Database Develop

HTC Touch Diamond 2 and Standby of Death SOD

Hi I've had my Touch Diamond 2 since Monday its now Friday and I had my first Standby of Death occur. When I came to the phone this morning and tried to turn it on nothing happened, the power button didn't bring it out of standby I had to take the back off and soft reset it.
In the 4 days since Monday I hadn't soft reset the device and I only installed qmail on the storage card and added a link to it in the start menu. I've been running with 3G enabled and the strange thing this morning was that the power had depleted much more then expected I figure that was becuase of 3G being enabled.
I had the Standby of Death SOD problem on the Tytn II when I first got it and very few other people expierienced the problem so they suggested my device was faulty - it wasn't.
After testing for a week or two I found out that a combination of making sure the owner identification screen was off at power on, disabling 3G and making sure no data connections were active in standby mode fixed the problem.
I never could say for sure which of these fixed the problem but I never had it again on the Tytn II, I've not been running the owner identifcation screen on the Touch Diamond 2 so I can only put it down to having 3G enabled. I have now disabled it and will test over the next week or two.

I have been having sods ever since i installed monster chinese i think
either that or some other program
but it goes like this
i turn on phone
if too many things go on at once (example would be me changing touchflo tabs)
then it just freezes
note that it only freezes when the icon in the top right isnt loaded yet (the taskmanager icon)
if that loaded properly my phone never freezes
if i wait a minute and its still not loaded, my phone is most likely already frozen and will need restarting..
weird huh

The Standby of Death occurs in standby only, the phone never freezes in normal use its just when it goes into standby and you try to power it on the next time you want to use it, it doesn't respond to the power button press and you can't get any response from it until a soft reset... its literally dead with the screen off.
I suppose you could have a similar thing happen if you load the wrong program but the SOD I'm talking about occurs with stock programs to the stock ROM to some people in weak 3G area's the apparent cure is to disable 3G by enabling GSM + AUTO only.

I had this SSOD this morning, phone did not respond to power button so i figured the battery was flat, but after removing the battery then booting the phone i had over 60% battery remaining.
Any leads on the cause of this, im running NRG 7/7/09 ROM and this is the 1st time its happened

Hi
Standby of deaths can be caused by a couple of things. One is bad or buggy drivers, although I think this is unlikely as the problem would be much more wide spread, unless the problem is with a particular ROM, maybe try a stock ROM to rule that out.
Another is badly behaving software. Software can program the phone to wake up over night to process certain tasks, if when the phone wakes the software causes the phone to crash, it will seem like it has died in standby.
A faulty memory chip or CPU can also be the cause. When the phone is in standby the RAM is still powered and refreshed but at a lower rate to conserve power, if the RAM has a fault, that is the time it is most likely to show up, and the memory can become corrupt and so the phone will die in standby.
The best bet is to try a stock ROM and install no additional software on it and see if it is okay, if it still crashes with s stock ROM then it is very likely to be a hardware fault.
Hope that helps.
Regards
Phil

My HTC Touch Diamond 2 has been fine since I switched to GSM only what does that tell you, also my HTC Tytn II was fine once I switched to GSM only.
It seems for me on both devices I would get the standby of death when 3G was enabled and as other people have 3G enabled and don't get the standby of death it would suggest its a problem which is only expierienced in some areas, areas which I have been in with both devices.
This doesn't mean you'll have the same problem on your network, I'm in Jersey FWIW which is not a mainland UK network.

its happened to me twice, going to update radio see if that helps. also how to enable or disable 3G in comm manager?
nevermind found it:
http://forum.xda-developers.com/attachment.php?attachmentid=187655&d=1242970786
edit: happened today with gsm on after making a call.

I can say for certain that it happens when 3G & GSM is enabled (the 3G symbol shows along top of screen most of the time), with GSM + AUTO only (Edge/GPRS) it never happens. I'm not sure if a radio update can fix it as the same thing used to happen on my Tytn II until I switched to GSM only.
There must be people who have 3G enabled like this who don't have the problem otherwise this issue would be posted about all the time. This means that is most probably a problem with the network rather then the phone. If it was faulty what are the chances of me having 2 phones with the same fault?
Its most annoying because when its in that frozen state you will miss calls, its a good thing that disabling 3G also increases battery life and that Edge isn't that much slower IME.

I keep (3G) data enabled full time and don't have the problem. I've haven't noticed any difference in battery life either. In fact, I disabled 2G some time ago because the phone kept trying to switch from 3G to 2G when the 3G signal was still useable.
I've noticed sometimes when you get "handed off" between cells you can lose the data connection in the process, and an app using that data link can "hang", due to WM not always acknowledging the data link has gone (it still shows at the top of the screen). It's a bug of sorts in WM.
I wouldn't have thought any of this relevant in standby mode. But, if for some reason it is, and your home is situated between 2 cells of approx equal signal strength, your phone might be continually switching between them. This would not only waste battery, it might be increasing the chance of the dreaded standby freeze, if an app is trying to access data.

