Ive tried everything....any help would be great...activated it yesterday and thought things were good until i tried to call or text
Try calling cust service and ask them to acrivate the SIM. Same issue hapoened to me with T-mo. Got LTE, but no calls/texts until i activated it with a rep
I was on the.phone with them for hours...when I went to sprint store they didn't have any sims and the.rep said that people were having problems with sims from bestbuy..I didn't see why it would be a difference so I went to best buy haha...activated everything online and thought I was good
When.I checked online it said sim card was good...think sim is only for data on sprint
cconradwv said:
Ive tried everything....any help would be great...activated it yesterday and thought things were good until i tried to call or text
Click to expand...
Click to collapse
I am having this exact same issue, were you able to get it resolved? I am still waiting on a ticket that was opened with Sprint
No sent back to moto and got nexus from sprint
Sent from my Nexus 6 using XDA Free mobile app
Dego41 said:
I am having this exact same issue, were you able to get it resolved? I am still waiting on a ticket that was opened with Sprint
Click to expand...
Click to collapse
I am having the same issue. Over 6 hours so far with Sprint and no fix. I purchased this N6 from Sprint not Moto btw.
Same issue.... any solution?!?! This is driving me crazy.
Related
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.
gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.
Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?
ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..
Well would Verizon blacklist or whitelist the I.d. number? My sis Wil buy it then activate it then just give me the phone.
Just worried about Verizon blocking it later on
A T-Mobile sold N6 will most likely not be able to work on VZW. See this thread for more details: http://forum.xda-developers.com/nexus-6/general/cdma-carriers-buying-nexus-6-consider-t2922642
The only sure way it will work is if you already have a nano-SIM. If you currently do not have a nano-SIM, and plan on getting once you get the T-Mobile N6, that is what no one has tested yet.
But droid-life already did the test, the T-Mobile N6 worked with a Verizon nano-SIM just fine.
Best way to do this:
1. Call Verizon and order a nano-SIM over the phone. If they ask for what device, say you just ordered a Droid Turbo from eBay.
2. Upon receiving the SIM and the N6, go to verizonwireless and login. Click on 'activate a device', choose 'device that has never been on verizon', enter your current phones IMEI (not the N6), then the SIM ID off the nano-SIM you just received.. The SIM will now be active, and your current SIM in your phone will deactivate.
3. Insert the nano-SIM into the N6, and you will have a working device.
Can anyone else confirm this? I have a t mobile account and I'm planning on buying it on my line most likely ordering it because they don't have it in store and then giving it to my cousin on his verizon account.
Sent from my SM-N910T using XDA Free mobile app
nazzo123 said:
Can anyone else confirm this? I have a t mobile account and I'm planning on buying it on my line most likely ordering it because they don't have it in store and then giving it to my cousin on his verizon account.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
It has been confirmed in a different thread already. The guy got the phone yesterday from T-Mobile. And it worked on his Verizon account, he is currently using it on Verizon, it has LTE and 3g and all that stuff, just like a Verizon phone would. He also tried his friends ATT SIM, and the phone worked as would a ATT phone. Its in a thread in the general section somewhere, good luck finding it.
vikramjatt11 said:
It has been confirmed in a different thread already. The guy got the phone yesterday from T-Mobile. And it worked on his Verizon account, he is currently using it on Verizon, it has LTE and 3g and all that stuff, just like a Verizon phone would. He also tried his friends ATT SIM, and the phone worked as would a ATT phone. Its in a thread in the general section somewhere, good luck finding it.
Click to expand...
Click to collapse
Thread is http://forum.xda-developers.com/nexus-6/general/t-mobile-nexus-6-carriers-confirmed-t2946598
http://forum.xda-developers.com/nexus-6/general/n6-t-mobile-verizon-t2946409
I have a Nexus 6 I bought from a 3rd party. Its a TMo variant so its Sim unlocked and whatnot. When I put my VZW Sim in I get LTE and such. I can't call nor send texts messages from said device. From what I get from threads on here I should request a new Sim card and stuff from VZW but if that doesn't work how would I go about fixing this issue. I mean I've already tried the whole calling the Verizon and having them elevate the case but that doesn't do anything. Eh. I mean I still have my M8 so I've been using that but it seems like this phone just doesn't want to work on VZW.
