Making phone calls switching to 1x - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

So I have had my Turbo for about ten days. Other than not having two way data has anyone notice issues on making phone calls and quality? I have max 4g lte bars as soon as I dial out it switches to 1x. Then I noticed people say they are losing me in conversations.
Now then same calls with my Droid maxx same location no issues.

bturkel said:
So I have had my Turbo for about ten days. Other than not having two way data has anyone notice issues on making phone calls and quality? I have max 4g lte bars as soon as I dial out it switches to 1x. Then I noticed people say they are losing me in conversations.
Now then same calls with my Droid maxx same location no issues.
Click to expand...
Click to collapse
I get the same thing too! I hate it but it's because you can't use data and call on this phone.

I get that too. AC podcast says that when Verizon rolls out voice over LTE it should fix everything

You will loose your data signal until VZW sends out the update to support VoLTE. That's why it's dropping to 1X. Mine just drops the symbol completely, so I just get a blank spot when I make a call. I've heard it'll be out by the end of the year. If it doesn't come out soon, I'll have to switch to the G2 until it does come out.

The maxx just got it'd update to ims&volte. Turbo should get it soon, probably with the lollipop update .
Sent from my XT1080 using Tapatalk

There is a work-around. Install Google hangout. Install Google hangout dialer. Sign up for Google voice if you don't have an account. Install Google voice. Now you can use hangout to make and receive calls over data when you must also have internet for vpn or other reasons. It works surprising well.
Sent from my XT1254 using Tapatalk

Except google voice would not be optimized like volte. Also it would count against your data and you will be using a GV number and not your cell.
Sent from my Droid Turbo using Tapatalk

@work said:
The maxx just got it'd update to ims&volte. Turbo should get it soon, probably with the lollipop update .
Sent from my XT1080 using Tapatalk
Click to expand...
Click to collapse
Unfortunately it won't be. It is going to be a separate update which we are supposed to get before the new year.
Sent from my XT1254

strange indeed

Phone calls on Verizon still go over the 1x network (and they ALWAYS have.) I am guessing that the radio can't work in multiple modes at the same time (hardware limitation) but that is just speculation on my part. Pretty stupid really considering most LTE phones can do it already, but maybe it was just something with no priority as the Lollipop upgrade will most likely ad VoLTE anyway and make it a moot point.

Is anyone still having this problem? I can't make or receive calls the last few hours. It drops to 1G, just says dialing but won't ever connect when trying to call out. If I try to call myself from another phone it says I haven't set up my voicemail box yet (I've had this phone for over a month, and set it up back when I first got it). The phone worked fine a few hours ago. I'm not sure where to start fixing the problem. Any help would be great!

Related

3G dropped.. not a reboot fix type drop, just won't come back drop..