Thanks I have now enabled 3G only (WCDMA + UTMS 2100), I will try it out over the next few weeks and if the problem occurs again I will revert back to GSM only which I already know works OK. Thanks for posting I never really thought about enabling 3G only before and if the problem is all to do with when the phone switches bands automatically 3G only may also solve the problem.

Hi
Who is the mobile operator for those having problems with 3G/2G being enabled?
Regards
Phil

PhilipL said:
Hi
Who is the mobile operator for those having problems with 3G/2G being enabled?
Regards
Phil
Click to expand...
Click to collapse
I think it varies wildly I'm on Airtel Vodafone Channel Islands but I also had the problem when I was on Jersey Telecom with my Tytn II but I believe they use much the same masts etc as its an island.
No doubt there are people on the UK networks in various parts of the country who also have the problem, and I guess there is no guarantee that 2 people both on T-mobile for example could have different expieriences depending on where they are located. I don't think you can pinpoint to one particular operator.
All I know is GSM only, works OK no SODs, I'm trialling 3G only (2G disabled) now to see if that is SOD free as well, I have a feeling it might be. If not I have a stable option to fall back on.

Hi
I can say for certain that it happens when 3G & GSM is enabled (the 3G symbol shows along top of screen most of the time), with GSM only (Edge/GPRS) it never happens. I'm not sure if a radio update can fix it as the same thing used to happen on my Tytn II until I switched to GSM only.
Click to expand...
Click to collapse
It may just be masking the problem by making it less likely to happen. When 3G and GSM are enabled there will be occasions when you will drop back to GSM as you move around. When any transition is made from GSM to 3G or vice versa the phone is woken by the radio, this wakeup event is for 'unattended mode' so the screen is off and buttons/touch screen disabled, but essentially the phone is on. The reason it turns on is in case some other tasks need to happen, such has renewing an IP address for example due to the change over between two different networks.
If your phone is crashing coming out of sleep mode, or the transition back to sleep mode which makes it appear it has died in standby, it could be due to an application not responding well to the change, which is more abrupt for this type of wakeup event than it is when you power it on. For example by default the phone is set to try and sleep again after 1 second when woken up in unattended mode, which may be too quick for some applications, and this seems to be the cause of there not being enough time for the phone to sound the SMS alert until it is turned on later.
You could try using Advanced Config and under power management change the AC resuming from suspend and Battery resuming from suspend timeouts to 15 seconds.
Don't be tempted to Enabled the other power management options (which some Cooks will do) as they are disabled for a reason, as the power management is being done at a lower hardware level and you don't want the operating system trying to add another layer of power management over the top of it!
Regards
Phil

I don't think its wise to delve to deeply to try and explain exactly why it happens and what else *may* or *may not* solve the problem suffice to say that *if* you do get the SOD problem then changing the phones band setting from auto 3G/2G to 3G only (WCDMA + UTMS 2100) or 2G only (GSM + AUTO) definetly solves the problem on affected networks.
I think its mainly a network problem because it doesn't happen to everyone on every network and one other possible solution is to change provider its not such a great hardship to have to manually change band when and *if* you need to. I leave my phone on 3G only and on the rare occasion where I would be better off with a stronger 2G signal I can switch bands myself.
I am getting a weak 3G signal in an area where it would automatically switch to 2G now which is fine for making/recieving phone calls, admittedly internet use is a bit flakey in that area with such a weak 3G signal.

@ Phil: Thanks for your lucid discussion on the subject. I learn more from your posts than any other
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@ nlel: I agree selecting 2G or 3G yourself seems better and makes for a more stable experience with the TD2. I stay in 3G all the time round London, only selecting 2G when out in the countryside. The phone seems too enthusiastic about switching when it doesn't need to, and the switching is often slow and causes disrupted connectivity problems, both because of the network and probably the phone too.

Pete_S said:
@ nlel: I agree selecting 2G or 3G yourself seems better and makes for a more stable experience with the TD2.
Click to expand...
Click to collapse
Stable is an understatement, the SOD issue makes the phone almost un-useable as a serious business tool, in fact it makes it almost un-useable as a phone altogether, imagine the frustration at possibly missing calls because the phone has died a death while in standby.
I can't change network in Jersey as all the providers use the same masts so technically its the same network whoever I go with, I use my phone in St Helier which is the main town not out in the country and in two of the places I visit regularly it used to switch bands automatically, now I get a weak 3G signal there its not out in the country.