Are there any special things I should do to my phone to make it work. Or any special APNs I should use
Thanks
-ElChibo
Please could you describe your question in the thread title? Maybe something a bit more descriptive like "using Verizon sim in TMO N6 - no calls or sms"? That way you will target the people who may know the answer whilst saving people who don't the time spent on reading the thread?
Thanks for your consideration
The phone is going to be blocked via the IMEI.
I don't see it happening on Verizon. Maybe after they roll out the Nexus on their network we would know more.
http://www.androidpolice.com/2014/1...or-that-carrier-and-what-you-can-do-about-it/
Sent from my Nexus 6
DebianDog said:
The phone is going to be blocked via the IMEI.
I don't see it happening on Verizon. Maybe after they roll out the Nexus on their network we would know more.
http://www.androidpolice.com/2014/1...or-that-carrier-and-what-you-can-do-about-it/
Sent from my Nexus 6
Click to expand...
Click to collapse
Mine was purchased from Motorola and activated just fine on VZW. Used a cut down sim card from my last phone. Phone was purchased in November.
Sent from my SinLess Shamu
My N6 is from Sprint. Installed my Nano Verizon Sim and it works perfectly.
trickster2369 said:
Mine was purchased from Motorola and activated just fine on VZW. Used a cut down sim card from my last phone. Phone was purchased in November.
Sent from my SinLess Shamu
Click to expand...
Click to collapse
Yes direct from Google or Motorola has always worked. I have one from Google myself on Verizon.
lukesdiesel said:
My N6 is from Sprint. Installed my Nano Verizon Sim and it works perfectly.
Click to expand...
Click to collapse
This surprises me maybe Verizon has decided to stop being such douchebags.
Sent from my Nexus 6
The N6 is carrier unlocked except the AT&T version and that's easily remedied, it's got to be APN related. Try a ROM that includes all of the Verizon APN's like Chroma and see if that helps.
If you have a SIM that was already activated then there probably won't be a problem -- it should work fine in any N6 (except I hear the AT&T is network locked).
Hey guys, I bought a second hand AT&T Moto X 2014 off ebay about a week ago with a clean IMEI. I unlocked the phone by buying a code online, but since then have not been able to get a stable signal. I purchased a new TMobile nano card, and had it activated. I'll get cell service for about 3 minutes, and can make calls, send a text... then the phone will get no service whatsoever for the rest of the day. I'll get surprise pockets of service for several minutes once or twice a day.
I spent some time with the TMobile technicians, who have registered the IMEI, have done a master restore (not sure what that meant) sent several signal downloads to the sim, and ultimately said the issue is with the phone. I also tried my wifes ATT sim card and rebooted, still resulting in no service on ATT either. The Moto X is running 5.02. I've tried messing with the APN settings in various formats that I've seen online. My new sim works with my Nexus 5 perfectly.
I contacted the ebay seller, who is willing to refund 50% of the purchase due to unlocking the phone online. Do I pretty much have a bricked phone? I can't seem to find a solution and have gone back to using my nexus 5 with a shattered screen.
Thanks for the help.
Try changing the network from gsm/LTE (default) to wcdma preferred. I found the phone to pick up better signal when I change it to wcdma. Download the app secret phone info from the playstore. I also have the at&t variant and I unlocked it buying an online code and it works flawlessly with my carrier
Sent from my XT1097 using XDA Free mobile app
xFuGiToiDx said:
Try changing the network from gsm/LTE (default) to wcdma preferred. I found the phone to pick up better signal when I change it to wcdma. Download the app secret phone info from the playstore. I also have the at&t variant and I unlocked it buying an online code and it works flawlessly with my carrier
Click to expand...
Click to collapse
Thanks so much!!
After having tried reflashing to stock, fastbooting just the radio, doing numerous factory resets, downloading the app you suggesting and switching the networks gets me reliable cell coverage! Now I just have to work on figuring out how to get data coverage.
