to not forget. I always know where it is because of its gigantic awesomeness. Its not really that big, but people keep asking me if its a tablet.
Pilz said:
Its hard to lose the Nexus 6. I don't know if you have yours yet, but trust me its big enough to not forget. I always know where it is because of its gigantic awesomeness. Its not really that big, but people keep asking me if its a tablet.
Click to expand...
Click to collapse
I have the phone, I am 6'6" tall with huge Hulk hands. I am having trouble using the power and volume buttons one handed lol I've already been placing the phone down around the house afraid i might break it. I am waiting for the $2 Moko case to show up for a little more protection than what the Spigen cases offer
I just ordered one since it was free due to motorola giving me a $25 credit for not shipping my phone on time.... Actually it was free shipping was $5.30
PaisanNYC said:
With standard delivery, Moto says mine should be delivered by 11/28, not shipped on 11/28. Im ok with waiting a week. heck, i waited 3 weeks for the phone lol
Click to expand...
Click to collapse
I am still waiting for my phone.... they said it wont be here till Dec 9th :crying:
PaisanNYC said:
I have the phone, I am 6'6" tall with huge Hulk hands. I am having trouble using the power and volume buttons one handed lol I've already been placing the phone down around the house afraid i might break it. I am waiting for the $2 Moko case to show up for a little more protection than what the Spigen cases offer
Click to expand...
Click to collapse
I know how you feel I have bigger hands as well. I really like my Spigen case, but I prefer TPU cases personally. I am still waiting a good one to out.
Pilz said:
Same here about 15 minutes ago. It ships 11/28 I was hoping it should ship sooner
Click to expand...
Click to collapse
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
PaisanNYC said:
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
Click to expand...
Click to collapse
I noticed that. I'm actually picking up at t mobile for my wife because she also wanted one.
PaisanNYC said:
Just a heads up, bud. Looks like mine might be shipping today, should have it by Wednesday
Click to expand...
Click to collapse
Here are my initial thoughts on it
http://forum.xda-developers.com/showthread.php?t=2949957
Pilz said:
Here are my initial thoughts on it
http://forum.xda-developers.com/showthread.php?t=2949957
Click to expand...
Click to collapse
That is pretty cool. I can't wait to get mine now
I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.
Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app
02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Click to expand...
Click to collapse
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
Click to expand...
Click to collapse
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
Click to expand...
Click to collapse
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
Click to expand...
Click to collapse
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
Click to expand...
Click to collapse
Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
Click to expand...
Click to collapse
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
Click to expand...
Click to collapse
I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.