Hi
*if* you do get the SOD problem then changing the phones band setting from auto 3G/2G to 3G only (WCDMA + UTMS 2100) or 2G only (GSM) definetly solves the problem on affected networks.
Click to expand...
Click to collapse
It may help but disabling 3G for some takes away functionality they want, such as faster data connections or video calling. So it can't be a solution for everyone so I was trying to help give a bit of background info to help those having the problem troubleshoot.
Regards
Phil

By stability I meant unbroken connectivity for surfing or streaming. I appreciate your SOD problem makes the phone un-useable for anything, it would drive me mad if I had the same problem. It's a pity you can't get hold of another TD2 for comparison.
Even if network providers share the same masts, it doesn't necessarily mean the same performance, as antenna height and power output are probably different, as are the network cell switching centres.

My phone is def not faulty I had the same problem with my Tytn II the one thing which is a constant is the network I am using. Lets face it, its more likely to be the network in Jersey then for me to have two different HTC phones with the same hardware fault and its not really a hardware fault as it can be resolved in software quite easily.
@ Phil the only program I have installed on the phone from new is Qmail and I never have any programs running when the phone goes into standby, I never leave data connections running either. I don't understand what the phone could possibly be doing whilst its in standby when switching bands that causes this problem for a minority of people. Lets not forget I had this on the Tytn II as well and again on that I never loaded a ton of 3rd party programs and I had the SOD until the day I switched to GSM only. So its def not some program that I have loaded which is causing this when switching bands, honestly I'm running it pretty much as after a hard reset.

PhilipL said:
It may help but disabling 3G for some takes away functionality they want, such as faster data connections or video calling. So it can't be a solution for everyone so I was trying to help give a bit of background info to help those having the problem troubleshoot.
Phil
Click to expand...
Click to collapse
Phil I knew that GSM only got rid of the problem, but I never tried 3G only until a few days ago and that too is free from SOD. You must appreciate that it takes a few days to be certain that you are SOD free so I couldn't confirm this until now, I am 99.9% certain that you can set either 2G or 3G only just don't leave it on auto.
All you have to do with change the band from auto to 3G only and you have the same functionality except it won't switch to GSM when 3G is a bit weak but you also won't have the SOD.
I never really needed 3G until I got my Touch Diamond 2 so I had no interest in running with it, GSM only was fine. The reason for this was the only time I needed 3G was for faster browsing and with PocketIE on the Tytn II it was hopeless, sites like dabs.com took ages to load and it never displayed properly.
EDIT: Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously everything I've written in this thread thus far only applies to those who are having the Standby of Death because of the SIM or settings which impact the SIM, to rule out a sofftware cause its best to start with a hard reset.

WiFi and LTE/3G always on simultaneously?

Wondering if anyone knows what's up here?
On my D1 I either had WiFi OR 3G symbol in the notification vary. But since getting the Bionic I ALWAYS have WiFi and either 4G-LTE or 3G also. Is this normal? And if so, is it just a wonky indication or is it really accurate? I guess it doesn't really matter except in terms of battery usage, which seems fine. Of course if I turn WiFi off I then only have the LTE-4G/3G symbol.
This is all true regardless of whether I am in CDMA/LTE or CDMA Only.
Any/all guidance is appreciated.

les017 said:
Wondering if anyone knows what's up here?
On my D1 I either had WiFi OR 3G symbol in the notification vary. But since getting the Bionic I ALWAYS have WiFi and either 4G-LTE or 3G also. Is this normal? And if so, is it just a wonky indication or is it really accurate? I guess it doesn't really matter except in terms of battery usage, which seems fine. Of course if I turn WiFi off I then only have the LTE-4G/3G symbol.
This is all true regardless of whether I am in CDMA/LTE or CDMA Only.
Any/all guidance is appreciated.
Click to expand...
Click to collapse
Yeah I noticed the same thing. LTE is on all the time with wifi, the is no handover whatsoever. It is killing the battery by cell standby. There is no way to change this in any of the settings except turning data completely off.
Sent from my DROID BIONIC using Tapatalk

Same here. I hope they fix that. Lol.
Sent from my DROID BIONIC using XDA App

Actually I think you two are mis understanding the icons. If you read the manual, the one that turns BLUE is the active data connection. Some things (like the Verizon app) can only go over the verizon network. Additionally, you will ALWAYS have power to the cell radio (how else do you recieve an incomming call or a SMS?)
That is why LTE takes up so much batter across devices.
One of the best battery saving options (in my opinion) is to only use cmda unless you need the LTE - you can change that under mobile network options.
I am willing to bet people wanted to know IF they had cell reception in an area with out having to disconnect from wifi to see a graphical representation.
It isnt as sinister as it seems Keep in mind too that in order to do both voice and data, your data goes over LTE and your voice uses CDMA (that is off memory, i may have the bands reversed) so you are using two radios at once... welcome to the world of LTE battery draid

azwildfire said:
If you read the manual, the one that turns BLUE is the active data connection.
Click to expand...
Click to collapse
You had me at "if you read the manual"
This sounds about right. I had previously glossed over this because of being so used only seeing WiFi or Cell data. Makes sense now, thank you.