Ok, So far I've been loving this phone, no hiccups, no reboots, no problems and loving the battery life.
I live in a 3G only area so I have the phone set to CDMA only all the time. Last night I was having a chat on Google Talk and my 3G dropped, I figured, meh, it's just gonna need a reboot or let it sit for a while to come back. Well it sure didn't.. that was 12 hours ago from posting this. I've tried every toggle known to man, reboots, etc.. Nothing will give me my 3G back. Can someone please help me to prevent from having to call Verizon and go through all the reboot your phone, return to factory settings crap. Then end up with a factory like-new phone when my phone isn't even a month old yet. Wifi is working fine here at work, but I need my 3G.
Mine is screwed today as well... If it takes a factory data reset, I'd just as soon do it on my own. Update to fix isn't due until November... Grrrrrrrrrrrrrrrr...
Anyone with any real solutions? All the reboots/battery pulls/airplane mode toggles have been performed.
Thanks!
GLiDE
If both of you are experiencing issues today it may be something as simple as a network issue.
Sent from my DROID BIONIC using Tapatalk
lrs421 said:
If both of you are experiencing issues today it may be something as simple as a network issue.
Sent from my DROID BIONIC using Tapatalk
Click to expand...
Click to collapse
I thought so, but other people with smartphones around here on verizon aren't experiencing any issues. So I've eliminated network issues as the problem here.
yeah i think must be a network issue
Yep, same here... I even have a guy in another department in the plant with a Bionic and his is working just fine while mine sits brainless. it's definitely not a network issue for mine. aCk!!!
A new SIM card later... DoH
I have been dropping data connections also and it takes awhile to come back on sometimes. Usually if swith from 3g to 4g and such it comes back but I am getting frustrated with it. Other than that I love it.
Yeah, I'm really getting sick of the dropped 3G too, I can't figure out a pattern to it either, just drops out of nowhere sometimes.
I am having the exact same issues......I have power cycled, done battery pull, etc. Does not seem to be a network issue as 3G can be working fine one minute, not working the next, then go back to working again 5 minutes later. The duration almost seems random in nature. Very frustrating. Other than that I love the phone.
Same as pretty much everyone else. Really intermittent data connection problems. Have gone through 3 handsets so far.
Sent from my DROID BIONIC using Tapatalk
Isn't there a number that can be called that updates your phones tower info?
Just found it. Try dialing *228. Not sure if it does anything or not but I have been dropping 3g too. So far my signal is much stronger but time will tell.
I'm having the same problem, but only at work. The signal fluctuates almost constantly from 4g to 3g with 4bars, to no data connection. Outside I get a stable 4g connection. My T-Mobile phone had a stable but weak signal here.
diaco1974 said:
Isn't there a number that can be called that updates your phones tower info?
Just found it. Try dialing *228. Not sure if it does anything or not but I have been dropping 3g too. So far my signal is much stronger but time will tell.
Click to expand...
Click to collapse
I thought *228 doesn't work on LTE phones? Mine won't even make the call when I try it.
esbox said:
I'm having the same problem, but only at work. The signal fluctuates almost constantly from 4g to 3g with 4bars, to no data connection. Outside I get a stable 4g connection. My T-Mobile phone had a stable but weak signal here.
I thought *228 doesn't work on LTE phones? Mine won't even make the call when I try it.
Click to expand...
Click to collapse
It doesn't look like its dialing out. However, I am getting a message that my verizion sim card has been updated. So far I have not lost service in places where I would frequently lose 3g. Could be a placebo effect though.
Alright guys here I go I should of posted this on a topic thread I started couple of weeks ago but whatever here it goes and i hope it helps... So I went through 2 hard resets and one new SIM and so far this is he only thing the worked. Called big red and got a level 2? Tech support and since then have had no problems going on couple weeks now... Didn't see anyone mention this in previous posts. go into settings> Battery and data management > make sure you have "background data" and "data enabled" both checked. Hope this helps has for me and i hope I'm not repeating this info
Sent from my Xoom using XDA App
Did the hard resets and sim change do anything? I have looked at my data settings and both items you mentioned are enabled on my phone.
Well yes on the hard resets and questionable on Sim card but data was still lost Week.later again and this new trick has been working since I did the changes going on about 2 Weeks now
Sent from my DROID BIONIC using XDA App
Mine dropped today, one week into using this phone. Could be a fluke, but here's what worked: toggled LTE back on (no 4g here), then rebooted. Viola! 3g immediately. I really hope this isn't a constant problem...
Sent from my DROID BIONIC using XDA App
Bionic 3g/4g is not working (DROP) "FIX"
After searching around a few days for solution n test many apk and many many methods... Finally found the fix.
Just download "BionicTCP" from market (Play Store) (REQUIRES ROOT), and click on "Large TCP Buffers". It makes my Bionic xt875 3G/4G NO DROP AT ALL.
*BionicTCP : https://play.google.com/store/apps/details?id=com.spirilis.bionictcp
or directly from : http://spirilis.net/junk/android/BionicTCP.apk
By: SPIRILIS

