[Q] debugging email retrieve issue on stock Sony email app - Xperia Z Q&A, Help & Troubleshooting

I've just started having this strange issue on my Xperia Z running KK.
An email account set up on the phone was previously working fine, and all of a sudden, I can no longer retrieve email from it. All settings are the same and I haven't changed anything, it's an IMAP account.
Rebooting the phone doesn't change anything.
I have other email accounts on the same server and they all work so it's not a server-side thing. I can still pick up the problematic account on my other devices and PCs, it's just the phone that no longer works.
Strange thing is that if I delete the account, then put it back in, it works for some time, then after an hour or so, I get the same Connection Error - Could not log in. The notification just says "The username or password for <account> is incorrect. Update them now?" I can put in the correct details, but it just doesn't work.
Any idea how to debug or get the real reason? I can't seem to find any logs that give more information as to what exactly it thinks is the problem.

Problem solved
I've checked the mail server, and its settings were limiting to 10 connections per IP which I was reaching with the phone! Feel a bit stupid now. :silly:
But for info, is there any debugging logging available for the default Sony email app to get to the root of the problem on future issues?

Related

Xpress mail (yahoo) doesn't work anymore ?

For the first week I have owned the Tilt, Xpress mail seemed to work fine. It would push every bit of mail through. I had it set up for both Yahoo and Gmail. Over the course of the following week (up to date) I have made some minor modifications to the phone, and am not sure if they're responsible for the demise of my Xpress Mail service.
What I've done so far is to install Kaiser Tweak and am using almost every advised feature (Hiding SIM contacts never sticks though. after a reset it always goes back to default). I have also downloaded Comm Manager from here, because I was having bad 3G dropouts so this comes in very handy. Outside of those things, that's about it.
But for some reason, my Tilt has been displaying some very sketchy behavior, but the worst offender at the moment is the push mail not working. Even stranger though, is that when I sent myself an email from my Gmail account to test it, rather than the mail going into the yahoo folder, it went into the Gmail folder ?
At one point last night (it's vague, I was very tired) I had to reset the Yahoo password upon request of the program because it said that it needed to be updated. So I did that, and afterward, it seemed to work again. But now, as I'm testing by sending mail to myself, nothing is happening. Well, almost nothing.. .Something peculiar happens. When I send the mail off, I notice that the Tilt's screen gets brighter, as if an event is happening. This happens about 15-20 seconds after sending an email to the Yahoo account, and happens every time, so it's not a coincidence.
I'm still within my 30 day trial for the Tilt, and I'm getting frustrated with it, thinking about getting a (gasp) iPhone or perhaps a Treo 750 if it functions any better. I really want to like the Tilt but for one thing, I am not getting any HSPA service here in NYC (where I thought I would) and 3G is piss poor where it counts, so isn't even worth it. It's why I got an unlimited data plan, but now I'm thinking about canceling it.
I got the phone on the 8th and would like to sort this out before the 30 days is up. Can anyone please assist me with this ?
Thanks,
doug
By the way, I'm running Win Mob 6.0 and the original ATT ROM that came with it last week.
CE 5.2.1622 (build 18128.0.4.4)
And, I'm not sure that this has anything to do with it but (or is useful info) when I open the Comm Manager, the Microsoft direct push button is greyed out and is not able to be toggled. I also have 3G set to off when I'm in my house. I've tried a soft boot, but that didn't do anything. I'm about to do a hard boot now.
doug
Now the client is really bugging out. When I go to menu > tools> new account, all it does is go to the Yahoo Inbox (which is empty always). I can also access this menu through Options, then click on New Account but then nothing happens at all ? I just deleted my Yahoo account to see if I could create a new one from there, but nothing happens.
This is not boding well for the Tilt. I'd really appreciate some help. Things were just fine when I got it the first week. Is there a way to restore the phone to factory defaults and such ?
Doug
Also, when I hit "send/receive" it says error synchronizing very quickly on the bottom. And if I try it again, I get an error message "S7900: Another update operation is currently in progress"
I had the same problem, however so did my wife. We both have Kaisers and were emailing instead of chatting all the time. Our emails sudenly stopped updating automaticaly. Happened on both phones so I called the provider. Turns out there was an update that killed the push function from hotmail, gmail, and a couple others. ATT suggested I download the BB Connect until the error has been corrected. Been about 3 weeks now and no fix made.