azwildfire said:
Actually I think you two are mis understanding the icons. If you read the manual, the one that turns BLUE is the active data connection. Some things (like the Verizon app) can only go over the verizon network. Additionally, you will ALWAYS have power to the cell radio (how else do you recieve an incomming call or a SMS?)
That is why LTE takes up so much batter across devices.
One of the best battery saving options (in my opinion) is to only use cmda unless you need the LTE - you can change that under mobile network options.
I am willing to bet people wanted to know IF they had cell reception in an area with out having to disconnect from wifi to see a graphical representation.
It isnt as sinister as it seems Keep in mind too that in order to do both voice and data, your data goes over LTE and your voice uses CDMA (that is off memory, i may have the bands reversed) so you are using two radios at once... welcome to the world of LTE battery draid
Click to expand...
Click to collapse
That's actually incorrect. There's a good amount of talk going around that the data radios (both 3G and 4G) aren't being turned off when switching to wifi, and causing even more battery drain. In GingerBread, the icons turning a different color (blue on Blur, green on basically everything else) doesn't mean it's got an active data connection, it means it's got an active connection to the Google services (for sync, etc). Every other phone shuts of the radios when connected to wifi, including the Charge, Thunderbolt and Revolution. And while you're connected to wifi, everything non-data related (text messages, calls, voicemail) is done over 1X, which is just the signal bars.

Interesting, so which radio keeps the 1x connection alive? how does it work when i am NOT on wifi and can browse the web and email while on a phone call? (Couldnt do that on my incredible)
And while comparing battery stats, cell stand by has a larger percentage on my T-bolt then it does on my Bionic (I checked them this morning, both were unplugged from the chargers when i went to bed)

They're separate radios, the 1X radio doesn't use nearly as much power so it can stay on all the time.

Are you implying the Bionic has 3 antenna? 1x - CDMA - LTE as all seperate antenna?
THe FCC filing shows only two. One that is a combined CDMA/LTE and one that is a combine WIFI and Blue tooth.
http://cdn.androidcentral.com/sites...w550h500/postimages/9274/droid_bionic_fcc.jpg
I am just curious as to your understanding. I think this is a healthy chat
And your previous mention of the icon color changing when they connect to Google services sort of affirms that it is the data connection (since I imagine they have to use the data connection to connect to google)

Interesting test. Wifi is connected, turned off mobile data under data settings and the 3g icon that looked to be connected disappeared... but I still had a data connection.
Is there an app that will allow you to write the logic- if wifi is on, turn off mobile data, and reset when wifi is turned off?
Sent from my DROID BIONIC using XDA App

I'm getting really bad battery life. Right now I am connected to wifi. I have 3 icons....wifi, 4g LTE, and signal bars. All are blue except the up/down arrows under 4G. What does this indicate?

There seems to be a bug where the phone doesn't shut off the radio when turning on WiFi, I've reported it to motorola.

bobreiter said:
Interesting test. Wifi is connected, turned off mobile data under data settings and the 3g icon that looked to be connected disappeared... but I still had a data connection.
Is there an app that will allow you to write the logic- if wifi is on, turn off mobile data, and reset when wifi is turned off?
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Tasker is a great app that should let you do that
It is paid though, but I don't mind paid apps if they are good (no different than donating to the devs here in my opinion)

Signal strength issue

Hi,
I have 3g connection (airtel India) and has been adviced to use wcdma only. I observed that the network signal strenght is very low in one of the room in my house and data network also had dissapeared.
I changed the data network to wcdma/GSM mode and not only did the 'edge' connection pick up but also signal strength increased to 3 bars. I got full strength when I switched to gsm only mode.
Every time I switched to wcdma mode signal strength drops almost to zero. This doesn't happen @ my office where I get strong signal.
Is this a known issue or should I get my phone diagnosed?
I am using unrooted phone with latest stock rom ddlb2.
Naveenkd
Sent from my GT-N7000 using XDA

you have poor 3g in the house compared to 2g pretty noirmal in alot of places

Richy99 said:
you have poor 3g in the house compared to 2g pretty noirmal in alot of places
Click to expand...
Click to collapse
+1
Just to add, have a look this.
https://play.google.com/store/apps/...?t=W251bGwsMSwxLDEsImNvbS5mcmVzaG5ldHdvcmsiXQ..
though i have not tested, but when > 1lac download and still 4.7 Ranking, might have something.