[Q] Verizon Moto X calls/texts over wifi instead of signal

Hi, on my Moto x on Verizon, even when im on Wifi at home (usually a pretty good signal) it still searches and is constantly trying to connect to a Verizon mobile signal. The problem is that in my house we have a terrible signal (usually low 1x to emergency calls only) so when receiving calls or texts, the call either drops out constantly or never goes through, and i get texts hours later and sometimes when i send they never go through.
It seems that even though im connected to Wifi, its only using that for data and is using the mobile connection for everything else. On my GNex when i connected to wifi it would basically ignore the mobile connection at that point and use wifi for everything. It wouldnt even show if i had a 1x/3g/lte connection at that point. The moto x continues to show me what data connection i have on wifi. Is this how the moto x just works, or is this just some weird device specific or verizon issue?
Turn on airplane mode, then wifi. Airplane= no mobile data.
Sent from my XT1060 using Tapatalk
That's how all android phones work. SMS and MMS don't use data (unless your using Google voice). Your GNex didn't ignore the wireless signal (there would be no way to route calls and texts without it). You can call Verizon and they will put in a signal booster for free.
Sent via Moto X
matt30 said:
That's how all android phones work. SMS and MMS don't use data (unless your using Google voice). Your GNex didn't ignore the wireless signal (there would be no way to route calls and texts without it). You can call Verizon and they will put in a signal booster for free.
Sent via Moto X
Click to expand...
Click to collapse
also the signal booster will be tied to your wifi connection so now when you have a good wifi connection you should have a good signal. With the booster your texts and phone calls will not be going through your wifi network. The type of service verizon uses doesn't let them router phone calls and texts through wifi networks. I believe tmobile or some other brands have the ability to do this already but verizon doens't. Not the phones fault its the radios the carrier uses.
matt30 said:
That's how all android phones work. SMS and MMS don't use data (unless your using Google voice). Your GNex didn't ignore the wireless signal (there would be no way to route calls and texts without it). You can call Verizon and they will put in a signal booster for free.
Sent via Moto X
Click to expand...
Click to collapse
how do you get them to do that for free? i need one of them since this phone has been getting worse signal than any of my previous phones (including my gnex).
willlay said:
how do you get them to do that for free? i need one of them since this phone has been getting worse signal than any of my previous phones (including my gnex).
Click to expand...
Click to collapse
just complain enough that your signal is so bad that it is not usable in your house. You might have to call the I am going to cancel service hotline and say you will leave because you aren't getting service. Just complain some more. then ask for supervisor. complain some more. eventually some one will offer you one for free.
T-Mobile has that ability. That's the primary reason I have them for my backup phone (the cheap Lumia 521). I have that phone set to default to WiFi calling so while I'm at home it never uses the TMo network. Unfortunately, the Moto X does not support this feature.
Sent from my KFTT using xda premium
I use ringcentral
Sent from my XT1060 using Tapatalk
Hey bro, does ring Central work well with the sprint version of the Moto X?
Sent from my XT1056 using XDA Premium 4 mobile app
Yes. I even have call recording. I'll post a discount link today
Sent from my XT1060 using Tapatalk
---------- Post added at 01:51 PM ---------- Previous post was at 01:48 PM ----------
Pm for discount code
Sent from my XT1060 using Tapatalk