Thanks again!
How is the world did you know to do this? This happened to me after I unlocked my AT&T XT1097. Once unlocked with T-Mobile SIM, the phone no longer shows any service with either AT&T or T-Mobile. Very frustrating, was ready to send the phone back and luckily decided to Google and of course, this is exactly what the issue was. THANK YOU, THANK, THANK YOU.
Why is this even an issue with this phone? Makes no sense. You truly saved the day.
Getting the unlock code
Can you guys please tell me where you got the unlock codes from? There are a bunch of sites online, and I don't know which one to purchase it from.
Thanks
sahajs said:
How is the world did you know to do this? This happened to me after I unlocked my AT&T XT1097. Once unlocked with T-Mobile SIM, the phone no longer shows any service with either AT&T or T-Mobile. Very frustrating, was ready to send the phone back and luckily decided to Google and of course, this is exactly what the issue was. THANK YOU, THANK, THANK YOU.
Why is this even an issue with this phone? Makes no sense. You truly saved the day.
Click to expand...
Click to collapse
mrlee510 said:
Hey guys, I bought a second hand AT&T Moto X 2014 off ebay about a week ago with a clean IMEI. I unlocked the phone by buying a code online, but since then have not been able to get a stable signal. I purchased a new TMobile nano card, and had it activated. I'll get cell service for about 3 minutes, and can make calls, send a text... then the phone will get no service whatsoever for the rest of the day. I'll get surprise pockets of service for several minutes once or twice a day.
I spent some time with the TMobile technicians, who have registered the IMEI, have done a master restore (not sure what that meant) sent several signal downloads to the sim, and ultimately said the issue is with the phone. I also tried my wifes ATT sim card and rebooted, still resulting in no service on ATT either. The Moto X is running 5.02. I've tried messing with the APN settings in various formats that I've seen online. My new sim works with my Nexus 5 perfectly.
I contacted the ebay seller, who is willing to refund 50% of the purchase due to unlocking the phone online. Do I pretty much have a bricked phone? I can't seem to find a solution and have gone back to using my nexus 5 with a shattered screen.
Thanks for the help.
Click to expand...
Click to collapse
ayushag96 said:
Can you guys please tell me where you got the unlock codes from? There are a bunch of sites online, and I don't know which one to purchase it from.
Thanks
Click to expand...
Click to collapse
Try eBay.
So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk
Soapy! said:
So, I bought a refurbished note 4 because it's basically a great mid-ranged device for 2017-2018 (bought it for 190USD). Now, I checked the IMEI via About Phone on the phone itself and it clears out with the TMobile IMEI checker, and TMobile representatives. Now, before getting to the issue, Metro rides on Tmobile's network so, you don't have to unlock TMobile devices just to jump on Metro.
Finally, here's the issue:
I tried to activate/change my device over the phone and gave the guy my IMEI to try to activate the Note 4. After a few moments of silence, the guy pops back in and says, "I can't activate your device, your device blocked."
My 2 questions:
How is my sim/device blocked when the IMEI is definitely clean?!
How do I remedy this issue?
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Did he tell you why it's blocked?
Edit
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
:good:
Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
Click to expand...
Click to collapse
Soapy! said:
The guy told me it was network locked and told me that even though MetroPCS utilizes their towers, (TMO) the phone still had to be unlocked. However, I went to my local MetroPCS store yesterday and got it activated. Apparently the guy over the phone didn't know what he was doing and just made up some excuse.
Sent from my SM-N9300 using Tapatalk
Click to expand...
Click to collapse
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!
aaron74 said:
These reps are morons! And he was probably trying to get you buy a new phone for commission or just plain idiot!
I use to do tech help for at&t. And most of the regular customer service reps don't actually know about phones. They are trained to use the pc software and read scripts. So go figure!
Glad you got it worked out!
Click to expand...
Click to collapse
I've heard of that before. I could do a better job that them, but it seems that being unethical is the way to go in these positions.
Sent from my SM-N935S using Tapatalk
^^ I'm on a custom rom that changes the device model to the S7 model number. Weird lol.