Hi Richy,
Thanks....but what I fail to understand is why there is change in signal strength when I change data network mode. See images..
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Both the images are captured at same location within minutes....
Sent from my GT-N7000 using XDA

Already Richy told you
At your Home 3G reception is poor, device gives priority to 3G, when it is available, N you have configure device mode to Auto, it try to join 3G network, when it fails it joint 2G network, as 2G reception to your home will be stonger.
There are different cell tower for 2G n 3G. N simply your home is in such area where 3G reception poor, 2G is strong.

NaveenKD said:
Hi Richy,
Thanks....but what I fail to understand is why there is change in signal strength when I change data network mode. See images..
View attachment 966425
View attachment 966426
Both the images are captured at same location within minutes....
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
Simply put it mate, you can't do anything on that anymore.. It is your carrier's (AIRTEL)'s downside on not delivering true 3G on your place.
The best thing you can do is to go somewhere else (apart from your home) where true 3G and signal strength is best and without any issue at all and try to connect to the internet.

Thanks to all....much relieved.
Infact I visited service center near my home today evening. Was difficult to explain to the front office girl that my phone had radio (antenna) issue, while the signal was showing all 4 bars lighted.
Came back dissapointed when I was told it may take minimum 3 hrs to run diagnostics ....I couldn't part my phone immediately, what with my corporate mail configured..
And posted this in XDA......
Sent from my GT-N7000 using XDA

NaveenKD said:
Thanks to all....much relieved.
Infact I visited service center near my home today evening. Was difficult to explain to the front office girl that my phone had radio (antenna) issue, while the signal was showing all 4 bars lighted.
Came back dissapointed when I was told it may take minimum 3 hrs to run diagnostics ....I couldn't part my phone immediately, what with my corporate mail configured..
And posted this in XDA......
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
Dear Naveen,
Any update for your problem? The GT-N7000 bought by my dad last week also has reception issue, thought only in office! And he is on Vodafone. Just wanted to know if this is a generic issue or not. Again, it doesn't happen all the time, only when he is in office and certain times when he is on road.

No issues, understood it was weak 3G inside house. Now made it a practice to be on 2G always and switch to 3G only while browsing or streaming videos (watching IPL live).

mobile data gets shut down while on call

good evening/morning/afternoon (depends on where you read this) XDA
today i present you my strange situation:
my N7000 drops the mobile data connection every time i'm on a voice call.
it holds on for a few minutes at best then it simply drops it down until the call ends.
after the call i have great troubles connecting at 3G speeds and mobile data shows only the E for EDGE.

Hello, we got a Q+A section for these questons
Not all mobile operators allow for simultaineously voice+data, check with your operator.

kbkang said:
good evening/morning/afternoon (depends on where you read this) XDA
today i present you my strange situation:
my N7000 drops the mobile data connection every time i'm on a voice call.
it holds on for a few minutes at best then it simply drops it down until the call ends.
after the call i have great troubles connecting at 3G speeds and mobile data shows only the E for EDGE.
Click to expand...
Click to collapse
It is normal for data (edge not 3g) to get disconnected while in call..
From your explanation it looks like you're set in auto mode that switches between 2g and 3g based on network ..
Instead just switch over to 3g only
If you're on a 3g plan simply set to wcdma only under network settings
Sent from my GT-N7000 using xda premium

DooMeDboY93 said:
It is normal for data (edge not 3g) to get disconnected while in call..
From your explanation it looks like you're set in auto mode that switches between 2g and 3g based on network ..
Instead just switch over to 3g only
If you're on a 3g plan simply set to wcdma only under network settings
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I'm sorry for misplacing my thread, i've always said to myself think twice before posting and so did i this time but i was very tired from work and i thougt of my post not as a real question but as a mere discussion about mobile data
maybe a mod can move this in a more appropriate section?
my apologies once more.....
will think tree times before posting my next thread
and:
thanks for replies
i dropped a message on my carrier support forum hoping for an explaination as i read through the ToS of my carrier and they state very clearly that i'm allowed to have internet and voice call at the same time.
more about the theme: until now i always had internet and voice calls at the same time with my Nexus S even on Edge and without any drops..
ATM i'm on a Paranoid android rom and can't find any setting about 2/3 g mode selector, just a checkbox saying use 2G only, wich is currently not checked:
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kbkang said:
I'm sorry for misplacing my thread, i've always said to myself think twice before posting and so did i this time but i was very tired from work and i thougt of my post not as a real question but as a mere discussion about mobile data
maybe a mod can move this in a more appropriate section?
my apologies once more.....
will think tree times before posting my next thread
and:
thanks for replies
i dropped a message on my carrier support forum hoping for an explaination as i read through the ToS of my carrier and they state very clearly that i'm allowed to have internet and voice call at the same time.
more about the theme: until now i always had internet and voice calls at the same time with my Nexus S even on Edge and without any drops..
ATM i'm on a Paranoid android rom and can't find any setting about 2/3 g mode selector, just a checkbox saying use 2G only, wich is currently not checked:
Click to expand...
Click to collapse
Sadly PA doesn't have a used selectible option for choosing 3g only under settings .
Use this app to select wcdma only
https://play.google.com/store/apps/details?id=de.mangelow.network
Sent from my GT-N7000 using xda premium