[Q] Moto X 2014 VZW no data during call

I had the original Moto X and just got the new Moto X 2014 on Tuesday. When i'm in the middle of a phone call i get a message saying data is unavailable. During the time of the call I'm on LTE and i never had this issue with the original Moto X. Why is it different with the new Moto X. does anyone know if there is a fix?
eugene8025 said:
I had the original Moto X and just got the new Moto X 2014 on Tuesday. When i'm in the middle of a phone call i get a message saying data is unavailable. During the time of the call I'm on LTE and i never had this issue with the original Moto X. Why is it different with the new Moto X. does anyone know if there is a fix?
Click to expand...
Click to collapse
Data + Voice will not be available until Verizon releases Advanced Calling 1.0 apk. Will have to use VoLTE. See article here > http://phandroid.com/2014/09/20/verizon-moto-x-launch-without-simultaneous-voice-data/
cam30era said:
Data + Voice will not be available until Verizon releases Advanced Calling 1.0 apk. Will have to use VoLTE. See article here > http://phandroid.com/2014/09/20/verizon-moto-x-launch-without-simultaneous-voice-data/
Click to expand...
Click to collapse
ahh i see.. thanks for the info! much appreciated!
How will this technology work if one is driving (i.e. calling being routed through the VoIP LTE) and then geographically falls outside of an LTE zone?
I can see how this technology causes frustration. I work in Sales and am constantly holding calls via Bluetooth while driving.
Comp625 said:
How will this technology work if one is driving (i.e. calling being routed through the VoIP LTE) and then geographically falls outside of an LTE zone?
I can see how this technology causes frustration. I work in Sales and am constantly holding calls via Bluetooth while driving.
Click to expand...
Click to collapse
My understanding is that your call will only be via VOLTE if you are doing voice+data. Under this circumstance, your voice call will be dropped when you are no longer within range of LTE.
cam30era said:
My understanding is that your call will only be via VOLTE if you are doing voice+data. Under this circumstance, your voice call will be dropped when you are no longer within range of LTE. On the other hand, if it is voice only (without data), it will hand off to 3G.
Click to expand...
Click to collapse
Incorrect.
Straight out if verizons faq. If you enable volte (advanced calling 1.0) and place any call from a 4g area it will *always* drop if the phone moves to a 3g area.
A call placed in a 3g area will continue on 3g if you move into a LTE area (not drop).
The only way to avoid drop calls is not enable volte. in which case your new moto x will never have voice and data simultaneously.
Restola said:
Incorrect.
Straight out if verizons faq. If you enable volte (advanced calling 1.0) and place a call from a 4g area it will *always* drop if the phone moves to a 3g area.
A call placed in a 3g area will continue on 3g if you move into a LTE area (not drop).
Click to expand...
Click to collapse
Thanks for setting the record straight.
cam30era said:
Thanks for setting the record straight.
Click to expand...
Click to collapse
Sure thing. Verizon is not advertising that fact very well. Its frustrating because they don't have 100% LTE coverage. I will drop calls pulling into my driveway once volte is turned on...
Restola said:
Sure thing. Verizon is not advertising that fact very well. Its frustrating because they don't have 100% LTE coverage. I will drop calls pulling into my driveway once volte is turned on...
Click to expand...
Click to collapse
They can stick volte, right up their a$$, its complete garbage, only works between 2 volte phones, drops calls. Yet the went ahead and gimped this device in some kind of thoughtless preparation for the half baked volte plan. Thanks Verizon for ruining data during calls. Idiots!
neh4pres said:
They can stick volte, right up their a$$, its complete garbage, only works between 2 volte phones, drops calls. Yet the went ahead and gimped this device in some kind of thoughtless preparation for the half baked volte plan. Thanks Verizon for ruining data during calls. Idiots!
Click to expand...
Click to collapse
HD voice and instant video calls will only work between two volte devices. However all calls will be transmitted as data once you enable volte in your account and on your phone.
Another reason to never activate the steaming heap. Head to the country side, and data goes in and out swapping towers and landing in 1x at times. Yet in those areas regular voice services work fine. So it would be a huge downgrade for me and most people I know. Verizon is plain stupid for pulling the trigger on this. Thanks for the info, I know even better to steer clear now.
And they complained
during the switch from AMPS to CDMA, too.
So this is a very serious issue about the x2 Vzw phone?
Is this a deal breaker?
aviwdoowks said:
So this is a very serious issue about the x2 Vzw phone?
Is this a deal breaker?
Click to expand...
Click to collapse
I've read that all new vzw phones will work like this. Curious to know if the note 4 has the two radios or will also rely on volte like the iPhone 6 and new Moto x do.