Email

Hello all
I am experiencing a bit of trouble with getting my emails on my phone and hoping some of you out there might know a solution. I gave up on trying to set up push email for now and just set up my mail as a separate account.
This was my first problem, because on an old 2003 device I had I didn't need to have a separate account, just sync with activesync and outlook and that would be that. You could then send/receive without activesync no bother but on WM6.1 it doesn't seem to copy your account settings across from Outlook, so the only way to get email on the move is by way of a separate account. The ideal solution for me is to have one account on the Diamond for checking my Googlemail, that will send/receive on the move, but also backup to PC when connected via Activesync.
Now that I have gone down the separate account route on my Diamond, I am experiencing two further problems. The first one I can't seem to sync the emails pulled down on the Diamond to my PC. The second problem, and this is the most annoying, is that everytime I send/receive (I have it set up for every two hours) it deletes the previously received emails off my phone. I have changed all manner of settings on phone and with my mail provider (googlemail), and it still deletes any 'old' emails off my phone and just keeps ones that have been received since the last connection to the server.
I know this is a long post but felt it had to be to get my problem down correctly, hopefully somebody out there can help?!?

[Q] Social Hub - Some issues...

Hey all,
I'm having some issues with the Social Hub.
I have 2 Hotmail and 1 Yahoo account set up in it.
Issue 1:
Intermittent sending, from any of the 3 accounts.
When I compose or reply to an email and click send, it shows as sent on my SGS, but never gets received by the 2nd party. It seems to be intermittent. I just tried again and it worked. I don't have any confidence sending emails from my phone as I don't know that the other party will receive it.
Issue 2:
Authentication.
Every so often, about once a week, I get constant errors indicating that authentication failed when attempting to login to all accounts. I must re-enter my passwords on all accounts, sometimes several times in a row, before the errors go away.
Issue 3:
Since upgrading to Froyo, my Quiet Time settings no longer work. I have the Social Hub set to be quiet from midnight to 7am, yet the phone still notifiies via vibrate or ring through the night.
Any input would be welcome...
I kept getting 'relogin required' for my hotmail account in samsung e-mail. Eventually got annoyed and just removed the account (don't really use it). Not sure but it may have started after I updated social hub.
My wife uses hotmail with social hub and has constant issues with it. She had an issue before with some data in her contacts that I found by using aLogcat. I've been meaning to look at the logs to troubleshoot her login issues too but haven't had the time. You could try getting that from the market and examining the logs right after the issue to see why it is happening. When I get some time I will do this and post back here.
Sent from my GT-I9000M using Tapatalk

[Q] Email syncing to phone, but not computer

This seems strange, and I admit that I am baffled by this one, but I set up an email account for someone on their phone yesterday so they could received their emails when they weren't at home. It's a Charter IMAP email setup, but here's the weird part: the emails sync to the phone just fine, but since setting it up on the phone they have stopped showing up through Outlook on the computer.
I have seen I believe on other Android devices a setting that says to keep the message on the server as well, but I did not find that setting on the Milestone (Droid). So, is the problem phone side, or computer side? And how do I fix it?

[Q] HTC One Contacts & Car Bluetooth Problem

Evening all,
I am having a strange issue with my HTC One that i can not resolve nor can i find any information on here or google of anyone with the same issue.
Basically some of the contacts on my phone won't sync with my car bluetooth.
I have tried everything from deleting and re adding the contacts manually, to a full factory reset of both the phone and car Bluetooth.
I have found the issue to be something to do with email accounts. For example if i delete my wife's email account from her contact details her name then shows up in the car. As soon as i re add the email to her contact details it disappears again.
It's not all emails either as some Numbers sync with emails and some don't.
I can categorically say it is the phone causing the issue as my iPhone with the exact same contact list with emails per contact etc Sync's perfectly with the car BT and all names an no's etc show up.
So there is something amiss somewhere on the phone but i can not fathom it out. I'm only talking 78 contacts as well it's not as if it is thousands. I have manually added every single no. to my Gmail account and even though they show up fine on the phone they won't all sync to the car. It has worked briefly once but the next time i came to use the car the same contacts had vanished again.
Does anyone have an idea on what i need to do? As said it is quite obvious it is the phone i just can't fathom out what it is.
I am on JB 4.3 with 3.62.401.1 firmware. I am also in the UK on the 3 Network but i don't think thats the issue as my iPhone is on the same network.
Any help is greatly appreciated
Carl:good:
Anyone?

Categories

Resources