kbkang said:
good evening/morning/afternoon (depends on where you read this) XDA
today i present you my strange situation:
my N7000 drops the mobile data connection every time i'm on a voice call.
it holds on for a few minutes at best then it simply drops it down until the call ends.
after the call i have great troubles connecting at 3G speeds and mobile data shows only the E for EDGE.
Click to expand...
Click to collapse
This may be irrelevant, but I had noticed it long back when I used to use a galaxy ace.
Relevant points : I stay in mumbai (india) and use vodafone EDGE (2G)
When I used to make a call, the EDGE connection used to always disconnect, however, whenever I had to use my gf's nokia E63, the EDGE use to stay on while on an active voice call. Now I dont quite remember what settings I had kept i.e 2g/3g or 2g only & gsm/wcdma or gsm only.
I used to think it was a samsung thing. As I had noticed a similar event occuring when I used another network (reliance GSM)

Urbane 2 LTE not working

Hello All I purchased a refurbished Urbane 2 LTE (W200A) from here .
I put in a T-Mobil SIM but it will not work, under SIM status says out of service, T-Mobil checked the IMEI # and says it is fine but might be carrier locked?
Any thoughts/ideas on this issue?
Cheers,

rweddy1 said:
Hello All I purchased a refurbished Urbane 2 LTE (W200A) from here .
I put in a T-Mobil SIM but it will not work, under SIM status says out of service, T-Mobil checked the IMEI # and says it is fine but might be carrier locked?
Any thoughts/ideas on this issue?
Cheers,
Click to expand...
Click to collapse
Welcome! I've had mine now about 2 weeks.
I bought an UB2 which was unlocked.
I had the same problem. Reboot the watch made it work in my case.
I have a T-Mobile and ATT SIMs. The ATT SIM worked right away, the T-Mobile would not work right away but rebooting the watch made it work. Now that could have been coincidence, say T-Mobile takes a while before it lets an unknown IMEI into its network?
Hopefully that fixes it for you.
Next, I spent a time experimenting, moving around with the ATT and T-Mobile SIMs. I found the lack of the lower frequency bands meant it often ends up easily offline, not even 2G, that problem was more common on T-Mobile than it was on ATT.
I also found when using LTE the battery is pretty bad, whilst BT or Wifi tethered to the mobile I lose about 5% an hour, so does a reasonable job of lasting through the day, on LTE I was losing 25% an hour so 4 hours. Once I learned that, meant I'd not really be away from my phone for long periods, so I now know its more for brief periods when not having the phone is helpful. The classic use case would be running,, or short bike rides. Therefore I'd be really using it in case someone was to phone me (I use Google Voice), so given the ATT network benefit, I got a Truphone SIM which is free for incoming calls, and I use Hangouts for texting which uses less $ than sending a text. I also after having the Truphone SIM for some days learned the UB2 easily often loses the BT and Wifi signal and goes to LTE and so I was being charged for "accidental" use so I disable UB2 cellular altogether and enable when I deliberately are going without my phone.
$190 + shipping is a little high, you normally can get in the $180-$185 total including shipping on ebay. There is one for $172 but they charged state tax making it nearly $200, but I got this one for $185 and worked fine looks as-new in a slightly tatty box.

nigelhealy said:
Welcome! I've had mine now about 2 weeks.
I bought an UB2 which was unlocked.
I had the same problem. Reboot the watch made it work in my case.
I have a T-Mobile and ATT SIMs. The ATT SIM worked right away, the T-Mobile would not work right away but rebooting the watch made it work. Now that could have been coincidence, say T-Mobile takes a while before it lets an unknown IMEI into its network?
Hopefully that fixes it for you.
Next, I spent a time experimenting, moving around with the ATT and T-Mobile SIMs. I found the lack of the lower frequency bands meant it often ends up easily offline, not even 2G, that problem was more common on T-Mobile than it was on ATT.
I also found when using LTE the battery is pretty bad, whilst BT or Wifi tethered to the mobile I lose about 5% an hour, so does a reasonable job of lasting through the day, on LTE I was losing 25% an hour so 4 hours. Once I learned that, meant I'd not really be away from my phone for long periods, so I now know its more for brief periods when not having the phone is helpful. The classic use case would be running,, or short bike rides. Therefore I'd be really using it in case someone was to phone me (I use Google Voice), so given the ATT network benefit, I got a Truphone SIM which is free for incoming calls, and I use Hangouts for texting which uses less $ than sending a text. I also after having the Truphone SIM for some days learned the UB2 easily often loses the BT and Wifi signal and goes to LTE and so I was being charged for "accidental" use so I disable UB2 cellular altogether and enable when I deliberately are going without my phone.
$190 + shipping is a little high, you normally can get in the $180-$185 total including shipping on ebay. There is one for $180 but they charged state tax making it nearly $200, but I got this one for $185 and worked fine looks as-new in a slightly tatty box.
Click to expand...
Click to collapse
Thanks for the feedback, I have rebooted many time and tried several sim cards., according to T-Mobil the IMEI is good for their network.
I got this for $169 so pretty good deal IMO.