WiFi Calling - Tmobile

I was wondering how wifi calling is going to work with the Nexus 6. Tmobile said that wifi calling is coming to the Nexus 6 early 2015 via an OTA update. Will the Nexus 6 from the play store also be able to receive this update and be able to use wifi calling?
raazman said:
I was wondering how wifi calling is going to work with the Nexus 6. Tmobile said that wifi calling is coming to the Nexus 6 early 2015 via an OTA update. Will the Nexus 6 from the play store also be able to receive this update and be able to use wifi calling?
Click to expand...
Click to collapse
Since all the US carriers will have the same SKU, it's literally the exact same phone for all carriers. So there's no way they can tell where you purchased it, all the OTAs will be handled by Google.
What's likely happening is that Google is still finishing up the code for a generic wifi calling API (a lot of code is likely shared with VoLTE if I had to take a guess). When it detects a T-mobile SIM it will setup T-mobile's variant of wifi calling. Same for Sprint and any other carrier that rolls out wifi calling. So even if you aren't using T-mobile you'll get support for their wifi calling when that OTA is released. It just won't be activated unless you have a T-mobile SIM inserted.
It's going to be a similar case to support VoLTE on different carriers, since as of right now each implementation is incompatible with the others. It would be smart for Google to make a generic API for this so it's quicker/easier to add support for new carriers.
Ingenium13 said:
Since all the US carriers will have the same SKU, it's literally the exact same phone for all carriers. So there's no way they can tell where you purchased it, all the OTAs will be handled by Google.
What's likely happening is that Google is still finishing up the code for a generic wifi calling API (a lot of code is likely shared with VoLTE if I had to take a guess). When it detects a T-mobile SIM it will setup T-mobile's variant of wifi calling. Same for Sprint and any other carrier that rolls out wifi calling. So even if you aren't using T-mobile you'll get support for their wifi calling when that OTA is released. It just won't be activated unless you have a T-mobile SIM inserted.
It's going to be a similar case to support VoLTE on different carriers, since as of right now each implementation is incompatible with the others. It would be smart for Google to make a generic API for this so it's quicker/easier to add support for new carriers.
Click to expand...
Click to collapse
Alright, that sounds pretty simple. Thanks!
On a separate note, I wonder if once it is enabled, if someone would be able to modify the N6 so it can bypass the WiFi calls going against your minutes, like how you can get around WiFi Hotspot checker on the N5 by editing the Database file. It probably isn't even possible on WiFi calls, but we do have some pretty smart people around these forums, so I'll stay hopeful for a bit. I have the $30 "unlimited data" plan with 100 minutes. Would be nice if I could bypass that 100 minutes by using WiFi calling somehow.
charesa39 said:
On a separate note, I wonder if once it is enabled, if someone would be able to modify the N6 so it can bypass the WiFi calls going against your minutes, like how you can get around WiFi Hotspot checker on the N5. It probably isn't even possible on WiFi calls, but we do have some pretty smart people around these forums, so I'll stay hopeful for a bit. I have the $30 "unlimited data" plan with 100 minutes. Would be nice if I could bypass that 100 minutes by using WiFi calling somehow.
Click to expand...
Click to collapse
I am on sprint and will get my N6 when it come out. I'm hoping they do the same for sprint as well for WiFi calling support. I know that on sprint they don't count against ur minutes or text... And sprint has unlimited LTE ...
Sent from my Nexus 5 using XDA Free mobile app
charesa39 said:
On a separate note, I wonder if once it is enabled, if someone would be able to modify the N6 so it can bypass the WiFi calls going against your minutes, like how you can get around WiFi Hotspot checker on the N5 by editing the Database file. It probably isn't even possible on WiFi calls, but we do have some pretty smart people around these forums, so I'll stay hopeful for a bit. I have the $30 "unlimited data" plan with 100 minutes. Would be nice if I could bypass that 100 minutes by using WiFi calling somehow.
Click to expand...
Click to collapse
Why don't you use hangouts to call?
raazman said:
Why don't you use hangouts to call?
Click to expand...
Click to collapse
I currently do on my N5. However, the quality is usually dependent on who I'm calling and where they are. It's rarely a problem on my end since I have really fast data connections at home and virtually anywhere I go. For example, my parents' WiFi router is in a bedroom at the opposite end of the house from where the living room is. So when I call them, even though I have a strong WiFi signal, their's isn't very good, so the call quality diminishes a bit. It would be great if I could use my WiFi signal and call their actual cell phone number (or house phone) so their is no drop in quality, without eating into my minutes.
Sprint has WiFi calling on some models already also so it's probably close to the same for all
charesa39 said:
I currently do on my N5. However, the quality is usually dependent on who I'm calling and where they are. It's rarely a problem on my end since I have really fast data connections at home and virtually anywhere I go. For example, my parents' WiFi router is in a bedroom at the opposite end of the house from where the living room is. So when I call them, even though I have a strong WiFi signal, their's isn't very good, so the call quality diminishes a bit. It would be great if I could use my WiFi signal and call their actual cell phone number (or house phone) so their is no drop in quality, without eating into my minutes.
Click to expand...
Click to collapse
Use hangouts to place a call over Wi-Fi to their cell phones?
joshua.justice said:
Use hangouts to place a call over Wi-Fi to their cell phones?
Click to expand...
Click to collapse
Don't you have to have a Google Voice number for that, which you have to pay for? The whole thing would be not having to pay anything more than what I'm paying now. Don't get me wrong, I'm not hurting for minutes, but it would be nice to have free WiFi calling/minutes available if necessary.
charesa39 said:
Don't you have to have a Google Voice number for that, which you have to pay for? The whole thing would be not having to pay anything more than what I'm paying now. Don't get me wrong, I'm not hurting for minutes, but it would be nice to have free WiFi calling/minutes available if necessary.
Click to expand...
Click to collapse
It's free in the USA to call to landline.
Edit: https://support.google.com/hangouts/answer/3187125?hl=en
raazman said:
It's free in the USA to call to landline.
Click to expand...
Click to collapse
WHAT?!?!?! I feel like my whole life has been a lie!!! Haha! But in all seriousness, I thought that was only for people with Google Voice numbers. But after doing a quick Google search, it looks like you only need a GV number to RECEIVE said calls. Wow. I feel so dumb right about now. Thanks for enlightening me, guys!