rweddy1 said:
Thanks for the feedback, I have rebooted many time and tried several sim cards., according to T-Mobil the IMEI is good for their network.
I got this for $169 so pretty good deal IMO.
Click to expand...
Click to collapse
$169, excellent, just the link you gave says $190 now.
So I'd say from my experience where I live (northen California) that ATT would be a better bet for the UB2's bands. It may be the case T-mobile's frequencies in your area are not overlapping the very limited bands of the UB2. T-Mobile's primary band is 12 which the UB2 doesn't have. In my case if i were outdoors i could get LTE but indoors it would go to 2G. ATT however tended to stay on LTE more often when indoors.
The other option is yours is locked. I don't know how to tell if its locked. What does SIM status (settings, cellular, SIM status) say? My working UB2 shows Network: Truphone (what I have inserted presently) Signal strength: -112dBm 29 asu , Network type: LTE , service state in service,, roaming: not roaming, network state disconnected (as I'm on my BT to my phone). When I swipe down from watch face it shows as 1 or 2 LTE bars.
When I came across some lower priced units they were in fact locked, I saw units for $170 but in fact locked, and I was told you could buy an unlock code on ebay. A quick search now indicates you can buy for about $8

I've yet to actually see a LGU2 that is locked. Some sellers assume they are but they usually aren't. I purchased mine directly from AT&T and it was never locked. The same for the Sport. Others have purchased from AT&T and used them on other providers. I guess it's possible for used watches that were activated on AT&T to be locked? Not sure though.
As far as battery usage on LTE, could it be a weak signal causing the problem? Without cellular on I use about 3%-4% an hour and when it's on I use around 5%-7% an hour. Of course if I take calls it will drain faster, but just idling doesn't affect it too much. I also set my preferred network to 3G because HSPA speeds are plenty fast enough for me and more readily available with strong signals in my area. I only exceed the 25% drainage per hour when I'm tracking runs with GPS. I have 3G on, bluetooth headphones for music and GPS tracking during runs. I can use 35% an hour running.
I only use 3G when I run so I haven't tested the data usage when i'm connected by BT. Most of the time 3G is off. I don't have GV and forward my calls to the watch during runs. I don't give out the watch's number so I don't have a reason to leave it on.

OK I have this working now, I had to mess with settings a few times and disconnected BT for LTE to come up.
Now the only issue is when making calls now, if I try to make a call via watch, the call drops almost instantly, the cellular connections drops and I have to reboot to watch to get LTE to work again.

rweddy1 said:
OK I have this working now, I had to mess with settings a few times and disconnected BT for LTE to come up.
Now the only issue is when making calls now, if I try to make a call via watch, the call drops almost instantly, the cellular connections drops and I have to reboot to watch to get LTE to work again.
Click to expand...
Click to collapse
I think T-Mobile and UB2 aren't good bed fellows. I'm thinking you drop down from LTE when making a call and its really reluctant to go back to LTE.
What happens if you change from LTE preferred to say 2G or 3G preferred?

Got T Mobile APNs loaded?

Yes but is works but very sporadically, according to seller below, anyone have there phone working with add on account?
"The issue is not with the device it’s trying to use the device with Tmobile’s wearables add on. The device can be used as a standalone device as a new line with t-mobile, but if you are trying to use the wearables add on plan that won’t work.."

rweddy1 said:
Yes but is works but very sporadically, according to seller below, anyone have there phone working with add on account?
"The issue is not with the device it’s trying to use the device with Tmobile’s wearables add on. The device can be used as a standalone device as a new line with t-mobile, but if you are trying to use the wearables add on plan that won’t work.."
Click to expand...
Click to collapse
That sounds fair. If it was a specific wearables T-Mobile plan you'd have to get a specific T-Mobile device. Mine worked on T-Mobile when move the SIM from my phone to the UB2. What I'm finding is the UB2 drops BT and then tends to go to LTE before Wifi and it pulls some data when no good reason, so disable cellular and enable cellular when standalone, lowers the bill.
I did phone up T-Mobile about wearables, I was considering the Samsung Gear S3, but it was plain bad value, they wanted $15/month to add a wearable, well the UB2's capabilities struggle to pull more than a few MB/day because otherwise it drains battery too much and it gets very hot and disconnects too often to use it for many calls. There are much better plans out there. I'm on Truphone which is based on ATT and mostly disable cellular when have my phone with me and enable when I leave the phone. I'm extrapolating about $5/month.