Voice-mail and Calling

So I just got my moto x2 pure version which is awesome. I went to the Att store and they figured out how to give me LTE but I realized when I make a call or receive, it automatically switches to H which I think means 3G. But right after I hang up it goes back to LTE. Also I can't seem to set up voice-mail. I called my voice-mail but it says to just keep putting my 10 digit number which it doesn't recognize. Anyone have these same issues? How'd you resolve them
For your first question, that's just how it works - the radio downgrades to HSPA during voice calls.
chrisrozon said:
For your first question, that's just how it works - the radio downgrades to HSPA during voice calls.
Click to expand...
Click to collapse
Maknora said:
So I just got my moto x2 pure version which is awesome. I went to the Att store and they figured out how to give me LTE but I realized when I make a call or receive, it automatically switches to H which I think means 3G. But right after I hang up it goes back to LTE. Also I can't seem to set up voice-mail. I called my voice-mail but it says to just keep putting my 10 digit number which it doesn't recognize. Anyone have these same issues? How'd you resolve them
Click to expand...
Click to collapse
Unless you're in a hdvoice lit up market right?
Sent from my XT1095 using Tapatalk
dobbs3x said:
Unless you're in a hdvoice lit up market right?
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
The phone's software also needs to be able to take advantage of VOLTE. As far as I know, the pure moto X does not have that ability.

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