nigelhealy said:
That sounds fair. If it was a specific wearables T-Mobile plan you'd have to get a specific T-Mobile device. Mine worked on T-Mobile when move the SIM from my phone to the UB2. What I'm finding is the UB2 drops BT and then tends to go to LTE before Wifi and it pulls some data when no good reason, so disable cellular and enable cellular when standalone, lowers the bill.
I did phone up T-Mobile about wearables, I was considering the Samsung Gear S3, but it was plain bad value, they wanted $15/month to add a wearable, well the UB2's capabilities struggle to pull more than a few MB/day because otherwise it drains battery too much and it gets very hot and disconnects too often to use it for many calls. There are much better plans out there. I'm on Truphone which is based on ATT and mostly disable cellular when have my phone with me and enable when I leave the phone. I'm extrapolating about $5/month.
Click to expand...
Click to collapse
So T-Mobile's wearable plan is $5 per month, but if it wont work on my UB2 then might as well be $15...

rweddy1 said:
So T-Mobile's wearable plan is $5 per month, but if it wont work on my UB2 then might as well be $15...
Click to expand...
Click to collapse
You were quoted differently from me, I'm on a T-Mobile family plan, usually $20/month adding phone, asked to add a wearable, told $15. You were told $5?
Regardless if its $5, $15, $20, the UB2 can't pull much LTE through given its battery.

nigelhealy said:
You were quoted differently from me, I'm on a T-Mobile family plan, usually $20/month adding phone, asked to add a wearable, told $15. You were told $5?
Regardless if its $5, $15, $20, the UB2 can't pull much LTE through given its battery.
Click to expand...
Click to collapse
Yes you are correct, after doing more research on this the $5 plan only will work with Samsung Gear S3, the LG Urbane requires a additional phone line like you were told...
So rather than pay the extra $$ per month, I will just pull my SIM out of my phone & us it in my watch if needed. I have tested this and it work perfectly.

rweddy1 said:
Yes you are correct, after doing more research on this the $5 plan only will work with Samsung Gear S3, the LG Urbane requires a additional phone line like you were told...
So rather than pay the extra $$ per month, I will just pull my SIM out of my phone & us it in my watch if needed. I have tested this and it work perfectly.
Click to expand...
Click to collapse
I moved existing Sims to learn of UB2 capabilities. The rotating rear cover will lose waterproof seal if you rotate it off often.
AW2 has its weakenesses now but not expect after a couple of performance tuning releases it will improve the standalone capability, of which one of which is a backup phone if you phone breaks//lost so having a PAYG sim to fall back on is a useful safety net.

Actually seal is just like any watch, keep it lubed with silicon and replace it every year or 2 depending on climate.
What is this other carrier you using ? I do like the idea of a back up, just not for more than $5 a month.

rweddy1 said:
.
What is this other carrier you using ? I do like the idea of a back up, just not for more than $5 a month.
Click to expand...
Click to collapse
Truphone.
Disable cellular most of the time as otherwise it will pull data for no good reason even when near phone. Then when you want to use standalone then enable cellular. Optional is forward calls from phone. I give out Google Voice number and tick the Truphone number when I want to leave the phone behind. GV turns texts into data in Hangouts. If I do this then the UB2 costs about 9 to 27 cents per day when cellular enabled. Screenshot of the May costs so far. You can extrapolate to a small monthly cost. Notice the free incoming calls, so if someone phones me when I go without my mobile.
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nigelhealy said:
Truphone.
Disable cellular most of the time as otherwise it will pull data for no good reason even when near phone. Then when you want to use standalone then enable cellular. Optional is forward calls from phone. I give out Google Voice number and tick the Truphone number when I want to leave the phone behind. GV turns texts into data in Hangouts. If I do this then the UB2 costs about 9 to 27 cents per day when cellular enabled. Screenshot of the May costs so far. You can extrapolate to a small monthly cost. Notice the free incoming calls, so if someone phones me when I go without my mobile.
View attachment 4143756
Click to expand...
Click to collapse
Thank you for the advice, I will give them a go.
Cheers,

I do not think its any issue with the wearables thing on Tmobile. Not with this device at least. I'm all good here with mine , I did encounter this issue but it was a galaxy tab S Lte that was mobile data only , no calling / Sms features or radio so it would not connect to Tmobile.

@moderator please move this thread to the new forum we have for the Urbane 2
https://forum.xda-developers.com/t/lg-urbane-2